Updating a previous review. I loved Mac's pac, until I didn't...
A a nervous dog mom, with a dog with separation anxiety I loved the free roam concept, especially as my girl is not a fan of being kenneled up.
So even when everytime she went there, even if just for a day, she'd come home smelling absolutely putrid, I excused it away as that just being a part of kennels. I'd give her a bath and not think about it much more.
I also hadn't been directly to the main location where they board the overnight dogs, where they do have camera screens so you can see more behind the scenes while your waiting for them to fetch your dog. I was kind of mortified at how many dogs were packed in such a small space. (I was informed this is just a drop off pick up area)
Anyways my dog's last and final stay, she contracted a very bad case of Giardia, that resulted in $300 vet bill. Which at first I was understanding of, but I called to alert them what happened, and they acted surprised, defensive, like they'd never heard of it, which didn't sit right with me. Also thinking back to how she'd always smell bad, and reading a few other reviews, I was unfortunately left with a clearer picture, I don't think they have the best practices when it comes to cleanliness, which needs to be especially top priority with an open concept like free roam. (Although since I've been contacted and assured otherwise)
I do realize that free roam is going to have greater risk than traditional boarding, and that things like Giardia and other comunal diseases can be picked up. And if the response was more transparency about that rather than acting confused and surprised, maybe I'd feel different.
I think although I like the idea free roam in theory, I will be looking into other options from here on out.
I made an early post and was immediately bombarded with defensive texts, which only further put a bad a taste in my mouth. Also for some reason didn't not show up as a review somehow. So I'm reposting. read more