Drove up here to take my daughter back to school shopping. There is no junior's section! At all!! The upstairs in particular was hot and sticky and I told her we had to leave after about 10 minutes, I couldn't stand it. I love Macy's but won't be back to this location. read more

Today, December 22, 2009, at 11 am, I wanted to buy a crockery set at the Macy's Springfield store 6400 Springfield Mall Springfield, VA 22150 but the sales lady did not know the price of the items on display, nor could she show me alternative selections. I asked her to call the floor senior sales person, and after waiting for 20 minutes, no one came to help. I asked her to call the store manager, but she did not do so. Finally I located the store manager on the second floor, who told me no one had called her. I had to leave the store without purchasing anything since I could not spend any more time there. They lost a sale, but also may have lost a loyal customer, and unfavorable review to my friends about your store service. read more

We purchased 2 work jackets and a skirt for my wife. The cashier was extremely slow but we were patient. We got home and saw that one jacket still had the security tag on it that had to be removed by the store. So we came back the next day to have it removed. The manager apologized and said it was their cashier's first day on the job so I suppose that makes it ok for us to be inconvenienced by having to go back to the store. She did not offer to compensate us for our waste of time to have to get this done. I contacted the upper management at Macy's and their general manager was wonderful. She apologized for the inconvenience and gave us 25% off that purchase! We were back at Macy's yesterday and had a great experience this time. All security tags were removed and we had a discount on one item also. So we are most pleased and will return in the future. read more

Horrible customer service, the lady Diane did not know her product knowledge and it was an overall poor experience

I am going to review the Lancome counter in Springfield, VA. Yesterday I went to check for a foundation, and I asked the sales lady to match me with a correct shade. I said I wanted something light, and I don't need a full coverage since I have a good skin. The lady said I need a foundation for mature skin to deal with my skin's issues. She kept pushing me into buying expensive heavy coverage foundations because she said I have a lot of problems with my skin and really need to cover it up and fight the issues. I looked at her attentively and really wanted to say that I could fight issues with her skin too. When I asked her what issues my skin had, she just rolled her eyes. I think that the approach to make a client feel bad about their looks in order to make a sale is old, and Lancome needs to come up with something new. read more

Shame on the management of this department store. Turned away by 3 registers when I tried to pay for something...after hopping from register to register a couple ladies in line in front of me put there merchandise and left! If I hadn't found the purse Id been looking for a month...I would have too. There were no managers available and staff that didn't even know which managers were even duty. When one staff took me all the way to the men's department to make a call to a manager so I could "make a complaint" I stood around until it was evident that it was the management's problem and reason why the store was in disarray in the first place. Understaffed and rude probably because they don't get adequate help or working conditions.. Several ladies were behind registers in winter coats! No heat in parts of the store. Really Macy's? Customer service is all its all time low and it really looks like Macy is not worth the time or energy to shop there again. Thumbs down and you won't see me or my friends there again. Macy's gets one star because no stars or negative stars are not an option. read more

This place is unusually understaffed. Every time I've ventured to their home appliance department, there's only one register open. I mean they've designated one employee for an entire department. I probably spend more time trying to find someone to ring up my order than actually browsing the merchandise. Plus, their selection is very limited compared to other locations. read more

This Macys is a dump. Small departments with limited inventory. Rude sales associates. The new Springfield mall is great....except Macys

I wish I can give more than 3 stars really it's like a 2.5. This Macy's is falling apart. Even with the renovation of the Springfield Mall, nothing has changed (since Macy's wasn't a part of that, but still- you would they would try to improve all around). Why a low rating? Their stock is lacking or just isn't here. For instance, I can count how many pieces of clothing foe boys size 8-20 they carry. Same with younger boys , actually. They're a little better with girls. Nothing improved when they changed the level of the children's department , it just got smaller and hence worse. If you're a stylish woman, you're going to have trouble here. Woman over 50 who aren't too picky about fashion may be able to pick up a few garments without a problem. Men's department, limited as well. The style in Men's seems like last year's - as though you're in a T.J. Maxx or an outlet. Jewelry, handbag, shoe department - good luck finding someone to assist you. Beauty and fragrance department - probably the only department where they'll acknowledge you but they're overly pushy to the point where I don't buy anything there on purpose because of the uncomfort of their pushyness. I frequent this location often because of the proximity to me, and will say the staff-of-the-year award should go to the older gentlemen in the homes department. He is very friendly , but again the homes department has half of what other Macy's and online has. I'm a huge online shopper, but sometimes you just need to see and touch it first in person. I wish they'll either improve or be replaced with Nordstroms. read more

This store has horrible customer service! The racks are always a mess and never organized. RUDE is the only way to describe the young man in suits. The clerk in the Woman's section needs to be retrained in courtesy and service. read more

Went to the MAC counter in this Macy's and had the best experience . I was greeted by an employee there named Maya .. she was super knowledgeable and friendly ; loved her ! She was patient with me as I tried on different lipsticks and had friendly convos .. she was such a doll and so professional ! read more

Worst Macy's I have ever been to! They are very understaffed-- I mostly go there to return items and it is very hard to find anyone at a register. The only person I could find to return my lingerie was at the jewelry counter and she was extremely annoyed that I asked if I could return my merchandise there. So not only are they understaffed, but rude as well. read more

We were helped by Mateen in the men's dept today. He was professional, informative and gracious. I appreciated his help. He is an asset to the store. read more

Best department store 5 stars and kind people wand the best thing is it is refundable

Great experience at the Perfume Counter - all the ladies are helpful and friendly - our sales associate (I forget her name - Laura??) was super helpful, without the hard sell. Ended up spending a lot - not me, my Aunt, who is visting from Melbourne - Australia and was treating herself!! Apparently the prices are great - same thing there is at least double, so a win win for her! read more

Im so upset with Macys as a coorperation as a whole but this location,specifically.. So for xmas me and my bf decided to buy a gift for his mother at this macys. We were about to pay and the lady at the register talked about a rewards card and she said we can get 15% off the purchase. We decided to open a card w her and we gave her enough cash to pay for the transaction and we went home. Fast forward 2 months later.. We start gettn papers in the mail from macys saying that we owe them..we call the company n apperantly the lady charged the card AND she took our cash...this lady took our money and pocketed it...and now we owe 100$ on a transaction that was originally 40$... Im never giving any more of my hard earned money to this awful company. I even asked them if they could check the cameras,beacuse if they checked it,they would see us handing her cash,they didnt want to check the camera for us..i mean idk if they can or cannot check the cameras but point is..this is upseting and unfair..becareful everyone! read more

I have been living in Springfield/Alexandria area for over 15 years and I cannot believe what has happened to Macy's in Springfield Mall. My mother used to be a manager at Macy's about 15 years ago, back when this store was considered an "upscale" department store. Now I understand that the mall has undergone quite a transformation (obviously being completely gutted out and renovated into a "town centre"). Whoever purchased the mall to renovate obviously does not give a crap about Macy's because it literally looks as if the store has been deserted. I walked in with my mother a few weeks ago to find a few dress shirts for work, and we were horrified at what the store looked like. Half of the store was dark. There were sections that had multiple light bulbs that had burned out. It was so dark in some areas, we questioned whether or not the store was even open. I highly doubt that all of these light bulbs just happened to burn out at the same time. I'm sure they had been like that for a long period time (especially since other people who have reviewed this store have mentioned the same thing). I found a few things to try on and let me tell you, the fitting rooms were atrocious! I walked into a half dark fitting room area, in which every single room was full of clothes overflowing on the chair, door, and floor. I found one room that was "clean" without clothes all over the place. There was an old chair in the corner that was so dirty, I would not put any of my things on the chair. The fabric on the chair was completely ripped and stained. It looked as if someone found the chair in the dumpster. What happened to this store? This used to be a BEAUTIFUL store that people treated with care. I couldn't believe the disrepair that I was observing! The carpet on the floor was ripped, filthy with dust bunnies and stains, and tags that had been ripped off of other clothes. The mirror had a sign that a security guard was observing the fitting room, and the sign was broken into pieces. The lock on the door was hanging off. The fitting room across from me had a few broken pieces in which you could see someone changing. It took me a good 20 minutes to find a sales associate to help me find another size. By the time I found someone, I just decided to put the clothes back, because I was so frustrated by the lack of employees on the floor. There were at least 5 different registers that I walked to before I actually found someone with a name tag. Some of the employees were dressed like they were going out to a bar afterwards. Whatever happened to someone wearing a dress suit or blouse and skirt? Some of the employees look disheveled as if they had woken up late and put on some ill fitting pants and a short sleeve shirt. I remember going to Macy's and seeing my Mom working there in a pin-striped women's tailored suit/skirt combo. Not any more. I did find one shirt that I really wanted to buy (and I found my size on my own) but there was no price tag. I found the one associate on the floor and asked her if she could help me figure out what the price was. She directed me to the computer where I could scan a price tag to find out the price. I told her that there was no tag, and that I needed to find a similar shirt so that I could figure out what the price was. The associate walked away, obviously not paying attention to me. I walked up to another register with my Mom and finally talked to the "manager" on that floor and asked her why the store was in such disarray. She seemed pretty embarrassed and wanted to change the subject, but my Mom kept telling her how sad this store was. She was very nice, but you could tell that she did not want to talk about how bad the shape of the store was in, because that probably reflected poorly on her, even though I really think it is the owner of that store. I would never go back to this Macy's. It was disgusting. I would not recommend it. I really hope someone high up in the company looks at this store and decides to do something to change it. It IS a disgrace to the company. read more

Bought a Caliornia King mattress there on sale for 1200, and the newspaper ad said "old mattress will be taken away" I checked a box on my sales contract requesting that for a charge of $20, fine, that's an essential part of buying a mattress. When they came, they left my old mattress out in my backyard, raining. SAid a 1" x 1" brpwn spot on it looked like it could be dried blood and so they couldn't put it in their truck and let it touch new mattresses. I tested it after they left, and yes, it was dried blood for x years ago. People buy mattresses because their old one is torn, dirty, urine stains, bedbugs, roaches, whatever. Got an email saying my $20 had been credited to my checking account. I finally found someone who for $100 would come and get the very heavy rain soaked mattress. When the newspaper ad says that yes, they will perform this very necessary service, and I check a box on the sales contract saying do it, and please accept my $20, its astonishing to learn on the spot at delivery time that they may or may not actually be willing to take the old mattress. Makes me very leery or other promises Macy's might make in the future. Exercise caution in buying and believing. read more