I was unfortunately very disappointed with my makeup appointment. Jane did not wash or sanitize her hands before starting my makeup or apply any primer to my skin. The winged eyeliner was noticeably uneven, and my eyebrows were brushed straight downward, which wasn't flattering and wasn't a style I requested. To make matters worse, I broke out with acne after the appointment, which has left me concerned about the hygiene practices during the service. Overall, this was the worst professional makeup application I've ever received, and I left feeling very disappointed. read more

Outstanding customer service! 30% off Boxing Day sitewide, which is an incredible sale! Am a huge fan of MAC lip colour and went in to pick up a pinky nude lipstick. Staff recommended bestseller Twig (satin), Cosmo (Amplified) and a couple others to select from - loved the Cosmo shade! Remembered to restock on Paint Pot (Layin Low), picked up a Technakohl eyeliner in Broque (subtle shimmery coffee brown). Was looking for an everyday eyeshadow (formerly used Shroom), staff recommended various colours including Rice Paper, Motif, All that Glitters (rosy copper with frost finish) Of several MAC locations, this location on Robson is conveniently located and has excellent products on display. Thanks to MAC on Robson for helpful, efficient, knowledgeable customer service! read more

Thank god for my Mac Pro Card which gives me my 40% off MUA discount. Otherwise i would be in trouble! Pros- -one block away from where i live -love the blot powder, eyebrow pencil, studio fix and studio tech , brush cleanser, lipsticks, lip and eye liner i could go on..... Cons- -some of the staff are not helpful and so are just rude But the last few times i have shopped there the staff have been quick to ask if i needed help and have been friendly, efficient and handled my exchange of a defective product with such ease i was amazed! I of course will be back - when your addicted to make up - this place is like crack read more

It caused inconvenience for customers to enter the store when they put a table right by the door inside the store with a sign telling customers to wait at the door for assistance. That means customers need to either crowd by the entrance or stand outside. We stood aside, then a sales associate came to the floor from the back and told us to come inside. Then she started to talk about the products but we could hardly hear her because the music was so loud like the music for clubbing (she needed to confirm with me the number of my purchases and needed me to repeat my email address when I paid due to the music). Finally, she stopped talking and she asked me do I know what I am looking for and I told her. They really should turn the music down because it was not easy to hear each other already through the masks. Their credit card machine (square and big on the table), which was not the usual one in the store, did not say "tap, swipe, insert;" there was no instruction to show that it was ready after the screen changed. Also, it was odd that there were no sales associate on the floor when we entered but they all came out from the back after we finished the transaction. Does that mean they do not want to help customers unless they need to? P.S. The edge of their paper bag was so sharp that it almost cut my sister's hand. read more

Thanks Allison for the great service yesterday. You treated us so nice and respectfully and was very helpful. When we found out that she was the assistant manager, was surprised that we were not passed off to one of her co-workers. Well done, thanks again. read more

The destination of choice for any make up fanatic is definitely this MAC location! They always have several artists in store to answer any question or help you with application, and they always have the largest selection of items. They have several of the same stations set up throughout the store and this is to help with the crowds that gather (especially on the weekends) - because they want everyone to be able to see their stuff. The organization of the items make it easier to see and try. I LOVE the eye shadows here. The pigmentation is amazing! You will find any color under the sun and they're also long lasting. Some of my favorite colors include Vex, Humid, Idol Eyes, and Honesty. (don't you just love their names?!) read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

6/100 I went in the other day after my friends dad told me I looked pale. When I suggested the artist pick the shade it was 3 shades lighter than my last compact!! I could not believe it! I ended up leaving with the basics plus another bottle of brush cleaner, sure beats having to buy new brushes. read more

MAC Cosmetics - Is that for real? - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

LOVE the makeup. HATE some women who work there. The older ladies are a bit more professional, but the younger "I just graduated from cosmo-school and hate everyone" crowd displeases me. Ladies, no amount of makeup can make those scowling expressions charming. read more

" um miss, can i....." "oh excuse me, can you..." "may i have some hel.....p?" this is what i say to get the the attention of everyone who works there.. every time. then i leave, sad and empty handed. read more

Yes, MAC used to be a canadian company. It is now owned by Estee Lauder and has been for several years. Yes, they do have amazing eyeshadows but the rest of their products are really not all that great. Hey MAC! Sephora, Murale and other cosmetic stores are now in town! And they all have better customer service than you. Sure, you pay lip service (haha) to the environment by exchanging 6 empties for a lipstick but the attitude you give your customers when they do so really leaves a bad taste. I am sick of the attitude I get here. I am taking my business elsewhere because i can get better service and cosmetics that are better than yours elsewhere. Goodbye MAC. read more

I used to love MAC cosmetics soo much when i was younger. and i'll admit i still kinda like their stuff, but i've realized theres better service, and quality out there. The best thing about MAC is there presentation. Thats it. Their cosmetics are too heavy and too much. The people that work there, are obviously able to put make up on you and teach you some techniques, but lets get real, when am i ever gonna wear bright blue or green eye shadow to work or school? Most women (not all) are always looking for the most natural looking cosmetics out there. And MAC is definitely not the answer! Here's a short personal experience of mine from there. (i have many bad ones, but i'll just mention this one) I went into MAC to get a nice natural colored foundation that matched my skin tone. One of the girls helped me out, and suggested which color suited me best. (side note, i have olive skin, meaning usually its really easy to find a right color for me). I took her advice, and bought the foundation she suggested. i even tried it on at the store with her assistance. I walked out of the store, went to the washrooms to check out the color, and i was ORANGE. this is only one of the many bad experiences i have had at mac. I know its not a great thing to say when it comes to reviewing on yelp, but MAC is not as great as it seems. Their presentation is gorgeous, and thats about it. I'd much rather shop at Sephora and get my moneys worth, and the right tones and colors that match my skin! Because at Sephora they carry MANY companies, therefore having more variation in color, tones, textures and etc. read more

I've been purchasing MAC Cosmetics for 10+ years... Yes, my first lipgloss at age 13 was from MAC. I've even been lucky enough to model for a few of their product launches. Most of the long tenured staff know me by name and I've always been treated well; both at the Robson location and the Metro location. The reason MAC lost a star from me is echoed through other reviews, some of the staff are downright rude and radiate an attitude as if to say "I'm better than you". I don't like feeling that way when I go somewhere to spend MONEY. So yes, MAC has lost a sale from me a handful of times due to this reason. read more

Not gonna lie, I get glares in this store and I don't know why. I rarely go into this store and I'm never in it for more than 15-20 minutes. Unless I'm getting a concealer I already use and know what I need, I'm not wandering in here.. read more

Whenever I was out of Mac make-up, I would hold off purchasing my war paint until I made a trip to this location on Robson. The staff is really accomodating and friendly (heck, I think that goes to all the people I've met in Vancouver.) This location has well-stocked shelves. If I couldn't find an item, or a color, in LA, I could always find it here! read more

The service at this location is hands down top notch! Yesterday I was out for a walk and decided to wander to Sephora located in Pacific Center. As soon as I walked in I was completely overwhelmed as I am not a big make up person. I was looking to replenish a few things and not one sales representative asked if they could help. They were too busy chatting amongst themselves. I am a true believer in good customer service and while I am sure that I could have found the items myself I was put off by the lack there of and left. I was on my way home and saw MAC, I was hesitant on whether or not to continue the makeup hunt but decided to give it a shot. As soon as I walked In I was greeted and asked if there was anything specific I was looking for. I decided to browse for a bit on my own and then decided I needed some help. The representative that helped me was Emma and she was a pure delight to deal with. She took her time to help me find what I was looking for and then some! She was very knowledgeable and friendly. I even asked if she could give me an eyeliner tutorial and she was more than happy to. She did one of my eyes and guided me slowly through each and every step. Thank you so much for such a wonderful experience! I will be back soon! read more

My girlfriends and I would drive from Seattle and cross the Canadian border to stash up on MAC make-up. That's how faithful we are. I would already be vacationing in Seattle and we'd do a day trip to Vancouver and just go shopping on Robson Street! Those were the days. Their staff is friendly and very helpful. They are fully stocked and sometimes they'll have special limited colors only available in Canada sans their US stores. Which is always a plus. I loved coming out to Robson's MAC make up store on every chance I get. read more

As I am not a MAC user (and generally not a heavy makeup wearer), I'm not qualified to speak on the products sold here. So I am speaking about the store itself. I've purchased gifts for MAC fans on a few occasions and going to cosmetic stands is not an experience I relish (at every store you go, there's the pushy, aggressive and sycophantic sales staff telling you everything s/he thinks you want to hear). Upon entering, I thought: "this is the most over-staffed store in the world". And yes, the keen shop assistants hover over you and tell you all about the colours and how pretty the new line is. But the MAC store was not bad. For starters, it's easy on the eyes and the items are placed in a simple, organised manner without the useless clutter all too characteristic of many department store counters (more is not always better I say). The staff were pleasant, knowledgeable and seemed a pleasant bunch. The only MAC product I've ever purchased for myself was the Viva Glam lipstick (I can't remember which version). That was only because of the company claims that all proceeds from the sales went to AIDS charities. The Viva Glam has been a successful marketing tool - one that is quite unique in a field like cosmetics (who would've associated lipstick with an urgent and important cause). I hope they keep up the good cause campaigns but please, sales staff, LESS HOVERING over the shoppers! Give us a few seconds alone with our thoughts to contemplate over the pretty colour pallets. read more

MAC for me is a reasonably priced line and it's readily available and Canadian, which is makes it at least a 3* for that! There's some strong areas like lip products and shadows, and weak areas like their foundations. Same experience as Caroline with turning orange - MAC's foundations have crazy oxidation... it's probably one of the worst brands for that. Even though their color selection is good, once the day goes on and you start sweating, what matched in the morning looks horrid by afternoon. That being said, I love their glosses, lipsticks and eyeshadows. No matter what color I feel like, I can get it here. Even if you screw up, it's only $16 lost and they are really good about exchanges if the color is off. Brushes are good quality - not super high end, but on the higher quality side. If you can splurge, I'd recommend Shu Uemura or Bobbi Brown, but MAC is solid and has some nice ones that are unique. Service is good and the girls are helpful here. Love the Back to MAC program too. read more

I never been a big fan of Mac, as every time I pass in front the the store, I found the sales girls to have way too much make up going on. Now my friend was telling me about them and how great the colours were, so after being "forced" to go there, I have to admit I really liked it. The girl who helped me "Elizabeth" was very nice, helpful, very clean and friendly. She picked a great colour and apply it to me. I will go back tomorrow to try a new colour and then pick the one I prefer. Very staff and the choice of colour are pretty good too. Only idiots never change their mind ;-) read more

Poor customer service. Walked in and no one offered me help when 2 out of the 3 employees who were there were doing nothing. Then I asked for help on a concealer and the lady who helped me seemed very bothered. The concealer she recommended me was at least 2 shades too light but she insisted it was the one i needed even when I said I didn't really like it like that. She didn't even try to make it look okay when she tried it on my face. If you have a little more time, I would suggest to walk to the MAC which is located inside the Skytrain station in Granville, the ladies who work there are very nice and know what they're doing. read more

I had a M.A.C. giftcard to spend and went to the location in the Bay (674 Granville St). I got such great service from a friendly make up artist. She not only was knowledgeable about colours and the products in store, she also was super patient when I had trouble making up my mind. When I'd decided, she could have closed the sale. But instead she told me to hop up in a chair and she'd try out the colours on me to make sure I was satisfied with them. I ended up changing my mind (again) because I wanted a darker shadow. She was totally accommodating and found the right shadow for me. After she'd done my eyes and applied a wicked "Instant Gold Lustregloss" to my lips, she filled in the blanks with powder and blush - even though she knew I didn't want to buy them. It was amazing service. THEN she realized that my giftcard couldn't be used at the Bay M.A.C. location. She was super nice about it, wrote down the products I wanted and sent me over to the Robson location to spend the card. I was actually really disappointed with the staff at Robson. I had to wait around for someone to help me, and I could tell they weren't busy - they were talking with friend about weekend plans. They didn't ask any questions or offer to help at all. I'm really happy with M.A.C. products, but I'd totally recommend the location in the Bay over the Robson location! read more

Guys, You want to impress your wife or girlfriend, this place will make you king of the world with them. The staff is great and all you need picture of your better half and they will not steer you wrong. I mean it, they are real life savers!! read more

Love this place!! I've been going to this location for almost 7 years, most of the staff know me by name now haha.. They are all extremely friendly & helpful, and even the newer staff that I haven't met, leave me alone when they know I'm taking my time browsing. Darcy is my boy!! He always takes time to show me new products & even give me his honest opinion on what I should or shouldn't get. He really does make me feel valued as a customer and I love that! They're not pushy & I love that. I wasn't a big fan of the older employee's at first as I thought they were grumpy and just not as enthusiastic as the other girls, which if you are a makeup lover like me it's important to connect with the staff and talk about makeup. All in all, love this store and would choose this over metro town any day. read more

A socially-conscious, Canadian-born, high-quality make-up brand?! Count me in! I have always adored MAC for its beautiful pigments and very wearable products along with the fantastically bright colours that you can always count on them having. My sister first took me to MAC when I was in my teens (she owns enough MAC to open her own store...no jokes.) and I've been a fan ever since. The make-up artists are mostly very friendly, if not usually quite busy but they always manage to help you out with your most challenging beauty queries. They love to give make-overs and are very good at it, so treat yourself! The purchase of MAC Glam products allows you to donate 100 per cent of the profits to AIDS research, a very noble venture. read more

I have been into this location a few times, and have always had a good experience. Sometimes MAC locations can be intimidating, especially for women (or men!) who have little to no experience with makeup. I like to think of myself as someone who knows her way around a little contour here and there, but often times when I wander into a MAC store it is bare faced, and I still get great service. I wandered in on a Tuesday around 4:30 with a mission to find a "Vampy" red lip. The two women I spoke to were kind and helpful, and provided me everything I needed to find the perfect shade. All the other customers in the store seemed to be happily helped as well. It had a very good atmosphere. This is definitely my favourite location for the friendliness of the staff and the convenient size of the store (lots of space for browsing!) ! I will be coming back again! read more

I've never really been a fan of their line but I do love coming in here. They always carry the brightest hues and pigments available. It's not really for your more conservative makeup wearer. From magenta to turquoise to canary yellow, they have it all. The staff are knowledgeable and friendly... and not at all intimidating as they may first seem. They're always willing to answer any question you may have, no matter how simple or technical. Another plus: those who bring in old MAC containers are entitled to a discount (can't remember the exact number at the moment). read more

I love the bold and beautiful colours they carry at MAC, I wish I could afford them all. I have been a MAC user for years, using their skincare line, eyeshadows, and lip glosses. The BF is not so much a fan of the lip glosses though cuz he says they are "too sticky." Sometimes you may have trouble getting some help in the store, cuz the sales associates are usually busy with groups of girls looking for someone to guide them. I am usually on a mission when I go into the store, because I know one small distraction could cost me a few hundred dollars. MAC cosmetics are NOT cheap. The oil control moisturizer I use is almost $40 after tax. Yikes! However if you are buying a gift card for someone and you spend $40, they can come in and get a free makeover. Score! Also, if you bring in 6 of your MAC empties you can get a free lipstick or eyeshadow, (at regular MAC stores you can only get a lipstick.) Needless to say I have a shitload of lipsticks, and I only wear them on weekends! I have never bought a MAC product I didn't like, and if you are looking for Halloween makeup, skip the oily white face-paint you find at London Drugs and get the white foundation from here, it doesn't make your skin itch or crawl like the cheap shit. read more

Really bad customer service. Walked in, no one offer to help me with anything when basically they standing around doing nothing and just talking. I have to walked up to them and say something, and they looking at me up and down because I didn't wear any makeup that day (as I was coming back from the gym) and they juggling me around, no one want to assist me and in the end one of the girl help me for foundation recommendation and testing because I'm looking to changing my makeup brand but she seems annoyed. I did end up buying but so disappointed with the service. Would never come back either buying mac product again! read more

Amazing service !! Everyone was upbeat and fun and.. did not act bothered when I requested to try something or a Sample .. love everyone and will always wear Mac !!! read more

Whoa there, just because I don't have foundation, blush, shimmer, false eyelashes, mascara, eye shadow, lip stick and lip gloss on...doesn't mean you have to go ignore me. I waited around for probably 10 minutes in the middle of the store, before I got the attention of someone who was on cash was proceeded to help me after. In the midst of that there were probably 6-7 people working, with only 3 being on cash. It also seems like people who have more make-up on, receive more help and *actual* help, it's just an observation that I have made while going into certain cosmetics stores. Not just "I'll take all the pink lipsticks from where you can reach them, and you can try them on yourself," kind-a help that I received a couple of days ago. Ps. even though they sanitize the lipsticks before you, trying them on your mouth when so so so many other people have is disgusting! I never really got the allure of Mac, but some ladies really seem to love it. All the power to them. :P read more

Bad customer service! They weren't even busy and were huddled in their cliques and didnt offer any assistance when I was holding two lipsticks and clearly needed help! If I wasn't getting my freebie for the 6 empties I would have left read more

For MAC addicts and cosmetic junkies, the MAC Pro Store on Robson is truly a mecca. I've been to Vancouver twice and the Pro Store was on my "must do" list both times. If you want to know what I love (and only merely like) about MAC, please check out my review of the MAC Store in Seattle's University Village (http://www.yelp.com/biz/mac-cosmetics-seattle). So what sets this apart from the average MAC experience? For one, there are only a handful of Pro Stores on the continent. Living in WA, the closest stores are Las Vegas, Los Angeles, or Vancouver. Second, Pro Stores carry lots and lots of stuff you can't get at a MAC counter, and lots of stuff you can't even get at a MAC store. There are tons of "pro only" blush and shadow shades, foundation formulas and shades, body painting products, air brush equipment, Pigments and glitter, neon colored pencils, "mixing mediums", carrying cases/bags, and fancy brushes. The idea is that the average professional makeup artist has special needs that the average consumer does not (ie royal blue body paint) so the Pro Stores cater to professionals. But it's alot of fun even if you just love makeup. Third, this store is really big so they hardly ever run out of anything. Fourth, the Robson store rarely sends old or discontinued product back to the manufacturer. So if you love a MAC lipstick that was discontinued several years ago, you might have a shot finding it here! I can't give 5 Stars because the service here has been less than the usual Canadian friendly I encounter almost everywhere else. The artists know they're cool and it shows. If you're not obviously a practicing makeup artist, they just may not be in the mood to really help you out. On my visit last summer, the woman wasn't very friendly until she was ringing me up. I'm glad they treat fellow artists well, but they should be just as nice to everyone that walks in the door. At Pro Stores (and MAC Stores) you can recycle your 6 items and get a free lipstick, lipgloss, or eyeshadow (MAC counters can only give you a lipstick). You can also get your pro discount here with the Pro Membership card. MAC Gift Cards welcome here as well. I think the computer system records your purchases, so they can tell you what powder shade you purchased last time if you forgot. If you're a makeup novice, I'd say this would be a fun place to try a new look or pick out a crazy new eye shadow. If you're a pro or MAC addict this is a good place to stock up on great brushes, false lashes and other kit accessories, and items not available at MAC counters. Overall I love MAC for the quality and variety, social and eco-consciousness programs, and relatively low price point. I just wish the Robson store employees were a wee bit friendlier. But friendly or not, I'll be back. Also, though MAC has been part of the Lauder Empire for about a decade, it was originally a Canadian company. So in a way, you're supporting a local business. read more

I used to love MAC. I mean, love like I'd admire my beautiful make up that was stored in one of the big fancy MAC hard cases that cost a pretty penny on a regular basis. Every morning I'd spend a ridiculous amount of time selecting colours and applying them with a decent amount of amateur skill. I always felt confident going into the stores because I knew what I wanted, what went together well, and easily spent $1000/year for 7 years in MAC. No more. Why? Because the attitude of the staff has gotten so bad I can't stand to go into the store anymore. The "pro" stores are the worst. Having to literally chase down staff to spend money is ridiculous and standing around after being ignored 10 times is even worse. This location is the one that changed my opinion of MAC a couple of years ago and the one that made me say, "I'll never buy another product here again." I had been given a $200 gift card for Christmas and happily went to replenish my supply. At the counter I was rudely told I could only use it at a Bay location because it had been purchased at one. I had no idea, apologized, and the salesgirl essentially gave me a bit of a hard time about wasting her time. My jaw dropped and I walked out feeling ashamed, which is ridiculous after being a loyal customer for so long. I still have the gift card and was given two more before the giver realized I was no longer a MAC girl. I've taken my hard earned dollars and love for quality products over to Sephora. read more

Being in the industry my self we are always looking forward to making a trip to do " makeup shopping" to test out new products and buy new stuff. I have been in this location many times and never have I been approached. I usually have to chase down a associate who is stocking up materials or organizing lip sticks on the display. When I am being helped the associate will " be right back" and go and grab a product for another client then ring them at the till. Never gotta true " help" or recommendations. I usually end up walking up to the Bay to look at stuff then going back to the Pro store for my discount read more

Mac has been my favorite brand of cosmetics ever since i started wearing flashier make-up than your average drag queen some ten years ago. Their colours are super bright and bold, and with exception of two of my favorite eyeshadow colours that i need to buy from NARS (if you are wondering, they are a very dark forest green with dark green sparkles and black with gold sparkles), they carry ever colour in the rainbow! Sometimes it can take you awhile to get an associate to help you, but i still consider their customer service excellent because any slow service has always been because everyone on staff is busy helping someone else. I absolutely hate when you go into stores and can't get help because the employees are too busy hanging out behind the counter and avoiding eye contact, but that has never happened at Mac! I had exceptional customer service there when i went in looking for advice on covering up a tattoo. You know that Kat Von D stuff at Sephora? Yea, that stuff doesn't work. I figured the Mac Pro shop could help, and they sure did! The lady who assisted me showed me all the colours i would need to cover different bits of the tattoo and gave me a lot of little pointers along the way. My tattoo was really tiny, so in the end she just gave me tons of tiny sample tubes and sponges since she said she didn't think it was worth spending what it would cost to get all that to cover a tiny 1 inch tattoo! (In case you are wondering, the tattoo is on my hand, so it isn't something i can easily hide from my wonderful gramma who doesn't like my tattoos!) I did decide to buy one of the shades of pro cover up she showed me though since it also works great for hiding the bags under my eyes! That in itself is a miracle! read more

Mac is my second home. You can find me here on any given day, as I live a block away and am a part of the Mac Pro program. This means I pay yearly for a membership where I get an "important" looking card which gets me 40% off (mostly) everything Mac has to offer. I have been shopping at this Mac for over 15 years, and have seen many of the same artists working there, and of course a lot of new faces coming in and out. A lot of the artists who work here recognize me and know me by name, and a lot of the artists have no idea who I am and don't remember anything about me. I love the artists who know my name, as I feel special every time I walk in! I get help usually right away, and it's no problem for me to pick up products quickly when I'm in a rush. I frequently visit with my 2 year old daughter (who loves makeup too) and the artists who work there love her too! She has a lot fun when she goes in. I make sure to always register for upcoming classes to keep up to date on Mac pro classes, teaching me anything from Runway looks to Mature Skin Makeup, to full on Airbrush courses... It's always great for makeup artists to continue to learn as knowledge is key in this industry, and you have to keep up to stand out! I have met a lot of nice and humble artists at this Mac pro store, and every time I go in I feel welcome! One of the best things about Mac is that you can keep your old makeup containers and once you have accumulated 6 containers, you can bring them back to any Mac store to be recycled and you get a FREE lipstick or eyeshadow in place! How cool is that? You're helping the environment AND getting new makeup! :) Another great thing: if you buy any of their Viva Glam products, all of the proceeds go to men, women and children affected by HIV/Aids. The only crappy thing is: that time that they DIDN'T hire me way back in '03 or something... lol... no hard feelings. read more

This was my first introduction to the freestanding MAC stores. I used to drive up to Vancouver regularly, just to get inside of this store and grab all of the things I couldn't find at the counters. The artists here are super friendly (I feel like it's a Canadian thing..to be friendly), and had no problem helping me pick out every unnecessary but "totally necessary" thing that I could possibly find on the shelves. Now that we have these stores in Seattle, I don't visit as often--but it's worth a look, especially since MAC is from Canada and they can vary with their stock. read more

MAC is great for standout makeup for big nights out. The range of their colour palette is fantastic and is sure to give you an eye catching look. However I find their foundations are not very natural looking and feel that their blushes don't last. Their lipstick range is second to none and I own about 30 of them! All of the lip and eye pencils are great too. Plus I have finally after a 3 year search found the right colour match for a brow pencil thanks to MAC - hooray! read more

So far, the employees I've encountered there are very nice! Occasionally they try to sell you stuff you're not really looking for but I appreciate the effort. What I really enjoy are their 'parties' where they launch new products and put them on you! Super fun, they go all out and you come out looking fabulous. read more

I have been a Mac's loyal costumer for years until things changed in July. I was going away on a trip and did my make up shopping from the Metro town Mac store. I was looking for the Engraved eye pencil and I was given Definitely black pro long wear pencil instead and I was told that this was the new product. I also asked for a super volumizing mascara which it was anything but what I had asked for. On my trip as excited as I was to use my make up I was so so disappointed. the eye pencil was not remotely as good as my old pencil that I had used for years. it would smudge and made me look like a raccoon. Mascara was meh, clumpy and nothing to be excited about, and so I bought another mascara where I was:( I came back home and went to Mac. Did not have my recipt since I never thought I would want to return anything. I mentioned my issue and to my surprise "there was not much they can do". Seriously? I spent all that money on blush,eyeshadow, mascara and eyeliner and thats the response? So I emailed M.A.C directly and asked for assistance and even asked for advice on the products that they might think would fit my needs, and I got NO RESPONSE So I emailed again and once again there was NO RESPONSE. I have waited for 4 months and since I got nothing I decided to write here. Its sad to see that nobody bothered, but I guess not I know I will have to find a better product and company that actually cares about their customers. read more