Found what I was looking for in the first 5 minutes. I came here looking for something very specific dry specific. I couldn't find it at 4 other stores I stopped at before coming here. Soon as I walked in (BAM) it was right there! And was on sale for 24.99. I'm so glad I came to this location and my only regret was not making this my first stop! The people were very nice, (like can I help you with anything because I get paid on commission nice). Even with that being the case it could tell that everyone really had the attitude of what can we help you find and not let me get you to buy this so I can make some money too! I have come here since a child and will probably continue for as long as they are open. read more

My fiancé and I came in around 10:20 in the morning. The customer service was amazing. Mario and Christina helped quickly and efficiently. We were looking for a specific backpack that was out of stock in many other locations. Once approaching Christina, she reached out to another associate Mario and combined they provided excellent customer service. They asked for help from an associate named Mike, which then he went into the back room and recovered the item we were looking for. Together they provide provided excellent customer service that you don't really experience that often anymore. Thank you to Christina, Mario and Mike at the Valley Plaza, Macy's location.. read more

Macy's - Macys - Department Stores Near Me - Bakersfield, California

FYI 2024 Christmas season store hours. I'm surprised they weren't opened earlier in December. read more

Macy's - Macy's holiday hours - Department Stores Near Me - Bakersfield, California

Deep in the jewelry department was very kind, very patient, and professional. Took her time assisting my mother and I in getting what we wanted. read more

What in the shit hole low standard minimum business is this! Jeans at work in a department store! No professional dress code? Staff that are clueless! On the other hand the mens department has stepped up their game and have an amazing selection. IMO They really have to train their staff better to treat the clientele with respect remember they are in Customer Service! read more

Macy's is an outstanding destination for all your shopping needs, offering everything from jewelry and apparel to footwear, kitchenware, and children's toys. The staff members are highly professional and well-trained, ensuring that customers receive excellent care and assistance. read more

Macy's - Department Stores Near Me - Bakersfield, California

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Do not order furniture from Macy's! Although the service was great, I was very disappointed that my sofa took so long to get. They said it'd take about 3 weeks. It took over a month. Then it took another month just to have it delivered. They wouldn't even let me pick it up. They also said they'd put it together for me. They didn't. They just dropped off the box. I will not order furniture from Macys ever again and have told friends and family not to either. On a positive note, the couch is beautiful and fits perfectly in my apartment. read more

I love everything about Macy's. The selection is amazing I always find what I'm looking for they have all the brands I like and the quality is great. The price is fair for what you're buying and they often have really good sales. Macy's is my go to. read more

I've always loved Macys. I still love Macys. Problem was the person working here today had a complete attitude!!!! They had something I wanted, it was discounted. I went to checkout, the guy said it wasn't. The sign clearly said it was. They didn't honor it. I bought it anyway, but I was upset. They should fix the signs on the selection of things they ahve here. read more

This store has 3 floors 2nd floor is women sections I wasn't able to find the item I was looking for but the cashier was very nice and helpful Store is well stocked and organized Line was kinda long but it went by fast Parking was kinda hard to find read more

Kevin Macys finish line mens shoe department. Great customer service. Very communicative, gave some other options to choose from, and was very friendly. Thanks Kevin read more

They have good prices here, good selection. Problem is I bought a pair of shoes a week ago, never worn ,with receipt - and they woulnd't do an exchange!! Pretty upset about that. Like why???? They were never used. Not sure what the problem was here. Serviec needs to be better. Now im out $100 read more

Very poor communication and disrespectful discriminating staff. I used to work there. Staff insults customers beyond their back. They're also really double standard and sneaky. A lot of times you can never find products in stock. Once in a while AC is off so the store gets hot. Very dirty areas in the store and product on floors. A lot of times Staff does not care about presenting for the customer. Long lines that take forever to check out. read more

I always buy my fragrances from Macy's. Pete is at the Dior counter and he is IMMENSELY HELPFUL and knowledgeable! He knows and understands both male and female fragrances and matching your energy, lifestyle, and expectations to your scent. What an amazing experience. read more

Macy's - Headed to the hello kitty café but also shopping at Macy's for some pre-Hanukkah gifts. - Department Stores Near Me - Bakersfield, California

Stephanie at the Chanel department was so helpful, professional, kind and most of all very patient! She responded all my questions kindly and help me to find my mother gift perfume and skin care items I'll Highly recommend Stephanie to anyone she value every customer! Best service ever !!! Thank you Stephanie read more

Always very nice employees working the perfume counter. Helping me pick out something for my wife. The amount of products always seems fully stocked. Little pricey sometimes. But compared to all the others Macys I've ever been to Bakersfield is by far the best. Seems like great staff from top to bottom read more

Truth be told, I love this Macy's not only because I used to work here and know all the bargains to be had (which I will get to eventually), but working with some of the best colleagues that were amazingly supportive and awesome just made it so much more enjoyable. So, see this review as a true insider's look into one of the best department stores in the US. And no, JcPenney does not compare. Do they have NIke? no they don't. Do they have kitchenaid mixer? no, they don't. Do they have the best jewelry in a department store? or the best team for that matter? No, and no. So, chose Macy's. Jewelry & watches This department is the shiz; If you're looking for something sparkly, whether a gift, something for yourself, this is the place for you and everyone. I mean, who doesn't love some wonderfully designed accessories to accompany you in every waking moment. Since the person ringing you up will be getting the commission, I suggest that you find someone you like talking to, and these listed professionals, in my opinion, are the bomb and you'll have so much fun, save a ton of money, and get great style advice. So, Always consult a jewelry expert - here are my recommendations on who to consult - 1. Jerry and Daisy - my top 2 faves ( please don't kill me Raj & Deep - I love you too and will get to you in a bit), Jerry always gets what you want and knows what you need, his taste is impeccable and honestly, I strive to live like Jerry (if you can't tell, I worship him and working with him was always fun and incredible), Daisy is a lady that looks out for your #1 priorities and will give you all the inner details and workings of everything from warranties to taking care of your needs, no matter how much you're looking to spend, she's the nicest person alive and always brings a smile to your face ( I adore her and she always makes me smile). Raj is the most kick ass lady that I have ever met, and she does it with style. Have you not seen her wardrobe?!! She is quick-witted, super fast and one of the best salesperson I've ever encountered (I am in awe of her). Deep is amazing and sooooo pretty, I don't know how her hair is so on point and perfect every day, I love her daring jewelry pieces and how she lives life to the fullest (I am honored to know her). There are more people that work in this department, but I really have to get on. Okay, moving onto the deals. 1. Flash sale - always a good one, especially if you pair it with spend 50 and get $10 back for macy's card holders. As a bronze rewards member (which you can sign up without a credit check) you will spend $100 to get $10. So, it's always good to be a cardholder. some shoes are also heavily discounted at this time as well, so you might want to take advantage of that too. 1a. if you want to be a macy's cardholder, you'll need to apply and it will impact your credit score - it only went down maybe 8 points for me, but everyone is different and the process in knocking down points may have changed by now since I got mine more than a year ago. If you want to get a credit account, and want to thank me for this detailed review on how I helped you save money, go to one of the experts that I've listed ;). Thanks in advance. 2. Michael Kors Selection - get this during flash sale and you get rewards back, along with Coach, Kate Spade, and any other handbags. Right now, until 8/12 you will get this flash sale deal along with $10 back. So shop now if you need, or you'll have to wait for the next one (unknown date). 3. Have you seen the Back Stage on 3rd floor? it is incredible and all the styles are top notch - with shoes, clothes, dresses, and snacks, it makes Macy's a true one stop shop. So, I never got an opportunity to thank all of the peeps I worked with, and on top of my head, I just want to thank (including the top 4) Claudia N. - you were always the bomb and came at our hour of need on your day off, I will be forever grateful. Catherine - you always had our backs, and I love your style! Monica, thank you for all your incredibleness in helping us when we were swamped, I swear I'll buy a bag from youone of these days! There's a lot more peeps to thank, like Jacqui, MOnica, Juniper, and more. I know this may not be the right venue to do so, but thanks for being awesome! read more

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The customer service passes the satisfaction and always have great deals/easy returns!!

I ordered bed rails for the little one through PayPal. Which items were from Macy's and was not allowed to ship to my P. O. Box. It also stated, "Due to the pandemic crisis all shipments would be delayed." Fast forward, I followed up with Macy's 800# and learned the items were "delivered." However, I was home on the time and date of the "delivery" they claimed to have occurred. In addition, my security cameras did not show of such delivery. Both Macy's and PayPal has declined my claim. I'm out of luck and the money I paid which was $350.00. I am closing my PayPal account and will NEVER use Macy's again. It's a wonder why they may be going out of business. Their customer service is not that great. read more

I went here shopping today and there was this manager she kept on following us like we were going to rob the place or something, I feel attacked in a way where I was discriminated because of my race . And when I asked her where the Armani Exchange was she said oh sorry we don't have any but with an attitude. Also we had to end up leaving the store because of how uncomfortable we felt, I had never felt like this at any other Macy's but this one ‍ read more

I had a great experience today. All the lady's by the cook wear were so helpful and kind. Nathen Hernandez gave us excellent customer service. My husband is a very detailed person. Nathen had Answers for him and if he didn't know he took the time to look up things for him as he needed. I was very impressed by his customer service and professionalism. Noah In jewelry was excellent as well. read more

Awesome customer service ! Call ahead an Claudia Neri pull my items for me ! Really appreciate that. Usually Maria Bravo helps me but she was off . Good to know I can count another to help me. Store was clean employees were friendly . They do sales often, to bad I don't have a Macy's card they have a great program if you have a card . read more

Macy's - Department Stores Near Me - Bakersfield, California

I needed a few items in the makeup department and I was unable to find my blush from Benefit , I found out it was discontinued But Rene the employee in that department saved the day and helped me find an alternative . He was so helpful with all my questions and helping get the right product for me. Great customer service!! read more

Today confirmed why I haven't been to this store in so long. Although it is one of the only place in town to purchase top name brand merchandise, the store's fixtures, floor, walls are so beat up, why would I hand over top dollars while surrounded by such a less than environment??? Top it off, today I learned this location no longer carry's plus size(anything over 16) dresses!! Not everyday, career, or even special occasion dresses! Sorry all you beautiful curvy women out there, you must purchase your dress online! This location is a let down in so many ways! I left today very, very disappointed. read more

I went to Macy's yesterday to buy a Fitbit that I saw online. The salesperson was helpful. I took the Fitbit home and got it synced with my phone Fitbit app. I took a walk and it tracked my steps, heartbeat etc. Today it was tracking how long I was walking at the mall but wouldn't stop even when I took it off. I took it back to Macy's who said I cannot return it if the box is opened. Ludicrous! How are you supposed to know if it works if you don't try it on? This policy should be spelled out BEFORE anyone buys electronics from their store. Furious, I said I would be filing a complaint. Since Macy's doesn't listen, maybe I should close my account. read more

This Macy's isn't that great. It's in serious need of updating. Has two floors. It's in the valley plaza which is just dirty looking... I normally come here maybe once or twice a year. Usually for items that I can't get at any other store and don't want to order online. Like my Michael Kors watch I purchased a few months ago (see pic.) It's fabulous. I love it. Went to the philosophy counter and I knew more about the brand then the person behind the counter did. Which isn't much because I don't work for Philosophy. The employees here don't seem to really care. Just meh. I don't enjoy coming here or shopping here. But sometime you just gotta. I've been to wayyyyyy better Macy's in other towns. I know what they are capable of. This one just is lacking all around. Service, appearance, everything. Macy's, 2 stars. read more

Macy's - Department Stores Near Me - Bakersfield, California

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I have never myself been much of a department store shopper but this place is not too bad. Messy in some parts, yes. More impersonal than shops and boutiques, of course. The other minus is that you never really know how much things are. Many items have a price tag. Then a sale tag on top of that. Then a sign that will say 25% for that table. Under that in smaller print, it can say that price may be even further discounted. How, when and why? So, I stick to certain items here. I have had good luck at the Bobbi Brown make-up counter and pretty good luck at the watch counter as I needed a new Fossil. I ended up buying 2 as the discounts for 2 that I really liked were deep, over 50% off. Again, at the cash, the prices rung up even cheaper that what we had calculated so you may never know until you have the item scanned. We had really good service from Sherri (friendly) and Annette (sweet and mild mannered) recently. When it is busier, there can be quite a wait as usually there is only 1 on at a time. Patience is a virtue at Macy's but sometimes you can find some nice things at prices that may surprise you! read more

So my boss gave me a gift card to Macy's for my birthday and I have come to this store twice and I surfed the web online 3 times and I have not been able to decide or make a decision what I want here. Maybe I'm cheap, but I watched people spend hundreds in this store and I just don't understand it. Maybe I'm not fancy enough to shop here and maybe I'm not too girlie either (seeing the numerous cute girlie clothes). I wish someone would trade my gift card for money hahah because I can't see myself spending $100 on 1 piece of clothing. Sorry guys... I'm cheap. Sorry Macy's I'm not "bougie" enough to shop here. I definitely know a lot of people who absolutely love this store, but Macy's is definitely not in my budget hahah. I would have probably gave Macy's a 4 star rating even though I couldnt find anything within my price range, but because I would expect an expensive store to at least be clean and not compete w the appearance of DD's or Ross inside... then that's why I rated it at 2 stars. If your prices are high then you have to shoot for high standards inside the store too... just saying. You can't expect people to dish out hundreds and it looks disorganized inside. Sorry Macy's... You're not for me. I will take my faded glory behind back to Walmart hahahahaha. read more

Macy's - Make sure to wear your shoes - Department Stores Near Me - Bakersfield, California

I always loved shopping at Macy's, unfortunately in the past week of this holiday I had to bad experiences, the first was at the Chanel counter where the ladies would rather take with their friends instead of help a customer that was going to spend a few hundred dollars on perfumes, so after waiting there for 10 minutes as they just looked st me and didn't even acknowledge me I left, the Second just a few days later when I attempted to go back again and was asked to leave because I had a cup of coffee which had a lid by the way, I mean instead of being asked to maybe throw it away the women was rude and told me to leave, definitely never shopping there again. read more

Macy's - My beautiful wife and I. - Department Stores Near Me - Bakersfield, California

Not sure if it's just me or has this store really gone down hill? When we were back in Atlanta the Macy's there was so much cleaner and clothing racks and tables were nice and organized. This was like going into a Walmart Clothing section. The staff were nice and friendly but the store needs some work. read more

I come to Macy's for shoes mostly or for returning items I purchased online. I did recently come to check out their maternity section and saw that it had been replaced with furniture!! The furniture was really nice too, big couches, full on living rooms set as well. The associate advised me that they no longer had a maternity section but that their vendor had a store in the mall, I appreciated that. Today I came to test out some makeup from the Estée Lauder counter and the girls were fast and friendly. The only reason I gave 4 stars instead of 5 was because the store and bathroom are kind of messy sometimes. read more

Worst costumer service at Macy's. The manager's name is Claudia Navarro. She refused to honor the discount that we were promised and was extremely rude the entire time. We were purchasing $2000 worth of items but changed our minds after being treated that way. This wasn't the first time I've seen this attitude from an employee at this Macy's location. I'm disappointed unprofessional I don't understand how she become a manger with that attitude & we all are members platinum card holders we all going to cancel the cards for that poor customer service read more

Macy's - Department Stores Near Me - Bakersfield, California

It is really difficult to get Donna to buy new clothes for herself. We are getting ready to take a ten-day cruise to Hawaii so there will be formal nights in the dining room. My son, his wife and I drug her (kicking and screaming) to Macy's. They have a fine selection of women's clothing including many beautiful gowns. We were relentless and finally talked her into buying one. She looks so beautiful in it. She'll be the belle of the ball. read more

Refused to honor a return of a Fitbit smartwatch even when it was in original packaging with receipt, without any damage and within 30 day return policy. Never seen such a rude manager.. don't know how to deal politely with customers read more

Macy's what happened to you? Gone are the days of clean, well stocked departments! The store is filthy!!! I walked around with my red Macy's card burning a hole in my wallet and left without purchasing anything. Macy's staff used to be well trained and plenty, now I was told by a cosmetics sales lady that they were out of my product "Urban Decay" and to just go to the drugstore!!!! Wait... what? The intimates department upstairs looked sparse and very poorly labeled. The staff up there acted put out to assist me as well as the other ladies desperately looking for any service. I have decided that after being a Macy's customer for well over 30 years to cancel my card and seek a new big box store for my future business. read more

I went to do some holiday shopping this past weekend and I get all salesperson were going to be busy but I stood on the counter to get 2 perfumes and everyone behind the counter was talking to each other and paid no attention to me . Once I got someone's attention by going up and speaking to them, he was not helpful whatsoever , he even said "I don't even work with this brand" (the perfume brand) when i had a few questions about the perfume(the question was "does it come with a gift set?" Btw so it's not like I was asking something hard ) . I got the perfumes after all and they didn't even offer to take my phone number for my rewards . They just told me the total and sent me on my way . The experience of this department store has been good until today . read more

Women's clothes is out of control! Horribly disorganized, you have to dig for items, and it smells bad upstairs! read more

Macy's - Time to buy my gift! - Department Stores Near Me - Bakersfield, California

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Say what you will, I walked out of here with a gorgeous Dooney and Bourke black leather tote/purse that I am more in love with than any man I've ever been with ;) And it was more than 50% off! What?! Don't act like you don't know I'm cheap AND chic. I also got a satin Coach pochette for around 75% off. And it's prettier than you. Hell, it's prettier than me and that's saying a hell of a lot. Shoe selection? Not so great. Clothing? Don't even bother. Regular handbags? Meh. Head straight for the only designer stuff they have and shop to your heart's content. Oooh! And take a boy, so you don't have to pay for any of it. God, I love life. read more

I've been looking to purchase sunglasses these past couple of months. I stopped by Macy's and started browsing at all the different styles. I knew I wanted to get Ray bans. The lady who helped me was very knowledgeable and helped me choose a style to fit my face shape. I'm happy with my purchase! Would definitely recommend everyone. read more

Macy's - Department Stores Near Me - Bakersfield, California

I am a card holder and I use Macy's for my Christmas shopping for perfumes and colognes. This time I ordered online for metal bed frames (2) through PayPay. It stated shipment may be delayed due to Covid. No problem, I waited. I called to followup and check on my order only to be told it was delivered. I was home on the day and time they "claimed" and my security door bell will chime inside my home of ANY movement outside my porch gate. I checked my cameras on that day....guess what! No one came to my home to deliver anything. Now Macy's is saying because of their "new 45 day policy" I am out of luck! I did not pay over $400.00 for nothing! The representative name Lisa said she will call me back on the 25th (which is Christmas). She reassured me that she will call me on the 25th. Well, MACY'S IS CLOSED ON CHRISTMAS!!!! Their customer service is terrible. Stay clear of this store. read more