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    Macy's

    2.2 (61 reviews)
    Closed 10:00 am - 9:00 pm
    Updated a few days ago

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    Issa S.

    I visited Macy's on 4/24/25 around 5:30 PM, and I have to give major kudos to the lady working the customer service desk. She was absolutely amazing--professional, kind, and made the whole process smooth and pleasant. Great customer service like that deserves recognition. I really appreciated her helpful attitude and warm demeanor. Thank you!

    Entrance
    Bill W.

    Unfortunately, has really gone downhill in terms of service. We don't go to Southpark all that often, but my wife had a special request. She's going to kill me for putting this into print but several of her foundational garments due to wear and repeated laundering had become stretched and no longer gave her the support she needed. Like we have done many times in the past, she wanted to go to Macy's to be fitted. OK, no problem, like most men when their wife's hit the lingerie department. we can find someplace else more interesting. Not this time. Sales associates told my wife, we don't do that anymore. Note to self: Dillard's still does and Susan walked out with 4 of the 6 she wanted and the other two were delivered to our house two days later via courier. Great Service and at least they remember what Service still is.

    Super soft towels

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    4 years ago

    My favorite shopping store i usually find everything I need and more. This one is medium size

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    Page 1 of 2

    Ask the Community - Macy's

    Review Highlights - Macy's

    Came into buy a mattress and Rodney was extremely helpful and spent the time explaining the mattress I was interested in.

    Mentioned in 2 reviews

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    Boem

    Boem

    4.0(9 reviews)
    0.5 miSouthPark

    This is a boutique in Southpark that I've visited a dozen times over the years...mostly because I…read morelove their selection of jewelry. More than any other boutique, Boem seems to have the most variety of big, bold necklaces...exotic tribal styles, statement pieces, etc.etc. You're sure to find something cute (in apparel or accessories) during your excursion here. I found some of their clothing way overpriced...a ballpark of $200 for some of their tops (even T-Shirts!), for instance. Jewelry isn't cheap either, but relatively cheaper? This is a fairly big store, with a long layout, but they have SO much stuff, it's a bit packed in...and hard to manueuver around, but only if the store is fairly crowded. They do have HUGE, private, walk-in closets though (only 3?)...so plenty of privacy. One other thing I didn't like was that on my last visit, they were playing Country-Western music...which I didn't think fit the look and style of the store at all (unless maybe it's moving in that direction?). Before that, they always played cool, more metro type music. So guess I don't love EVERYTHING about this boutique...but no matter, this is a fun, eclectic boutique...with lots of relaxed, Bohemian styles (very Californian?), which I tend to wear often. Also, like I mentioned, a great selection of chunky necklaces!

    I rarely write reviews so this is difficult for me but everyone I've come in the employees have…read morebeen so rude. I have given them several chances over the years, and truly have never felt more uncomfortable or like my presence was an inconvenience. Clothes are nice and quality but won't be supporting.

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    Aritzia

    Aritzia

    1.5(2 reviews)
    0.2 miSouthPark

    No mirrors in individual fitting rooms! They make you come out into this huge shared space where…read morethe employees don't leave you alone and want to keep asking you how you like every single thing you put on. Immensely awkward and unpleasant experience. Also the largest size they carry is a 12 and it runs very small.

    I ordered a clothing item from the online website that didn't end up working out for me and decided…read moreto return it in-store at the Southpark location since I remembered that location opened not too long ago in Charlotte. I have bought multiple items from Aritzia before online and at the location in Atlanta and have never had any bad experiences. At the Atlanta location I was always greeted walking in and leaving and the employees were always kind and offered help if needed. I can't say that about this location unfortunately. I walked in and was not greeted by anyone even though two employees were standing near the door. I wasn't too bothered by that at first though and went to the register until I noticed another customer walking in and them immediately greeting her as she came in. Once I was at the register, the employee who was there didn't greet me either nor directed me to which register to go to and had a blank expression on her face. After I returned my item, I decided to walk around and see if they had anything else before I left. I found a top and continued walking around the store before I went to the dressing rooms to try it on. While I was still looking around at some of the clothes, a woman came in with her child in a stroller who was screaming. Instead of trying to ignore the sound and make light of the situation, about 4 or 5 of the employees went and huddled together at the other side of the store talking amongst themselves and staring at the woman and her toddler. Before I went to the dressing room I was looking at another item and an employee was walking past me. I looked at her and smiled and said hi since we were close near each other and she too, just like the employee at the register, had an uninterested look on her face. She replied "hey" to me as well but didn't even make eye contact with me while saying it. The only employee who was helpful at all was the employee in the dressing room. When I was leaving, the two employees standing near the exit said goodbye to the woman who left not too long before me, but again, did not say anything to me when I was leaving. However, when leaving I noticed two other customers walking in and they greeted them and even complimented one of their outfits. I do not want to insinuate or assume that the employees only interact with a certain type of customer based on looks/appearance or etc., but I know that I will not be shopping at the Aritzia Southpark location again.

    Capitol

    Capitol

    4.8(5 reviews)
    0.4 miSouthPark
    $$$$

    This was recommended in a Best of Charlotte feature magazine for shopping experiences. It is…read morelocated in the same plaza as Barnes and Noble and E. Martini, with a small lot in front of the boutique. You shouldn't have too much trouble finding parking. The shop offers a beautiful selection of upscale designer clothing from Gucci, Saint Laurent, Sacai, and others. Everything was arranged by colors. Clothes are toward the front with accessories in the center and back, shoes in the far right corner. Staff were gracious and friendly. They left me alone to shop on my own, but they were there to answer questions and help in any way. I visited during the summer when some items were on sale. I tried on a stunning pleated skirt that was about 40-40% off. Still pricey, but it was fun to try on. I didn't walk out with anything in hand, but I would come back to see what was new.

    If you want to avoid the crowds at the mall and want to find a place that has a more of a…read morepersonalized feel, this is the place! I have always wanted to check this place out, after entering into the store, I smelled something expensive. I fell in love with one of their YSL blue hand clutch, that was to die for -- but cannot afford it. They carry Celine bags, not readily carried at Neiman's. Their shoe selections were good, my friend and I loved their Givenchy white stilettos with the zipper rim that was $650. If I had the money, yes I would shop here. I give it four stars, because the selections they had were actually nice, the place is clean and spacious, and upstairs (Poole Shop) had contemporary clothing, jewelry, candles/lotions, and sale selections that we ended up getting (green tank $19 and organic light beige for $49)! Clothing for the win!

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    Macy's - deptstores - Updated May 2026

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