MAC are slum-lords! nothing gets fixed, everything is always broken because they will not hire more maintenance, rude customer service... rude on the phone and rude in person. Arent you suppose to listen to your tenants but they want to yell. Level of professional is laughable. Rodent and insect problems that do NOT get solved. you literally have to CURSE people out to get anything fixed. Oh be expected to pay an additional $100-$200 of increased rent if you decide to stay long than a year. read more

DO NOT RENT WITH MAC PROPERTIES. Seriously, do everything in your power not to. They give you nothing but attitude when you call for assistance, maintenance orders are rarely completed in a timely fashion, they are always trying to sneak in hidden fees, they don't care about residents, and they cut corners wherever possible. They monopolized the Hyde Park real estate market so that they could charge whatever they want, and the price is absolutely not worth the apartments they provide or the hassle that comes with them. read more

Very nice and quite community. The maintenance is great. They usually respond in the same day or the next day. I had a problem with the dish washer, and they came the next day and replaced it with a new one. read more

I have lived in Mac apartments for almost three years now. The building is amazing. It's well maintained and clean. We are also happy to have a washer and dryer in unit. The only thing that is irritating and difficult is how difficult it is to get ahold of management. They are not at the central location and they don't give out direct lines so being able to speak with them is difficult. That doesn't happen that often but when it does it's frustrating. read more

I'm still here and I STILL love it! Especially with all the new business coming into Hyde Park I feel like I'm living in the hot spot!!!!

Packages have been getting stolen from our building's entrance hall for months. MAC refuses to do anything and our property manager is completely unresponsive. Don't live with MAC, you'll regret it. read more

I absolutely will not be returning with Mac Properties. It's a shame. My biggest mistake was not listening to the previous comments about how poor their customer service was. I was moved in into an apartment that was not ready at all, no water, no hot water, uncleaned fridge. I had to put in two work orders being in my place less than 7 days. AND even after the work orders, i was told that the problem was fixed and it wasn't. I contacted many people and nothing was done about it. Instead, my supposedly concession was the promotion that I was told that i would be getting from the very beginning. Absolutely terrible and poor service. I do not recommend this to anyone especially if its your first time in chicago like myself. You will find something better out there. I will not recommend this to anyone nor will i be staying with them after my lease is over. Absolutely disgusted with their service. Stay away. read more

lived in 5407 South Woodlawn building. Loved my apartment but mac sucks. Well for starters when I first moved in someone tried to climb through my bedroom window. I complained to management regarding the issue because I wanted my window secured. It took them 2 weeks to come out and check the window. Mice were terrible, that problem never got resolved. Then had an issue with my family and needed to move to a larger place (it was an emergency situation) and had to go through their management office to get an approval. THEY TOLD ME THEY WOULD CHARGE ME ANOTHER MOVE IN FEE AND ANOTHER FIRST MONTHS RENT TO TRANSFER TO ANOTHER PROPERTY THAT THEY MANAGE. WHICH TO ME WAS BULL####! Hyde Park is a beautiful area to move in, but go with another management company! read more

I thought renting from a management company based in hyde park was a dream come true. MAC property management is horrible. They never complete workorders. I lived on 55th and Cottage grove for one year and could not wait until my lease expired. The staff is rude, disrespectful, and unprofessional. Some of the tenants rude and start confusion @ the main office. If u r in desperate need of a place to live, DO NOT CALL MAC PROPERTY MANAGEMENT!!!!! read more

Thus far I agree with what other users have said. The leasing experience was pleasant however the property management aspect I found to be unprofessional, non responsive and incompetent. The apartment I leased was not ready when promised and I've continually had to police the items that needed to be addressed (some of which still have not been completed nearly a month later). I have never had such a poor experience in renting. If you expect a leasing company to do their job on their own merit and maintain a property as it should be maintained I WOULD NOT recommend leasing from this company under any circumstances. read more

WHAT A NIGHTMARE. My troubles with Mac began the day I moved in. First, my apartment does not have a shower, which was not advertised, nor mentioned at any point in my discussions with Mac employees. I was living in San Francisco at the time and so couldn't tour the apartment, and because I live in the United States in the 21st century, I foolishly assumed that every apartment I looked at would include a shower unless otherwise explicitly indicated. Oops. My bathtub doesn't have a drain stopper, either. Bathing has been an adventure this year. Then I didn't have a mailbox, and couldn't figure out where my mailbox would have been, as the building's mailboxes were in absolutely no order. I called and visited the office every day for two weeks, and was promised every time that "maintenance would be told" and that soon I would have a mailbox. Finally someone came and reorganized everybody's mailboxes, thus eliminating the anarchy. Unfortunately, my mailbox was so shoddy that it was nearly impossible to unlock (I've broken two keys trying to open it), and knowing the lack of response I was likely to get if I requested help, I fixed it myself. Both my bathroom door and closet door don't close properly because the doorknobs are broken--I was trapped in my bathroom for about fifteen minutes once because of this, and thank god someone else was in my apartment to help break me out. The toilet paper holder and towel holder regularly fall off the wall, and because they can barely hold anything without clattering to the floor they're basically for decoration at this point. A spot on one of the walls in my bathroom is disintegrating--the wall is falling in on itself like wet cardboard. When I moved in I discovered that the mechanics of the toilet's flushing system are held together by a twist tie. The handle of the toilet falls off roughly 1 out of every 2 flushes. In the first six months that I lived in this building, the laundry room (which has exactly one washing machine and one dryer for more than thirty apartments) was padlocked three times, meaning that for a total of three or four months our laundry machines were inaccessible. BUT THE BEST PART! The outlet in my kitchen remains broken--several months ago it broke because the tenant directly above me let his sink overflow. The water ran down through his floor and onto my kitchen wall and cupboards, leaving puddles of filthy water all over my dishes and brown stains all down my wall. The water ran into my outlet, shutting off my refrigerator and breaking the outlet. A maintenance person came by to investigate the situation and promised he would be back to fix the outlet. I have since called and visited the office in person to have this fixed, to no avail. For months, my refrigerator has been plugged into my bedroom via an enormous extension cord. My kitchen still smells vaguely of dirty water, and the water stains remain on my wall despite scrubbing with some hardcore cleaner. I have neither the time nor the inclination to pester Mac every single day until this problem is fixed and so I'm just living with it until my lease runs out and I can leave this apartment, and Mac Properties, forever and never look back. read more

I have nothing nice to say about MAC Properties as it took a warm and friendly environment to a a hostile, cold robotic shell. I lived in this building for 7 years and only after 3 months of encountering the arrogant people working for MAC did I move. They fired everyone in the office and everything was sent to their robotic main office. I went from being a tenant to being a dollar sign. I should have signed my checks Cash Flow instead of my legal name. This company could care less about tenants as long as the money flows they will do below the minimum as far as living standards go. How unfortunate that I left my home just to feel like a person first and a $ second. Rude, arrogant, unprofessional and cold is how I see this company. read more

i have yet to rent from mac apartments yet. however i hope my experience will be a plesant one. i put a request in on a saturday and they were very prompt on getting back to me early that next day. another thing i can apperciate is that the reality accepts the secton 8 voucher. thats nice to know that the reality will deal with goverment assisted programs, for a family that has two children and two college student adults. i hope that we continue to have good encounters. i pray by the time i have to deal with the reality they worked out all the kinks. good luck mac apartments. may we have nothing but good experinces. T.Hill read more

Dated apartments, high rent, horrible maintenance and customer service! Definitely do not recommend.

My wife and I attempted to contact MAC via email about leasing an apartment, and after several emails never received a response. After viewing other apartments in Hyde Park-managed by other companies-we decided to just walk into the actual MAC office on 53rd to inquire about an apartment. The receptionist was quite courteous, apologizing for their lack of response to our original inquiry over email. She promptly scheduled us a series of apartment viewings (for that same day!) and a new hire named Ryan showed us some apartments. To put it simply, Ryan was a new employee, but he was a perfect example of what customer service should look like. If he did not know something, he would promptly respond that he was unsure; however, he would immediately contact someone in the 'know-how' to acquire the appropriate information. Ryan drove us around for four hours looking at apartments. We were so impressed with his helpfulness that we signed a lease for an apartment that day! Everything (as far as preliminary paperwork was concerned) was taken care of, and we had a little over a month before the move in date. Then the trouble began. Upon signing all of the move-in agreements, we were told that our apartment only had one set of keys, but that MAC would cut a second set of new keys for us ASAP. I was told that they LOST the second set. This was on a Sunday. I told them no worries, we were moving stuff in, but I had to leave town Thursday for a wedding, and I needed that second set for my wife. I was told this was no problem, I would receive keys Mon/Tues, they would contact me. I wait Monday...no phone call; Tuesday, same story. I go to the office on Wed. and my keys aren't ready yet; I give the whole spiel about how I need them--and was promised them--before Thursday. I left my number and was told I would get a call in a few hours. I return to the office (nobody ever called) and my keys just arrived. I return to my apartment, and my front door key didn't work! Perplexed, I ran back to the office. Some lady, who I had not dealt with before, got really nasty when I told her my plight. Her first response: "Why do you need a second set anyway?" Really? Maybe because its on my !$$@%@ lease agreement. Don't try to cover up for YOUR companies incompetence with snide comments. After a somewhat heated exchange, she said that my apartment was close to maintenance, and that a technician could assist me. The technician arrives, and punches the exact same key as before...as in, the one that didn't work. He then tells me that he thinks the 'lock is messed up.' If the lock is messed up, why does my good key turn in the lock like butter? I tell him he could just take my good key, and we could duplicate that, because perhaps MAC has the wrong master key on file. The technician tells me he will send another guy out, and that it could be as late as ten pm, but he would come. I said ok and thank you. I waited...NOBODY EVER CAME. I then had to run my keys over to a friend, who would be cat sitting for me, and I left Chicago at 4:30 am on Thursday with no key. I am gone for two weeks, my wife receives an email from MAC inquiring about the key situation. She responds back describing the situation.. AND RECEIVES NO REPLY. We returned to Chicago, officially in this apartment for three weeks today, and still do not have a second set of keys. I went to the office yesterday, and was told to call the maintenance number. I call and explain this ordeal, and they tell me they can't complete my request until Monday. While seemingly a small ordeal, this situation has larger implications. Firstly, my wife and I always have to time our schedules together just to return home together, wasting hours of time. Secondly, if MAC cannot even copy a simple key in a three week time span, what if I had a more serious issue? Thirdly, customer service. YOU ARE AN APARTMENT MANAGEMENT COMPANY. Your business IS customer service--"the customer is always right," as we say in the business. I have done PR and have been a manager, never accuse the customer of being wrong even if they are an idiot. Fourthly, this was on my lease agreement, a legally binding contract (which by the way, was never electronically sent to my email, as promised). If you don't have to fulfill this portion of the lease, what else can you get away with not doing? I honestly hated to write this review, because MAC clearly has some wonderful employees, such as Ryan, Arifa, and the secretarial staff. We also really like our apartment--the price, location, its contents and the like. Unlike other reviewers, we seem to have stellar apartment unit--they gave us a great deal. However, people really need to know the incompetence of this company, and be cautious in dealing with them. P.S. Said they would come Monday-never showed. Went to the office; they put a work order in for 8 am Tuesday. Tuesday, never showed. Wed. they come change the lock. STILL NO SECOND KEY. read more

I just moved here on the 26th and I have complained 3 times now that the water in my apartment isn't getting hot. I hope this isn't a sign of things to come, considering this is CHICAGO and it's getting colder outside. read more

My experience with MAC has been a good one. Quickly fixing any maintenance issues, friendly staff, and updating buildings/units. Definitely better than my previous management company. read more

Overall, my experience thus far has been pleasant! I have no complaints yet, except for the gym equipment not functioning properly. I noticed that they were being fixed recently so hopefully the issue is resolved soon! read more

Okay , so after my post on Yelp and a report to BBB. Now Mac Properties, has recently lost my rent check and someone tried to break into my apartment . A week after the review and report was checked. Okay, that's strange . And, it's not hard to figure out the irony . Sad. read more

I just moved to Chicago, not only do I love my apartment, but Mac properties have been absolutely amazing with helping me get settled in. I am a law school student and while I was in class Mac let the movers in and made sure ever thing was squared away. A+ customer service; they really do care about their tenants. read more

I just live in Hyde Park for about two weeks now. But the building is too old and it is not comfortable to live in.

Overall I am happy with MAC so far. The leasing experience was pretty stress-free (they waived our application fee!) and the staff is friendly. We had a few maintenance issues when we first moved in that were cleared up right away. The apartment is nice and clean for an older building, and the location is great. My only complaint is that it's a gamble on whether the laundry room will be up and running when I actually have time to wash some clothes. read more

This has been the worst renting experience I've ever had. I lived here for one year (I started grad school last September and just moved out of the apartment) and literally cried from relief immediately after returning the keys the other day. Of course I'm still dealing with Mac at this point (nothing is ever easy with Mac Properties), but no longer with cockroaches, mice and mouse poop, odd smells, stolen mail, leaking ceilings, rusty water from the faucet, 85+ degree temperature and constantly open windows because the heat can't be adjusted and there was no sensor in my apartment (and my gas bill was $170 in May... at least, I think that was my gas bill... another fun exploitation tactic Mac uses is to not provide you with information about your utility costs and instead just slap you with a series of astronomically high "utility charges" without elaborating), the occasional random unexplained fee... they are truly, truly the worst. For the record, the people who work in the office were always really nice, and I feel terrible that they have to work for such an awful company. My neighbors were all very pleasant, but that was the only bright spot in what was otherwise a utter nightmare. Don't rent from Mac. People warned me before I moved in and I didn't listen. I really, really wish I had. I've actually been consulting with a lawyer for a couple of months now who thinks I have a strong case against Mac Properties (document everything, people!!) and may proceed with legal action. read more

My experience with MAC management has been short and unpleasant. They purchased the building I have lived in for the past 7 years (Regents Park) and once they took over ALL the staff, many who had been there for years, were fired without notice. In their place are staff that, frankly, have little idea what they are doing. I have always felt safe in my building, mostly because I knew I could count on the friendly people at the front desk to do their job and control access. Now, it appears anyone can get in. In just a few short days the building is noticeably dirtier. Most of the tenants are angry (a tenants meeting to discuss how to get the previous staff back had to be cut short because so many people showed up). Management claims the firings are not a cost-cutting measure, but what other possible reason could there be? And since some of those let go were union now there are reports the Teamsters are going to be picketing the building (an action I fully support but, seriously, who wants to deal with Teamster picketers?). Regents Park has always had it's share of negatives, but the one thing that was stellar was the staff. Literally overnight MAC got rid of the best thing about the building. These are the actions of a syphilitic brain, not a competent management company. read more

There are so many problems with Mac that I could be typing for days. Hyde Park is a great neighborhood to live in, and I have lived in it basically my entire life. However, Mac has brought a large potion of the neighborhood, and they have added nothing good. During the winter months, we NEVER receive good heat. You can call management and complain, but it will just be met with lies! Everytime the worker comes out to check the heat; it is always 73 without fail. As someone who studied stats, it is impossible that the temp is 73.0 each time they check. The locks on the front doors are cheap. Every year without fail once it gets cold, the lock freezes, and you have trouble getting into your own place. Next, the background check that they do is a complete joke. We have neighborhoods that live downstairs that have parties on a nightly basis. During the summer, people have been known to play loud music until 3am in the morning, ON A WEEKNIGHT when people must be at work the next morning. Again, Mac does nothing about it. I always had a problem with a mail work leaving packages in the hallway of my building. This led to an other tenant stealing my items, so I had my packages delivered to the office on 53rd. Guess what, I had the same problem!!! If you just need a place to live in Hyde Park Mac is OK. But if you want a nice place to make a home, look elsewhere. read more

Who monopolizes a market and then has horrid property management and customer service? I'll give you one guess.. My Lord I am just so disgusted with MAC Property Management. Maybe I'm just frustrated that they are raising the rent, not adding any amenities, slow to respond, take forever to answer to request, or maybe it's because they are charging my girlfriend 1 day of rent the day she is moving out after paying her rent on time for 12 months and has to be out of town the day her lease is up. Of course there is no parking in Hyde Park, which is hardly MAC's fault, but when my girlfriends building had an alert that someone recently walked into another tennants apartment and robbed them, I would think MAC would do whatever they could to retain tenants. Nope, raised the rent, didnt add any security, no assistance, and basically told my girlfriend they didn't value her being a quiet tennant who paid her rent on time and never caused any issues or complained. The heat was broken in her unit in the middle of winter and took maintenance over a week and 2 separate visits to fix?! She couldnt even live there during that time and didnt complain once, just brought it to the leasing office's attention and hoped some accommodation would be warranted. But of course, no offer of compensation for her having to stay at my place so she wouldn't freeze to death or get sick. Great customer service when she's paying over $1200 a month in rent for a 1 bedroom! So since she will be out of town on the dayt her lease is up, we're packing the truck the day before and I'll be sleeping in the truck overnight to keep her belongings safe since we are not paying $80 for an extra day on this horrid property. Please take time to find ANYPLACE other than Mac, you'll save yourself alot of headaches and gray hair. So disappointed and will never recommend MAC considering she lives in one of the "premium" properties. Horrible experience. MAC=WACK read more

MAC is likely the most incompetent, insufferable company that I've ever had the misfortune of dealing with. They are wholly incompetent if not just outright lazy. Upon moving into my apartment I was utterly shocked to find that clearly nobody had stepped foot in the place since the previous tenants had left 2 weeks prior. While, it's not MAC's fault that the previous residents were sloths with absolutely no sense of hygiene (I mean these were some truly disgusting people), as managers of the building it is their job to provide us with a LIVABLE apartment. But no, instead I had to move into an apartment with a thick film of filth on the floor, dirty dishes in the sink, mold, dust and dirt in every crevice on every surface, garbage strewn about not only the apartment but the fire escape (including a spittoon and cigarette butts). The amount of time and money I ended up having to spend getting the apartment in a livable condition was absolutely ridiculous. Getting MAC to admit ANY liability whatsoever was like pulling teeth. My building manager was so horribly incompetent that I had to go to his boss for any sort of help. And the problems don't stop there. We were regularly without heat in the winter in CHICAGO! Our front door didn't lock for the first month of living there (which resulted in multiple thefts). AND since they had gutted an old building and clearly used the cheapest materials to rebuild, the walls are paper thin so you can hear EVERYTHING in the other apartments. I've never seen the people who live above me but I know that there are two girls and two guys based on their voices. The guy in the room above mine has a chair on wheels. He wakes up every morning at 6:30. I do too now. We can hear when the people one apartment up and one apartment over are watching football. I know when the people above or below us turn on the water or turn off the lights (the sound of the switch flipping is audible). I won't list all my grievances, but in summation, MAC is a HORRIBLE company. DO NOT RENT FROM THEM! It will be the worst decision you ever make. read more

I have lived in a mac apartment for 2 years now. Had there been another leasing company in the Hyde Park area I would take my business there right now. However, given the circumstances, and that I am in college, it is not feasible. Numerous individuals i personally know complain about the apartment facilities, personnel, and overall customer service. While i have no issue with the facilities provided by mac, i can not say the same about the customer service or certain individuals working with this agency. I dealt with an individual named Perry Fox and can safely say that anyone who would hire him to work in a company requiring contact with customers is an absolute idiot. His self inflated ego feeds his incompetence and the level of respect he has towards a resident is actually mind blowing in the worst way possible. While there may be individuals working for mac who have even a spec of intellect and class, this individual has neither. So maybe my experience is a result of his classless demeanor, but that is about all i have to say about mac. read more

DO NOT RENT FROM MAC PROPERTY MANAGEMENT. SIMPLE DO NOT RENT FROM MAC PROPERTY MANAGEMENT. The customer service is absolutely a tragedy. Their CEO needs to completely re-think the game plan when dealing with their customers. They get a F in my book and likely will be losing a ton of business to a simple simple problem, customer service. The attitudes are so off base across the company its crazy to wonder how they are able to do what they do to their customers. As far as the apartment went, mine was ok, nothing great but nothing terrible either... also, they pulled the property manager which was a big reason why I moved into the building, several months into my lease this person was taken out and now I had a huge hassle when getting packages, mail, and paying my rent. Honestly, it was a complete disaster. I would strongly urge you not to rent from Mac Property Management. Unprofessional doesn't even begin to explain how my experience. The reality is this company is SQUEEZING its services to improve their profit margins or yields on their properties, little do they know that extra yield they think they will be gaining from cost cutting and having horrible training for customer service etc. will completely be overwhelmed by the DROP in spaces being RENTED! Do not rent from these guys. Also, their communication internally is horrible. If Mac is a REIT, sell your shares, go short, request drastic changes. If I was the only person having serious problems it would be an anomaly, however, I am not, there are plenty of people fed up with this company which clearly is demonstrating what I am saying here. Do not rent from them, you will be very frustrated if you do so. It's literally not worth the trouble, rent somewhere else with a company that has a legitimate reputation for customer service and good quality etc. Mac definitely has a lot of work to do, (understatement). I rarely even use YELP, fortunately I can warn future renters not to user their services, and its literally not only me, read through all these 1 start ratings etc. this is a very poorly run company. read more

STAY AWAY! I'd rate them lower if I could. Everything said before about them taking tenants for all they are worth is true. Instead of residents signing up with utility accounts individually, they have a third party provide you with one single bill that covers the utilities you're responsible for. These bills are mysterious; there is not breakdown of costs available (and I have tried calling many times to find one!) Each month, my rent payment jumps up by at least $10 as the mysterious utility fee grows. Add onto that the terrible maintenance: washing machines rarely work, that is when the machines aren't all flipped over by quarter thieves; water gushing through my ceiling three times, even though they swear they did everything they could to fix it the first time, and maintenance workers showing up and barging in at 11 pm for a problem I'd called about at 3 pm. Really, I can't think of any reason to go with this management company. read more

Extremely fair rent for the area, in fact, the fairest rent being charged on our very extensive apartment search. Most places are raising rents in the area due to the new business on 53rd street, however, the area is not built for that market as it is mostly transient students who don't have that kind of budget and long time hyde parkers who know better that the area won't be able to hold that inflated value. We snatched up a beautiful vintage apartment with built-in bookshelves. Lovely sunroom. Easy access to public transit into the city. We pay less because of the "vintageness" and love it for both of those reasons. Maintenance is sometimes a little slow to respond, however, they manage likely thousands of apartments in the area so it is understandable. Each interaction with maintenance has been very positive. We appreciate the employment MAC gives to the area and it's fair market evaluation of rental properties giving many a fair option on a limited budget. read more

I live on 4738 South Woodlawn and have lived in my small studio apartment for well over 2 years. I understood that the rent would increase exponentially because it is located in the popular Hyde Park area and it has been relatively safe. But, their addition of shared utility charges has been confusing, at best and has not been adequately explained by management at all. I started getting charged this past year and those initial bills tended to range from $30-$35 per month (even in the winter month. Over the last two months these charges have increased to $70-$80 with no change in the already inadequate heating services (I have my own air conditioner and I have a space heater to supplement their insufficient radiator heat). These increases have resulted in me paying well of $850 for a small studio apartment, while also paying for my own electrical and cable/internet service. There have been no significant upgrades to customer service, maintenance or landscaping. No new paint, no enhancements to external lighting, no new fixtures (it's an old building) and no designated cable outlet (my outdoor cable connection is completely exposed to the elements and has been prone to external tampering). "Resident Success" has been patronizing regarding their treatment of their residents, as there have been regular outages of water, laundry and gas services that were met with nothing but empty platitudes and slow resolution. Any responsibility or blame was placed solely on outside contractors not by management themselves. No reimbursements or utility discounts have been offered in the wake of these inconveniences (I was given limited use movie passes, instead of the money I lost in a malfunctioning washer, a while back). The rodent issue was also met without compassion or expediency. I would caution anyone who is looking to reside in a Mac owned property to read every form they are asked to sign and get a complete explanation of all charges and fees that apply outside of your regular rent payment. "Market Rate" is an ambiguous term used to justify yearly rental increases (even for their smallest square footage) for anyone who stays longer than the standard 12 month term. It's sad when you choose to avoid contacting management, in most cases, because of the unnecessary headache and hassle. The best that can be said is that they do provide the roof over my head that I pay for, I only wish that they were actually as attentive to their residents needs as they like to portray (even their responses to negative reviews are slyly ambiguous and empty). read more

I've lived at 54th and Woodlawn in a Mac Apartment with two other students for almost a year now, and overall it's been a positive experience. The process of finding the apartment was relatively painless (Annette, our realtor, was lovely) and living in the apartment has been no trouble (Rob, the building manager, always gets back to us right away). It's an old building so there are a lot of inherent problems, but Mac usually has someone come out to fix what is wrong right away. When we were having a mouse problem the guys who come to patch the holes were here often and did a great job (they were also super nice). Other maintenance work was fast and efficient - fixing the lock on our back door, repairing the toilet, installing our air conditioner, and even changing the light-bulbs in our kitchen. The location is ideal and we have never had any safety issues. There are often complaints about Mac in the student community, but in my own personal experience Mac has been a competent and concerned landlord. My roommates and I recently renewed our lease for next year. read more

The ratio of leasing agents to Mac's many properties is outrageous. They are so overwhelmed from their too many clients that I am often left feeling like my needs aren't being met. It has been several weeks now since I have heard from my leasing agent. I have even tried to use another agent to help me find a new place. I got nothing. And when they feel they have wasted their time with you, they stop working for you. I know what I like. Not to mention, when I find a layout on their website that I like, and find that its rented, I am told that the site isn't always up to date. I also miss out on properties because of the time it takes for you to get your agent on the phone or by email to save that property. Thanks MAC, because if I can't depend on your leasing agents and have to become my own, I would at least like the site to be updated since I'm doing all the work and I'm not wasting my time looking. Please sell some of your properties to other companies so those leasing agents will actually make time for their clients. read more

I've lived in a MAC apartment for one year and when looking for a new apartment looked to MAC again because they manage most of the properties in the community that I live in... I would give MAC 3 stars over all. But wanted to give 5 stars to my leasing consultant KENNETH CAIN! He has been great to work with for my second apartment with MAC and is great at his job. Also... when he first showed my apartment, it was still being worked on. He made the time to show me the apartment again after the repairs were made to make sure I was confident in what I was getting. On the day we scheduled to do the second showing we were in a car accident, side swiped by a passing car. No fault of his. Kenneth showed me my unit again anyway while we waited for the the police to arrive to make a report. Who does that!?!? That's why I give his service a 5. I have issues with MAC prices, maintenance requests take forever, the laundry machines rarely work, the building I lived in prior was constantly under loud and intrusive maintenance. But I have absolutely no complaints about Kenneth Cain...he's pretty much the reason why I am still living in a MAC managed apartment. read more

I have had the worst experience ever with Mac in the past week. I was informed a lady name DANYELLE HAMILTON was handling my account. She is very UNPROFESSIONAL. I never heard anything from her until August, 3 days before my lease was going to expire. I called more than 3 times before this to check the status of my lease I even emailed her and never got a response. I was informed I had to move because I was overqualified and had to move at the end of the month. MAC did nothing but inconvenience me and the only thing she could tell me after being a good paying customer who have never been late on a payment is I have to pay $1500 for rent. This was a lie because they had a unit available for $1195. She didn't express any empathy or apologize how rude! She also emailed me requesting I sign a letter to vacate which I feel is totally unfair. I emailed her back asking was this required she never responded. I also informed her not to email me and the next day she sent me the letter again basically forcing me to get out! She is very rude and will not give you corporate number. I would never refer anyone to them as long as she is with the company! I'm beyond angry it's the principal I've been a great tenant who didn't deserve this. If she would have at least apologized and explained everything to me in a much better way I would have understood read more

Joined YELP just to write this. Absolutely terrible management of properties. I've now lived in two different buildings and will not rent from them again. My biggest issue has been maintenance frequently turning off my water supply with no prior warning. If you call the office they are rude and do nothing but give you attitude and file a work order for someone to "look into the claim." Meanwhile you have no water for as long as they feel like it. When asked to explain it is always "an emergency," which justifies their doing it without notice. Funny how emergencies only happen when I see them carrying toilets or old bathtubs from apartments in the building that are being remodeled. That aside, the walls are slathered in layers of paint that will begin to peel. Cockroaches have been a problem for me in two different buildings now. Mice at my current apartment intermittently. The free internet is a joke, it rarely works, although to be fair, it's free. For a building with 15 units, many of which are 2+ bedrooms there are only 3 washers. After placing a work order it took ~2 1/2 months for one of the three to be repaired. Have in the past tried to contact the building manager, I seriously don't think he exists. They are always out of office and never respond to telephone messages. This company takes advantage of the population of undergrads and grad students from U of C who want to be close to campus. It's really a shame that MAC owns so much of Hyde Park. I would not live in one of their properties if you can at all avoid it. read more

I have tried to use Mac Properties twice for apartment hunting as was disappointed on both occasions. The first time I made an appointment with them, the leasing agent didn't even both to show up to conduct the tour. I had to wait for another agent to become free. I didn't find anything I wanted so I left it alone. 1 year later, I decided to give them another opportunity. I get an email stating how important it is for me to show up on time because the leasing agents schedules are booked back to back. Although I showed up on time (even a few minutes early), the leasing agent was late. Once the agent arrived, he explained to me that the apartment I was interested in viewing was a basement apartment. This is information that should have been given to me prior to the appointment because they listed the apartment on their website as 3B and not the actual listing of B3 so people will have a clue as to the location of the apartment. After I told him I wasn't interested in basement apartments, he just blew me off without even attempting to show me alternate properties/apartments. I will never reach out to Mac Properties again for their services. I will be reaching out to other rental agencies for my apartment hunt. read more

working with Edward Owens has been great. he took us around many units and was available for questions at any time with prompt response. thanks read more

I would highly recommend not renting from this company. They are very unprofessional and unorganized to say the least. I get different answers from different people almost every time I call. One major issue I have been having lately is with mice. I have been having frequent rodent problems in my unit and have had multiple exterminators come out. Eventually, someone from maintenance come to fill in the holes in my unit; however, there was one section (between my bathroom and sink) that was not filled because it was hard to tell whether or not they had any gaps. The next day, I saw a dead mouse in my bathroom (not sure how it got in) and an exterminator noticed some mice droppings near my bathroom sink. The exterminator reccomeded taking apart the sink to address the issue. When maintenance came in this morning, they did just a routine check for holes and I asked about taking apart the sink and they had no idea that they needed to do that. This is very frustrating. I am concerned about the lack of concern or urgency for addressing rodent problems in tenants units. I understand that it is getting colder which attracts rodents to units but I wish MAC would be more respondent and thorough about addressing this. No person should have to come home to relax and fear having to see a mouse running loose in his or her apartment. Furthermore, I doubt MAC inspected my unit before renting it out to me. I know my unit is an older building but they should check an apartment for gaps and holes and fill them prior to renting it to someone else to avoid rodent issues. Seriously, rodent problems are not healthy. I am not sure as to why I need to keep pushing MAC to address the rodent issue. read more