I was referred to Mac Made Easy by Apple Support. My experience walking into the store was great. Awesome customer service and fast results. The only reason why I didn't give them 5 stars is because I tried calling the store numerous times and no answer, however I was glad I drove there to check them out. My sons iPad was fixed within minutes and we walked out of there happy customers. read more

I brought my dead iPad in and yes indeed the battery was the culprit. Unbelievably they diagnosed the problem and got me a replacement iPad after a week! I feel fortunate that the shop is in my town. It couldn't have been sweeter; Marley was efficient and friendly with great customer service. read more

Worst customer service ever! We had the same computer in twice and they declared nothing was wrong...and now it doesn't boot up at all. They charge twice as much as it would cost to send computer in and get repaired online. Clerks are condescending and disrespectful. Save yourself the hassle and get your repairs online. And just to get a flavor of the attitude of the personnel, just read a few of the responses by the manager to one star reviews. It's obvious why the personnel act the way that they do. read more

So thrilled with the service I received at Mac Made Easy when my iMac quit working. They were quick, thoroughly explained my options and helped me decide the best one for my needs. Not once did I feel patronized or stupid when asking questions, I'm not super tech savvy. But within two days of dropping off my Mac it was back at its table ready to work again. Excellent service. read more

Not friendly service at all!!! I went there to buy a new mac and waited patiently for 20 plus minutes and not once was I acknowledged. So I walked out and waited till I went to O'ahu to buy one. read more

Have had 2 excellent experiences with this business. COVID protocols were spot on. I felt very safe. Staff was knowledgeable and friendly. Their service was outstanding. read more

I originally went in here to purchase a new macbook, which i did, listed for 1799, paid over 2100 plus with apple care etc, got home opened the box and realized that these, unlike my 2012 macbook pro are NOT UPGRADEABLE, so i call FOUR DAYS LATER, purchased friday, called monday, to see if i could exchange it for one with a bigger ssd etc, they then informed me there was a TWENTY (20) PERCENT OPEN BOX FEE! This is NOT CHARGED AT ANY APPLE STORE, which this IS NOT, so unfortunately i am stuck with a four day old brand new macbook pro with a hard drive much too small for my use, long story short lol, dont buy ANYTHING here, go to an apple store, Target or buy on apple store online, no fees or bullshit, sad to see businesses take advantage of small town people like us, aloha mac made ez read more

I took my IPhone in as I damaged the screen. They take Apple Care. The two guys who were working were both extremely nice. I cannot remember the name of young man who helped me. He ran an Apple diagnostic and it just seemed like my screen was the only thing that needed repair, thank goodness. These two guys were so busy and a line was forming. They were short staffed due to someone calling in sick unfortunately. I know what that can be like. They were both calm, cool and collected, very polite and professional. Hard to find good employees now a days. I will come back both very knowledgeable. Mahalo read more

Forrest, the Mac tech, was extremely helpful both in trouble-shooting and fixing my computer issues. I was having difficulties with an older MacBook Pro. He not only offered solutions, but was prompt, patient and professional as well. I left completely satisfied, with all problems solved. read more

Very happy with the service from Mac Made Easy. Brought in my Mac Book Pro for repairs on Tuesday was told that it could take the technician 3 days to take a look at my laptop, so I prepared for them to call on me on Saturday or Monday (given that it was Thanksgiving week). I was extremely happy to get a call the very next day from the technician to let me know they have looked at my laptop and what they found. With my approval they started the repair process and said it would be ready by the middle of next week, so I was expecting to hear back from them on Wednesday or even Thursday next week (after the holiday weekend of course). To my surprise I got a call Monday afternoon 2-3 days sooner than I expected saying my laptop was ready to be picked up! Being without my laptop is hard as I use it everyday, so being able to get it back in less than a week (literally 5 days) from the day I brought it in was AMAZING! Not only did they expedite my repair but the staff was also very knowledgeable and friendly; from the front counter person to the technician who I spoke with a few times over the phone. I highly recommend Mac Made Easy and I will use them again in the future if I ever need anything. read more

Nope. A month later and you still NEVER answer the phone - any time of day, any day of the week.

I am so happy that these guys exist. After 6 weeks of Apple screwing up my appointments for a battery replacement (and ALWAYS being out of stock of the part I needed) my computer finally decided to give up and stop turning on. I rely on it for work and went into a full panic... Apple Support was infuriatingly apathetic and after being on the phone with them for hours, their specialists referred me to Mac Made Easy. I spoke to Will on the phone, and in 5 minutes he helped me more than Apple had in weeks. He knew exactly what I needed, and made sure that the part was in stock. When I came in, he went straight to work and Aaron made sure we were welcomed and helped the entire time--they were done in less than half an hour and even fixed a minor issue my laptop was having. I can't thank the team enough for helping me out, they truly did much more than they needed to. It's a standard of customer service that I hope all businesses can take a note from, and I will most definitely be back again. read more

After reading all of the Yelp reviews, I was terrified to take my MacBook here for repairs. I actually read the reviews multiple times and decided to deal with a broken computer until I could get to Oahu. Fast forward 3 months, went to Oahu, and none of the Apple stores were accepting appointments or walk-ins due to COVID. Upon returning to Hilo, I called Apple support in hopes of being able to send my computer in, however that wasn't a service they offered for my screen issue. They informed me that I could take it to Mac Made easy. With no other options left, I decided to give them a call. I spoke to a very kind gentleman who told me to just bring it in, no appointment necessary. I went in the next day and waited no more than 5 minutes to be helped. The staff was extremely friendly, informed me of the process, and told me it would take 5-10 business days to complete the repair. Exactly 5 business days later, I received a call to pickup my computer. Luckily the repair was covered under an extended warranty through Apple and I didn't have to pay a cent! I'll definitely be back if I have any other issues with my Apple devices. Mahalo Mac Made Easy!!! read more

I had the best experience when I went to the Mac Made Easy-Hilo Store. I was so nervous because I purchased a 2017 MacBook Pro from apple (and did not purchase the Apple Care), and my computer screen unfortunately broke. I was worried and didn't know what to do, but I mustered up the courage and took my broken computer to Mac Made Easy and the employees there made me feel so much better. Because they are a certified Apple Store, they immediately assisted me with the broken screen issue. Unfortunately, there were unique issues on Apple's end and Apple sent them the computer back still broken. Mac Made Easy employees were so diligent and took EXTRA care of me and communicated with Apple and Apple ended up fixing the screen that same week. I highly recommend this business because they truly care about their customers and go the extra mile to make sure that their customers are #1. I will always feel confident when I have any other technical problem when I need their services again. A++++++ Mahalo nui loa, Kristina Erskine read more

Went into Mac Made Easy Hilo on Saturday, January 16, 2016 with a girlfriend to look for an external hard drive. There was a gal at the computer and another young, attractive gal with long hair that came out from the back to help us. I told her what I was looking for and that a male worker previously said I could come in and they'd show me how to set up the hard drive and show me how to set it up so it would save everything automatically. The young gal said, "Oh he said that? We don't do that. He must've been the trainer and he's no longer her". She had no smile on her face, spoke in a condescending tone, and showed NO ALOHA SPIRIT. The gal on the computer was of no help either. The young gal then proceeded to tell us that they are short staffed so they can't help us. There was no one else at that time in the store except my girlfriend and me. Then I asked if I could plug in my computer cause my girlfriend said she could try to help me. Young girl hesitantly said "yes", and by that time my friend and I was so disappointed with their lack of enthusiasm to help that we just immediately left. We were talking outside of the store for awhile and the horrible experience we just had when the young gal came walking past us. We stopped her and told her how we felt, and she was apologetic but I'm not sure if she was really sincere. She tried many times to get us to come back in again, but respect was already lost. At the end, she did me a favor because I got an external hard drive from another store where the customer store was excellent and it cost half the price!! Never shopping at Mac Made Easy Hilo again! read more

In these unprecedented times, companies and employees with exceptional customer service really stand out. My experience at Mac Made Easy in Hilo today stood out for this reason. The employees were knowledgeable, helpful, and patient not just with me but with the other customers. Thank you and keep up the great work. read more

When you are a tourist, and all of a sudden, you can't plug the charger into your iPhone, it's hard not to panic. Don't panic, just bring your device here. A wonderfully calm guy fixed our phone FOR FREE! (We were so grateful that we bought an accessory we didn't need.) He then looked up the phone and told us how to get a free phone battery replacement once we get back home. This is a fairly large shop with at least three or four employees work up front and in the back. They are wonderfully easy to work with. We are really glad we found it. Mahalo!! read more

Worst service ever. Took my Apple Watch to Mac made easy 12-3-2020 as my watch new out of the box would turn on and couldn't hold the charge. I was told I was covered under warranty and I didn't have to pay anything and in 3 business days I would find out what was the issue. 3 bus days passed and I contacted them again and was told apple requested the watch back for repairs. Days go by we finally called today and was told it will cost me 386.00 to fix which is more then what it's worth. Called apple they never received my watch or a repair number. I was told the watch was sent in and they don't have it. After being yelled at on the phone when requesting more info I went down and low and behold my watch was just revived back from apple which is a straight up lie. Apple never saw my watch or inspected it. I got my watch back still broken but the service was horrible and the young man who yelled on the phone there is no manager made it even worst. All employees covering for one another when questioned. Don't take your apple products here the service is horrible and I had to threaten to call the cops as I wasn't even contacted for consent to send off to apple and Mac made easy said apple doesn't happy repair numbers which is bull. read more

Helpful, simple and much better than going to my phone carrier store. However, the associates in the store are something else.. Some are very kind and helpful, ...while others come off as pretentious and irritated. Instead of being understanding or helpful the associate chastised me for not backing up my data on the cloud while patronizingly explaining what the cloud is. But the other times I've been in the store have been mostly successful and the associates usually give really solid advice. read more

Mac Made Easy is the perfect name for this store because they make owning a Mac easy - even if you don't know what the heck you are doing when it comes to computers! Aaron Grodin helped me out and he was so friendly and knowledgeable. He definitely knows his way around a Mac and I was so happy that he was able to solve my problem quickly. I watched him help another lady who was just as clueless as me, and he was so kind and fixed her problem in a matter of minutes as well. I give this place two enthusiastic Shaka's up. read more

Aaron and the team are Extremely attentive, knowledgeable and full of ALOHA!!! I'm deployed to Pahoa and Keaau as Red Cross shelter manager and rely on my Mac book air for all my reporting and I made it popped out... after a call, quick drive, and a conversation at the store I learned that it wasn't my computer by an issue with the charger. I would have bought a whole new machine but the Honesty, Candor, and Aloha are all exemplary!!! Mahaloz Aaron!!! read more

Called to get a quote on replacing a battery for a MacBook, $360 (which is more than double than the mainland!) then he said I need to pay a $95 "check-in" fee... what a joke, for that price I might as well buy a new computer! read more

Beware!! Scam shop!! I took my Mac here to get fixed and I was scammed twice. I needed my computer back so I just paid them and I don't trust to leave my important things with people after a disagreement. The work that needed to be done was a "tier 3" type of work, so I paid half for the diagnostics, which was then applied as credit towards the repair. I picked up my computer, paid, and left. When I plugged in my computer, the problem was still there. I was pissed, I should've made the guy show me that it was fixed before leaving, he didn't even offer to do that either. I paid $137 for a problem that wasn't even fixed. They claimed it was fixed, told me it was vintage so parts will stop working. I brought it back in before the 90 days. It should've been fixed for FREE since the problem wasn't fixed, they ran diagnostics again and found it was a sensor, which could've been the problem from the beginning, but because I said it sounded like another part, they just stuck with it because of the type of work it probably was, which charged more. Told me it was gonna be an additional $60. Again, this should have been FREE since it wasn't fixed. Went to pick it up, they charged me $80. When I asked to speak to the technician, he went home and I would have to leave my computer there and come back, or just pay and talk to him later. Again. I don't trust anyone after a disagreement, especially if they have a NO GUARANTEE that your items that you brought in will be taken cared of!! Can you believe that!! NO GUARANTEE that your items will be taken cared of?? If they broke it even more, they make you sign a paper saying that if they broke it, it ain't their fault, I took a chance cause I needed my Mac to be fixed and this was an "authorized" Apple technician. That is why I paid and took my computer home. DON'T TRUST anyone who can't back-up their work and be responsible if they damaged it even more, which they are "authentic" "authorized" Apple techs, so they should guarantee that your Apple products work since they are "authorized". It's Bogus!! Scammers!! If they can't back-up their work, they are not authorized Apple techs. They can't even guarantee to fix your iPhone screen to work, you don't need to be an "authorized" Apple tech to fix that. There are plenty of places that fix the screen and they can't guarantee that it will work??!! Beware. Don't trust. read more

My IPhone needed to be repaired. They ran complete diagnostics, identified the problem and scheduled repair. Professionally done in just over an hour. Issue resolved. These guys met and exceeded all my expectations. Awesome job!!!!! read more

Genius Bar 2.0 The staff at Mac Made Easy have been excellent each time I've needed help with my computer. I was slightly nervous taking my MacBook Pro to anyone other than Apple, but these guys are certified geniuses. Five star service with a smile. read more

I just left this establishment. I can't explain how upset I am right now. A few days ago, I bought a Ipad pro cover with the blue tooth keyboard ($200). Before I bought it, I showed the sales person a picture of the Ipad that I needed it for. The Ipad was still in it's original box. Well when I gave it to my wife as a gift, she opened it and tried to hook it up to her Ipad. It wouldn't fit. We took it back to Mac Made Easy to return it. The manager Henry Chung Easterling told me that he's going to charge me 15% ($30) restocking charge because we opened the box. I explained to him that they're the ones that made the mistake in selling me the wrong item. He said it really doesn't matter because how would I feel if I got sold an item that was previously opened. I got really furious with that answer. Even the two other customers that were in there couldn't believe that explanation. I also explained to him that being a small business owner myself, I've always tried to support the local businesses. I even bought 3 laptops and a few Apple Tv from them. He really didn't care. Well after arguing with him for about 15 minutes, he said he's going to make an exception for me and charge me only 5%. This still didn't sit well with me. I told him you understand that you're charging me $10 for a mistake your store made. He said he understands but that's all he can do for me. I can't believe that he acknowledged that the store made a mistake but yet still charged me $10. Again, even the two customers in there couldn't believe it too. I was tired of arguing with him and told him just charge me the $10 because I am so done with this store. I will not support them any more. My wife is also a purchaser for an elementary school near by and she said she will make sure they don't purchase anything from them any more. This $10 will cost them a lot more in the future. So customers beware. Make sure you buy the right item. Even if the sale person tells you it's the right item, they will charge you 15% if it's not. ANY COMPANY WITH THIS KIND OF ATTITUDE DOES NOT DESERVE THE LOCAL SUPPORT. BUY DIRECT THROUGH APPLE. IT'S CHEAPER TOO. read more

I love this place and I'm thankful for them being around being the only Mac store in town. I've bought 2 desktops and 2 laptops from within a span of a year and they've been nothing but super professional, prompt and friendly. Thank you for being around. read more

Lee and the tech team saved me with a work problem that I had been struggling with for a week. I had 2 other tech people work on it without success. One appt, late on a friday even, and now it's solved! So happy. Total expertise. next time I will call these guys first! read more

Super helpful staff! Very willing to help with my iPhone issue and shipped it to apple for me to get fixed. Henry especially helped me and was very kind and patient with all my many mishaps. He's a person of superb character. Thanks for being great guys! I appreciate you. read more

Called Mac Made Easy in Hilo with a password problem with my MacBook Air. On the phone their technician walked me through what to do to help reset the password and it worked. Did not even have to go to their store. This is what I call service. read more

They make computer repair real easy. I didn't need to make an appointment,, I just dropped off my laptop for them to look at. My computer was locked up , they took care of it and I haven't had a problem since. I took my computer in for a check-up when it was running slower than usual since it was still under warranty. They told me all the steps they did aand how to watch out for possible issues. Bought an iphone from them as well and they took care of all the syncing with my laptop. read more

Awesome service, patient, and very thorough. Michael H is the bomb! Took my apple watch in and they fixed what they could overnight. A day after picking it up, something went wrong again so i came back the next day. Michael immediately recognized me and put me at ease for my watch. He was quick to action, very genuine, and made sure i understood my options. We ended sending the watch to apple and got it replaced within the week. My experience here was by far worth it and it's amazing how well they handle the other customers no matter how small or big their situation is. Overall love this place and would consider coming back here should i ever have any complications with any of my apple products. They really know how to treat their customers and are very genuine! read more

This store is awesome. Great employees and management. These people are super helpful and know their stuff. I would recommend this place to all my friends and family! read more

the closest thing to an apple store in hilo i had some repairs done on my imac that was still in warranty. they did a great job and had a quick turn around. no need to fly to oahu, haha. great selection of accessories as well read more

I had incredible experience at that store service was totally on top of it all! Recommend Highly don't hesitate you gotta Mac it's the place to go. Mahalo! read more

They have a decent selection of small components and things that a Mac user needs from time to time, plus the usual stock of Macs. What they don't have is a welcoming or helpful manner. The times I've been in there I've always had the strong feeling of somehow not being cool enough. I'm over 70 . . . but before you roll your eyes, I've also been working with computer hardware and writing code for almost 35 years, and with various Macs since the mid-90s. I've had a G5, a couple of Mac Pros (both modded), iMacs, more Macbook Pros than I can count, and so on. I've been inside half a dozen iMacs to swap out drives. It's not even close to being my first Mac rodeo. But at Mac Made Easy, I get what feels like the "old fart who's probably on AOL" treatment. And I don't like it. I sent a mid-sixties woman (not at all computer literate) down there for an iPad and she walked out, feeling totally dissed (she went straight to Verizon to get what she wanted). Another thing that annoys me. I'm in their system, with a Hilo number and a Hilo address. When I buy something, I say that I'm in the system and each time my data pops up on their screens. So what's with asking me for ID when I use my credit card? I'm not a guy who ever says any flavor of "Do you know who I am?" The problem is that they seem to think they know who I am. They don't. I'd love to support a local business, but the truth is that unless I need something quickly, I'll be using Amazon. read more

The employees are extremely helpful and very patient (which is nice because I change my mind about a hundred times before I decide). They explain everything very well and it seems like they are legitimately wanting you to have the best working computer. They gave multiple options for fixing my computer and for that, thank you, Mac made easy! Special thanks to Nick read more

I have used the services of Mac made easy for many years. But let me tell you something has changed. I was completely ripped off by this company in their new location. I don't recommend anyone use their services anymore. It's so sad to see this happen here in Hilo. read more

Excellent customer service from the minute you walk through the door. Super professional, they know what they're talking about! I never once felt stupid or talked down upon. I've been to places that made me feel this way when it comes to fixing Apple products. I came in with a problem and the guys gave me a list of options and suggestions. I am super impressed. I highly recommend Mac Made Easy! read more

Needed an emergency repair to my MBP - part was ordered on Friday, installed on Monday in 15 minutes. Just great.