Excellent. I am very impressed by the quality and organization in the women's beauty, shoes, jewelry, etc. departments. As I visit the Cape a few times a year, I was pleasantly surprised by the helpfulness and kindness of every employee I came into contact with. The woman who helped me n the Beauty Department (Clarins) was very welcoming and attentive. I was purchasing a gift from for a friend. I was shopping at 1:00 pm on Tuesday the 25th. Unfortunately, I misplaced her business card. I was impressed that she did not to try to sell me products I didn't need at that time. She did give me several samples which I shared with my sister. I did have my service dog with me. The woman working in the fine jewelry department smiled and we spoke for a moment. read more

Great store. Not the biggest Macy's in the country but they actually do have a large variety of clothes, shoes, jewelry, accessories and lots more. The have two separate stores in the mall, so lots of goods for everyone in the family. Good prices, too. read more

I think they have the best selection of clothes in the area. They carry lots of designer brands and they're not overpriced. I love department stores - i hate shopping online. Macys is one of the few left! read more

I ordered a cashmere sweater for $40 at the end of November. I wore it for the first time last night. I noticed two small holes in the sweater. When I contacted Macy's , they said it was past the 30 day refund policy. They don't stand behind their merchandise. they have just lost another customer! read more

Idk what's up with that place if your under the age of 20 don't go. I went the other day with my friend and he had his backpack on and the security guard was talking about us to someone so we just decided to go out because we knew we were going to get kicked out for doing absolutely nothing. So we go out and the guard chases us down and yells at us "get the f*** out of the store I know you have s*** in that bag" my friend even told him that he could check his bag but he just walked away. Then we went back with my other friend and he was just following us around the store along with probably 3 other employees we didn't do anything wrong. And this is off topic but everything there is way overpriced. The guy that was following us around had grey hair and a long pony tail stay away from him. If I could give this place 0 stars I would. read more

Bought a $200 watch and 3 days later went to return it because the days of the week on the watch change too frequently throughout the day; and in different languages might I add. The sales clerk informed us that because the "links were removed we were not allowed to make any exchanges or returns". The links were removed at this very store and she refused to replace them or take the return regardless. Had the clerk warned us BEFORE she removed the links (ruining any chance for a return) we could have saved us the trouble of spending $200 on a broken watch. Save your self some time and purchase a watch from Hannoush Jewelers!! read more

This Macy's location is located in Cape Cod Mall and is in two branches. It is quite dated. The service was blah. No one evan said hi to me. Kind of disappointed with this location. read more

Macy's - Department Stores Near Me - Hyannis, Massachusetts

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In 2018 we bought a fabulous mattress from Lori Kerrigan at Macy's in the Cape Cod Mall, Hyannis, MA for our Osterville home. Recently, we were thrilled to learn Ms. Kerrigan is still at Macy's in the mattress department when we were looking for a new mattress and box spring for our NYC apartment. She gave us the same wonderful customer service, had all our records on file, and was able to organize the delivery of the new mattress and box spring as well as pick up of our old mattress. We accomplished the entire transaction through email and phone calls. So New Yorkers -- you can buy a fabulous mattress from Macy's on the Cape without ever leaving your apartment! Just email Lori Kerrigan at Lori.Kerrigan@macys.com and she will take great care of you!! read more

They saved me in a jam. I needed a winter coat and no place else had a decent one. I got one here and the quality was super. Still have it. The prices are pretty high but I didn't have a choice. And anyway pretty much all Macy's are over priced. I can't really comment on the selection of clothes in this one as I was primarily focused on the coats. I actually found two that were great and almost couldn't choice. The service was pretty good to me but I know that can be an issue at alot of retail stores. I'd absolutely recommend them for coats though any time. read more

The buyer for Macy's at Cape Cod Mall must be at least 90 years old. Even though I'm almost 60 the ladies clothing seemed too " old" for me read more

Tried to order a quilt on line to pick up. Online kept saying they had it But order would not process. Called the store twice. Got different info both times. Called Customer service. Got a guy in South Africa. "No problem, I'll take care of this". Two hours I was on the phone trying to order to pick up My product in Hyannis, MA. I spelled the name of the town and the name of the mall. He had a wrong phone number for me. I gave him my new one and had him repeat it back. I get an email with a store listed in California and my wrong phone number. I have called and sent emails. The email to customer service was not responded to. Unfortunately, although the call centers speak english they do not comprehend and do not fix the problem. I will never, ever go through this again. Goodbye Macy's. read more

Macy's isn't a deferment store it's just a warehouse now. Walked around looking for help (just to be ringed up). Could not even find someone to check out. Once I find someone they where nice but clearly not trained. Afterward I asked a friend who use to work there about it. Told me they are a minimum wage employer. If they don't want to put enough staff on the floor, and invest in decent staff they don't need my money. read more

For the furniture upstairs, there's a guy named Lane that works there. He's the best. If you need help go straight to him. The furniture is great and so is the clothes. 5 Stars! read more

Couldn't find a staff person to help us. Asked a cashier, he said he would find someone. Never did. We left. Men's shoe department very limited. Men's jeans not organized by size, messy. read more

Always enjoy shopping Macy's especially near Christmas pretty much one stop shopping can find something for everyone on your list .. love the cologne department here too dangerous to spend too much. I will take one of each. Haha read more

Cannot get through to this store by phone. No menu options to reach a department for a question and when you press the number for general questions, nobody answers multiple tries. read more

Love Macy's Cape Cod. It's easy to get in & out & while it's not the store as it was in the glory days we are lucky to have it on the Cape so please keep patronizing & don't critique it like you're on 5th Ave. To the woman complaining about trying to return a formal dress more than TWO MONTHS LATER,, Get Real!! OMG! How many events did she want to use it for before end of season & then attempted return?! I'd have walked off too if I was manager; lol. read more

Got an excellent deal a very nice fall coat that was marked down more than I realized. Very friendly and efficient salesperson.

I had the worst customer service experience of my life today at Macy's Hyannis (Cape Cod Mall) store. There were some very helpful people in my long journey trying to return an evening dress (Anne Margaret in handbags was wonderfully helpful). But in the end, I was stonewalled, disrespected, and ultimately walked away from when I tried to question the fairness of an unclear and deceptive store policy of allowing only 60 days for evening dress returns. The manager, KATHY, was rude, abrasive, and unhelpful. Even if she could not take back the dress, her behavior was appalling. After about 5 minutes of trying to discuss this with her, she said, "I'm done with this," and stalked off while my friend and I were still talking to her. I was shocked. I have never been treated so rudely in any retail establishment (and I live in Manhattan, so that's saying a lot!!). Clearly, KATHY lacked either the training or the skill to deal with an unhappy customer. She treated my friend and I as if we were assaulting her, when we were voicing a complaint. I will make a formal complaint against her with the human resources department tomorrow, but I will never set foot in that store again. My friend was so offended on my behalf that she is canceling her Macy's credit card. The whole experience was horrible. Macy's should be ashamed of both the unfair policy and this rude, unprofessional employee read more

Mary in the wedding registry department was the best. She is super helpful and super sweet, and made my fiance and I feel cared about. And Lane, in the luggage department, was great too. Will definitely recommend to all of my friends! read more

Macy's now selling undersized mattresses advertised as full sizes. Take a tape measure along when you shop. Manufacturers are short changing the public by shaving 2 inches or more off their mattress sizes and Macy's is selling them as full sized. BAD DEAL!!!!!! read more

My boyfriend got me a very expensive ring from Macy's for Christmas. The ring was just too much for me and when he went to return it, he was told that it's against store policy to return fine jewelry without the tag attached. He brought the tag, the receipt and original box and even the bag. It is even itemized on the receipt. No one told him when he purchased the item that was the store policy. It was pretty clear he wasn't buying it for himself and no one in their right mind would give a gift like that with the price tag on it. I will never purchase another item from Macy's jewelry section and I will be sure to share my experience with others. read more