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    Macy's

    2.8 (235 reviews)
    Closed 10:00 am - 10:00 pm
    Updated 1 week ago

    Macy's Photos

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    Reviews With Photos

    Natalie J.

    Natalie at the women's shoe department was so incredibly sweet and helpful! Amazing customer service! Ended up buying two heels from her! One that was on clearance and one that had a slight discount but was so comfortable!

    Black boots
    RoseMary F.

    I love Macy's Department stores, their merchandise and products are high quality and a good price for what I receive. They do have sales on a regular basis, especially on holidays. This location has two levels. I have purchased something in every department. The First Floor has women's clothing, shoes, purses, jewelry, perfume, and makeup. The Second Floor has men's clothing, children's clothing, linen, towels, blankets, pillows and small kitchen appliances. They do offer a personal assistant (Celebration Consultant) to guide brides looking to choose dinnerware and household goods for their online bridal registry. Brides earn points with purchases made. A separate registry is available for babies, an assistant is available, if needed. Registrants receive a Welcome Gift Box. I always receive top-notch service from the sales associates. They are able to look up my account and apply any coupons or reward points to discount my purchase. One day, I saw some shoes that I wanted, but they didn't have my size in stock. Without a blink of an eye, the associate said she would order them and have them shipped to my home at no additional charge. In all the years I have shopped here, it was the first time this was offered. I was very happy!! Sincerely, Rosemary

    So here's my story, I purchased a 100 gift card from CVS for macys. Six days after purchasing it , it was emptied out by scammers. First customer service representative from Macys told me they would replace it after seeing it was done in a completely different state. A month later macys emailed me saying an investigation was done and would not refund me after all! So consumers don't buy Macys gift cards because they won't take care of you if defrauded! Even if it was totally obvious!! NO TO MACYS!!!

    Suit bag with my jacket, trousers, shirt, belt and tie inside.
    Rolando A.

    I thought I would check out the Men's Department for my suit, and what do you know, it was right there on display with the exact size and color. 44 regular jacket, and 34/32 trousers. The good thing is, it's 50% off coz of Fathers Day plus 1% off with coupons. So I only spent $422+ total including belt, shirt and tie. Color of my suit is "gun metal" I really was getting desperate to go to Men's Wearhouse" The sales lady, Addrianne was so helpful and friendly. She explained to us how to get the coupon discount over the 50% discount. The store was not too crowded but the West Covina Mall had a lot of people looking for a good bargain. I saw a lot of 50% sales everywhere. I forgot to get dress socks, guess I'm going back. And I might as well get wallet, handkerchief, clips and dress shoes, lol!

    Poor quality instructions, can't read the very fine print. What I can read is free returns, but a charge of $10 is coming up.
    Nikki G.

    Second time I've had to return something and they force you to come into the store or pay $10 for shipping. Macys isn't what it used to be, brought in a return and they can't figure out how to return it, even with the barcode they send you. I think I'll shop elsewhere, returns are usually free. Their receipt says so, but when you initiate the return online a charge of $10 comes up. No thanks!

    This woman was extremely rude when I asked her a question and refused to help even tho she was not doing any thing or helping anyone

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    2 years ago

    Nicole In customer service is awesome. Has a smile even though had to wait for me to pull up my order for addidas exchange .. she is a gem

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    Macy's Reviews in Other Languages

    Ask the Community - Macy's

    Do they allow pets?

    Service animals are allowed and pets on leashes only

    Does this macys do tailoring for suits?

    Unfortunately they took that service out when Covid started

    Can I do a return in store now? Or mail in only at this time?

    Yes you can do in-store returns on all items bought from macys stores or macys online

    Don’t See Your Question? Ask Away!

    Review Highlights - Macy's

    Throughout pandemic period, Macy's offered curbside pick up , or free delivery with qualified purchases.

    Mentioned in 3 reviews

    Read more highlights

    Macy's - deptstores - Updated May 2026

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