Contour Airlines forced my grandbabies to wait over 6 hours in a small waiting area at the Macon…read moreairport due to delays...all day delays. No food. No restaurants. Just waiting all day. Will drive to Atlanta next time. Poor customer service. No explanation for the delays. Just delay after delay.

Remember, it's a small regional airport with one "airline" (Contour Airlines). They do things a…read morelittle differently. I showed up an hour before boarding time. TSA opened at boarding time. TSA - probably the most strict I've seen in the world. They seem to run on their own program. At takeoff time, the crew was still waiting on the refueling truck. Sure, it's convenient if you're traveling to select locations, but I'm not sure I'll do it again. I value timeliness and standardized procedures.

I had to call into Groome Macon because website wasn't allowing me to finish booking. Tameka was…read moreso helpful! She went through step by step (as one should to troublecheck) but I had done correctly. Yay for me. But it still wasn't working. Then she found out site was being worked on (they don't tell offices) and she booked me over the phone, extended discount without me asking and apologized sincerely for my hassle. That's good business.

This driver was so disrespectful to a lost customer that only had a question to ask. Another…read morecustomer went to this Groome driver, driver disrespectful again for no reason at all. Driver only left the stop with one passenger. Very unprofessional. What an embarrassment to the Groome Transportation company.

5 Star service. I was told about her from a friend and wad not disappointed with her services. she…read morewas on time and had a nice ride home from ATL to my front door. I highly recommend her. DKR

i called last minute for a shuttle to ATL ai and they didn't disappoint me. Great car. Great…read moredriver. Very friendly! Keegan was outst. Will recommend to anyone I can. Miss Myra communicated with me through each step. Will use her service again

They will not refund / credit you if you flight gets cancelled same day. And the credit card…read morecompany cannot dispute it due to their cancellation policy. Basically, I was told unless I have another flight booked, they will not issue me a credit. Most illogical thing ever. And lady on the phone was rude, ghetto, and unhelpful. Basically, steal money from customer who can't help the fact their flight gets cancelled, $110 lost to no service provided. Take an alternative service - they're unreliable. Here is the cancellation policy - How do I cancel my reservation? You must cancel or change your reservation by 11:59pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date. Credit will not be issued if cancelling after 11:59pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.

VERY BAD AND UNRELIABLE SERVICE!!!…read more Here is the background: I booked two tickets for a trip from Atlanta to Chattanooga on 05/24/2023. On the day, the bus was scheduled to depart at 7:15 AM. My group arrived at the designated spot at 6:50 AM, well ahead of the departure time. However, to our surprise, the bus did not show up until 7:40 AM. During this extended waiting period, I had to urgently use the airport restroom. Unfortunately, while I was inside, the bus arrived and, according to my friend who was still waiting at the spot, the driver refused to wait for us and departed, even though I was merely 3 feet away from the bus, and shouting loudly behind that "I am here!". Later, I called the office to express my frustration and seek a resolution. However, the customer service representative refused to offer any form of refund for the inconvenience caused, saying that the management decided that the bus driver arrived on time and is of no obligation to my loss. I have outlined all the problems in this chaotic process below. These can all be checked by the airport surveillance videos, recorded customer service conversations, and the payment records: 1. The bus did not arrive on time, which clearly violates the rules set forth by the company. It is unjustifiable for anyone to retain customers' payment for a service that was not provided as agreed upon. 2. When I contacted the customer service, I was shocked to hear that the bus supposedly arrived on time and thus bore no responsibility for my loss. Again, how could you outright lie when the surveillance footage can clearly prove the bus was late? Additionally, there are airport staff who were witnesses to the entire incident. 3. There payment system is highly questionable. They request tips during the reservation process. Although I had reservations about making an upfront payment without experiencing the quality of their service, I still decided to tip 20% of the bus fare due to my understanding of the demanding nature of the profession from my previous work experiences with many long-haul drivers internationally. However, the quality of service I received fell far below the minimum expectations. At the very least, they should refund me for the tipping portion of my payment. I have to post my experiences here! Avoid this transportation company and save your day!

Amazing business, service and owner! I highly recommend Stacy - from the beginning, just shopping…read morefor quotes, hers beat all the other competitors. When it came time for our 4am pick-up to the airport; she was prompt and courteous. Ladies, this is a woman-owned and operated business - I cannot stress how important it is to feel safe and secure, especially in the world we live in today. Try it out once - I promise you'll expect this level of service, going forward!

From the owner: Airport transfers Hourly service…read moreSports Events Surgical & Drs Appointments Shopping Weddings Luxury Sedan • SUV • Passenger Van

They touched base with me a few days later to acknowledge my request for a quote, but did not…read morefollow up with an actual quote. I'm not sure whether I should pursue the service or find another ground transportation service.

We rented a 6 passenger suv for a small shuttle to our wedding venue. From the very start, Kajal…read moreand the Urbana team worked hard to answer every question and to ensure that our contract met all of our needs, including double checking music and sound capabilities in the vehicle. Our guests were pleased with the shuttle and we appreciate having this safe, reliable service for our guests. Thank you so much! We would definitely recommend to anyone.

Fast service when you need it. Very nice limousines with all amenities. On-time and knows the…read morecity of Atlanta. I highly recommend Grand Limousine.

A+ all around... Punctual, Professional and most importantly…read morewe felt safe. The vehicle was fully stocked with water, sodas, juice and a variety of snacks. The sound system and TV was an unexpected bonus. We will definitely booked with Grand Limousine when coming into town.

We were taking a one way flight to Memphis driving a U-Haul back. We didn't want to leave our car…read moreat the airport and have to retrieve it when we got back so we decided to use a car service to drop us off at the airport. After doing a search on Yelp and reading several reviews I decided on GF Lux. I gave them a call at 7pm expecting to get the voicemail but they picked up right away. The gentlemen was very friendly and walked me through the options and got it set up in just a few minutes. Shortly after I hung up the phone I got a confirmation email. My flight was about a week away and I received a few texts just confirming the date and time they would arrive. And the car (a shiny black Cadillac Escalade) arrived at exactly the time they said it would. Our driver was very pleasant and professional, handling our bags and opening doors. Usually I'm a pretty bad backseat driver but no complaints. It was a smooth and safe ride. A+

Excellent service. With my background being in the military, it's of highest importance to be on…read moretime. This service did that. After our service, he even drove me around the city to unwind. He was very kind and professional. Definitely I will use him when it comes to transportation to/from the airport. Still awaiting to see the photos he will post on IG. Definitely recommend to others seeking excellent service.