I've never lived in an apartment before renting out the one I have now with Mac Properties, but I don't feel much on a day-to-day basis to be lacking. The staff I've interacted with (Amari and Tanisha for calls and work orders, Stefan for maintenance) have been very lovely, quite friendly and polite, and they do make me feel quite cared about. I'm usually extremely anxious about making or picking up phone calls, but I do tend to pick up the ones that seem to be follow-ups from Mac about work orders because the staff I've interacted with make me feel much more at ease than usual. I also find maintenance to be very personable. Stefan and the others who have come by have been very attentive and thorough with the work they've done, and they always verbally check in with us if we're home when they come in, to make sure that they've completed work orders exactly as we wanted. Mac's resident portal isn't great, the help articles are atrociously unhelpful, and I don't really understand why they ask for preferences around contact for work orders because they always email and call regardless of what you indicate. The lawn is always somewhat overrrun with weeds, regardless of the season, so that's a little annoying as well. But maintenance is always incredibly prompt, and usually when the weather gets nicer, someone adds some nice plants to the flower pots outside my unit, which I appreciate. So overall.... I don't exactly feel like Mac Properties totally makes looking after residents their very top priority, but I don't have much to complain about either. I wish we had central a/c and more control over heating, but I suppose it's an old building and that's not really within their control. And I really do appreciate the staff. They're probably the biggest upside to living where I do. read more

They are horrible. I applied for an apartment that's advertised as "luxury", yet the unit I was given couldn't even pass a CHA inspection. They issued me a refund because they couldn't fix a refrigerator door and a wall outlet in time to pass inspection--and the work order wasn't even submitted until after the inspection. I also feel that I was treated unfairly because of my skin tone being white and assumptions about my cultural and racial background. My father was a tribal member of the Oklahoma Choctaw Nation, and assumptions were made about my culture that I found deeply inappropriate and offensive. On top of that, I feel like they played games with the paperwork and made the process unnecessarily difficult, seemingly to keep me from moving into one of their units. Instead of helping me find another apartment after their unit failed inspection, the only solution they offered was to issue me a refund. I'm a United States Army veteran. You would think that someone who served this country would receive a little more courtesy, professionalism, and respect when trying to secure housing. This entire experience has been extremely frustrating and disappointing. read more

Do not rent from Mac if you want to be able to get into your own apartment! 1. After we signed our lease for our apartment in East Park Tower, we were told we would have to use our phone to gain entry to our apartment. The Mac app frequently malfunctions. We scan our phone and it blinks red, denying us entry to our own building. My wife has been locked out at least 10 times. I have also been locked out. We have made multiple service requests, and they are simply closed without response. When we finally got through to someone by calling and going in-person, we provided video of the malfunctioning, but Mac says, according to their information, the app works every time. 2. They have an emergency number for issues like this that they never answer. We have called this number multiple times and not once has someone picked this up. We brought this up to a Mac employee who admitted that they don't answer it, but she said she would now since she knew people were calling it. What is the point of an emergency system no one answers? Oh, and they have not started answering since she said that. 3. The intercom system also does not work. After over a month of requesting to be added to the intercom system, we were finally added. But this system also does not work. In theory, we should be able to call ourselves through the directory and let ourselves in. We can only unlock one of the two doors required to gain entry, so when the app fails we have to rely on another resident to let us in. 4. Mac says they are pet-friendly, but there is no way to get a dog walker with this system. The only way to grant access is physically opening the doors. 5. We have spoken to multiple other residents that have this exact same issue. A Mac representative told us themselves that residents hate this system, but we are just going to have to deal with it. 6. Want to make an appointment to fix these issues? Good luck and bring a book! You have to walk to the Shoreland building and make an appointment after you arrive. They make you wait 30 minutes before they see you. You can try calling, but you can only speak to an unhelpful AI (as many others have mentioned). If you do get past the AI, there is a 50/50 chance at best anyone answers the phone. If you want to be able to reliably get into your apartment that you pay good money for, look elsewhere. read more

Liars, cheats, and thieves, every one of them. Avoid properties managed by MAC at all costs. When dealing with the resident services or leasing office, they will feed you any BS they can to get you out of the way. They don't do anything they say they will do. They give the runaround so fast it will make your head spin. You'll get a different answer every time you ask, none of which mean anything. "We'll take care of it" means "we will erase all memory of any conversations the moment you leave." Maintenance is abysmal. An "emergency" response might get a serviceman to you as soon as five days later. They started charging utilities and fees for everything. The implemented a program called Fernwood that requires you to have a smart phone to get through any doors, and if your phone battery is dead, chances are you will be out of luck. The mailroom is supposed to be open M-F 8 to 5. Instead, you'll be lucky to catch someone working in the mailroom to retrieve your package in a 3-hour window randomly determined once a week. No accountability. Half the time there are no security guards in the lobbies or people that you can get help from. Elevators have been squirrelly in our building lately, coming to sudden stops between floors and just sitting there stuck. That's when we found out the "help" button in the elevators were disabled! Cell phones don't work in elevators. One woman was trapped for over 15 minutes, so she rang the fire alarm, and firemen had to help get her out. Then management yelled at her for calling the fire department. Avoid this company and the properties they manage at all costs. read more

As of February 5th, this issue still persists with no genuine effort from the landlord to resolve it. Instead, I am met with avoidance, disregard, and false claims of completed work orders, while they insist there is no mouse infestation or evidence of mice in my unit. The landlord continues to deny that there is a problem. They refuse to credit my account for the cost of materials I purchased on my own to protect my home. Calls and work orders remain unaddressed, and they mark them as complete without any resolution. This situation has been ongoing since May 2025. It has become so severe that mice are now openly visible, as if they pay rent, and they walk around the traps. This is a health hazard, and I can't even stay in my home comfortably. I have posted a new video that substantiates my experience thus far. read more

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I don't even know where to begin with the number of issues my fiancé and I have had with MAC, specifically City Hyde Park Apartments. I would strongly caution anyone considering signing a lease with them to look at other property management companies 1. The leasing agent that showed the apartment we signed for didn't include me on whatever final documentation was submitted to MAC so I wasn't able to register for account access (to do things like pay rent) until days after our lease started. 2. They switched the software they use for everything and rely on AI so I couldn't speak with anybody to have issues fixed. Any time there is an issue that requires speaking with someone, you have to go to a different building, and they often will tell you that no one from my building's management team is in so they can never help me same day. 3. My key fob was not ready on the first day of our lease, only my fiancé's was because of the issues surrounding how my name didn't seem to make it on to final documentation despite having signed the lease. He went in to that separate building where resident services is later that week to pick it up, it still wasn't ready. I went a third time about 7 days after move in and it still wasn't ready. They had to call an emergency technician to program my key. In the process of making my key fob, they DE-programmed my fiancé's key AND made it so that we couldn't lock our apartment from the inside for 2 days. They also didn't deliver my mail key until several days after this. 4. I was not provided login information for any of the utility bills because of issues with me still not being "on the lease" several days after moving in so only my fiancé could see and pay bills 5. When we did move in the floors of the apartment were FILTHY. We had to scrub mop them four times to finally get them clean. 6. We were told to set up our own electricity account and provided the link to the electric company to do so. We got that bill and paid it. Then received another bill from a different electricity/water/sewer provider and that bill stipulated this was for all our electric usage. When we called this company they said they provided electricity for the whole building. We are still in the process of figuring out why we were told to set up electricity services with one company when another company services the whole building. We are currently being double billed for electricity usage. 7. Because of persistent issues with MAC not recognising me (despite being on the lease) I keep losing login access to the app so can't do basic things like pay rent. Only my fiancé continues to have access. I've been renting for 15 years and have NEVER dealt with such a terrible and incompetent leasing company. Building management and resident services acting as separate entities means that nobody can ever help resolve issues quickly, and nobody is very helpful. read more

Paola at the front desk is one of the kindest and most thoughtful people I think I've ever met. Fred and Mark on the maintenance team are so generous with their time and so sweet as well. My toddler and I both look forward to giving them homemade cookies during the holidays. Mac Properties resident services though...useless. Mac as a whole could care less about their residence. Our proper manager Mark Gearing requires multiple phone call and email inquires (and yes I have had to walk down the to the resident services office) to complete any tasks. You're then gaslight to believe you didn't supply all information need for him to follow through on their end. Most recently my dog died of cancer. Mac requires a 30 day notice of a pet no longer being in the residence before they will remove a pet fee. How on earth am I supposed to know when my dog will die and then be required to pay for her? Not only that I've been trying to have my dog, who passed April 21st, removed from the lease as my new lease started in June. Not only is she still there now the pet fee has doubled from the previous month?! I've called Mac upwards of 6 times, emailed Mark (crickets), walked over and now I'm getting automated emails to pay the rent of my dead dog. This is one of many awful experiences with resident services. Oh and the camera in the lobby is broken, then after it broke they removed 24 hour door service. Packages are constantly stolen, yet Mac isn't responsible. Oh and you can't have medications delivered because only Mac employees can enter the mail room but again they aren't always present as they once were. I could ramble on even more but Mac sucks. read more

Mac Properties - Chicago Apartments - Apartments Near Me - Chicago, Illinois

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i had applied for an apartment at 1101 e hype park with ayele lanklord leasing agent'' this past january i did the application / credit'' everything was good yet my credit /the date i called to see the unit'' she said i had to $6000 to pay read more

this is the absolute most horrendous company I have ever rented from in my entire life. I have lived in one other terrible apartment, but this takes that one by a landslide, it's loud it smells there are rodents and roaches and flies. A feces smell that protrudes from the first floor, poor management poor tenants. read more

I have always held Mac Properties in high regard, especially because my mother has been a tenant in one of your properties for over 15 years. She has never been on Section 8 and has consistently paid market rent. However, my recent experience with your leasing process has been extremely frustrating and disappointing. As a separated mother of three, with one child who has autism and a heart defect, I already face numerous challenges. I am also currently in graduate school, so I am certainly not the "typical" tenant. Despite this, I feel that I am being unfairly discriminated against because I am a Section 8 voucher holder. I have been searching for a walk-up unit in one of your properties due to ongoing elevator issues in my current high-rise, which present a serious concern for my child's health and well-being. I've reached out to your leasing consultant multiple times, requesting to fill out an application, but instead of providing me with the application, she continues to send me only the pre-application. Furthermore, she has been largely unresponsive to my messages, only responding when it is convenient for her. Despite my efforts to communicate, including a message expressing that I feel discriminated against, she has failed to acknowledge or address my concerns. Up until I mentioned that I am a Section 8 tenant, our communication was positive. However, since then, I've been ignored, and I still haven't received an application, nor have I been given any clear guidance on how to proceed. I am actively trying to secure a unit for June, as indicated on your website, but the delays and lack of communication I've faced are both discouraging and unprofessional. I am deeply disappointed by the treatment I've received from Mac Properties over the past few weeks. As a long-time admirer of your company's reputation, this experience has left me extremely frustrated and disillusioned. 3/26/25 My response to the owner! Mr. George Robnett, the leasing manager, has been responsive in the past, and I am currently awaiting his reply to an email I sent on 3/24/25. One of the apartments that Mr. Robnett previously mentioned was on hold--the same one I had been asking Saurav Kumar Nanda about, which had been ignored multiple times--is now listed as available on the website. As you know, time is critical when dealing with the CHA and the RTA packet, so I'm hoping to hear back from him soon. If not, I am dealing with the same treatment that I dealt with prior to the owners response! will continually keep you updated! read more

If I could give Zero stars, I would. Mac Properties is a plague in Hyde Park and the community would be so much better off without them. Mac Properties is probably the MOST negligent, irresponsible, and idiotic leasing company imaginable. I rented a unit from them this past year and I will NEVER rent from them again. There have been multiple problems including but not limited to, REPEATED flooding of our unit from rainstorms, homeless people living in the utility closets of our building as well as sleeping in the hallways and staircases on upper floors, constant package theft, broken exterior locks/door handles, and just over all inadequate, INCOMPETENT managment. Our apartment has flooded multiple times, after the first flood I requested that managment do something about the damaged hardwood floors and test for mold. Not only did they do NOTHING about the flooring, the REFUSED my request for mold testing after the flood. All they did after the flood was put 1 (one) portable dehumidifier in the apartment that had to be emptied constantly 3-5x per day. The apartment still smelled musty, the floors are warped beyond belief, and I began suffering from respiratory issues from staying in the apartment too long. Tasia and her manager, Robin, both came to the property and tried to convince me the flood did not happen and the discoloration of the floor was from different stains used on the hardwood. This was obviously a load of crap, because when we moved in the floor was not discolored, and I physically witnessed the flooding of the entire lobby and both first floor apartments. I battled with Mac Properties to try and get them to conduct a mold test and senior managment REFUSED. Eventually, I just gave up because spending countless hours on and off hold, being told staight-up LIES that this building has never flooded in the past, when other multi-year residents have shown me photo and video proof that it has flooded in years past with time stamped images. As soon as I became exhausted of trying to deal with Mac and their BS, guess what happens? It floods AGAIN! This time worse than before and Mac did even LESS this time than they did before. I have had open trouble tickets over this issue since december, but they refused to do anything and then closed the maintainence request without solving any of the issues. I would open new requests and they would almost immediately close them without addressing the issue. DO NOT EVER RENT FROM MAC PROPERTIES THEY ARE GREEDY, NEGLIGENT AND IRRESPONSIBLE LANDLORDS. Look up the Class-Action Lawsuits against them, because it tells you all you need to know. If I could go back in time I would NEVER rent from this Company and firmly believe that no one should! read more

I wish I could rate this 0 stars. This is the worst company I've ever had the displeasure of interacting with. Not only are the apartments full of problems, leaks, and bugs, but they can't seem to follow up on a single maintenance request. I have been waiting for damn near 3 weeks and have not gotten them to install my A/C. They actually came once, did half of it, and left, leaving a gap underneath my bug screen so I can't even open my window for ventilation! Wow! Nothing else has ever motivated me to pursue my career more than this insufferable company - I look forward to the day that I can afford to move literally anywhere else. read more

Incredibly unimpressed with Mac Properties and I have only been here for ONE month. The leasing team has no regard for attention to detail and management has such poor communication skills it's astounding. They need to work on many things if they are even remotely interested in resident retention and providing a positive experience at all. I visited Chicago a month before my move-in date and was very specific about wanting to see the exact units that I would be living in. Our leasing agent, Khalil B., reassured us that this would be the case. We toured two different buildings and decided to sign a lease with one. He told us that we were responsible for paying the company for rent and a building services fee (heat, water, sewage, and trash) and were also responsible for internet and electricity on our own. He informed us that there was no package service in the building and that management would not receive our packages and it was our responsibility. When we received the lease, we noticed a package addendum and an electricity/cooking gas section. In the package addendum, we had to acknowledge and allow Mac employees to be able to receive packages on our behalf etc. I signed even though I knew this was not a service that would apply to this building but found it odd that it was still in my lease. I reached out to Khalil about the cooking gas since I did not remember discussing this as a responsibility and he responded that the stove was electric and that section did not apply. He told me that twice over text because I had asked a few times. So, I assumed that the cooking gas section was like the package addendum and did not apply to the building. On move in day, I go to the unit which we had toured and he told me I had leased. Someone else was moving into the unit. After calling him and not receiving a response, I walked around the building and found the correct unit which I had not toured and this turned out to be my new apartment. I was shocked that Khalil had pulled a bait-and-switch by having me tour a unit and told me over text that this was the unit I was leasing, only to find out I had signed a completely different unit. I walk around and see a GAS stove. I send a picture to Khalil who states that since I signed it in the lease, I would have to pay for cooking gas anyways. I reached out to Darrin C. and expressed my frustrations about the cooking gas misinformation and he said that since I signed it in the lease, tough, they were not going to do anything. They did not offer anything to correct Khalil's mistakes and were not even interested in attempting to make anything right in this situation. A few weeks later, another resident pounds on my back door, looks into my window, and screams at me, threatens me, and accuses me of stealing her electronics from the laundry room in the basement. I had no idea what she was talking about and hadn't left my apartment all day. I reached out to the leasing office through email to report this matter of resident safety and they did absolutely nothing. I called twice that week and asked when I would get a response and they said that since I didn't have video evidence and didn't know the woman's unit number, they weren't going to do anything. They allegedly have no security cameras covering the property and obviously have no concern for the safety of their residents. The employee I spoke with on the second call reassured me that the property manager would reach out to discuss this. Shockingly, the property manager never did and I never even received the courtesy of an email response that I sent to the office and Darrin. I am incredibly disappointed by Mac Properties, Khalil, and Darrin for providing such a terrible experience so far. It seems that with every issue, Mac Properties only looks out for themselves with no concern for resident experience, safety, or satisfaction. Learn from my experience and look elsewhere for Chicago leasing. read more

In the past year, our floor has had to be replaced, our bathroom has been flooded from the apartment above (twice), and our breakers are ALWAYS going out. As of now, we are currently on our second month of waiting for the hole in our ceiling to be fixed and our third week of waiting to have our broken cabinet fixed. We have called, made repair appointments, and sent in maintenance requests multiple times. We are now being charged an extra $130 for a late rental payment but when you look into our account you can see we have paid our rent on the first every month. I have also emailed Mac saying that it is within my right to hire an outside company to repair the damages and have the cost of their labor be taken out of my rent. No response. This is my last resort because I cannot keep living like this, our kitchen is small enough without not being able to use the cabinets or be afraid of more ceiling falling onto our heads. I would not recommend this company. I hope this ridiculous review will finally get their attention since all of my other efforts have been in vain read more

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Hi everyone, I'd been talking to Mac Properties for about 2 weeks. We had planned on transitioning to a new apartment in Missouri from California. Everything was all set - we were pre-approved and had paid our admission fees. However, there were some issues. Firstly, they charged our debit card twice, totaling $660. I contacted the management in Missouri, and they said they could not return the money until 10 days later, or we could use it towards our first month's rent. Later, the management informed us that we could not be approved for the apartment until we had a job offer in Missouri, even though we were still residents of California. We explained that we had job interviews lined up for our transition week, but they said it was not enough. Overall, I do not recommend moving into this apartment. I will keep everyone updated on whether they return the second portion of our admission fee, which is $350. Update: I received a text from them that the money might not returned until 45 days, just thought everyone should know. read more

Mac Properties - Chicago Apartments - Apartments Near Me - Chicago, Illinois

My light went out and Mac fixed it within 24 hrs. When Juan came back to fix something else, I asked him to re-replace my LED white light with a softer yellow light. He left and came back with the replacement within 20 minutes. Juan is the best!!! read more

My wife and I were tenants of Mac Properties for 3 years. Our experience was awful from beginning to end. This company is solely motivated by profits, and they will dehumanize you and cut any corner possible. When we first were moving into the apartment, the day before we were supposed to move in, a Mac employee called us and said that our place wouldn't be ready for another two weeks. They said we could either cancel the lease or accept their temporary accommodations. We had no choice to delay our move and take the accommodations since we had a moving truck coming. When we finally moved in, the apartment was rank with fumes from the floor being refinished. There were dozens of repairs that needed to be done. After dealing with so many maintenance men who couldn't solve a problem, we bought materials and made fixes ourselves. While living in the building, we experienced so many issues. The elevator in our building was constantly down. Our heat went out frequently. Once we were double charged for rent and then charged late fees on not paying the second charge. We were mysteriously charged "fees" for months before someone told us we were missing a line of text on our insurance policy. The customer support rarely answered our phone calls, chat messages and emails, and problems took months to resolve. We moved out with 4 months left on our lease, and surrendered our keys. A Mac representative advised us to do this, and said that they would make an effort to lease the apartment so that we wouldn't have to pay for a vacant unit. Instead, Mac advertised the availability date for our apartment to the day our lease ended, ensuring we paid the full amount. Furthermore, the sales reps giving tours left the lights on in our vacant apartment, resulting in only dollars of electrical charges. Mac had the audacity to send us the bill as well as a $50 late fee per month, $400 in total. Avoid this unethical, heartless company at all cost. They are a blight on the community. read more

Mice (and mold), Asinine management, and Cockroaches. That's MAC. I rescinded my lease renewal because of pests and rodent issues, but not before paying a full month's rent. I moved out on the tenth of the month. MAC has yet to pay me what is owed. I've spoken with several MAC accountants and contractors. None will sit to have a face to face with me. Even after scheduling an appointment, I was forced to sit in the lobby and take their phone calls instead. They constantly wasted my time with lies, redirecting me to other departments to stall my refund. Eventually, I took my matters to the bank to dispute the charge. These folks then sent me a bill for a "returned check" fee for monies that were never owed to them in the first place. If you want sky high rent, restaurant grade cockroaches, mice in your dishwasher, and mold in your bathroom, MAC is the place to be. But honestly, I do not recommend. read more

Mac Properties - Chicago Apartments - This cockroach actually got caught on a mouse trap. Restaurant grade pests This was beside the kitchen sink in a tiny studio apartment. - Apartments Near Me - Chicago, Illinois

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Me and my friend visited 5252 apartments in Hyde Park and it was nice. The pool was a bit smaller than we expected but other than that, we enjoyed the amenities and staff was friendly. read more

Mac properties mislead me for 5mths they had no intentions of renting me an Apt they breach 2times wth CHAC Voucher one day I called and was inquiring when will I be getting a tour for one of their Unit I could here one their employee say she better have $680 to secure the Unit which I said ok thts no problem so when I went to their Hyde Park location and she took me to tour the Unit at 5411 So Ellis which I like that Apt but when the Inspector went there to negotiate the rent couldn't come to no agreement so after that they said you can't get tht unit you gne have to take a look at another Unit the Agent Salemma Dunwoody tld me you gone have to tour another Unit at 4726 So Woodlawn which I didn't like at all but by this time my Voucher was at risk so I tld the Agent ok I'll take it so me and my Son would have some where to stay because my time was running out with my Chac Voucher Moving Papers by this time I had to get another set of Moving Papers so when the Inspector went there he couldn't check anything NO LIGHTS & NO GAS so the Inspector failed tht unit so now I'm in a bad situation these Unprofessional Employee's wasn't trying to Assist me with getting no Apt so after this happen I went back to their Hyde Park location because by this time Section8 didn't want to deal with thm no longer so I tld the Agent Salemma Dunwoody I didn't want to no longer deal with them anymore so then I said I want my money back which I gave thm money orders which I have my recipes they told me you are not going to get no refund for six weeks and also said I wasn't getting all my money back to me they just wanted to take my money for nothing never moved forward on anything so I tld them I don't have money to just give away Because I'm a Senior living on a fixed Income someone at that establishment is Stealing I asked to speak with their Management he basically said the same thing you won't get your REFUND FOR SIX WEEKS SO I ASKED HIM TO GIVE ME THE NUMBER FOR THE CORPORATE OFFICE HE GAVE ME SOME NUMBER WHERE NO ONE NEVER ANSWER THE PHONE I CALL EARLY IN THE MORNING COULDN'T NEVER SPEAK WITH NO ONE JUST A BOGUS VOICEMAIL THESE PEOPLE NEEDS TO BE STOPPED FROM DOING THIS TO PEOPLE THESE PUT ME IN A BAD SITUATION BECAUSE I NEED MY MONEY TO MOVE WITH IF IT'S ANYONE CAN HELP IT'S GREATLY APPRECIATED BECAUSE NOW I'm AT RISK OF BEING HOMELESS BECAUSE WHERE I'M AT NOW HORRIBLE SITUATION NO HOT WATER HOLE IN MY BEDROOM WALL WHICH IS VERY SCARY CAN'T TAKE CARE OF PERSONAL HYGIENE ME AND SON HAS TO GO TO FAMILY OR BOIL WATER TO STAY CLEAN THIS IS NOT NORMAL AND IT'S GOT ME SICK & STRESS OUT TOLIET BOOT LEG HOOK UP NEVER STOP'S RUNNING BATHROOM FLOOR STAYS WET GOT TO MOP 24/7 NOW THEY ARE GOING TO GET ME EVICTED I'VE NEVER BEEN THUR NOTHING LIKE THIS BUT MY ADVICE TO ANYONE NEVER GO TO NO MAC PROPERTIES BECAUSE THEY ARE OUT TO SCAM SINCERELY PATRICIA A FRANKLIN read more

The worst management ever I wish I can give them 0 stars I live 45th Greenwood in the Kenwood area I have call pest control several times and Ms.Wigneyis telling me they going to work with the problem but only spraying my apartment no m dummy spray the whole building FOR 1,750 FOR A ONE BEDROOM they should be ashamed DON'T RENT HERE ROACHES ROACHES read more

Apartment searching is stressful as it is, but what makes it even more stressful is dealing with an employee with a shitty attitude. I didn't like her vibe after viewing one unit. My intuition told me not to move forward, but I was still "possibly" open since I like some of their units elsewhere. Today confirmed exactly why I'm glad that I did not move forward ; Victoria called me today with a very sarcastic, nice nasty & condescending attitude as if me applying for units that I AM INTERESTED IN was bothering her. I would think that ignoring her emails and lease application would showcase that I am not interested in moving forward with her, clearly she didn't get the hint -- which is what the slick remarks and frustration came from. I usually pride myself on being professional but not today. Not sure if she thought I was a pushover or something but she had the wrong person today. Word of advice: If you're going to work in the real estate industry work on your customer service skills. Not everyone is going to let you talk to them any type of way. Thank God I dodged a bullet. I could never imagine dealing with her for 12 months. I'll pass on this company. read more

I am a tenant with Mac Properties in Chicago and have experienced a consistent pattern of unresolved habitability problems, billing issues, and poor communication since moving in. Shortly after my lease began, I found both live and dead roaches in my kitchen, ants near my windows, and a dead mouse in the bathroom closet. Pest control was minimal--limited to sticky traps and spray--with no confirmation that licensed professionals were used or that entry points were sealed. There was no documentation or follow-up provided. I also reported a leak in my entry hallway, and a strong rotten egg smell continues to come from a utility access point inside the apartment. I still haven't been told whether this odor is related to gas or sewer, nor has any inspection been performed. Shared outdoor areas near my unit are frequently littered with trash and food waste left by other tenants, attracting more pests. The oven in my unit was eventually replaced, but it was delivered without prior notice. The old unit was left in the middle of my kitchen with packaging on top. No one told me when installation would be completed or cleaned up behind themselves. On July 31, I submitted my rent through Mac's app using my savings account. I copied and pasted the correct banking info and confirmed the funds were available. I followed up by phone and was told the payment was processing. Days later, I was told it had failed due to insufficient funds. A staff member eventually said the problem may have been caused by copying and pasting the account details. This was never disclosed anywhere in the payment system. I was forced to repay using a card, incurring a $25 fee, and was charged a late fee, even though I paid on time. This situation reflects a long pattern of poor communication, lack of transparency, and tenant neglect. read more

I'm currently moving from one building to another that MAC manages. I have to say that usually the main team are on point but today the ball was dropped. I reserved the freight elevator as advised to have my sofa removed. The mgr was off and told me to call Resident Services & they'd send someone over to operate the freight elevator. NO ONE came. The guys at Del Prado weren't willing to assist. So once again the residents are left figuring it out! TERRIBLE! why have procedures if your staff aren't willing to follow them. what happened to team work?! Very disappointed. read more

After living in a Mac Properties apartment for a year, my list of positive aspects about them is very limited while my list of negatives could fill a book. When trying to contact any member of management do not expect clear communication, responsiveness, concern, or consistency. I stopped counting the amount of times I would try to call and would end up hanging up due to no one answering the phone. When my apartment got broken into while I was out of the city, they had little to no concern about the incident and were hesitant to give me ANY information about the state of my apartment aside from the door being open. When trying to communicate about any specific issue with their resident services or call center, I found the communication between ANYONE to be convoluted and inconsistent. I would have to call back multiple times a week to get a simple situation figured out due to no one continuing to work on my issue and leaving someone else to deal with it. In general I would recommend renting through literally anyone else. The only positive I had when living at this property was getting to see Shandra in the mail room. She was an angel and I will miss her. read more

They have intentionally deceptive renting policies. I indicated I was interested in an apartment and they immediately asked to see a $550 "admin fee" up front. When I refused and asked to see an example lease first, they revealed that the rent was $250 higher than they advertised in their listing. If I had paid that fee, it would have been non-refundable, and they intentionally misled people into paying it and then realizing that they are out of their budget. read more

I'm a resident living in paramour apartment (4850 S Drexel Blvd). We just moved in this semptember and up till now I have four packages stolen in this building. I'm sure they were stolen by someone inside the building because those packages are inside the locked front gate. This is outrageous and I've been reporting every single incident. Every time I was told to have my packages sent to the kenwood office. But this would be extremely inconvenient for me as I don't have a vehicle. And to let the thief have their way, to let them get away with multiple thefts is unacceptable. the whole stolen package experience makes me feel really disgusted. I would suggest setting up a secure package system here at paramour apartments. I know a lot of walk up buildings in Hyde park have already done that too and I'm surprised this building hasn't already, since I know it has been just refurbished. We've been leasing with Mac properties for three years. We really hope Mac would not let us down. The past month of living here is really not pleasant with our package being constantly stolen. Not once, not twice, but four times! I would expect the situation to be worse more if we hadn't try to get downstairs the minute we got a delivery notification. read more

I was a renter from Mac Properties when the building I was living in, the heat and electricity went out. That was in December of 2022. Mac was absolutely awful, we have to live in hotels for more than three weeks, plus while we were out of our apartments, many tenants' apartments were burglarized! Mac had NO empathy whatsoever!! They charge high rents, profit is all they care about! Rent is too high for their apartments!! read more

I've been a loyal Mac resident since 2018. Similar to other reviewers on here, I will be breaking ties with all Mac-related things after my lease is up. I truly believe that Mac Properties as a whole does not care about their renters and customers, and instead cares more about profit margin and making their investors happy. A large part of the trust that we've built over the years together was demolished in the last few months due to a horrible resident services experience with Ruth. I've been communicating with Ruth since January 2022, attempting to resolve ongoing noise issues with my next-door neighbor that started back in November 2021. (see more details in my Del Prado review) During my interactions, I constantly felt disrespected, belittled, and treated unfairly. I felt my opinion/feelings didn't matter to her, and that she was annoyed and bothered when talking with her (her messages would be riddled with errors in spelling and grammar). She was blindly following ineffective steps that were clearly not working for this case. And failing to recognize that the situation was escalating, Ruth continued to downplay my ongoing complaints until things reached a boiling point. On their website, one of Mac's values is "It's personal - We're dedicated to each resident, one universe at a time." I felt the complete opposite in my case, and felt it was a dehumanizing experience. After 3 months, I had to escalate my case to a manager (who was helpful and empathetic), and thankfully had the case reassigned. I honestly don't like that I'm making this review, as I believe there are genuinely good people who work here. However, I feel it's right to share my experience with others as a warning. I used to think Mac truly cared about my well-being as a long-time resident and appreciated how it provided good jobs to the Hyde Park community. Now I see them for what they are; a programmed machine that grows like a virus. I can't stress this enough; avoid Mac Properties at all costs, and don't feed their greed. read more

The absolute worst property management company in Chicago. I was a tenant at Del Prado from 2012-2014 and they made my life a nightmare in those three years. They will do anything, no matter how illegal it is, as long as it benefits them and they think they'll get away with it. There was black mold growing in my apartment for over six months and they essentially did nothing about it. Eventually, after complaining for months, I threatened to sue. They then installed a massive dehumidifier in my apartment, which was noisy and used over $2000 in electricity that they never compensated me for. It also didn't fix the source of the problem, which was a crack in the facade that was letting water into my unit under the carpet whenever it rained. The only reason why I didn't sue is because as a 19 year old, I was intimidated by them and didn't want to waste the little energy I had on a legal battle. They depend on most of their tenants being university students or people living paycheck-to-paycheck, because they're less likely to be sued by either of those groups. read more

I had such a horrible experience living with Mac Properties. They have hidden fees and rules. I couldn't wait to leave and move far away. If you are looking for peace and to be treated with human decency, this is not the place for you. read more

They add random charges to your rent, hope you don't notice, and when you do, they don't do anything about it. They say they'll fix it but the overcharges keep coming. I used to think it was a problem with their software but it's actually just mismanagement if not deliberate. They have a monopoly in Hyde Park so their business model seems to be to steal from University of Chicago students and workers. The whole business is horribly run with the facade of competency and care. The worst of it is Solstice on the Park where they try to overcharge unknowing foreign students. read more

I gave them one star because I couldn't give HALF of a star. We lived at the Del Prado on 53rd and Hyde Park Blvd for two years ending in February of 2020. We were nervous to live in an apartment during the pandemic. Mac Property made it nearly impossible to leave our lease. Newly married, we purchased a home and were expecting our first baby in a few months. Pregnant wife--they don't care, "pay us." We're between jobs because of covid-19, "pay us." The options for breaking our lease were complicated and expensive. We received a notice that we owed over $7,500 for the last few months of the lease. They're no one to negotiate on their side. That past due amount is now owned by Hunter Warfield Collection Agency. So, do your best to work with a company that won't put you in debt. read more

Terrible customer service. Allow their employees to run rampant with unacceptable behavior on social media platforms. Khalil Byrd an agent is one you should avoid. Any company that employs and allows a person to act in these ways does not deserve your business. read more

For 900+ a month, you can pay to live in a barely maintained property. Mac loves to impress with the amenities, like providing residents with broken washing machines (the two machines pictured have been out of service for at least two months - note that one is filled with water, making an excellent breeding ground for pests). In addition to non-functioning machines, the laundry room will also greet residents with a literal stream of sh*t, also pictured. A picture is worth a thousand words, but if only I could share the stench, which says it all. Slumlords abound in Chicago - find yourself one who won't make doing laundry a public health hazard. read more

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People, hear me: DO NOT LIVE HERE. I made the mistake of not thoroughly looking into MAC property management before we moved and it was a terrible decision. One good thing about our apartment on Drexel is that the workers are pretty good about shoveling the sidewalk during winter. One good thing about the management is that they were pretty helpful (sending pictures and videos of the apartment) before I signed the lease because we were coming from Texas and couldn't make it up to view anything beforehand. Now, for the important stuff: * The walls are incredibly thin and you can hear just about everything your neighbors are doing...THIS IS NOT AN EXAGGERATION. Forgot to set your alarm in the morning? No problem! Just wait for your neighbor's alarm to go off so y'all can get up together! * The floors are wood (which is nice for spills and such), but they are also old and super creaky. So, if your neighbor's alarm isn't enough to wake you up, his or her walking on the floor will. * If you complain to management about loud neighbors throwing parties or making excessive noise, nothing will really be done. Call the police and then keep calling the police. DOCUMENT EVERYTHING. * There are rats in the building during the summer/fall months and management does not really care to fix the problem. They like to make it seem as if they care and will call an ineffectual pest/rodent control company to put a few glue traps down. We ended up having to set bait and then maintenance did not come to remove the rat (as we were told they would). * Rent is kind of pricey considering all the issues in the buildings and low quality throughout the apartments. I'll admit I liked the space but, TRUST ME, you can find a nice amount of space for a much higher quality apartment. * The fitness center is a joke with a treadmill and elliptical. The multi-purpose machine for weights is often broken and it may be months before it is actually fixed. If you like the idea of a fitness center, but not the ability to actually use it...this is the place for you. :) * The front gate is often broken. If a false sense of security is what you desire, RENT HERE! In addition, the directory that people are supposed to use to call you at the gate frequently malfunctions and you have to get up and go let your guests in. Complaining about this to management typically takes 3-4 weeks for them to fix. * So, recently, MAC fixed the front gate and installed a tension type of device that made the gate hard to push open when you're trying to leave. Yesterday (June 25) MAC "fixed" the gate to where it would not open AT ALL (from the inside OR the outside). I literally had to climb the fence to get in...RIDICULOUS. BUT, if you enjoy unpredictability...move here!! * Recently, there was a new rule implemented that if you submit an online maintenance request, you must allow maintenance people to enter your apartment regardless of if you are home. They do not clean up after themselves and may even leave a gift to indicate they were there...such as pee on your toilet seat! They do some quality work, people. * The free internet often goes out and you have to be home in order for someone to come to your place and fix it. I guess you really do get what you pay for. * Management here is very lax and the office staff does not always seem to know what they're doing. Some of the people are pretty friendly but, let's get real, being friendly doesn't make up for all the other hassles that are MAC Property Management. I've since moved out, but will update this review if necessary (like if they coincidentally decide to send me notifications of any charges--which they shouldn't because I created a document and had the manager sign indicating that I didn't owe anything). read more

Mac Properties - Chicago Apartments - Stuff they put down to catch the mice/rats. The peanut butter was a lure I read about online. MAC did not come to remove it. - Apartments Near Me - Chicago, Illinois

They don't care care about the residents it's all about money bad customer service and do not know how to talk to personal.

Decided to rent from MAC properties in Hyde Park since it was a beautiful area and close to mine and my partner's job....this has been a nightmare. Let me explain: I have seen multiple water bugs in my apartment due to the plumbing issues throughout the building. I see them at least once, if not twice, a month and submit a complaint each time. Instead of replacing the pipes, they send out pest control to spray the perimeter which does not help at all because its not getting to the root of the problem. They are coming up from the DRAINS, not from outside. They say its a common problem, but I actually have owned a small rental property on the far south side for the last 3 years and have never seen a water bug (my building is 110 years old and I am in the process of having the pipes replaced simply because they were old). We have also had multiple water leaks due to the faulty pipes and also had brown water coming from the kitchen sink. Once again, maintenance says that the pipes need to be replaced, but MAC is not budging. Again, I care enough about MY tenants to get the pipes replaced, so hearing this from MAC is a slap in the face especially when they charge well over $1100 for at least 10+ units in this building. I have a 2 unit building with only 1 unit occupied ($1000 per month in rent), and I care about that tenant and her child enough to make sure that they have clean water. I will be reaching out to 311 and seeking legal assistance. Pest control and water leaks are definitely city code violations, and if MAC won't do anything, I am sure the City will at least fine them until they can get it together. read more

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BLACK MOLD & LEAD ISSUE IN REGENTS PARK!!! (There's videos as well) My family and I were currently renting a 2bdrm 2ba from MacProperties @ Regents Park for $2593/mo. We have had a black mold issue in our unit 2x since we moved in Jan 2021. The first time, there was a huge black streak on the living room wall. Maintenance came 2021 to paint over it until I asked for a new wall. They came back and tore only that piece out behind the wall it was completely wet, the maintenance man didn't replace it with green board just dapped it dry with a rag. During this time I was currently pregnant with my daughter who is now 1yr old and was suffering migraines the entire time. This year end of July 2022 my daughter was walking around playing and dropped something behind my husband's surround sound speaker. I went to move the speaker and noticed mold again in the same wall this time on the bottom and vent. We immediately put In a service request to have it repaired. The issue was delayed and both me and my husband were putting service requests in. This time we decided to hire a mold specialist ($475) who came to take samples indoor and outdoor in which he concluded in his report (we provided to the management company) the black mold severe, the air quality is terrible and something needs to be done ASAP. We were consistent in contacting maintenance but 1 person again came to pain and another person came with a rag and spray can, NOT TO CORRECTLY fix the problem. We contacted the property mgr James Ellsberry, he offered to reimburse the money we paid for the specialist. We asked if we could be moved but he said he'd have to reach out to leasing to see if that's possible. He also said there's about 80 or more other units with reported mold. The leasing manager Rebecca Kobe called me with the options of being transferred to another unit either downgrade from our or upgrade from ours either way they dont price match and it's nothing else she can do. Days later another young lady called and offered if we want to early end our lease because of the mold problem we could pay $4,000. We immediately contacted a Chicago Tenants Law attorney because this company has no reasonable accommodations and are negligent to leasing agreements. I explained i have a 1yr old, I'm currently pregnant (high risk) and this issue has caused illness for my daughter, husband and myself. I gave them doctors statements as well but no help whatsoever just basically for us to keep paying them. My attorney submitted a 14day letter to the management company in which today Sept 30, 2022 it has expired. read more

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they continually raise rent while the quality and cleanliness of their properties gets worse every year. Promised amenities disappear, laundry facilities stay broken down for weeks or months, trash and stripped bicycles are left for months if not years. Rats? Oh, we've got those, and if you try to report them, the person on the phone, who has never even been to the building, will cut you off to tell you that you mean mice, and they will do nothing about them. If you experience bedbugs, they will not inform your neighbors (and vice versa) unless you threaten to call the health department. If their contractors don't show up to do management mandated work, which happens often, they will threaten your lease (in writing, and sometimes via their lawyer) for their own incompetency. The buildings are in poor condition, pipes leak and break constantly causing hundreds if not thousands of dollars of damage, but despite requiring tenants to have renter's insurance, they will not release damage reports to you, and will ignore any requests not made by the insurance company. They forcibly sell tenant's information via "required insurance verification" to a new "Verification company" pretty much every year. Said companies are invariably shady no-name insurance companies with dozens of legal and BBB complaints against them that harass you to buy their service. Their maintenance staff are nice, and generally helpful, but that can't make up for everything else. You will not get what you pay for, and you will be harassed and abused for the privilege. read more