If you knew me, then giving 5 stars for essentially clothes shopping would make you laugh out loud for several minutes. My office reverts from Summer business casual to full on business attire every Oct.1st. So, tie meets shirt once again much to my dismay. This was the second year in a row that I visited the Macys Men's' wear department at Burlington Mall, and they were even better than the last time. Ironically, it was the same clerk from that first visit only a year ago. I should point out that I have no sense of what goes with what, so basically wanted half a dozen pairs of slacks, same amount of shirts, and some ties to mix it up. The lady working there easily spent an entire hour with me and walked me through it with an infinite amount of patience. I can't believe I am saying this, but she actually made shopping bearable. Not fun mind you, but bearable. The prices were actually very comparable to Kohl's, and I was even given a discount coupon for additional savings. From my experiences at Kohl's, I am doubtful they will ever match the level of service I received at Macys. See you next year for another wardrobe upgrade. I won't say I will be looking forward to it, but I will definitely go into it with more optimism than I would have thought possible. read more

I sort of feel bad for Macy's. They are a busy place here, but generally mall Macy's are walk through stores. Let's be honest, who really walks through Macy's to shop when their main objective from parking was to get into the mall. With that being said, they are generally busy with walk through traffic mixed with wanderers and shoppers. The shoe department has a great selection and are fairly busy almost all the time. I enjoy the home area here; they have a lot of neat stuff you wouldn't think to find at a Macy's. ] The brands the sell all over the store are great and so are the sales/coupons they offer. read more

We had to cut through to use their restroom. Perfume should be considered air pollution. At least at those doses. However, every service professional in the joint was nice & helpful. Much appreciated. read more

Wife's shopping day! She was looking for a decent mid-weight jacket, corduroy pants and woolen pants. Asked a few clerks for where these things could be found and got answers but not good ones . . . she found none of the above! We were led to both the 1st and 2nd floors for the same items. What I figured out is that they laid out the store by brand, instead of all pants here, all jackets there, etc. Makes it damn near impossible to find what you are looking for. Even so, not one pair of corduroy or woolen pants to be found in the store. Jackets were too thin, may look nice but won't keep you warm. Unlikely that either of us will ever step foot in that store again! read more

This review is specifically for Macy's in Burlington shoes department. I don't even go out shopping like that. I do a lot of online shopping but today I was out and about and decided to look for some shoes in Macy's. The shoes area was a bit unorganized. Anyways, I found two shoes that I needed the sizes for. I see a guy stocking up shoes so I walked up to him and said "excuse me, can you please help me find my sizes?" He rudely said "go over there, where the people is" and pointing to the cashier area. I went to the cashier area, waited in line which took some time. When it was my turn, I ask if he could help me find my shoe sizes. He said that he's already working on two customers and had told me to wait and that another worker is coming. I stood there waiting some more. Then she came and ask if I was all set. I told her I needed the shoe sizes for these shows. She then goes to the back for a good 15 minutes or so. She came back with the shoes and said that the shoes are everywhere and were very hard to find. That they were not in the right location where they say they are. I offered to put the two shoes back on the shelf because she just looks very frustrated. I tried on the shoes and they were a bit tight. I waited back in line and was hoping to ask for a half size up. As I was waiting the person in front of me decided to order shows online. At this point, I have no more patience. I left the 2 pair of shoes there. Almost an hour of my life wasted with these people that I will never get back and empty handed! There were literally 3 people working there. One idiot that only stocks up shoes and would not want to do anything else nor speaks respectfully to a customer and two cashiers that have to ring up AND having to go back for every customers who needs to get their shoes. I don't know how Macy's is managing this department but this is terrible customer service and very inconvenient! Two other customers behind me were also getting impatient and was just frustrated as I was. I spoke to both customers and they were more friendly and respectful than these so called workers. Just wow! Where is the good customer service at and how do you manage things the way they are. You should have 1 person ringing customers up and a second for a backup and at LEAST 2-3 people helping customers getting their shoes in the back. This place blows my mind. I will never return here for shoes. I'm home now and were able to order online within a click! read more

I used to like this Macy's a lot, and I shopped here frequently when I was in the area. I particularly liked the Men's clothing, although I've always had better luck with the Macy's brands (Alfani and Club Room) at their Colonie Center store in Albany, NY. They had really good end-of-year sales on many items. But the games they played with their coupon sales finally soured that. I remember trying to use a coupon that I thought succeeded getting through all the fine print on something, and I was told by a clerk that it did not apply because it the item was a certain type of value sale (because it ended with 98 cents in the price) and was thus ineligible. I got a better deal on the same item at a Kohl's. But I decided I would continue to buy certain things here, such as men's cologne, which is excluded from sales, and their stock is quite good. But today, just hovering near the display, I was hounded by not one, not two, but SIX cologne vultures, most of whom were only there to hand out fragrance cards for one or two specific colognes. They even had 2 women standing one on either side of the entrance in from the mall proper. I understand the cologne market is competitive and high-profit, but this was ridiculous. I understand you're competing with Sephora - more clerks pouncing on me is not the right solution. I'll stick to the Macy's I frequent in New York State - just a good a variety, and much much saner. read more

Macy's. Lots of clothes crammed into the mall. There are, at times, things that make me stop and say Ahhh, then I feel the material and look at the prices and say "Whaddya kiddin' me???" I go to any Macy's for mens shirts and that's it. read more

I have visited the The Fur Vault on several occasions for their restyle events. They are fairly priced, but also will go the extra mile to get the fit and finish right. The Manager has a true eye for fit and customer likes and dislikes in color pattern or design from their inventories. Their master furrier who visits approximately every month to consult with clients to offer best options for your existing fur garments to remake or retrofit them better to your liking. If you hate the lining of your coat they can give it a new twist with mild to wild fabrics in silk, blends and softer synthetics. Worth a 2nd look. read more

The wedding registry counter gets 5 stars. The rest of the store, probably 3.5 stars, mostly because 50% of the employees couldn't be bothered to even look busy, standing around in packs gossiping. Both ladies at the wedding registry counter were very helpful and pleasant. The store had a pretty good selection and I was able to complete what I wanted off our registry. read more

The store is a disaster! There is merchandise everywhere in complete disarray. The majority of fitting rooms are blocked of with boxes and other random objects. The escalator has not been in service for quite sometime now. Trying to get from level to level is much like an escape room exercise in that an escalator works in one direction on one level but the opposite on another. The signage for finding an exit or other stair is difficult to navigate. Forget the elevator as the wait and number of people is ridiculous. God forbid there is an emergency as I fear many people would perish. This Macys is not the only instance of crumbling infrastructure and customer service as many other big names are in the same boat. I try to buy at brick and mortar locations because I prefer what used to be a good shopping experience, you can touch, see , and feel the item. Online sales are generally a crap shoot when it comes to clothing in particular and the promised easy returns are increasingly not easy. Not sure what the future of brick and mortar shopping is but it is obvious that this location in particular would rather you shop online. read more

Out of all the Macy's in the state of Massachusetts this is by far the best one, I can find everything I need.. I love the deals you get and these coupons the cashiers just magically pull out and next thing you know you just won the lottery with savings. The staff all courteous and extremely helpful. read more

Best Macy's I've ever been too (and that's saying something...) For starters, not one, not two, but THREE floors of Macy's! I usually stick to the first floor namely the I-N-C area or the cosmetics area, mostly Estee Lauder. The Estee Lauder ladies in Burlington are fantastic. I had an emergency "I need a consultation for an important meeting now" and the counter manager Tanya whipped me up a quick look for the event. In a matter of a few months I switched out Covergirl and Revlon for Estee Lauder due simply to the helpfulness of the cosmetics associates. Side note--the lighting in the Estee Lauder area is fantastic too--always feel like such a goddess after walking out of that section. Now that I've gushed about the cosmetics dept enough I'll move on to my next favorite section--the entire first floor of women's apparel. First things first though (and I probably should deduct a star, but I love it so much that I just tolerate it) women's apparel can get messy, real messy. I guess some can't contain themselves from throwing clothing on the floor when the clearance racks go to 85% off and a 20% off coupon is in circulation (and they always are...). Due to the size of this place their is a significant amount of clearance and discontinued merchandise (I love bargains). If you can sift through clothes for a few hours and use their coupons accordingly you can do FANTASTIC. The Burlington location, in my eyes, is one of the nicest Macy's in the greater Boston area (Natick is nice as well) but the special attention at the cosmetics counter, the great prices, and helpful people earn it a solid five stars. read more

The accessories, lingerie, mens clothing, and petites departments here are pretty good in terms of size and selection. I've found some nice watches in the jewelry department. I find the home section, including bed and bath, well organized with good quality and selection and very fair prices. But I can't stand the bright lights, noise, and crowds in the cosmetics area, so I avoid that completely, and the juniors area is a mess, they need double the staff to keep up with the kids. The children's clothing is terrible, just downright trashy. The women's shoe department is crowded and they never seem to have the size and color you're looking for. I think it's one of the worst shoe departments in any Macy's I've been to--and there are almost no men's shoes. Overall this store has a lot of selection and I think in some departments it's overly crowded as a result. Staff are competent when you can find them. read more

My go-to Macy's. Got a couple coats here over the weekend. It helps to have the Macy's card and some coupons for an extra 20% off. Now is the time to get some off-season stuff. They're having some excellent sales, folks. 3 floors, big selection, decent salespeople. I like to think this is THE Macy's. Although I remember when it was Jordan Marsh.... read more

This Macy's has a fantastic "my stylist" team who will make your shopping chores a breeze. They just posted the current VIP sale info - "We have begun the PRE-SALE for the VIP event, buy now save 25% and pick up after March 9 Wednesday it's that easy. From March 9 to 13 you can also enjoy 25% off if you miss the PRE-SALE it's a win win. Private appointments are also available. anthony.avallone@macys.com or call 781-221-3972 ex 3972. See you soon." read more

I used to like this store. 2 weeks ago I shopped with their advertised coupons. I went to the register 3 different times only to be told the coupons couldn't be used for various reasons. I don't like businesses that do that. I won't be going back. read more

I have been a long time happy customer of Macy's but they have changed credit practices . I have always paid my bill on time to the one credit card I have in my possession. this is the credit card that I charge purchases on line to. Macys now switches from one card to another for billing so when I pay my one card it does not pay the other card I have never seen. They reported me to my credit company for a balance of $36.00 and I had been over paying on my other card to pay the balance, never thinking to look at the credit number on of the bill. Why should I as it have been paying Macys's for one card for over 30 years no problem. My credit score dropped 100 points as they refused to withdraw the complaint. It is still happening I charge on one card but the other card, I still don't have gets billed. A little understanding on a complete misunderstanding for a long time customer would have been appreciated. And what is with the switch? read more

Like many stores in the Burlington Mall, nothing special here. The store is sometimes messy, the sales associates are not very helpful, and the prices are only eh. On the bright side, they are not pushy (like Nordstrom employees), nor do they pressure you into buying something. If you get a "good" employee they maybe be able to get you a discount on whatever it is you are purchasing. They always have sales, and they have lots of stock. It seems to be competing with L&T and also N. by remodeling the purse and also the designer clothes area. Also a nice, but unorganized, dress selection. read more

Ok, so I love Macy's. I go there all the time. But, my first time to the Burlington Mall Macy's this past weekend was quite a shock. I found a dress that I really wanted to try on, and thought HEY!..it would go great with a belt. So I walk over to the belt section to find one to go with the dress...no big deal right? I was definitely discriminated against/racially profiled not once, not twice, but three times by the employees. But apparently being Hispanic or young (I'm 23) makes you some sort of security alert. I had only traveled a distance of about 50 ft and was asked if I was ready to make my purchase by all 3 associates. Not in a nice helpful way, but in a rude way inferring that I would steal the dress. These employees went out of their way and dropped whatever they were doing to run over to me. Something was definitely NOT right. I finally reach the belts after being barked at by associates, and was approached by another. I was comparing belts to the dress at the moment, and she too asked once if I was ready to pay, and I said, "No, I still want to try this dress on and am looking for a matching belt". She then directed me to the clearance section of belts. Wow...seriously. I took that to be quite offensive. Assuming that I can not pay full price. I just smiled and said, "Thank you". I then at that moment had enough..and put the dress back, because I did not want to be in that environment much longer. Macy's lost out on a sale. I will never return to the Burlington Mall Macy's again. I am even thinking about closing my Macy's account if they condone this sort of behavior. Thank you Macy's, for making a complete ass out of yourself. read more

Why is it that I get laughed at by two sales associates two separate times when I say I want to look at watches. Do I look like I can't afford a watch?? Deff giving my business to someone else in another store. Smfh I was asked if I was just going to look at the watches our buy them how rude! read more

Great selection of clothing brands and good discounts. Its hard to find sales people to help but the few that i managed to find are very helpful even though they seemed overworked. read more

Quite possibly the worst shopping experience I have ever had. I needed pants for work. Just pants. I hate pants shopping, but I figured Macy's would probably have a decent selection. Of course, I forgot that I can't just go to the pants section, I have to look in every danged brand section of the store to compare simple black pants. Then comes the horror of the dressing rooms. What can I say about such rooms? Out of date (like, 1970s era)? No three way (or two-way) mirrors? Broken locks? Understaffed and overwhelmed? EVERY SINGLE ROOM was filled with clothes that the horrible, rude clientele had just left piled on every surface. The staff couldn't even come close to cleaning up, so forget about getting any actual service. Maybe they should put the cosmetic counter ladies to work cleaning up, since they seemed to have plenty of time to stand chatting in the middle of the main aisle like a giant, black garbed, overly made-up flash mob. But I got my pants. And I ran. Never, ever, ever, ever again. read more

Palm fronds creating a breeze on my face, delicious drinks with little umbrellas satiating my thirst, chocolate-dipped strawberries waiting to be enjoyed. No. I'm not on a tropical island in the Caribbean. I'm sitting in Macy's shoe department. As most people know, I don't enjoy or want to be the center of attention, but I must admit I was loving the unbelievable three-on-one this afternoon. I came here looking for bronze heels, and after José asked what kind of dress I was looking to complement and what height heels I preferred, he went to the back and brought out several pair of shoes to try. Just like Goldilocks, some pairs were too big and some were too small, but none were just right (my feet aren't exactly the same size, so I always have trouble). José went to the back and brought assorted inserts: for the back, sole, and front to see if any combination would work. He also had two other associates see what they could find for me, so at one point, three people were helping and offering their opinion. One pair I tried fit decently, but one of my helpers said she wouldn't "allow" me to wear them to my daughter's wedding, so she took them away. Person two found me a great shoe, but they didn't work out. Finally, José found the perfect pair, in the size I needed. When I got home, I looked for the shoes online and discovered the same shoes were selling for more than twice what I paid. SCORE! José was outstanding, and all three associates made me feel like Queen for a Day. All were so pleasant, helpful, and sweet. Maybe I'll go back tomorrow, just to browse. We can share some margaritas and I'll bring some desserts. I'd probably rate the rest of Macy's 3 stars, but the shoe department definitely warrants 5. read more

I've just come from my absolute last visit to this Macy's store. In fact, my experience was so bad, I seriously doubt I'll shop in ANY Macy's ever again. For the past month or two, Macy's was having a promotion where, if you bought ANY denim item (and I stress ANY), you'd receive a $10 voucher towards your next purchase. Savvy shopper that I am, I perused the children's section to find items less than $10 to make the deal worth it. The woman who waited on me in the children's section tried convincing me that only 2 brands were eligible for this promotion. When I asked to speak with a manager, she relented and accepted all my purchases for the promo. So, either she lied or was too lazy to check. Either way, not good. In the process of this transaction, I asked to read the back of the $10 voucher to make sure that I was indeed correct in my understanding of what did and did not count towards the promo. When it came time for me to collect my vouchers, the woman claimed that I did not give her the vouchers back after reading them, basically inferring that I had stolen them. When I insisted that I gave them back, she said they had run out of vouchers, so I could not be given them. I again asked her to call the manager and then ::poof!:: the vouchers magically appeared with her slamming them on the counter. So, lie #2 with outrageously unprofessional behavior to boot. The cherry on top was when I went to the administrative office to file a complaint about their rude employee. It turns out, she never called the manager. She just picked up the phone and pretended to be talking to someone. Unbelievable. To make matters worse, I had problems using the $10 vouchers on items that were $9.99. A manager "did me a favor" (as he put it) by allowing the vouchers to be used on said items. Apparently, the vouchers are simply a discount on items over $10, but, of course, they never state that on the voucher itself. Typical Macy's scam hidden within a "deal." Again, I had to go to the administrative office and plead my case. Not what I had in mind while shopping at a so-called world class department store. Also, since I had so many vouchers, a manager said something along the lines of, "You must've bought a lot of denim, huh?" slightly inferring that I had stolen them. To me, if you're not expecting people to take advantage of a promo, then don't have them! I was disgusted by the passive aggressive comments and sideways looks I got from the staff at this Macy's. Totally unacceptable. 1 star for the helpful woman who worked in the administrative office and for the nice cashiers in the juniors section. The children's department cashiers are TERRIBLE! I'll never be back again! read more

There's a gentleman named Laumet who works in the shoe department who doesn't believe in customer service. I've had at least three encounters with him now and on each occasion he's treated me as if my money wasn't green enough. He refuses to use words when I speak to him, preferring terse looks and head nods. And when he does use words he's always sure to look away and speak with an attitude. I've never purchased anything while he was at the counter because I refuse to be serviced by someone as blatantly disrespectful as he is, but at this point this store needs to start looking for a replacement. read more

My favorite Macy's in Massachusetts outside of possibly the Boston location. I tend to frequent the Natick store a little more often because the drive is less of a hassle, but I prefer the way things are organized at this location, and it seems like the store is also a bit larger. If I'm not mistaken it seems to be predominately women's clothing on the first floor, men's on the second, and then furniture, kitchen/housewares, and children's on the third floor. It seems like they might have more men's clothing at this location (could be wrong), but what really sets it apart is the kitchen/housewares dept. which is a decent enough size to be a separate store. It's very well organized with a good amount of kitchen gadgets, devices and even a wall of Stonewall Kitchen spices, sauces and condiments. Great Macy's location. read more

One word: SLOW! And yes - you can never find someone when you need them or they just don't hire enough people. read more

For having a "cellar" (ironically on the third floor) that is well stocked (and organized!) with kitchen electrics and cookware they earn four stars. The store in Natick has an incredibly sparse home section and an afterthought of a mens' section. This is easily the best of the Boston-area (likely because it is one of the few that wasn't converted from a Filene's.) Mens clothing is well organized, lots of brands beyond the typical INC, Alfani and PRL. I was impressed to see Diesel and Armani Jeans, two brands that you don't often find in these stores. They also organize their sale racks well enough that I didn't have to deep sea dive through different sizes to find what I was looking for. For Macy's that says everything. read more

How is it possible in the Christmas shopping season that there is only one cashier in the kids department and no one else to help on the floor? I waited for 30, yes 30 minutes(!) in line to ask a question! There was only one person ahead of me. I gave up and left. read more

I would rate this place zero star if I could. Tonight I had a terrible experience in Estee Lauder of Macy's Burlington-MA. I placed an order online and Macy's sent me a wrong item. I contacted with the online customer service. They said they would refund me first and I need to ship the item back or return it to the store. So tonight I went to the store to return the item. I don't need the refund, since Macy's has already refund me. And I don't need change, since I have already placed a new order online (the online customer service told me to do this). What I should do is just give the item back to the store as the email from Macy's said. Then I had a bad dream in Macy's. When I said I need to return the item, the cosmetics associate kept saying you must return all the items in the order, we cannot return just one item. I was trying to explain the situation. But the cosmetics associate just interrupted me rudely and kept saying the same thing. When I was trying to explain again, she took me to find her manager. Unfortunately, the manager was out. So she kept arguing with me. During this period I was trying to show the email from the Macy's to her. She just refused to see it. At last, she was persuaded by other people and scanned the receipt, then the computer said this item was already refund and value is zero, press any key to continue. At this time, she said you didn't tell me you don't need the refund. What? Excuse me? I said it many times and she just ignored it. Even though the computer said "press any key to continue", she refused to do it and started to say she cannot return it again. Finally, I let her do it and saw what would happen. After she pressed any button, I got the return receipt and received an email from Macy's which said I have already finished the return. See! It's so easy. The whole thing is ridiculous! Actually, this is a very simple return. She just need to scan the receipt and would know everything. But she just kept speaking to me rudely and refused to listen to me and see the email. This cosmetics associate is the rudest person I've ever seen. Where did Macy's get this person? So horrible! Macy's should do a better employee training not just sale but also customer service's attitude. This bad cosmetics associate ruined my whole night. I still feel very angry now. If any manager saw this comment, please do something. If not, fine, I can see Macy's future, especially this store. read more

Not great... Kind of felt like a lower class store like Kohls or sears, organization was poor and felt pretty closed in, however the staff was pleasant and the buyers seem to be doing a nice job because the merchandise I could see looked descent. read more

We visited this store so often during the past decade that I'm surprised that I haven't written a review for it yet. While it doesn't compare to the flagship Herald Square store in NYC, this place is good for a suburban Macy's. We've shopped here for everything from casual shirts to men's suits and even diamond rings. I think about half of my office casual work clothes are from here. Since this is an anchor store at one end of the Burlington Mall, we end up parking near here during half our mall trips and browsing through the store on the way to the inside of the mall. read more

Today we were in the men's department sitting by the waiting room while my son tried on pants. There were Macy's employees removing large racks and piles of discarded clothing near us. When we stood up to leave we realized a package that we had purchased at another store was gone. For over an hour, we tried to find the employees and/or where they would have taken the package to no avail. Except for one Asset Protection person, every employee was extremely unhelpful, even the Managers. The AP person said he couldn't look at video unless we called the police, so we did. The police said they did "a half-assed job" and barely skimmed the video - they couldn't even find us in the store when we were there for almost 2 hours. Now Macy's won't talk to us BECAUSE the police are involved. What a scam, their own employees either discarded or stole $150 of my property and they don't even care to find out what happened. I'm cutting up my Macy's card and my family of 8 will never be shopping here again. Keep a tight grip on your belongings in Macy's, Burlington. read more

Sorry but when you need someone they can't be found otherwise there are to many people trying to sell you stuff u don't want their persistent & rude read more

I went to this store 2 days ago to do my Christmas shopping and I must say that the women who worked at the men's cologne section was HORRIBLY RUDE!! I asked her if she can help me to choose a cologne for my father in law and she was very impatient and told me that if I don't have enough money I can buy one of those travel sets!!! and after I picked two perfume, she took them out of my hand and told me that I cannot move around the store with them have to pay for them right now!(which was very offensive!!!because I was not try to steal anything!) This was such a horrible experience and I will never go back to this store! read more

Estee Lauder is one of my all time fav. cosmetics and when Nordstrom was out of my concealor I decided to visit Macy's on whim as I needed this item ASAP. When I arrived I was helped by Sandra and I must say she was AWESOME. She helped me find a different shade since my summer color has passed and recommended that I use a brush to apply since your fingers absorb a lot of the makeup and doesn't apply smoothly. In a nut shell, her extra help and awesome personality made me think I am ditching Nordstrom and heading to Macy's for all my makeup needs. Thanks Sandra for also giving me some awesome makeup tips! read more

Thought it was going to be madness this morning with the early bird on day sale today. To my pleasant surprise the sales reps in each department were very attentive and congenial. Wish I had names of specific clerks to identify as especially sweet. Was a great kick start to my morning. HAPPY HOLIDAYS MACY'S. read more

Love this Macy's branch! All the great brands you expect fro Macy's. Housewares, especially, has excellent customer service!

I went to Men's Perfume section at Burlington mall, MA to buy perfume today 26th Saturday around 6-7pm. The old ladies around 4 of them out there were extremely lazy, unhelpful and would not show the new perfumes. They were rude and very racist. I bought around 4 perfumes which I alaways do, but their customer service was horrible and shocking.. Mgmt should fire them. read more

Burlington, MA - Macy's - Absolutely horrible service from the Executive Office. They are inept!!! I called twice and was placed on hold, by Nicole, in excess of 10 minutes each time. She never came back to the phone. I finally hung up. When experiencing their other department managers, they, also, are lazy, never smile, and want to give you the impression they are doing you a HUGE FAVOR by assisting you. It is no wonder they are closing all their stores. Good bye, Macy's. read more