I take my Dad down to the commissary about once a month to get regular everyday items that my parents eat or use and am happy about the savings for them. My father only gained assess recently so we are still getting used to the ins and outs of everything.
As I am not listed as a "caregiver" for my Dad, it is kind of a pain to have to always stop and get a day pass for me to be able to drive him back onto the base but small price to pay.
There are plenty of items that we do not buy there as they are close to the same price as Publix or other stores and if the stores are having a BOGO, there isn't a chance but there are tons of stuff that are lower in price and worth the drive. I am mindful of pricing per pound and chicken is not something we'll ever buy there as really the options are limited and pricing, not worth it, especially compared to Sam's or other club pricing.
Recently, we tried out their online Click 'N Go and though it is extremely helpful for someone like my Dad who has trouble walking around much, I was somewhat disappointed. There is a specific item that my parents love and the quality and pricing is amazing so when ordering a large amount of numbers, the butcher staff told the Click 'N Go staff they didn't have enough packages to complete our order. I actually ordered 2 days ahead of time, not because I thought they would set them aside for us by 2 days but so they knew they had a large order coming up and would have time to prep and be able to complete the order fully but no success. On a hunch, I felt there would be a good chance that if I walked into the store and they would have more in the meat department and I was right. They had more than enough and we were there early so I know they prepped them that morning and just didn't want to have to do more for the store itself. Honestly, why does it matter if it goes to a Click 'N Go order or to someone walking in the store? I did mention this to the staff member that brought out our order because she apologized for not having the full order... she was shocked because she said that she specifically talked to them about our order as she was also the one who walked the store collecting our items. At the end of the day, we got the number of packages we wanted, but I shouldn't have had to walk into the store to do so myself. Just complete the order if you truly have the numbers to do so. I don't feel it was appropriate to act like they didn't have enough because they didn't want to do more work or that now I'll always feel I have to go in personally to check if the numbers are off.
Other than that staff issue, we have had zero issues with customer service and everyone has been very helpful when trying to find something. They always are very accommodating towards my Dad and his need to go sit down while I am checking out for him. He is a typical Marine and even at the age of 78 with very bad knees, refuses to use any motorized carts, etc. so he gives them his card and goes to sit down while I handle the rest for him. Be sure to be mindful that the baggers only work for tips so be kind, ESPECIALLY when they are taking out your groceries for you and packing up your car. read more
