My fiancé and I had been looking for an apartment for quite some time. We have been to so many different companies ALL to which we had gotten no responses, automated systems or just plain unprofessional ism. Countless days we got in our car and just drove and drove looking for apartments. Nothing was working :( we were almost at the edge about to give up but we couldn't because we were down to "crunch time" as far as our current lease was ending in a month (we decided to move because we needed more space and parking up north is horrific especially having to park blocks away after a long day at work) my fiancé had heard of MAC before as to I had not, he mentioned us going into their office to see if we could get some luck. After one day of driving around we just became so exhausted and he said let's go to MAC since we are in the area. I wondered if they would see us as we would be a "walk in"...we previously had gone to Chicago apartment finders in Hyde Park and the lady told us she was busy and we had to make an appointment....I asked if someone else was there and available that could help us and the receptionist tells us that once we made initial contact with one person that WE are her client!!!! Excuse me!!! I'm the client and my lease is ending how do u deny a potential customer of an available agent (crazy right?!?!) however this is why I was concerned about not having an appt for MAC. We walked in instantly noticed how clean and organized it was. We were greeted (which we werent at CAF) as soon as we entered by a man named Dan. He put us in a private room (offered beverages) and he asked us what we were looking for and our budget. He left us in the room went to his computer less than 3 mins later he comes back and says I have 3 apartments I have in mind and that we would take his car and we proceeded out the door. His car was clean!!! Let me stress how important this was for us because we also went to The Apartment People and that agents car was atrocious! It was almost like we knew Dan personally. We didn't get that "agent" vibe. Very friendly very humble. We shared different stories. It was very easy breezy. We got to the the first apartment. It was ok but not us....he told us he has something he really thought we would like but it was $100 out of our initial price range. My fiancé said lets look at....we did.....AMAZING!!! Loved it instantly. Although we fell in love with that one he still showed us 2 more apartments both nice but one too small and the other we didn't like both bedrooms being next to each other and off a major street to as we would hear the cars driving by. We choose the second apartment that cost more. We asked if we could go into the apartment one more time before we went back to the office...gladly without a problem. We knew we wanted it. He drove us back to the office and the rest is history. We move in on the 1st of may! Dan LISTENED to what we wanted....he understood. This company will definitely strive with him as an asset. I also asked if one of the bedroom door handles could be replaced because we have a 3yr old and he said OF COURSE NO PROBLEM. He made our experience so easy....so wonderful. We were so ready to give up and yet he came in and turned that around. He is wonderful. Heaven sent. MAC you have a secret weapon! Thank you so much. I'm looking forward to the 1st read more

DO NOT RENT AT SHORELAND OR ANY OTHER PROPERTY OWNED BY MAC PROPERTIES!!!!!! We were residents at Del Prado and then at Shoreland (which is suppose to be one of their best properties). We too were intrigued by the lobby and all of the amenities at this location and we ultimately paid a pretty penny to be treated horribly by management and their staff(the only people who were semi- nice were the front desk/concierge which rotated frequently and sent you to the other staff). It got so bad that we had to issue a 14 day terminate letter due to no response from anyone at MAC for over nine months after continuous follow-up! I literally escalated our issue to several managers (Kim Kilbaldi, Jolie Stinson, Gabriella)and not ONE call or resolved the issue!!!! In October of 2014 I notified them of the terrace/porch being damaged due to a storm where barriers which were there to separate each unit (was not secured properly) fell and made a hole and caused the tiles to be damaged and broken. This is one of the main reasons we got the unit and it was damaged! I escalated the issue to several managers without anyone contacting me or resolving the issue. After eight months and while on the porch in June, 2015 my niece scraped her leg on the exposed tile. I immediately sent out a 14 day notice and still NOONE contacted me. I vacated the unit due them not responding to any of my requests. While using the elevator to move (WHICH SHOWS HOW LITTLE THEY CARE AND THAT THEY WERE AWARE OF THE LETTER BUT WAS NOT GOING TO DO ANYTHING ABOUT IT) they quickly started to snatch up tiles from another vacant unit across from us and put them over the hole without securing the tile or replacing the barriers which caused the accident. In a last ditch effort to avoid us from leaving Deavonn the Operations Manager sent a photo that showed the barriers still up against the wall (but he stated in the email that they had been replaced) and said that they had completed the repairs. The tiles were not secured and moved around when you stood on them and it was grossly unsafe and negligent. We notified him that we were leaving due to the repairs not being completed and they refused to take our keys upon departure saying they do not give out receipts for keys. Really????? So we were forced to mail them back certified receipt so that we would have some sort of proof they were received. On July 6, 2015 we received a email from Gabriella asking for rent and late fees. We forwarded our notice and she was rude and told us we were still liable for the lease. There was never any regard for our safety or my niece. They never once called to apologize or followed up with us. THIS IS THE WORST MANAGEMENT COMPANY I HAVE EVER RENTED FROM!!!!! This is suppose to be one of their best properties and they treat their tenants like crap! I still cannot believe how bad we were treated. It is the worst thing in the world to pay your hard earned money and not be treated fairly. AVOID THIS COMPANY!!!!! THEY DO NOT RESPECT YOU OR YOUR MONEY AND THEY WILL SAY ANYTHING TO LOCK YOU INTO A LEASE BUT AFTER YOU HAVE SIGNED ON THE DOTTED LINE THEY NO LONGER CARE ABOUT YOU. read more

Well all I have to say as being I just moved here and so far I really don't like it. I'm sorry never written a review before, but after seeing a dispute in front of my complex I really wonder what kind of tenants they rent too. I guess money is money for Mac Properties. Sad for me is that we just moved here and still have another 11 months left. Needless to say better off going or driving around for a "rent" sign. You call Mac and all they tell you your options which are buy out, but they charge you for 2 months rent because you only have a 14 day option if you don't love the place, but of course you will most likely lose money on that as well. Just a warning l, but look at the reviews I'm not the only one that has had a bad experience. I was just hoping better from Mac Properties Chicago read more

Horrible!!!! Currently I'm living in their newest building and was interested in transferring to another MAC building. I called to schedule an appointment to view units at a different location and was told that since we're in a current lease with MAC we can not view any apartments until we give 30 day notice and pay a 1month rent penalty. I've never heard of having to give 30 day notice and paying a rental penalty just to view an apartment. We're still deciding if we would want to move and have to come up with all this money. So what it boils down to is we will have to pay $3,742 at our current place (current rent + 1 month rent penalty+ transfer fee) then pay $450 to complete the application process then hit with the new rent at the new place and then live out our current lease term at the new place. RIDICULOUS. Obviously money is their number one priority as they make transferring so expensive. We will not be transferring as we're not made of money and that's just throwing money away. BUT as soon as our lease is up we will get out of the Hyde Park area since they have a monopoly and seek out a management company that is for their residents and not a pay check. Every person i spoke with about this matter was rude and unprofessional on the phone. Can't wait for our lease to expire. Stay away at all cost. If my experience to simply stay within the MAC community is this horrid and expensive....imagine the service you'll receive by being a new resident. Clearly retention is not a priority. read more

I rented from MAC while attending college in Hyde Park and it was a terrible experience. To give credit where credit is due I will say that Annette in leasing was very patient with the indecision of our group in choosing a place and signing a lease, so that was a plus, but things went straight downhill from there. We had a 5 bedroom 2 bathroom apartment. When we went to move in, we discovered that one of the ceilings in the bathrooms had completely collapsed. MAC's solution? Remove the door from the hinges so it couldn't be used and put a sign on the door that said "Don't use, not safe" We have five people using one bathroom, and are paying the rent of a two bathroom apartment, so obviously, this is not going to work for us. Getting someone to come out and fix the ceiling was a struggle, they would tell us they were coming and not show up, or come and leave a note that said a maintenance person had been there, but nothing had been touched. Finally after 3-4 "visits" the ceiling was replaced and door put back on the hinges. Within a few days, the ceiling began to leak. They put a new ceiling up without checking to see why it collapsed in the first place. So again, more calls, more struggle, finally leak gets fixed and the bathroom was ok for use. Meanwhile there was a miscommunication about picking up the new keys (the previous tenants moved out early and gave us their keys so we could move in early, but MAC wanted to change the locks on our lease start date), which led to the locks being changed before I had the new keys, so I got home from work to discover I could not get in, and had to rush down to the management office like 15 minutes before close so that my four roommates would have somewhere to sleep that night. Then we had an issue with our dishwasher. It wasn't draining, just collecting dirty stagnant water. I called MAC to get this fixed, and was told that because we took the apartment "as is" they didn't have to upkeep anything. This is false, but to get them to do anything I had to go down to the management office with the Chicago Tenant Ordinance and show them the part that says they have a responsibility to maintain all appliances they provide. Finally they agreed to work on it, but again, this took multiple calls, more no-show maintenance men and multiple visits just to look at it before it was ready for use. We also had mice, and heating would randomly stop working in the middle of winter, and everyone in the Hyde Park office has a terrible attitude. Basically, renting from MAC will entail much headache and a lot of effort to keep the place liveable, while you are getting ripped off with what you pay in rent. They are able to do this because they dominate the market in Hyde Park, so unfortunately the apartment search will require more effort if you are looking for a place that's not managed by MAC, but I promise you it will be worth it. read more

Talk to any U of C student who lives in a Mac Apartment and you can expect unanimously abysmal to lukewarm reviews. Their business practices are nothing short of predatory. They predominantly lease apartments to students who have never rented an apartment before. This allows them to get away with things which would not fly in other situations. Three units in a building with rats and bedbugs is unacceptable. Sending free rat traps in response is disgraceful. I was compelled to write this review because of my most recent customer service experience with them. We had a problem with mail being opened by an unknown individual, we reported the problem to mac, and they refused to act in any way whatsoever unless we could provide proof that our mail had indeed been tampered with. It seems that their customer service policy primarily involves doing as little as possible, denying responsibility, and communicating incredibly poorly. They should be chased out of Hyde Park and whipped like cheap hounds. read more

I have nothing at all to complain about MAC properties. Everytime I call, everything is solved within 24hrs (at most). Everything is so effective and efficient. read more

My worst lease experience ever. No security during nights, constant smell of weed, poor management.

These apartments are in a nice, residential community in Hyde Park. My daily walks through the nearby parks with my dog are lovely and refreshing. My only complaint is the lack of AC in the apartment -a real downer in this unusual 90 degree fall weather. read more

Nice view from the apartment. Reasonable price comparing with other properties with similar views and size. The only complaint now is that the elevator is too slow. read more

I must say that living in Hyde Park has been the best choice. I love my neighborhood. Mac Property Management made my process in finding an apartment so smooth and quick. My leasing agent was so personable and professional. She made me feel very comfortable. When ever I have a problem I can always get a live person on the phone and a quick response to any maitanance issues. I highly recommend this property managment company cause they have the best service and great buiding to live in. read more

Avoid this company like a plague if you come to Hyde Park. It does not show any basic respect to its tenants at all. Do not trust the staff working here as they are not credible or reliable and the turnover ratio of the employees is astonishing. I introduced my friend to their Regents Park property meeting with an agent called Shawn face to face, and the agent promised to have the referral bonus on my record, but it turned out the leasing agent is no longer with the company after only a few weeks and Mac denies my referral bonus saying it is my fault that I do not have a written record and my fault to trust their former employee no matter how my friend and me explained to them. Be advised, always make sure you have writing records when communicating with their staffs on all financial matters in case they disappear and deny afterwards. read more

I have been in Del Prado for two years now and there are pros and cons just like any other apt complex. Pros: safe neighborhood and close to my job, quick walk to food and shops, beautiful view and quick walk to the lake. Maintenance works are quick and very helpful. Lobby and gym are always clean. Cons: being a student, the rent is ridiculous! The apt complex needs an upgrade in the laundry department. They are still on the coin system and only have 10 washers for the entire building. The study area is extremely loud because there are two businesses on each side. I'm only here for another year so I'll deal with what I have. But all in all not so bad. read more

MAC Property Management is staffed by great individuals that really care about their tenants. From our very first conversation, I could tell that this was a great place to live. The level of communication between management and their renters is great. They are very conscious of the building needs as well as keeping up with maintenance and requests from tenants. The community is great and I couldn't provide a higher recommendation for a place to live. read more

I am currently living in a MAC owned property, and I would not even think about leasing with them again. Today, I missed a half day of work because I had to go into the MAC management offices to straighten out a payment. Hanging above their reception desk was a poster asking readers to leave a positive yelp review, modeled after a few positive reviews printed on the poster (that I can't even find here on yelp.) Write a review for MAC? Sure - I'll leave the most honest review I can. I had to go into the management offices because on Monday, I had sent them a message via their website asking about my problem. I received only a submission confirmation, and no response. The next day, I called to no response. I left a message about the problem, only to receive no response yet. This morning, I had to physically go to the office to discuss the issue, as I had still had received no response. This alone would not be worthy of a one-star review, but this incident reminded me of my ceiling collapse nightmare - indicative of not isolated incidents of poor service, but instead a pattern of behavior. About a month into my lease, I noticed that there was intermittent water leaking in my bathroom from upstairs. I submitted a work order - THREE days later someone came to look at it. Of course, as it was an intermittent leak, it wasn't leaking when the worker came. Despite the obvious water damage to the ceiling, he said there was nothing he could do about it. About a month/month and a half later, the ceiling completely collapses and leaves a giant hole, leaving my bathroom completely unusable. There was also a steady stream of leaking fluid - so much that it would fill a 2 liter pitcher every three or four hours. I called them immediately on their emergency line. Unfortunately, and in retrospect unsurprisingly, all of their on call plumbers were busy. The person on the other line said they would file a work order and have someone scheduled to come look at it the next day. So I call the next day to see if there would be a plumber. Of course, there was no record of my call from the previous night, and promises were made to have someone sent again. To nobody's surprise, no one came that day either. The next day, I had to come in late to work because I had to physically walk into their office before something even happened. To summarize, it took three days of phone tag and two missed days of work for someone to even come LOOK at the collapsed ceiling. On the third day, the plumber came, and realized that there was absolutely nothing he could do about the situation, then left. All the meanwhile, I was unable to have a functioning bathroom. It then took them another two days to send a crew who only cleaned up the rotting wood. Mind you, this had become almost a week of not being able to use a functioning bathroom. At that point, I had been promised that the repair would only take one day TOPS. I was skeptical, but hopeful that at least MAC had gotten their act together. Silly me - that would never happen! Instead, it took TWO WEEKS for the repairs, starting from fixing the leak to finally having drywall placed up, to actually be completed. Meanwhile, if it wasn't the incessant pounding from upstairs, the commercial air blower they used to dry the bathroom generated so much noise I could barely think. After the hole was patched, and rotting material removed, my medicine cabinet was still in dire need of repair. The water had damaged the cheap plywood that it was made out of, making two out of three mirror panels fall off. Even more importantly, there was BLACK MOLD growing inside it. It took them another few days to replace it; they didn't even replace it with the same model but instead something smaller, so now there is uneven painting and a plethora drill holes to remind me every morning of how lazy and incompetent MAC is. I was never offered any form of rent subsidy or even an apology. Now, if anyone thinks this story has a good ending, you'd be horribly mistaken. From what I gathered from talking to the maintenance workers, the leak was blamed on bad tiling on the bathroom floor. That's right, folks. The upstairs neighbor's bathroom FLOOR leaking HALF A LITER PER HOUR is the best solution they could find. Despite all the wasted time and racket, they didn't even bother to go up into the hole that the leak generated, nor did they open a hole upstairs to actually look at any piping. So what did they do? They redid the upstairs neighbor's tiling, and simply patched up the drywall. And of course, no more than a month after the repair, the drywall started cracking. A few months ago, I started hearing an intermittent drip as well as the crackling sound of water hitting unsheathed electric wire. There are moisture bubbles forming behind the paint as well. But why waste my time and potential income waiting for a plumber to tell me there is nothing to do? I count the days until my lease is over, and can't wait to move out. read more

I wish I could leave no stars at all. A year ago, when I was looking for an apartment, MAC's leasing people were extremely professional and courteous and I was glad to sign a lease on what looked like a great apartment on the outside. A month after I moved in, in December, the radiator heating pipes burst and I had a sizable leak in my bedroom and a leak that went quite literally about 12 feet of the ceiling in my living room. Probably around $300 of damage to my material. I called MAC and complained and they said they had no way of getting me back for my damages. They said they'd fix the leak. A few days later, I called again, asking for an update. This pattern continued for a month while me ceilings were leaking constantly. I had moved everything in my living room into boxes and re-arranged my bedroom to avoid getting wet. I finally lost it and called them and said I would refuse to pay rent and contact a lawyer; I called them incompetent and negligent. A crew came over to fix my place the next day. They apologized and said candidly that the management company had no idea what they were doing. The building's inspector came with them. The crew was assessing what work needed to be done, and the inspector said "oh man you guys don't need to do all that work, just paint over the cracks." This is why MAC's properties are horrible - their management is corrupt, negligent and incompetent; they frequently cut corners and don't care about you. Luckily the maintenance men said they wouldn't follow his advice and did a fairly thorough job patching everything up. That's great. A month later, my kitchen sink broke; then my bathtub stopped draining (no fault of mine on this one) and the water flooded the bathroom. Never was anything repaired in a timely fashion. My fridge broke, a week's worth of groceries rotted overnight. They got me a new fridge. I found a mouse coming into the apartment through the cracks in the floor. Nothing was done about him (though he was kinda cute). I requested the maintenance managers to contact me several times to discuss my problems, I never got any calls. DO NOT LIVE HERE. They have no idea what they're doing, they don't care, and frankly, I hope that one day the company gets shut down and goes out of business. Its a year later now and I move out tomorrow. I can't wait. The rent I paid here was not worth it; frankly, they should have been paying me to live in this dump. Also: the free internet that comes with the apartment courtesy of AWB internet is awful. The connection cut out every five minutes for the bulk of the year and mysteriously got better in the last few months. The only reason I didn't pay to get another service provider was because I'm a University of Chicago graduate student and I spend most of the day in the library with their internet anyway. And yes, this was bad enough to merit me creating an account on this website. read more

If you have choices, stay away from Mac Apartments. Their property management services are a joke-- zero stars would be the rating if it were an option. read more

In a year living, everything was awful: the apartment not available after paying a deposit, the continually rising utilities, the funny fees for billing / moving in / moving out / existing, the nickeling and diming ($6 for a laundry card?!?), the rude employees (save for maintenance dudes--love them), the bug problems, the mold, the slow responses to emails, the broken facilities, the closed stairways, just everything. read more

I love my apartment, but would have appreciated a packet or something that included information such as where the laundry was, which Internet provider I could use, etc. also, I've had a lot of issues when using the front desk such as recieving other people's mail and being told wrong information about my apartment. read more

Unethical practices. I have rented from Mac Apartments for 20 months, and I am glad to be rid of them. Mac Apartments have made an art out of charging for all sorts of hidden costs, taking advantage of the near monopoly they have around the Hyde Park area of Chicago. Move in fees, move out fees, service processing fees for who knows what, and especially those large gas bills (from a company called Conservice, whose sole purpose is to send out unclear utility bills) incurred on the renters in addition to regular personal gas bills from People's Gas. It does not matter how much gas you use in your apartment (with People's Gas), you will still receive gas bills for the common areas (from Conservice), which are higher than the ones you get for your own personal use of gas at home. Conservice will also charge you to open and close your account with them, which is clearly something that Mac should pay, since it is Mac Apartments that requires the services of Conservice, and not the renter. Additionally, the rent increase from one year to the next was exorbitant. When I first moved in, in 2015, Mac Apartments was in bed with AWB Broadband, an ISP. They provided a decent-ish internet connection free of charge. Soon after, Mac Apartments decided to not provide that service any more, and made residents pay for their internet connection. AWB was an incredibly frustrating company to work with in 2015 and 2016, but improved significantly in 2017 in my case (but that is another story). Mac is still in bed with Conservice though (see above). I suspect that personal information is not kept safely with all these companies, as soon after moving into the apartment, I started receiving a lot of spam in the mail (plus previous residents' spam and mail), although I had not given my address to anyone. The only saving grace were the service orders and service workers. The workers were awesome - very friendly, quick and super helpful whenever I needed any assistance. They were quick to maintain the badly ageing plumbing and to exterminate roaches in the laundry room. (Note that all of these were quick temporary fixes to the underlying, recurring insidious problems with the 100+ year old property that Mac Apartments really, really need to resolve.) The washing machines at the S Ellis property have seen better days. They are coin operated (in 2017, sigh) old rusted up machines. How is it that Mac Apartments have neglected to maintain the property at S Ellis Ave? There are unidentified wires just hanging there, off the side of the building. I do not think they are live, but they are certainly concerning. Additionally, the radiators at the S Ellis Ave property are incredibly loud and old. Be prepared for the radiators going "CLANG CLANG CLANG" all night in winter. Utterly disappointing. Browsing through other reviews, I see that my concerns have been brought up time and again by other renters. Do yourself a favor, and do not move into a Mac Apartments property. Dealing with individual employees (service workers, agents and front desk staff) was relatively pleasant (hence the two stars), but the company just seems to have a messed up ethos: profit at the expense of anything else, and there is no will to change. read more

Mr. Jenkins is a very exceptional apartment manager. Whenever there have been any types of concerns, Mr. Jenkins has come through expeditiously. I have always been able to depend on his expertise. Because of my great experience with Mr. Jenkins, I am going to renew my lease for another year , which will make this year three. I thank him so much for my wonderful experience with Mac Property Management. read more

Avoid MAC, if possible. I spent one year renting a MAC apartment, and my girlfriend currently lives in one of their buildings. First of all, the building I lived in, while it appeared to be clean and well-appointed upon moving in, was actually horribly maintained, and full of problems. The toilets clog easily, flow reducers were installed on all of the faucets and shower heads, rats can regularly be heard (and sometimes seen) scurrying around behind the built-in cabinets in the kitchen. But that's not all. I had a bedbug infestation in my apartment last year, and my girlfriend just found bedbugs in her room today. If you're looking at MAC, you're probably a U of C student, and trust me, the last thing you want to have to deal with in the middle of mid-term season are bedbugs. Last week, my girlfriend's roommates found that somebody had been stealing their packages from the mail area, and opening them up in the basement (they found their packages, open, in the hallway of the basement). While it is possible that another tenant in the building is to blame, I believe it is much more likely that some maintenance person or the building manager is the culprit. After all, if it were another tenant, why would he not simply take the packages back to his apartment, where he could open them in the privacy of his own room? The story gets worse, however. Upon reporting this to MAC, my girlfriend's roommate was told that unless he could supply proof of his claims, they would not take any action. What a joke; and an offensive one, at that. It seems to me the only thing keep MAC in business is their virtual monopoly on relatively cheap apartments in Hyde Park, coupled with the University of Chicago's endless supply of student renters. Having rented several apartments (some of which were in Hyde Park), I have never before encountered a "move-in fee"--but this is one of the expenses you will incur if you decide to go with MAC. They are a sleazy company whose business model seems to rely on their ability to prey on college students who are first-time renters and don't know what a halfway decent property management company should do for them--otherwise, I'm sure they would have gone out of business years ago. MAC will be pleasant and responsive right up until you sign the lease; then, you're on your own. Their support staff, including building managers, are unresponsive and rude. Consider yourself lucky if they do the bare minimum to nominally address the problems you bring to them. Most likely, you will have to call them back several times to follow up before they will start to lift a finger. I could not wait for my lease to end. I'm sure that if some motivated individual spent a couple of hours reading through Chicago housing ordinances or whatever, they could easily compile a list of violations and bring legal action against them. Hopefully, the Harper Court development will bring new property management companies into Hyde Park; I'm confident that if MAC had even the weakest competition, they would quickly go under. TL;DR: Awful company, terrible service, live elsewhere if you can. read more

I moved to a MAC property about a year and a half ago and this company has the absolute worst management I have ever encountered. Every time I have had to contact the office I have had a terrible experience, they give you the run around or just tell you what you want to hear to appease you and then have zero follow thru on their promises. The only bright spot is their maintenance employees. Some of these guys are truly wonderful, friendly and helpful. I had a few particular issues with some water damage and had one of their employees Rich come by to paint/repair the issue and let me tell you this guy was wonderful! If only they could employe more people like him especially in the office. Overall don't expect too much from the office but once you do get one of the people to come fix your issue you will be pleasantly surprised by their professionalism and curtesy! read more

If I could I would give MAC ZERO stars but yelp has you put at least one down. It was truely the worst living experience I've ever had. I lived in Six40 and was only there for 10 months. My apartment was infested with roahes. And I'm not just talking about a few... I was killing about 10 a day in the warmer months. MAC came and sprayed four times but this wouldn't help. There is currently a bed bug problem, I'm just glad I got out when I did. read more

We live at the Blackwood. It's nice enough. My complaints are that the trash chute on the second floor is often clogged such that garbage piles up, and the gym equipment and washing machines are frequently broken. Jonathan at the front desk is awesome. read more

Oh. Hell. No. I moved from a college town with an apartment monopoly similar to MAC to Hyde Park, so I figured I knew what I was getting into. I had absolutely no idea the bullshit I was going to have to do with with this fucking management company. So, in the beginning of our lease a guy came in to install our internet. He had a lot of trouble finding the right jack, and ended up ripping a lot of the outlets out of the walls, leaving giant holes in the plaster. Eventually, he thought he figured it out. Our internet went in and out for months, until we gave up and decided to pay extra for Comcast. When we tried to install Comcast, we realized that there is no phone line hooked up to our apartment. Instead, the internet guy had drilled a hole in the wall and pulled a cord through there from the outside. This cord did not have a consistent phone line connection, causing our internet problem. BUT THAT'S NOT ALL. The first time we tried to use our oven it caught on fire. I'm going to say that again. The oven caught on fire. Literal flames. We called maintenance. Three weeks later, they finally sent someone who declared the oven "fine" and left. Another maintenance person came the next week and said the same thing. Two weeks after that, a guy came in, took one look at our oven and said, "Yeah, that needs to go." He ordered a new one. It came in three weeks later. BUT THAT'S NOT ALL. By far the most disturbing thing we've had to deal with at MAC concerned renovations they did on the apartment below us. They stripped and re-stained the floors of that apartment, and put up a sign on its door saying it would be uninhabitable for 48 hours. We were not alerted, and did not know this construction was happening until we came home and promptly became sick from the fumes that were rising through the vents and into our apartment. The windows were closed because it was cold outside, and the stain can't get below 50 degrees. So all the fumes came into our apartment. I cannot stress enough how bad this was. It did not just smell bad. It burned our eyes. It coated our throats with weird chemicals and gave all of us (I have two roommates) colds for two weeks. It made us nauseous. It made us super woozy, tired, and confused. Eventually, we decided we had to leave the apartment and spend the night in a hotel. When we went to MAC to ask them to reimburse our hotel fee, we were initially told that they had made a mistake and should have given us notice about the construction. The woman we were talking to apologized, then went to call a manager. She came back about 15 minutes later and told us that in our lease it says that they don't have to alert us about construction on any apartments, including ours, and that they wouldn't reimburse us for anything. I asked what to do if I continued to have health problems from the fumes, as I am asthmatic. The manager told me to go to a doctor, but emphasized that MAC wouldn't pay the medical bill. We have since reviewed our lease, and discovered that it says that MAC has to give us 48 hours notice for any construction on any neighboring apartments. So, basically, MAC made us all really sick, then lied about our contract to make it seems as though they had no culpability. I have never encountered a more corrupt, evil, and more poorly run corporation in my life. And I hope I never will again. read more

The team at Mac Properties made searching for an apartment much easier than I had anticipated. They found out what my preferences were and they helped me find a place promptly. Everyone involved was very helpful and kept me informed. I am very satisfied with their quality of service. I would highly recommend them to anyone! read more

Terrible, terrible, terrible customer service. The only way MAC will act is if you threaten to withhold rent then you get the best customer service. So my advice to all present tentants is to look into your landlord/tenant rights and if problems aren;t solve in 24/48 hr for emegencies and 14 days non-emergencies you can legally withhold your rent until problem is solved. Once MAC knows that you know your legal rights they act accordingly. read more

We are coming to the end of our lease and so this review. Deavonn Jenkins at Mac was the man you want -- always one email away. Having interacted with a few, I know he is the best property management guy in Hyde Park. All complaints and work orders were taken care of ASAP and communication was super. No complaints; would readily stay at this apartment again. read more

I live in East Park Tower and It's been about a month since the building no longer has onsite management. Before I moved into EPT I heard good and bad things about Mac Property Management but since they own a lot of the property in Hyde Park I figure I'd give them a try. When I met the property manager Mrs.Clark, she was so warm and very knowledgeable she made me feel like a person and not a number. Also the building was very clean and the apartments were really nice. The fact that there was someone in the office daily for tenant's safety, to receive packages and to answer questions was definitely a perk. Now, there is no one onsite. We have to pick up our packages across the street at The Del Prado. I don't want to go across the street, in the cold, to get my packages that's why I moved here for the convenience! Also, safety is a concern now. There is no one here to police the building. People are smoking in the hallways and I'm scarred coming home from a night out. As a student we are already targets for robbery, rapes, etc. Finally, there is no decrease in my rent since some of the amenities have been taken away. We were not asked how we felt before the changes were made they just happened with out notice. Overall, I don't know if I'll renew my lease because it does't seem like Mac cares about their tenants, they just care about the bottom line, money:( read more

I can only speak for the apartment search part of the process, but I had a great experience working with Mac. I worked with Jennifer to find an apartment and she understood exactly what I was looking for and made the whole process very easy. Management at Mac also waved some fees when I had unexpected circumstances come up. Overall, the people at Mac were very friendly and understanding. I would definitely work with them again in the future. read more

I love living at Regents! There are so many amenities available. However one thing I really don't like is how we are only able to pick up packages at a certain time, or that if a package is too heavy they don't accept it. I also don't like how long it takes for things to show up or clear in your account. But besides that, I love my apartment! read more

Very good about doing repairs. Dingy apartments and have about 20$ of hidden fees per month

I walked into a friendly looking leasing center and left feeling like a complete idiot. Not a single person that was there acknowledged my existence. And there were several emloyees and not a single client. It does not say please make an appointment? I stoood around for about 5 minutes and finally sat down for another 5 minutes (seemed like much longer) before walking out feeling stupid and invisible. I WASTED my time. What's the point? Are the phone and online inquiries more important than the person that is there and IN PERSON ready to talk to someone about finding a place to live? I think I can find someone else to rent from. read more

This company doesn't even warrant a star! I worked with a leasing agent named Jourdan Brunson. He gave me this spiel to get me to put my money down on an apartment he was allowing me to believe I would be renting and I did just that three weeks ago. After him not returning my calls and emails three weeks later he contacts me and says I was denied. Mind you I already gave my current landlord my notice and now that I have four days left until me and my children are homeless he won't return my calls or emails regarding my refund of the money he took out of my account. I keep calling and getting sent all over the place with no real answers when I Will receive my money back that was part of my moving fund. Now me and my kids have four days to be out on the street while Mac Properties doesn't carets ret and nobody will contact me back about my money. Can anyone out there help me with someone's number in higher power with this company? And give me some insight on what I can do to retrieve my money back ASAP so me and my kids can at least stay in a motel until we find something? Pleas anyone if you have numbers or info please help us. read more

My residental Manager for my apartment building has been pretty consistant. When we need things fixed and done I call her direct line and she makes it happen. And if we have concerns she listens and try to make it better. So the two stars is for her. Now the company as a business sucks. Rent goes up every year twenty or thirty dollars, they charge for parking, there apartments suck. 98% of there basement laundry facilities look like a cave with a washer and dryer. They only focus on the newly renovated apartments and not the buildings that really need help. There should be a person cleaning hallways and lobbies everyweek and making sure lights work but they don't. When they buy buildings they throw up walls everywhere. I have a tiny closet bathroom. Really? Really? That's not right. If I move to another mac place why do I have to pay this move in fee or application fee again. I'm in the file that should be for new residents only. Mac should do everything they can to make the apartments comfortable affordable but spacious, but they don't they over charge you for crap. Can I get a two department sink at least if not a dish washer. I'm unhappy with Mac Property, but I'm still with them because I like being by the lake and they have taken over hyde park unfortunately. Mac you need to do better and you have a lot of work to do. I do appreciate Arifa, Mark in Matenience, and Anette Johnson for their service, and kind personalities. read more

After searching for a new apartment in another area, I've eventually come to the conclusion that Mac is okay. I rented from them for a little over two years. I would generally describe them as "professional," with the quotation marks. They are very businesslike and come with both the pros and cons that go with it. The pros are that maintenance requests and inquiries are generally addressed pretty promptly. They didn't do anything slimy, with all arrangements up front. And if you pop into their office there are always a bunch of representatives who are very nice. The cons are usual bureaucratic issues. Sometimes reports get misplaced or duplicated. Sometimes representatives are confused about how to handle an unusual situation. And they will only be so flexible, especially when there's money to be made. Once a pipe started leaking in the apartment above mine, and as water seeped through the wall, Mac sent over maintenance guys three or four times to do the very important job of staring at the wall, agreeing to each other that there was water there, and leaving. That repair job ultimately took close to a month, which I think is ultimately forgivable due to the complexity of the job, but was kind of annoying to experience. The other time, I heard a mysterious squeaking sound in my room. I sent in a few requests, and one receptionist helpfully suggested that it could be the smoke detector. Since it was after hours on Sunday I eventually climbed up there myself and replaced the battery so I could sleep and phoned in to cancel my requests since I solved the problem. Over the next week, I would have no less than two maintenance guys come in nonetheless. One left behind an old dusty smoke detector and moved a cardboard box right onto of my bed. There are also arrangements (up front but unavoidable) that can get on your nerves. My rent crept up by about $25 a year, which is decidedly faster than inflation. (I suspect that they're gambling on the fact that moving is a pain in the ass and most people wouldn't want to do it.) New leases sometimes came with new payments--heat was free when I moved in, but my last lease came with a page explaining that they're beginning to charge for heat. And finally, when I had to move at the end of the summer rather than the beginning, they refused to offer me a short-term lease, instead forcing me to either sublet or "buy out" (pay an additional month's rent two months before the move-out date). Technically honest, but annoying. However, they were generous about issues for which they were partially/wholly responsible (which occurred mostly near the beginning of my residency). When their tech guy couldn't get the AT&T signal to my room, they credited me for what it cost to call the AT&T guy out to do it ($100). When they threw out a package from amazon because it was leaking (it contained peppermint oil in a small glass jar) they compensated for the value of the package and added a $25 gift card for the inconvenience. Basically, Mac is okay. I wasn't overjoyed to work with them but I don't think they're that much worse than other property management companies. I recently moved out and I'm not sure when any cleaning charges might come, although until now I've been reassured that ruined blinds counted under "normal wear and tear" and I wouldn't even be charged for that. I'll update this if I hear back from them about cleaning charges. read more

Mac propries is nothing special. I try my best not to have to call the office because they are so rude! I was fighting the battle of parking for over a month. so I cancelled my parking in april because I figure it was warming up outside & to pay $150 for parking in the summer is insane I rather save my $150 for a few months. I think that is ridiculous to charge $150 for a parking spot that is a block away. Anyway I cancelled my parking by calling the main office & the lady told me that I had to pay for May because they needed 30days notice.. Ok no problem so i paid for May. Comes June I get a bill in the mail along with my rent statement that my parking payment was due. I called the office to aware them that I already cancelled my pArking spot. I talked to a guy who was so rude ! He told me that I had not cancelled my parking and there was no note in the system of me canceling my paarking and that I would need to give them 30days notice. I explained to him that this must be a mix up because I cancelled my parking in April. He then asked me who I Spoke with when I called, maybe it was my fault for not remembering but i didn't think it would have been a problem. So the guy contined to tell me how I can cancel my parking & now telling me that in order to cancel you must email the manager. I then asked to speak to a manager, he transfered me to the manager and of course she didn't answer. So I called back and he told me that she was on a call to leave her a message.....she never called back. I was so upset I didn't know what to do. They wanted me to pay for this parking spot that I already cancelled 2months Ago. I'm not sure what my husband told them but he got it all figured out. The management SUCKS seriously. The front desk receptionist are not friendly they dont even speak to you, nor do they even lift their heads up for the computer behind the desk to see who is coming in & out. And if your hands are full don't expect them to open the elevator for you. read more

I know others have had issues, but I've personally had a good experience with MAC. I've lived in two different apartments with them and they've been helpful and responsive to my concerns. However, I'd have to guess that this has a lot to do with who your specific property manager is - some of my friends have had much less positive experiences, whereas both of the properties I've lived in have been managed by the same person (Medina!). I've found that if I am reasonable and clear about my expectations and requests and make an effort to be a good tenant, MAC employees make every effort to be good landlords. Generally speaking, MAC apartments do seem a little expensive for what you get, but given that I've been happy with the level of service I've received it's seemed fair so far. read more

I recently just moved with MAC and was completely happy until I had a serious situation with my neighbor. I immediately notified Tina, one of the MAC Property Managers, and she came to my aid quickly. She actually came to my place of residence, made me notify police, and even insisted on helping with any other issues that I may have in the near future. I've always heard that usually when you just move in a place and notify the property managers of a problem, they either act unresponsive or take a long time to rectify the problem. That wasn't the case with Tina and she made my experience a positive one because of her care and concern for me and my situation. read more