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    Macy's Backstage

    4.0 (1 review)
    Open 10:00 am - 9:00 pm

    Macy's Backstage Photos

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    1 year ago

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    M.M.LaFleur - Miyako's mood board

    M.M.LaFleur

    4.4(263 reviews)
    0.3 miTheater District, Midtown West

    The staff was nice in person but a bit rude and unwilling to help after I made my purchase and ran…read moreinto an issue. Many of the items were missing buttons and they don't come with replacements. The store is quite small and has limited inventory, as well. If anything, it may be worth going in to confirm your sizing, but I'd rather shop at another boutique or online. I ended up having to go through corporate for a resolution for an item that ripped right after I bought it, after this boutique never returned my calls and was unhelpful and curt over the phone when I finally reached them. The experience and quality is H&M, but the pricing is at a premium. While I'll probably buy from MM la fleur again, it won't be at this boutique, which is a shame because it's the closest to my home and work.

    I had a work trip run expectedly long and desperately needed some things to wear, without having…read moretime to go to a physical store. MM Lafleur's stuff is overpriced and basic, but I can count on it to fit me well. I ordered $2K of stuff and paid extra for expedited shipping. I just wanted a simple solution and was willing to pay $ for it. Fedex then refused to deliver to my address because I had forgotten the unit number. After waiting 45 minutes on hold with them, I confirmed my name , contact info and the order number, and called from the phone number on the package, but they refused to deliver. (I gave them the correct unit number, or gave them the option of leaving it inside of a locked gate at that address they had access to, but they refused). I contacted MM Lafleur via email hoping they could make it right, but they basically shrugged their shoulders and said 'we've processed your refund, you should have your money back in 7-10 days.' They claimed that Fedex said I refused the package, which couldn't be farther from the truth. I'm going to be working all weekend and don't have the time to go on a shopping trip. I would happily go to a Fedex location to pick it up, happily arrange to be outside the front address when it's delivered. Insult to injury, they said -- 'please update your address so this doesn't happen with future orders.' Sometimes people make mistakes with addresses, I've never had a Company refuse to contact the carrier to make an update. Just laziness with a side of "not my problem" attitude. It didn't seem like MM's customer service bothered to read my email and wasn't interested in engaging. (Maybe they're using AI instead of employees, who knows). Maybe their reps are paid based on how quickly they "resolve" cases. I know I shouldn't be shocked by crappy customer service, but I've had better experiences with Spirit Airlines. MM LaFleur -- do better.

    Photos
    M.M.LaFleur - Open space for presentations

    Open space for presentations

    M.M.LaFleur - Fitting room

    Fitting room

    M.M.LaFleur

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    Aritzia

    Aritzia

    2.7(90 reviews)
    0.7 miMidtown West
    $$$

    I just had a phenomenal shopping experience. I had the complete attention of Ashley, a senior sales…read moreassociate. She helped me with expert suggestions and color matching. Since the items needed to be ordered, she supervised my transaction at the sales counter. WOW! To make things even better, Alex, the store manager, made sure that I was satisfied and pleased with every aspect of my store experience. I'm in retail, so I realize how EXCEPTIONAL this treatment is. Ashley even provided her store contact information, and invited me to come back and shop with her. I WILL do this, based on the wonderful experience. PS, do not miss the café. The pastry and shaken espresso were A++

    If I could give this place a 3.5 I would, and mostly because of the help I received from Anna…read more I came here in need a few pieces and by luck happened to ask Anna for help and about the personal shopper option. She was extremely friendly and quick to help me pull pieces that fit my body type as well as give recommendations on styling. I left the store super satisfied with my pieces and Anna and the team that was helping her were all super friendly. This location in general feels a bit calmer than other Artzia's in the city so I do tend to have more luck here. There's an array of items that feel like they can fit a multitude of body types and age ranges which I also dont always see in different locations. It was a bit difficult finding someone that could actually take a second to help me find what I was looking for, rather than just point me in different directions (i.e the first person I asked). That is why I'm so happy I ran into Anna because without her I Iikely would have just left the store. The pieces Anna helped me find were also more on the staple/higher quality side so I do feel like they'll last a bit longer, and more justified on the price point. Overall I felt really satisfied with my experience and the value of my purchase. However, I know that was primarily driven by the help I received and if I hadn't, then it'd likely be a very different story.

    Photos
    Aritzia - Love this

    Love this

    Aritzia - Cafe Interior

    Cafe Interior

    Aritzia - Interior

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    Interior

    Alice + Olivia - Checking out their very first brick and mortar

    Alice + Olivia

    2.4(51 reviews)
    0.3 miMidtown West
    $$$

    Since AO charges $10 for mailed return, I went to this store instead that's close to my work. The…read morestore is very nice, has some wonderful clothing. But not as versatile as their website that has far more items and products on sale. I was greeted by a very friendly associate. She proceeded my return within a minute. I walked around the door little bit. They have some lovely fitting room. This a good store for people to see and try AO's amazing designs and clothes.

    I shopped with my daughter in the Highland Park; Dallas, Texas location when I was visiting her…read morefrom out of town. When we were in the store we had very good service. We made a significant purchase. ($3.000) The very next day many of the items purchased went on sale. I was notified of the sale via emails direct from Alice & Olivia. Sadly, I left town and could not assist with the adjustment. I asked my daughter to return to the store for an adjustment since it was less than 12 hours since our initial purchase. She went to the store for an adjustment with her receipt. The store manager, Danni gave my daughter the run around regarding her adjustment. She was told she needed the receipt and the clothing. My daughter had to return to the store again with the receipt and clothing in hand the next day. Danni gave her the run around again. She did not want to honor the adjustment but finally did. I had to call and speak with Danni on the phone to make this happen. Danni said she was following store policy. I googled the store adjustment policy and it lists a 7 day adjustment policy. The adjustments we were requesting was day # 2 & # 3 after the sale. The worst part about this whole experience is my daughter is physically handicapped. She had to make two additional trips to the store for an adjustment. As a mother of a handicapped daughter, this shocked me at how insensitive Danni handled the entire situation. Danni can see my daughter is physically handicapped! If the adjustment return policy is to have the receipt and clothing in hand it should be listed on the A &O website. It is not. I feel Danni needs sensitivity training. She could have handled the adjustment request much differently especially seeing my daughter is handicapped. This will be the last time I purchase anything from this location. The purchase which was a good experience turned into an awful one.

    Photos
    Alice + Olivia
    Alice + Olivia
    Alice + Olivia - Checking out their very first brick and mortar

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    Checking out their very first brick and mortar

    Macy's Backstage - shoes - Updated May 2026

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