The only issue was when I first boarded the air conditioner was down and this is the middle of…read moresummer and a bus packed full of people w/kids and no air you can imagine the vibe from people. Not very good, we had to ride like that all the way to Atlanta. Other than that the rest of the trips was wonderful.

Since Macon is only 80 miles from downtown Atlanta, I often take Greyhound to visit family during…read morethe Thanksgiving and Christmas holidays. I've already written a review of the Atlanta Greyhound station, so it's about time I reviewed the one in Macon. I'm going to compare the two stations while being mindful of the fact that Atlanta is a much larger city. By comparison, Macon is about the same size as Savannah, GA but doesn't have the tourist attractions of Savannah. Due to its lack of tourism to boost the economy and its poor political leadership throughout the years, Macon is threadbare by comparison. Jobs have moved away and in the process, crime has risen. As a graduate of Southwest Macon High School, I have fond memories of being a teenager in Macon but the town has been going downhill for some time now. The Greyhound bus station is located in Macon's depressed downtown and is smaller than the one in Atlanta. It's a small room with a few vending machines, a front desk counter and some relatively clean restrooms (at least it was during the only time I ever used it there). Outside, there are several lanes for the buses to pull into and at the very front is a tiny parking lot. Within short walking distance is a Checker's, Zaxby's, Krystal, a gas station/convenience store and a restaurant that sells hot wings. There is also a motel called the Macon Scottish Inn nearby, though I wouldn't recommend staying there because it's one of the filthiest motels in town. There usually aren't any taxis waiting in front of the station but if you call the local Yellow Cab company (phone number 478-762-6464), a taxi will arrive to pick you up within five minutes. I prefer riding the bus from Atlanta to Macon as opposed to the other way around. The reason why is because when you ride Greyhound from Atlanta, the bus begins its route from the Atlanta station. But when you catch the bus in Macon going back to Atlanta, the bus begins its route in Florida and picks up passengers from all the stations in various cities along the way. So by the time it gets to Macon from Florida, the bus is packed and you end up having to shoehorn yourself into one of the few remaining seats (which from my experience is usually beside the stinky restroom, the congested old man, or the mother with the crying baby). The worst thing about the Macon station is, unlike Atlanta, the lobby isn't open 24 hours. The buses will still stop there after hours but the lobby area will be closed. If you're catching a bus then, you will have to wait outside until the bus arrives. No worries. You won't be alone. The city's homeless population that tends to congregate there at night will be more than happy to keep you company during your wait. If you've read my two-star review of Atlanta's Greyhound station, you're probably wondering why I'm rating Macon's station a three even though it's not open 24 hours and is smaller than Atlanta's station. I'm doing so because Atlanta is a major city that can do better. Macon doesn't have the same resources and is basically doing the best they can with what they have. Taking that into consideration, I'm rating it three stars.

There is no station here just a bus stop at the gas station and convenience store. This place is…read moreright off exit 121 on 75-South. This pretty much let's you know you are in a small town. Can't miss it though because there is a sign that says Greyhound on the building.

In all honesty I can't tell you anything about this place other than this is now the Greyhound Bus…read moreStop. Apparently Greyhound has gotten rid of their bus stations and are now dropping/boarding passengers off at already existing city run transit stations and gas stations. We were not allowed to get off the bus to use the restroom at this location. The driver stated Greyhound does not own it so therefore we cannot us their facilities. A disgrace.

I was on the bus on time, made it here before time... the bus driver asked me to get off of the bus…read morebecause I couldn't pull up my ticket at the speed of lightning.. I missed my ride and had to rebook a ticket full price; this is the most unprofessional experience I've ever had in my life , the manager Keisha was just as ignorant as the bus driver who removed me from the bus only giving me the option to pay for another ticket absolutely no one attempted to work with me even though I had a ticket. Everyone was extremely rude with piss poor customer service skills bad attitudes and even uglier spirits... don't apply for a job if you don't have a desire to work or be nice because exceptional customer service is 85% of the Job. Bottom line is treat people the way you want to be treated. I've taken all forms of transportation and this is by far the worst experience of my life; never again... and to the manager Keisha and the bus driver.. please go straight to hell on a one way ticket! Keisha ls the Backyardigan looking lady with those spacy teeth, she needs a direct customer service crash course immediately and shouldn't be a manager with that Type of attitude; I've managed many businesses and never ever have I given any customer that type of hard time. DO BETTER.

Workers are always hateful especially in Atlanta Georgia. Always having to wait many hours or have…read moreto buy another ticket when things are the companies fault. Always expect to be stuck at 1 of their stations and they will not care at all, and they will continue to be mean.And people to everybody. I could say, I have traveled a lot in Atlanta, seriously.The worst bus station I have ever been to united states!

Call in from drivers / no shows during weekend routes caused my self and my child to literally…read moresleep in the train station for almost 7 hours . When the attendant at the Nashville location causally changed our tickets from 2Am departure to 10 am( and I expressed my distress , I was met with the most unprofessional , ignorant response Of " until you calm down you need to step to the side " it took everything in my power not to act up in front of my child , but I professionally asked her to proceed with changing our tickets so my child could see how a professional, level headed adult acts! Bus ride back was much smoother but I believe that contributed to the veteran drivers experience and ability to deal with customers effectively, they def should train the unprofessional non- veteran drivers!! The initial route traumatized my child. I will never make her endure anything so horrendous ever again !!!! Greyhound should focus on ensuring they have RELIABLE COURTEOUS staff and adhere to strict punishment for drivers and personnel who do not adhere! Otherwise, they will continue to receive bad reviews such as this! They have lost a customer for life! Trust and believe my extended family won't be riding either!

I am in a state of shock of the practices of Grey Hound Bus lines. My first time Experience and…read moreevery employee I encountered was unpleasant unhelpful and just flat out mean. I was flabbergasted by the methods that seemingly every employee was using. Be short rude mean and walk away. At the Chattanooga station everyone just had to wait outside in the cold. The woman at the ticket booth was very rude and unpleasant. It was an experience that I didn't know existed in this time and age. If you have any kind of respect and pride for yourself family and friends I will advise you never to ride on grey hound bus. You will regret it.

Have you heard any where in the world customer service neither let you book a new ticket for your…read morechild ater after you have booked yours as a child cannot travel alone and nor allow to change your reservation to add a child to your reservation. The smart guys have a solution for me. Cancel my ticket and take just 30 dollars of the 80 I paid then pay two 80 dollars to book the ticket together. How about that? Half of their business is a scam.

This is the worst place to get stuck at is in ATL!!! Nasty!! No calling for the bus line nobody on…read moreintercoms !!! Bus driver from Orlando to ATL drove off interstate onto the median to get back on interstate so she didn't have to do another wrong turn she was cussing! She didn't tell anyone where the emergency exit doors were!! She was nasty rude on 02/23 ! Men was walking into the women's restroom!! Don't ever come here!!

Incredibly bad experience! The bus must be a subcontractor and is NOTHING like the bus from their…read morewebsite. It stinks and the air conditioning is not working. Never again.

The actual ride, bus, driver, price, and convenience were all fine. The issue is that the terminal…read moreaddress in Atlanta where you are actually dropped off is not correct on the website or ticket! And the "new" terminal is in a really bad area. We were warned more than once that it was not a safe area and to stay together and in front of the camera. As an example, when asked for a landmark so our pick up person could find the place, we were told Magic City ---- a strip club!!!!! ​ This very unappealing, not safe place is a major reason I will probably not use Mega bus again.

5 Star service. I was told about her from a friend and wad not disappointed with her services. she…read morewas on time and had a nice ride home from ATL to my front door. I highly recommend her. DKR

i called last minute for a shuttle to ATL ai and they didn't disappoint me. Great car. Great…read moredriver. Very friendly! Keegan was outst. Will recommend to anyone I can. Miss Myra communicated with me through each step. Will use her service again