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    Macy's

    2.5 (32 reviews)
    Open 10:00 am - 9:00 pm
    Updated 2 months ago

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    Voila, Here's The 3-Piece Stevon Sectional In My Home (but I was told at the store it was no longer available for purchase shipping)!

    If you are looking to make a furniture purchase, just know the Macy's Furniture Gallery (outside of Oak Park Mall but I am leaving my comment here since when I Googled it and got directions I thought I was going to the store in the mall) in Overland Park, KS customer service is pitiful! I want to share my purchasing experience after driving four hours to Kansas from another state to see the Stevon 3-Piece sectional (it was not available at any of the Macy's in my state). Sadly, after arriving exciting to see the sectional I had a disturbing experience when I arrived at the Macy's furniture store. The salesperson was very curt and dismissive, and she flat out lied and said this sectional was no longer available for purchase and shipping. But I had checked online, spoke to someone from the 1-800 to confirm its availability, and shipped to my area the week before, since during the pandemic a lot of stores have had items out of stock, on backorder, or sometimes their online inventory is off. I also had spoken by phone to an associate from the store to verify it was on the showroom floor before taking a day trip to the store and she confirmed that they had one for viewing, I told her I would drive there next week. Once again, I only drove there to see it in person since it was not available locally. But I was in the store less than 10mins altogether, and it would have been even shorter if I had not asked the salesperson to recheck the information that she had provided me with, but she kept insisting it was not available, but she eventually checked reluctantly (I had also checked online the night before and the information still said it was available). Although I remained professional, leaving the store I was upset and puzzled that I traveled such a considerable distance just to be told I could buy the item. Lastly, I am glad I called the 1-800 number when I arrived home because just as I thought it was available for purchase and shipping. The Sale Associate on the phone was amazing! She did not dismiss my experience and she offered an additional discount to compensate for the poor treatment. I decided to think about it overnight because the sectional was now linked to an unwarranted bad experience. But after a good night's rest I thought about it and after comparing it to my second choice at an online store I knew I really loved the sectional, and I did not want to settle. I also want to add that the two delivery men from my local store did a fantastic job! Finally, I have purchased countless items from Macy's over the years, but I never had an experience like at the Kansas location. Although this was the first time I bought furniture from Macy's I still recommend buying from them because the corporation is bigger than one ignorant employee. Despite the negative in-store experience (at the Kansas location), the online/1-800 experience rectified the situation wonderfully. And I will absolutely continue to shop at other locations!

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    4 months ago

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    12 years ago

    Wow. Waste of time. They had no belts in the size unless you want a gawdy one.... shoes were everywhere and in disarray, staff was rude.

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    13 years ago

    People courteous, wide range of clothing. Return policy great.

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    Ask the Community - Macy's

    Review Highlights - Macy's

    Despite the crowds, the salespeople found me a great pair that was comfortable for about $14.

    Mentioned in 3 reviews

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    Eddie Bauer - Storefront at Oak Park Mall

    Eddie Bauer

    4.0(3 reviews)
    0.1 mi

    You know, mall retail stores might not be as dead as I thought they were. This place was poppin' a…read moreweek before all the Black Friday nonsense. I had to return some jeans that I'd ordered online and were too big. The last thing I wanted to do on a lazy Sunday was drive way out to the mall and do this, but despite my curmudgeon attitude, this was easy peasy. The store is loaded with goodies and sales and the staff was very helpful along the way. I efficiently tried on the new size, scurried back to the register and even got signed up for a rewards card that saved me an extra ten percent. Not too shabby, ended up getting a deeper discount than if scored online. Look as a busy parent, I'm not going to drive all the way out here often but it's good to know that it's available and helpful if I have any issues with my online orders.

    When I think of fall and winter I get excited to pull out that portion of my wardrobe - the boots,…read moresweaters, flannels, hats, jackets, and coats. A good majority of them come from Eddie Bauer. I order a lot through the catalog because I wear tall sizes when they are available but often pop into the store to try things on. This store has always been clean and well organized when I have gone in. The staff has been exceptionally friendly and helpful on the two rare occasions that I had issues with their products. I'm looking forward to getting back into my Eddie Bauer winter gear this year!

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    Eddie Bauer - Beautiful Sales Area

    Beautiful Sales Area

    Eddie Bauer

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    Macy's - deptstores - Updated May 2026

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