***PLEASE READ. VERY IMPORTANT INFORMATION REGARDING MAC PROPERTIES*** ***Employees get paid commission for you to sign a lease to get you into an apartment. They don't care what happens after that. 920 E Hyde Park Blvd, Chicago, IL 60615 1. Originally signed a lease that already had a lease signed for that apartment. Was given another apartment that costed more. 2. Moved in. Floor paint still wet and uneven with pools of paint. Paint fumes for the first month. Got frequent headaches from the fumes. Moving boxes stuck to floor. Called, they said they would fix, but never sent anybody. 3. Moved in ceiling fan had no chains for adjusting speeds. 4. Moved in bathroom sink and tub were clogged. 5. Kept getting charged extra utility fees despite having our own utilities. Called monthly to clear up, but every month new charges. 6. Knock on my door at 6:00 am from MAC. They said my neighbor below me said they had a leak and wanted to enter at 6:00 am because it was an emergency. Maintenance said it was from my apartment pulled toilet out. Didn't have all supplies to fix toilet, didn't come back for 10 days, left my toilet loose the whole time. Try using a toilet for 10 days that sways back and forth and is unstable. 7. Called me and told me I had to pay extra money for my pets 9 months later, when we put on our rental application that we had pets, weight, age, breed, and had the original copies to prove it. I suspected the guy that helped us with our lease to get into the apartment wanted the commission and overlooked our pets to get us in the apartment so he could get that commission. 8. Their addendums get you where it counts. After I moved in I noticed on our bill they charge over $100 a month for the heating and transfering of hot water to my apartment. 9. Water was shut off for hours 3 times in 9 months with no warning. 10. Power shut off once for more than 5 hours with no warning and there were no storms. 11. Dog caught a mouse in our apartment. Called, sounded concerned, but no fix. 12. Cat catches cockroaches frequently. Called, sounded concerned, but no fix. 13. Enamel coming off in bath tub in several places. 14. All four windows in our apartment are not the right sizes for the opening, so the window latches/ locks don't work. 15. Cold air coming through windows that don't fit/ close. 16. People stealing food deliveries and Amazon boxes. Called, sounded concerned, but no fix. 17. People stealing laundry from the laundry room. 18. Carpet in the stair well has stains all over it. 19. Neighbor dog barks all day every day in the building. I mean every day. Called, sounded concerned, but no fix. 20. Heat during the winter was not enough, had to buy floor heater to keep indoor temp at 60 degrees Fahrenheit, even on the 3rd floor. 21. Summertime wasps came through the window because they don't fit/ close. 22. Went to get someone to sub-lease the apartment and they said they wouldn't do it because they said I owed money for utility fees when I call them every month to prove I have utilities through another company. 23. Employees don't know how to write complete sentences or spell. 24. Employees get mad at you for their own incompetence. 25. Threatened me with eviction 2 times for not paying utility fees when I have utilities through another company which I prove every month and they remove them every month. But at the beginning of every month they act like this is the first time I have called them. 26. Probably a few others I can't remember right now, but I'm getting tired. 27. I have never had a problem with any previous rental company before this and I have rented through 3 different companies. 28. These complaints are for living in this apartment for only 9 months. 29. Eli Ungar founded Antheus Capital, which owns MAC Properties and he says they're here to stay, but us as consumers don't have to help him buy another vacation house, or another sports car, or yacht WITH YOUR MONEY!!! Or that new 27-story high rise that's going up on 1600 E. 53rd St. Capitalism is greed. Corrupt Chicago scum. 30. A+ SLUMLORDS!!! I should have taken the other reviews seriously, but I took a chance. Take the chance if you want, but I warned you! BE SMART, LIKE I WASN'T! 31. A home is supposed to be somewhere you can cherish and feel comfortable and unwind to the daily stressors of life not to come home every day and feel even more stress caused by legal con-artists perpetuated by American capitalist greed. 32. Their employees have no conscience, no sympathy, no morality, and are authoritarians that hold the power of eviction over you. 33. I sub-leased the apartment starting on June 1. On June 2 there was a fire in the unit and the apartment became unlivable. MAC Properties called me in August to try to collect past rent! I told them there was a fire and the apartment was not livable. They told me I was still responsible for payment! I told them I was not responsible for the apartment any longer and to never contact me again. read more

I have to update my review here. The people at front desk are very nice and helpful (Chandra, Danielle). The company per se, it's not. For starters their rental prices are ridiculous and unjustified, given all that's lacking with their buildings. Del Prado and East Park Towers are the ones I can speak of. Neither of them have thermostat control, there's always an issue with their laundry machines. EPT always had a water issue or leak (not my unit) but the unit underneath mine, so the staff had no idea where the leak came from, they harassed and annoyed me, like if it was my fault there was a leak in that unit below. No A/C in the units, so summers are a pain. No A/C in the hallways either. So during summer besides the heat, the stench of carpet and warmth will filter into your unit. Del Prado seems nice at first, but the issues here are various. For starters there's no way to control the temperature in your unit since there's no thermostat. To this day, they have in wall A/C units held by metal, so during winter it is a hassle because air drafts just go directly into your unit, and no amount of covering will help. Plus, it's unsightly to have your unit covered in your living room. Since all the air drafts come right through, the heater is basically useless... and it gets super cold. The bedroom has no A/C so it will get hot during summers. The walls and roof are paper thin and it's not an exaggeration. You can hear everything your neighbor is doing. Even snoring. The laundry room here is a joke. To this day, they still have coin machines. Out of the 10 washing and drying machines, at least 3 are always out of service and will eat up your money. They don't even have the courtesy of indicating so or have them fixed promptly... and getting your money back if something happens... is impossible. The rental raises are unjustified/ludicrous given all that's lacking. When your lease is about to finish, they're harassing you to know whether you'll renew or not, at least 4 months before the lease is up. I had one of their agents (Ryan Watson) harass me with their emails constantly. At one point I told him that per their own policy, they want notification 60 days prior, why was he insisting. He said "we would like to know 90 days in advance". Like if I cared?! What kind of response is that? I would love for the building to fix all that's lacking... but here we are. The norm is 30 days, but Macproperties wants 60 days. At least EPT had laundry card machines and sound proofing. Sky high prices without the justifications. read more

I am completely baffled. We moved in about 4 months ago and our walls are paper thin and the people who own the house next to our apartment building (right next to our unit) have a huge dog that barks a lot. At first it wasn't a big deal, but once the temperatures starting dipping, the dog started howling at all hours of the day, sometimes for anywhere between 5 and 20 minutes straight. My boyfriend and I literally cannot sleep. While this is certainly not MAC's fault, I have a feeling they knew about the dog and did not tell us. Our building manager is quite nice, but she does absolutely nothing. I can call her every day of the week and she will never get back to me. I understand that she was recently in surgery, which I feel bad about, but if she can't do the work, I do not understand why MAC does not put another manager in charge of her work. We just wanted some help to see if there was anything we could do about the noise and it's been months now with almost no help from MAC and almost no returned phone calls. Another review raves about Ken from leasing, and I have to say, he is great. He is the only thing about MAC I like. We are finally in the process of him helping us out to move to a different unit in the same building, but it's $100 more a month and not even as updated as the one we have now. The only reason we are doing it is to finally complete the basic human function that is sleep. It is criminal the price they are charging, but since we would have to pay even more to break our lease, it is the only thing we can do without completely breaking the bank. Additionally, the building we are in is very worn down. We have had many problems with electricity going out, water being cold, radiators being broken, and even our floor warping so it is unusable. It can often take forever for maintenance to come fix the problem. Sometimes, the maintenance people can be forgetful, too. When a guy came to take out the air conditioners from our windows, he left the air conditioner running, which not only cost us in our electricity bill, but made it freezing in our apartment when it was already in the low 30s outside that day. I would 100% not recommend MAC to anyone. If you MUST live in a MAC property, at least live in a newly renovated building and have Ken help you out with it. read more

If I could give half a star I would do so. For this to be my first apartment ever and only been living here for 5 months, Mac Apartments is just horrible. I live with my boyfriend and we have been through hell. Lets start of with the washer and dryer which we pay $1.25 to wash and $1.00 to dry. 1.) During our routine wash, all of the 12 dryers but 1 were broken without a sign. Unbeknownst we put our clothes in six of the dryers to dry and left. An hour later our clothes were still soaked. We had to guess and check to see which dryer(s) were working and only found that 1 out of 12 was functional. Needless to say we payed double the amount to dry our clothes. I WILL BE ASKING THEM TO REIMBURSE ME FOR THE MONEY LOSS. 2.) They shut off water without letting the tenants know. I had an issue with the toilet, were it was continuously flowing without stopping. After contacting MAC and informing them, they told me they would send maintenance. It took an hour before I realized that no one was coming. My boyfriend called the second time and we finally got some one to come and fix it. 3.) Our gate that is placed for safety is always broken. Some days I do not even use my key I just push the gate open. 4.) So they have a telephone directory in front of the building for the gate. If someone were to visit they would simply scroll down your name and call but you have to go downstairs to unlock they gate for them because the buzzer we have in the apartment is for the front door of the apartment. You would still need to go downstairs through the front door with the buzzer, to open the gate for your guest so it is pointless; major design flaw. 5.) Heat is always off even during Chiberia, boyfriend had to call for them to turn it on over the weekend. I understand that they turn on the heat when people are at work during the weekdays, but on the weekends it should be on. 6.) Customer service sucks. Our apartment manager is rude. You have to stay on her for her to do anything. 7.) Employees are incompetent they don't even know how to put someone on hold. They also give different info about the same policy. 8.) For the price point it is not worth it. I do not have counter space in the kitchen. 9.) I know I should not complain about the internet, because it is free, but it is terrible. read more

PLEASE READ YOUR LEASE BEFORE SIGNING! I rented an apartment that was a slum and paid as much as a luxury apartment without the amenities. Renting with Mac Properties was a horrible experience that has led me to leave Hyde Park entirely. We were working with Carlos to find an apartment and he was incredibly condescending the entire time. He made snide comments about my boyfriend and made me uncomfortable. When we viewed apartments, we noticed that there were dog feces on the ground outside one building. The apartment we chose was the best out of everything we viewed and our leasing agent didn't even want to show it to us until we essentially begged. Supposedly nothing else was available. However, the hallways leading to the apartment were filthy, the apartment itself had a foul stench, the apartment wasn't clean, and even the windows were covered in thick dust. If we had any other option, we would not have signed a lease. We were harassed by Mac employees with several calls, but when we countered that we have tried to reach staff about issues with the apartment, no one called back to help us. Work order were rarely completed. Our emails were ignored by several employees. The charged us non-compliance fees for insurance after we submitted our policy, and maintenance staff downplayed our concerns when they bothered to show up. The building is infested with roaches. There are several dead in the basement laundry room and I've seen them crawl in from the bathroom drain. There are rat traps everywhere. No one even bothered to clean the hallways the entire time we rented and the floors were caked in dirt. They overcharged us for rent after learning that our situation was desperate and increased the rent by $400 (after initially charging us $500 more than the list price) after only a few months. Being asked to pay $900 more than my neighbors was completely unreasonable. I wouldn't recommend this company to my worst enemy. If Mac Properties is your only option, rent one of their "luxury" apartments. You'll be paying the same price, but at least they may care to keep your building clean. read more

I have witnessed greatness! When I was searching for an employer, I wanted to be at a place where my voice and skills would be valued and where employees did not feel devalued. I wanted to work at a place where I could partner with the company and express my opinions without fear of being penalized or fired. I was looking to work at a place where I could retire. I found that place at Mac Properties. I have worked for Mac Properties for almost five years. I am positive that Mac Properties will thrive and grow because of their leadership and willingness to listen to and hear their employees while making changes with the best interest of their constituents, and not just the company. The CEO of Mac Properties is Amazing! Eli Unger has attended company picnics, parties, and the grand opening of all new properties. Eli makes everyone in the room feel special, it is remarkable to watch how Eli makes a conscious effort to connect with each of us in his own way. Eli does not make corporate speeches that will bore you. Eli speaks from the heart with compassion. Eli has shown how an employer should treat their employees. Before and especially during the pandemic, COVID-19, the Black Lives Matter movement around the world, and Juneteeth celebrations throughout the country, Eli expressed concern about our health and family, assuring us, we would stay employed providing he had anything to do with it. Eli exhibited the true characteristics of an ally to all of Mac Properties employees. Eli is the epitome of an excellent leader which in turn makes us all good leaders, here at Mac Properties. When you have a CEO of a company that makes you feel as you are an asset as well as valuing your opinion, it makes me want to strive to be the best at what I do. Eli Unger, I want to say, "Thank you", for your leadership while helping to provide quality housing for everyone in the Mac Property community as well as stellar employment opportunities. read more

I have lived here on MAC property for 12 years. I stick it out because I love the neighborhood and I PAY MY RENT! I've tried to contact them for two months now because they invaded my bathroom to fix a leak in the apartment below me, but have failed to complete the job of recaulking (since they had to pry sink apart from the wall) Did I say it's been two months? For a caulking job. They don't respond - when they do it's mostly a bot who doesn't even make sense. AN example: my bathroom smells of mildew. When I explained this, the texted reponse was, "please send us a picture to send to maintenance team." Of a smell? I've written to 311 Chicago and MTO and am about to seek attorney assistance. I've written emails to the reps who were all over me to sign my new lease but now can't be bothered to ensure my peace of mind by addressing these issues. Every day I am sending multiple emails. I sent them a 14 day notice a month ago that rent would be reduced and today I paid rent minus $300. They have not completed the job. They are defensive over email (thank you Danyelle) and over the phone (thank you Da'ja) Danyelle just keeps forwarding my emails to resident services, because this is outside of her territory - well every person she refers me to drops the ball. EVERY SINGLE ONE. I pay my rent on time for 12 years. I called the water department when I discovered a sink hole in front of the building because MAC could not be bothered. I call when the lights go out and when I see rodents so that they can address these issues. I'm a good tenant and have practically become building management. This year has been the absolute worst. MAC simply doesn't care. They post phone numbers that no one will answer - they all go to the fake Riley. The caulk job that they did get to looks like someone just slopped it on with their fingers. I'm tired and I'm extremely frustrated. I shouldn't be up every night writing emails just to document MAC's inaction. read more

I will be a new resident at one of the MAC properties starting October 1st 2016 /Reading these reviews are quite disturbing to say the least. I am leaving an apartment that is infested with mice, hearing gunshots outside at night, and dealing with a non-existent management company when service is needed. Nevertheless, our rent is 50% less that what I will be paying living at a Mac apartment. I also have a daughter with asthma. So, proper heat and no moldy, leaky roofs including no roaches (the filthy things carry triggers for disease) are basic aspects of clean any human being is deserving of. Also, I am leaving a domestic violence situation, looking forward to providing my daughter and I a healthy new start. I am looking forward to living somewhere where we can call home, safe, and sound. I can't say it enough - if any of these comments I've read here become a reality for us, I thank you in advance. Right now, we've already signed the lease and really have no other options. It's incredibly disconcerting to discover that a company with such a substantial monopoly in Hyde Park vintage real-estate is thriving off the backs of hard-working families, individuals, and creating indelible marks of distress in people who are willing to invest their hard-earned money in the revival of dying neighborhoods (such as Bronzeville and South Kenwood). If I experience any of these deplorable conditions, it will certainly add to the drama I am trying to escape. This is definitely the dark-side of the pretty picture that is painted right before moving in. My experience with our leasing agent, Nicole G. was amazing. She was genuine and super efficient. She knew that I was concerned about cleanliness, living in a historic neighborhood, investing into community and safety.For now, I will give this experience the best rating because it was deserving of it. I.m just praying our lives will continue to ride this same wave of excellence. read more

***Moving during these times are hard as you know*** Having my first kid in April of 2020 during the pandemic and finding out that he had to have heart surgery was a lot for this first-time dad...But I made it through the ups and downs. The next step was to relocate closer to family. We looked high and low and saw some good price opportunities but not the "home" feel that we needed......Until we checked out Solstice on the Park. Fatigued and a bit drained, we walked up from the parking garage through the front doors....Impressive I thought, as it was nice a quiet, the layout of the lobby was nice and of quality and more so the surprise of a lady greeting me with the utmost respect. She informed us that she would be doing the tour from top to bottom. She asked about us as a family and what our needs were prior to doing the tour. Based on our discussion she tailored the tour to ensure that our needs were met along with many splashes of wants along the way. After falling in love with the property itself, we later went to what I thought would be our "future home".....However she said, let me show you something else. Based on your conversation coming into the door about the importance of fresh air, let me show you another option with just that. We went to another unit with a balcony and let me tell you how my heart FELL IN LOVE WITH NOT ONLY THE UNIT BUT THE OUTDOOR BALCONY. "She knew", I thought to myself as I embraced the moment and said "We will take it". The unit wasn't even on the market yet and she made it all work within minutes after we said "I DO" to the home. What is her name you ask? Juaria Shelton (Warrior). Here is what we loved about her as the building manager. * Kind * Attentive * Professional * Knew everyone's name who came her way (tenant) * Caring I can already tell that this will be an amazing experience at "Home". We ended up updating our unit and extending our contract to 24 months. read more

I've never had a desire to create a Yelp account until now, but the past 18 months have been quite the adventure and I'd love to share my experience: -I no longer have a fear of cockroaches! I used to be the kind of person who would freak out about large bugs crawling around next to my face but thanks to MAC and their super late response time in dealing with infestations (which only holds them off for a week or two), I can enjoy these critters all summer long! At least they're more pleasant than the people on the phone -after my cockroach friends die and leave me in the winter months, my rat friends come out of hiding usually around January and dart across my bedroom and kitchen. Sometimes I almost step on them, and they like to hide under my clothes, so cute! Sometimes I like to pretend they're hamsters who just really need a bath. I called Mac a half dozen times but they either don't respond or send a crew who fails to patch up holes in the apartment...but thankfully this has allowed me to make some great rodent friends who are prettier than most of the girls walking down the quad at UChicago -I've always been super lazy about doing my own laundry but thanks to MAC, I never have to feel bad about my laziness since the laundry machines are perpetually broken. Gee thanks MAC! -I'm also a huge adrenaline junkie, and nothing gets me more pumped than coming home every day hoping my apartment isn't burglarized! We've had so many break ins into our lobby area that we no longer report them since MAC does absolutely nothing about it. The only downside is all the money I saved from not doing laundry and when the heat randomly shuts off. But lucky for me, I live in one of the most expensive units in Hyde park for its size! You UChicago kids are pretty much already masochists for deciding to go here, so thankfully it doesn't have to end after class--move into a MAC property ASAP! read more

I moved in this apartment two years ago. Nice location, very sunny and new. The apartment has a lot of drawbacks but what doesn't? I would have liked to stay there, but these are the reasons why I will move out in the summer: 1 - SAFETY: in two years they broke in the laundry room and stole my roommate's bike and once they broke in my own apartment and they stole literally anything. In both cases, the events occurred in periods in which the door to access the laundry room and the door for the entrance in the building were BROKEN. In the second case, I repeatedly asked to fix the door for security issues for more than a month and they did it only ONE WEEK AFTER THE BURGLARY, arguing that it takes this long to fix a door - a lie because when the entrance door stopped working again, a few months after, they fixed it in no time. They refused to take responsibility for that. 2 - RENT INCREASES: for this year I have been asked a $100 increase on the rent I pay on a 2B apt that was 1200 when I moved in 2 years ago, then $1270 and next year they would expect me to pay $1370. It was useless to point out that an 8% increae in a neighborhood where rents have been actually DECREASING is ridiculous. Data here -- http://www.zillow.com/chicago-il-60615/home-values/ ---------------- They will only tell you some mystical story on a software magically producing numbers and those numbers are God's word. But such rent increases make the house impossible to afford after a few years. They know that for you it is a pain to move out and they exploit that, trying to squeeze you as much as possible. So, IF YOU WANT TO AVOID MOVING OVER AND OVER AGAIN, do not rent with MAC. And this is the reason why I am moving out in the first place. read more

In my eyes, Shoreland (one of Mac property in Chicago) has always been an apartment that quickly handles any room repairs, so I never imagined I'd have my most unpleasant move-out experience here. Shoreland mistakenly calculated my rent and demanded I pay for the entire month of July (my move-out date was July 19). After I pointed this out, they promised to refund the amount for the days I didn't actually stay back to my account via the original payment method. To this day, I haven't received any refund. And the resident services manager who promised to refund this amount has been making all sorts of additional demands, saying I have to meet these conditions before I can get the money. To be honest, I really don't understand why Shoreland insists on checking whether my room is clean enough before they'll refund the money they overcharged me. Why should I have to pay for your mistake? I have to say, it was quite a struggle to get in touch with the resident service manager. He nearly never responds to emails, and unless you're in the lobby and ask him to come out after asking many people at the reception and from the leasing office, congratulations--you'll never get your issue resolved. After he failed to reply to my emails, I tried calling him four times. On the third attempt, he finally picked up, said he would look into the email I sent and asked me to hold on--but then never returned to the line. When I hung up and called back, sure enough, no one answered. I am extremely surprised that Shoreland, which I considered to be such a perfect place, would have a staff member like this. I must say that I will never consider living there again, and I will warn everyone I know not to move into this apartment. read more

I am a U of C student completely horrified by how some of my colleagues have been treated by Mac Property Management. Many of us have followed the reviews on yelp, and most of the reviews that tell students the truth about Mac have been removed or filtered. Many students who live at Mac Properties have been told lies about the free internet, utility fees, and 24 hour maintenance. Many students at U of C were told that their apartments would be ready upon moving in. Only to find major difficulties. How could these slumlords be allowed to stay in Hyde Park? Who is this Greg G. guy who obviously has employees write fake reviews? There are scores of U of C students who have been abused by this slumlord; financially and spiritually. They have no shame! Where are you Mayor? Where are you past and presents alderman? Do any of you know what is happening with Mac? We are having a student forum in the near future specifically for Mac and we will post it on all possible social media. One of the biggest shames, for lack of a better word, is how many of our international students are treated. Some of them can barely speak English, and are living in buildings that have rats, bedbugs, lice, roaches, broken floors and ceilings etc. Whoever allowed this corporation to move into Hyde Park should not serve another term and we will never vote for anyone who had a part in bringing this horrible corporation to Chicago. No need to take my word for it, ask U of C students like myself who have seen and lived in these nightmarish, fake, inadequate, slumlord apartments. And ask some of the parents who have paid for this nightmare. read more