My new favorite Sonoma County shoe store! I've actually been…read morehere with a friend with foot issues/problems, the brand he buys Beck's carries so we went there, my friend was happy with the service. I noticed they were attentive and very friendly. Last week I thought I'd try them, after looking for both new boots (dress, not work boots) as well as short heels for a wedding I'm attending. Honestly I went first to a "similar" type shoe store here in Petaluma and found NOTHING. Remembering Becks, I decided to drive up to Santa Rosa and SO SO GLAD that I did! The salesman was attentive and friendly, I tried on quite a few boots and he was patient and nice about it. I decided on not one but 2 pairs of boots and when I saw some cute stylish shoes with 2" heels, I figured why not try them on? He got me 2 different sizes, they were super comfy and I loved them! They did not have my color though, he called another store and had them sent over, I got a call a few days later & Picked them up. I've been wearing them a couple days now to break them in, I'm extremely happy with them. I will definitely be back, I'm so happy with the selection and service. They also carry nice purses and fun socks too. I don't have foot issues but they carry inserts and orthotics and such, too---give them a try, you will be Happy you did! HIGHLY recommended!

Just an update to my review.... last 4 Yelp reviews have been one star reviews. The business…read moreresponse to each one of these one star reviews is for US THE CUSTOMERS to reach out to manager Markus Lopez.... I would recommend Markus Lopez reach out to his Santa Rosa Store Team members to work on team member expectations regarding their customer service since that is the problem that needs to be addressed. Just Wow.... In the wrong way. I was looking for some brown dress shoes from a local retailer. Before going to Beck's Shoes, I reviewed their website and saw that they did carry a small selection of dress shoes, one option being an Ecco shoe which has worked well for me in the past. I walked in today at around 10:15 this morning and the one male team member on the floor was working with a female customer saying statements like "I don't think we have any shoes in our store that will meet your needs". As their conversation continued I walked around the store and saw their small men's dress shoes section had some other brown shoe options that may also work for me. I walked closer to the team member and heard him tell the female customer, "well maybe this one will work, let me go get you one from the back". As the team member walked past me he asked "what do you need bud", and I showed him the shoebox picture of my current Ecco black shoes and asked him if he had it in brown. The team member responded "We just have those in black and walked away". No, "I don't have that brand in brown but I have some other options" nor "we don't have those in the store but have additional options on our website" nor "let me finish up with my current customer and I can assist you." I just got a "no" and a walk away. Well I attempted to support a family business, it is unfortunate the team member I encountered wasn't willing to assist me in supporting a family business.

Really wonderful store for running shoes. I came here with a very basic knowledge and a faint…read morememory of a Hoka I bought in 2018. The owner fit me and had me try several versions of running shoes based on what I wanted. So thorough and helpful every time I've been in. GREAT PLACE to get trail runners, prep for a marathon, or get back into running.

The service was great. They measured my foot correctly and gave me lots of selections. They took…read moretheir time to get to know me and what kind of shoe would be best.

I've been a customer at the Santa Rosa fleet feet and have been buying my running shoes at FFSR…read more since 2003. They've helped me get ready for more than a dozen marathons and other races. This is not just a retail store, this is a place where active people can come to be a part of a community. I recently visited the store because I needed to be fit for a new running shoes as the brand I had been using discontinued my shoe model. As a long time marathon runner, I know that value of having the proper shoe for my gait body mechanics. The store offers a state of the art analysis to scan your foot anatomy as well as record your stride / foot strike to see what type of shoe you may need. The process takes about 30 minutes as the next step includes trying out the shoes which are designed for your specific needs ( neutral/ stability etc). This level of service is complementary; no purchase necessary. In addition to their gear, the store also offers a variety of training programs to support novice and experienced runners/walkers. Many participants became longtime friends. If you're looking to get started with a walk or run program or just need some new gear, this is a great option.

I came to this store to pick up a race bib. However, I am always looking for clothing or…read moreaccessories to keep running. The store is very clean and Rhonda the owner is truly an amazing person. With climbing costs and shorter margins there is not a lot of clothing or accessories. It was the items I was looking for.

We just spoke to Laura and she ensured a smooth online order process as I purchased a pair of Hokas…read morefor the first time with Birkenstock Village. Laura was really friendly and helpful over the phone. I'm pleased with the value of my Hokas as they were on sale and the best price I could find online. I look forward to wearing my new Hokas in the SF Lunar New Year Parade this year! Thanks Laura for your support and your congenial attitude on the phone!

Absolutely great service always!!! I prefer to shop local &…read morethis is, by far, my favorite shoe store!

We were in town for the weekend and I needed shoes for a holiday party, and this store did not…read moredisappoint. The shoe selection was great, especially the sale section with an extra 30% off already marked-down styles! On top of that, they were running a gift card scavenger hunt, and I ended up winning a $25 gift card that needed to be used that day, which was such a fun surprise and perfect timing for the holidays. They have options for women, men, and kids, each with plenty of discounted styles to choose from. The staff was friendly, offered help while I was searching for heels, and even came over to congratulate me when I found the gift card. Overall, a great shopping experience!

When you shop online it says you can return to store and not pay return shipping. What they DON'T…read moretell you, is that they do not refund the initial shipping charges. So best to go there in person. A bit deceptive.

I really loved the shoes I bought at Spring Step. My feet felt wonderful wearing them! After…read morebuying Spring Step's L'Artiste brand which really supports my toes, I didn't want to wear any other shoe! I have had them now for about 9 months and unfortunately they are falling apart, they have not endured very well, or I would have given them a 5 star.

From the owner: Spring Step Step is the premier shop for quality, hand painted European Footwear. We specialize in…read morecomfort for all feet!

This place need manager or store Clark who knows customer service…read more I was there with my friend to look for a couple pairs of shoes. There were no one can help us to find what we were looking for. However we managed to find a pair we wanted, then at cashier who was at the register were NOT attentive at all!! She even looked mad with her job!

Saw online that the store closed at 8:00 p.m. Drive an hour to get here walked in to see the gate…read morebeing locked down as I got to it at 7:55p.m. Mentioned that to the employee that was closing the gate, his response... "sorry boss"! Maybe the store hours should be amended to reflect when your employees feel like it's time that they want to close. Now for my hour drive home empty handed. Unbelievable

I bought 3 pairs of shoes at this store yesterday! Lucky me, they had just received a large…read moreshipment t of new shoes and the shoes are so amazing, I bought them in 3 colors: black, brown and and a new gorgeous cordovan color. They were incredibly helpful and took the time to go thru the new, unpacked shipment to get my size! Thank you! I am set for at least 5 years and worth every penny spent!

Whoever owns that Sol desire in SANTA Rosa needs to have a meeting with the lady who was working…read morethe cash register today at 4 o'clock. December 14, 2025 She was the only one there. She's one of the most rudest woman I've ever met. Has zero customer relation, skills. This lady in her mid 60s to 70 years old. When a customer asked a question about shoes. You don't be rude about it. Almost felt like she didn't even want me in the store. Having a condescending attitude really doesn't win over my business. All I wanted to do is buy my wife some shoes for Christmas. I walked out and left I wouldn't recommend buying anything from the store until they get rid of this lady. Who's operating the front desk? I own a business and if my employee ever disrespected a customer like she did, I would fire them. Talk about having repeat customers they definitely lost my business.

Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Over the years, I have spent time and money at most of the pro shops at all the big name resorts…read more The quality of the service I received from Dominick at the ski shop was on par with all of them. He was extremely knowledgeable, displayed a high level of expertise with confidence, not arrogance. I really appreciated that. I came in with a problem and was immediately provided and explained options, quoted a more than fair rate and didn't feel haggled or hassled on cheesy up sale techniques. Because of his likability and competency, I took his advice and added a fresh wax. In closing, it's a rarity these days to get high quality service, from people that take pride in their job. Dominick is cut from a different cloth. Sports Basement Corporate, your Ski shop just earned a customer for life and you should promote or at least give a healthy raise to Dominick for the rock star service! Thanks Stephen Watson

Cute little shop on Lincoln street with a lot of variety at a reasonable price. The employee was so…read moregenuinely friendly and welcoming. Definitely check this place out if you haven't!

Wonderfully creative business on the main street in downtown Calistoga!…read more When was the last time you asked about a unique product and it was made on site for you the same day? This was our experience - - so amazing!. It's nearly impossible to walk in, look at everything and walk out without buying some thing! Mad Mod Shop offers a wide diversity of beautiful things and unique clothing made on-site by Andrea, master seamstress, and all-around positive vibes woman. I found a beautifully crafted hair tie and asked if there were more, so my daughter and I would have matching ties. She looked through the basket and said that she would make one on the spot! We had a bit more shopping to do, so we returned to discover a pair of beautifully matched hair ties in a beautiful, sturdy fabric that will last for years. We also couldn't pass up some of the delectable chocolates, staring at us from behind a glass case, wanting to be eaten, lol! 3-hour free street parking.