We have been taking our two dogs here and have always been there within 30 minutes of them being…read moredone. Monica has done a great job and currently she is out. The replacement Jessica did a good job with the groom but this time I was charged a late fee for picking them up 40 minutes after call. We have always been notified within 20 minutes of them being complete and this time we were not. We were not even told of the late charge just charged it. Watch your receipt if grooming as they are taking advantage of repeat customers and shouldn't be. We had no idea there was even a late charge, so I will be moving my business else where till Monica returns. Jessica did fine but she is not Monica. My dogs are itching more than usual and we never seen this when Monica groomed them. Disappointed in Monroe Pet Pros as we thought we found a great place to groom them after using Cascade Groomer in Woodinville for over 25 years.

Front end staff is always so welcoming and helpful. Today…read morewe tried the puppy spa and I'm very pleased! They were attentive, quick but thorough. My girl looks (& smells) like a million bucks! Love that they used a dremmel instead of clipping the nails; no sharp edges! We booked 2 follow up appts for Oct/Nov. there is a huge shortage of places here in Monroe so they book way out!

We have a diabetic older dog, and this is the only place that we found that could provide the right…read morefood for a good price. we picked up some snacks for the younger pups as well and there is a ton of stuff available . In a world where most things can be found online, The Whole Pet Shop is exactly what it claims to be.

My dogs just love this place, and they have good brands. It's our neighborhood, walkable dog store…read more Also, they have hardly any employee turnover. That tells me they treat their people right.

Staff helpfulness varies, but generally the store stocks a good selection of products for a wide…read morevariety of pets - we have a rabbit. The prices are competitive with Amazon and they are close by enough to be a good alternative. We will support local merchants so that Amazon isn't the only choice.

I bought six fish, specifically asked for all male. Two died a day after the month grace period…read more The other four were all the same except they actually gave me three females and one male. So now I have three pregnant fish with way too many fish eggs in my tank. And i called to ask what to do with ab this because ive never had three pregnant fish at once and i wanted all male to avoid this issue all together. But when I called, the first person i talked to was extremely nice and easy to talk to. The sec person repeatedly cut me off while i was trying to ask questions because god forbid i forgot the actual name of the specific breed of fish and it's just not possible that happened. Well it's possible. It did happen. Im pissed. Dont go here save your money and energy.

Big location. Carry a lot of products other facilities have stopped. They have plenty of parking,…read moreand convenient spots for pick up. Although people use it for regular parking. Grr. Staff is always helpful, and friendly. Although I still miss staff from my old location. Their check out is faster and there's always 2 people. Love their big adoption events. I see people adopting often. Banfield works good inside better than in other locations. I still have to try this grooming salon. I can say this location is a good finding for us :)

I ordered my dog's medication through PetSmart because their website said the medication will…read morearrive in 2 to 3 business days. Per the USPS tracking, the medication will not arrive until a full 5 business days. It took PetSmart a day and a half from printing the shipping label to actually dropping the item off at USPS. As a large company, you would think that they would have a more efficient system to get items to the mailing facility. I understand the shipping policy said "most orders", but you would think that PetSmart would have enough sense to prioritize mailing MEDICATIONS but I guess in their eyes medications are not important. This was my first time ordering from you and it definitely is the last time. So you're asking what could improve? If PetSmart cannot adhere to their own shipping policy, especially regarding medication, they should probably change it as a create an unrealistic expectation for the customers. I am beyond annoyed!

We LOVE paddywack! We live in the neighborhood so we're frequent and loyal customers. The staff is…read moreso friendly and knowledgeable.

They have a cute selection of toys in here! We dropped by and got our Mini Daucshund a couple toys…read moreand the buddy butter. The staff welcomed us right as we walked in and suggested a couple toy options that were quality and sturdy for tough dogs. Ragnar loves the little mat we got with the buddy butter!

My doggie loves the nail lady here. The store itself goes…read morebeyond just good pet food and gear, It's a family owned store, and they mean it when they say community building. When I had car trouble near by and found myself stranded with doggy and kids in tow in the worst summer heat, we walked into the store to cool off while waiting for a tow truck. They set us up with a bowl of water, doggy treats, and offered us all water and snacks. Definitely earned our business

Great local pet store with something for even the pickiest pooch! Good selection with lots of local…read morebrands and wonderful customer service.

I found Kristen and Dragonfly Farms on Craig's List. She had some baby bunnies just old enough to…read moreadopt. I picked up Larry on 1/18 and have had him for a little more than two months. He is an extremely healthy, happy, and very good-natured rabbit. He took to the litter box immediately and never once peed outside of it. Kristen was friendly and easy to work with. I''m very happy with my bunny and would not hesitate to deal with Kristen and Dragonfly Farms in the future.

We had been wanting pigs for a long time and after lots of research and visiting dragonfly 2…read moreseperate times we finally got 2 pigs! Kristen is extremely knowledgeable in the pig world, you can ask her anything and she is prompt in getting back to you. If I ever need to leave them I know that they would be well taken care of with her at her home as she offers "pig-sitting" as well. Here's a few pics of my sweet babies "fig & newton!"

Such a great local spot, for great products and gifts! You'll enjoy your experience here!…read more This place is seriously amazing! It's like a Whole Foods, for pets and gifts. Everyone going inside always seem so happy. Customers love chit-chatting about all their fur babies and any product suggestions. Employees seem to genuinely enjoy helping customers out too. Their products are unique and well-tested! You'll find whatever you need here and more!

Th fish manager here is absolutely terrible. she has zero idea what she is doing, not to mention…read moretelling people it take a month for a fish to acclimate to tank water. This shop used to be a great place to buy things but unfortunately their staff just runs you around in circles so you waste your time trying to get ahold of someone who blatantly ignores calling you back. Do yourself a favor and support a store who actually cares about their customers and their fish.

I popped in to Sam's Cats and Dogs Naturally today. It was my first time visiting this store. My…read moreexperience was a good one. When I first walked in to this store, the customer service guy was on the telephone, but he came and found me in the aisle that I was in within a few minutes, with a big friendly smile and an offer to help me find anything that I was looking for. I told him that I'd like to buy some treats and toys for my cat, and he directed me to the cat section, then told me to let him know if I needed any more help. Quite a bit of this lovely store is devoted to doggos, but there is a substantial section devoted to cats as well. I have the best cat, and I was happy with the treats and toys available for him at Sam's. I took a photo of everything that I ended up purchasing except for a last-minute find - a fake peacock feather for just 1 dollar and 49 cents! What an excellent value. The cat treats and toys were a good value as well, especially for the high quality of most of the ingredients in the treats. Imagine my surprise when reading the ingredient list for the Cat Lobster Treats when I found out that actual Lobster is one of the ingredients in the treats! Tuna was the first ingredient in the Lobster treats, and my cat, Benjamin Kitty, loves tuna. Hopefully he likes these treats, I haven't given him one yet. I was also happy to see that Sam's had the Salmon-flavored Greenies Dental Cat Treats. My cat likes these treats, and the ones that I have at home recently expired. I feed him treats that are helpful for him to pass furballs, and I also feed him the Greenies treats that help with his dental health. Then there are the treats that I feed him just because he loves them. I used to play with my rescue cat every day or almost every day for the first couple of years that I had him, but I haven't been doing play time with him quite that often lately. I've gotten into watching some of Jackson Galaxy's Cat Videos on YouTube recently, and I am reading one of his books right now as well. He says, "Play with Your Cat, Play with your Cat, Play with Your Cat." My cat is extremely athletic, so he really does need frequent play time. When I got home today, I tried out the peacock feather cat toy with Benjamin Kitty for our interactive play time. He really went after this toy, as you can see in the photo. I think it is good for him to have a play time right before I feed him, which I did today and which I will be doing almost every day moving forward, since cats are natural hunters and they are biologically wired to exercise their hunting instincts prior to eating. Cats also tend to naturally hunt close to dusk, so I am going to try to time his play times for around that time moving forward, if possible. The gentleman who helped me at Sam's was understandably a bit frustrated because the computer system there was down today, so he actually had to write down every purchase of mine by hand! I felt badly for him! What an annoying thing to have happen. However, he was also fairly good-natured about this as well, and I was very happy overall with his customer service. The store also smelled really nice when I walked into it, which surprised me. It was a very faint citrus smell. This store does sell a collection of air purification items for pet homes, including sprays, candles, and hanging air fresheners, so perhaps one or more of these products is being used in the store. I don't think I've ever been so pleasantly surprised by the smell of a pet store before... usually they smell like cat and dog food, not an unpleasant smell but not necessarily a super lovely one for humans either. I would definitely return to this store again to buy my cat a few more toys. I really don't think that he can ever have too many new toys (well, within reason, of course), and he tends to be more interested in newer toys, overall. It's so important for my cat's physical and emotional health to prioritize interactive play time with him, and to occasionally buy him new and interesting toys to switch it up. I was happy with my experience at Sam's today, and I am especially happy that Benjamin Kitty liked one of his new Sam's toys so much!

I visited the Redmond location today and was incredibly impressed with my overall experience…read more Customer service is always top-notch, with members who are super friendly, knowledgeable, and genuinely passionate about helping pets and their owners. The store had a wide selection of high-quality products, to all types pets and their needs. The store was well-maintained, creating a welcoming environment for my Chihuahua and customers. My pet absolutely loved the treats I purchased, and I could see a visible improvement in her well-being. my pet also received a grooming visit today and it was exceptional and very affordable. Carmen, the pet groomer does a wonderful job. I highly recommend Sam's to anyone looking for exceptional products and service for their furry friends. A definite five-star experience!"

My absolute "go to" store for specialty pet food…read more Our bichon/poodle (bichpoo) is a finicky eater and seems to only like certain types of treats and dog food. The Nulo Freestyle series is his favorite and finding this particular brand was a challenge. We were down to the last can of Nulo and we were desperately searching every pet food retailer in the area. We stumbled upon Pet Pros during one of our weekend errand missions. Pet Pros currently has 24 locally owned locations in Washington and Oregon and has been in business for 30 years. This Pet Pros location was close to home and conveniently located inside a plaza next to Safeway. They carry the Nulo Freestyle series for both wet & dry food along with other high quality and natural pet food and clothing. In addition, they also carry treats and other products for pet care/training. I recommend signing up for the frequent buyer program if you are purchasing more than 12 bags of dog & cat dry food per year. There is a perk of a free bag after the 12th purchase. Pet Pros advertises monthly specials and sales on their company website. The staff has always been friendly and helpful with recommendation on treats and new product information. There is a special when checking in on the Yelp app of $5 off $25 purchase.