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    MacAllister Rentals

    1.0 (1 review)
    Closed Closed

    Services - MacAllister Rentals

    Machine and tool rental

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    4 years ago

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    Premier Relocations

    Premier Relocations

    2.2
    (25 reviews)

    This was a complete disaster. There was no sense of professionalism. No contracts were…read moredrafted/signed. The dates kept getting adjusted - even up to the night before. I DO NOT trust them with my belongings.

    My experience with this moving company was beyond disastrous. Moving is already stressful, but they…read moremanaged to turn it into an absolute nightmare with their negligence, dishonesty, and complete disregard for customer service. From the very beginning, they handled my belongings carelessly. While packing in front of me, one of the movers broke my olive tree pot--an early sign of what was to come. When my belongings finally arrived in Michigan, I discovered that my jewelry case, which was inside my dresser, was missing--along with all my jewelry. My TV, which had been in perfect condition, now has two scratches on the screen, and my stepladder never made it to my new home. When I called to report these issues, the company's response was beyond infuriating. Instead of taking any responsibility, they were dismissive, unhelpful, and unwilling to make things right. Rather than addressing my concerns directly, they tried to push for a mediator--clearly more focused on protecting their own pockets than fixing their mistakes. This company has no understanding of customer service, accountability, or basic professionalism. They take your money, mishandle your belongings, and then refuse to take responsibility for their negligence. I wouldn't trust them to move a single box, let alone a household full of valuables. If you care about your possessions and your sanity, stay far away from this company. This was, without a doubt, the most infuriating, stressful, and downright awful experience I have ever had.

    University Moving and Storage

    University Moving and Storage

    2.8
    (41 reviews)

    If you're consulting the BBB to help you find a reliable moving service, please allow me to wreck…read moreyour hope with our personal nightmare of an experience with this company. First, the company has learned the loophole where they only have to "respond," which in their case involves lying, and the BBB will give them points for this action, even while noting the customer remains unhappy. This is how a company with their terrible record and all of their complaints still has a B. Hooray! Nothing works anymore. So, yeah, we had a pretty awful experience with them failing to deliver our property within the estimated acceptable range (by several days), but they offered a per diem or reimbursement for things we'd need to buy in order to make it without our stuff (within reason). Ok, cool, we can understand things happen, but... then we never received the promised check, even after they promised the payment had been approved and was in the mail. And really, the 5 days per diem was fairly worthless as, at that point, we'd gotten our things and found several that had been dismantled and rebuilt improperly or missing pieces, etc. I made a complaint with the BBB and UMS ignored them until the BBB gave up and closed the file. I thought I'd finally blocked out the memory of this entire nightmare (I've left so much out so you have a chance to read it all today), but then got the notice from the BBB that the company had finally responded (after 3 years!), which said they'd delivered within the established range, apologized for difficulties, and given us remedies... but none of that was true. And the BBB responded to me saying these were lies by saying "so sorry, but we're going to close the file (again) and say the company responded to you and you still weren't happy." But the BBB grading system gives them points for this!! So, yeah, it's all a farce. Just burn your stuff and buy new things when you get to your new city.

    I contacted several moving companies before my move from a very full 2 bedroom apartment in…read moreWaterford to an equally full 3 floor condominium in West Bloomfield. University was the ONLY company who responded to me. They were prompt in scheduling a walk through for an estimate. Shelby showed up EXACTLY on time: as my clock chimed 3:00, the door buzzer rang. She was there about 15 minutes and said I'd have a quote within 24 hours. Forty five minutes later, I had quotes for both full pack and just moving. As I was completely overwhelmed, I decided to go for the full pack, although I did pack and move some of my stuff before the big day. Nicole called the day before the move and said the movers would be there between 8:00 and 10:00. I figured that it would be closer to 10:00, which is what most businesses seem to do. Nope, they were there at about 8:10 and got right down to work. After I told them what I wanted packed and what I didn't, I left them alone for a while so II could take my cats to the new place. When I got back about an hour later, they'd made great strides. They also go to great lengths to make sure nothing breaks -- they even wrapped my dish brushes and sponges in about 5 sheets of paper! I will say that they didn't pack some things I wanted packed (specifically, a cabinet that I had over the toilet in the half bath) and they did pack lots of other things I didn't want. They also took the boxes I packed (which, admittedly, were open boxes) and put them inside other boxes. I'd used open boxes so I could readily find what was in them. They did mark the boxes, but only with what room they came from -- not even a hint as to what was inside. When they put the boxes in the new place, for the most part, they put them in the equivalent rooms. The problem with that was that my nephew is staying in the master bedroom for a few week until he moves out, so we had to move things. (I had explained to them numerous times what the situation was, but they apparently didn't hear me, and I was too busy unpacking things in the kitchen to realize where they were putting things. But, all in all, I was very happy with them. Mark and his team worked extremely hard and were very friendly. I would absolutely recommend them to anybody who wants to hire a mover. And the fact that they are woman owned and donate to the fight against hunger made me feel even better about hiring them.

    MacAllister Rentals - machinerental - Updated July 2026

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