We dropped by this Sephora for an under eye mask but they didn't sell single item. My friend wanted only 2 not a pack for the lack of sleep from our trip causing dark circles. It's always fun to look around and see what Sephora is offering between their US and Canada stores. Not surprisingly, it's pretty much the same. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

one of the associates was a little rude. the girl with tattoos on her legs and black hair m rolled her eyes when I came to pick up my order and came back and dropped it in my hands without saying anything and turned back to her friend to chat. maybe coach her on better customer service went in a sales building position read more

Gathered all of my favorite products for a hostess gift in California. Everything flew with me to Nor Cal and I assembled the basket the day of the party. The hostess loves everything Thank you Sephora Robson read more

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Elizabeth helped me find the right hair straightening product for my hair. She explained each product very thoroughly, including sharing feedback from guests and staff who have purchased the hair tools. She was very easy to talk to, and we had a great interaction! I'm really glad she was the associate sent over to assist me. Because of Elizabeth's help, I felt confident in my decision and I am more likely to come to this Sephora over the others in town. Thank you Elizabeth! read more

Mar was so helpful and gave a great recommendation, loved her service. Would shop there again.

Pretty sizeable so they have a decent selection of products. The online "available at x store" isn't always accurate though.

The employees at the store looked away from us (the ones by the door did not greet us), looked shock to see us, or with a look of contempt when we entered the store. We had never seen employees who treated customers like this. The three cashiers who were chatting by the counter stretched their hands to direct us to the head of queue while saying 'hi' to us as we were walking to the head of queue. They made us feel as though we did not know how to line up for the cashier. Moreover, some of them stood in the walkway chatting when we were trying to exit the store. So I said, "excuse me" and one of them looked annoyed and made a noise 'chi' with her mouth as she walked away. Wow. How could she have an attitude on customers like that? Then the employee by the entrance was blocking us from exiting the store with a few customers there. The employees at this location did not make us feel welcomed. read more

Solid place. I am an eCommerce Addict but there are some things you should do in-store. I booked here at the Robson location a few months ago and met an awesome beauty advisor who gave me her business card. She treated me like a serious customer, was super friendly and genuinely cared. When I rebooked again with her through email she took care of booking me through their reservation system. There's a beauty lounge on the 2nd floor to get your makeover done and I felt really special as my beauty advisor shuttled back and forth with different products from the floor. While I've had the custom 45 min makeover before I felt like it was nice to splurge on a full 90 mins with the higher minimum spend. This gives more time for them to do skincare to prep your skin as well as play with different makeup products. Then you get personalized front of the line checkout service. There was no pressure to buy and alternatives were offered if I didn't feel like splurging on a certain thing. The new look was awesome! My service was followed up by an email with all the products used and my advisor was very sincere and friendly. Thanks to Maxi for making me believe in Sephora's in-store experience again! read more

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Love everything about this store! Carries all the best brands and they have an amazing return policy and great customer service!

Went to sephora and spent a lot of $ on products... my mom had to use their bathroom and couldnt walk that far because she recently had a knee surgery... the lady just simply said no. I would not recommend a place that you spend a lot of $ in their store yet they don't let you use their bathroom. read more

Sephora is my favorite store- this is the worst location. I've been a beauty VIB member for years and I get 99% of my skin care, hair and makeup from Sephora in the US and all over Canada. Just moved to Vancouver and been to this location twice. Today I asked a salesperson about a new hair care line and asked if I could sample because my hair is sensitive. She said "why don't buy the small sizes" ($40 each). I said I'd really like a small sample so I can be sure with my hair issues. She said "well, these are the smallest we have" and then just walked away! I have NEVER had a Sephora employee talk to me like that. I think this location needs better training. This is no on brand with the Sephora I've known for years. read more

Sephora is my favorite store. I like coming here to *caugh *caugh play and browse around. Its like a kid meeting the foam or ball pit. Yes that's me. Love coming here and spending time browsing around if I am in the hood. So I came here to get one of their products razor. Yes their awesome fine razor. They have other cool products too like fake eyelashes etc. I like this store and just going in is already very fun. They also have a reward program. Not sure if you can use it in USA Sephora. I mean I buy most of my stuff from USA Sephora. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

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I am in love with a lipstick #881 from the Dior collection ... But at $42 dare I buy it?! The store is bright and well maintained. They have a lot of really cool things here! The knick knack aisle right where you line up is definitely strategically placed to tempt the buyer with last minute things!! I love the mini stuff and the trial size kits. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

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This is a big store on Robson and is usually busy. During the promo period, it is even worse. But to the staff credit, they are prepared for the crowd and will open up a secondary payment area away from the main cashier line. The catch is, you can only pay by credit card. On one occasion, they made a mistake with my purchase. So always check your receipt before leaving the store. I spoke with a staff/manager and they managed to do the necessary changes without me having to wait for too long. Being a bigger store, the selection is much wider but it also means things get sold out pretty quick too. I still pop in if I have time when shopping in Robson. read more

The employees are extremely rude and unhelpful. When I walked in, I wasn't greeted but instead my eye contact with an employee standing by the front not helping anyone or doing anything really. I needed help color matching and they said someone would be right with me and no one came. I also came into the store with no makeup on and the employees kept eyeing me like they were better than me. The whole experience was uncomfortable and rude. I will not be going to this location again. read more

I have been to a few of the Sephora stores and generally am not impressed by the service. In the last instance, I was at the Robson st. location and had to go through two different people until one sales associate was assigned to me. That in itself was off putting. I don't need to waste time on a greeter and then get "triaged" by another person before actually getting someone to help me. When said associate showed me to her favourite powder, she choose a colour that was soooo off that it was laughable. I have mediterranean colouring and she chose the palest colour and was visibly shocked and surprised when I said no and choose a colour way darker. I appreciate the difficulty in getting good staff but this was time consuming and I had to leave due to time restraints and ended up buying nothing due to the long lineup to pay. In comes another associate who seeing that I am leaving tries to get me to pay by phone instead of the cash desk. Nope...not impressed. Will try to find the same product somewhere else or say that I don't need help. read more

They are very unreliable. There's always missing items in their shipment and customer service is not helpful.

**THIS REVIEW IS JUST FOR THE BENEFIT BROW BAR** They are usually quite busy so make sure to call and book an appointment ahead! However, Nena, the expert that did an amazing job on my brows, was free within that hour so she managed to fit in a spot for me. I got the Brow wax which was $24. Nena was very patient and gentle, she always asked me to look at the mirror to see if I liked my eyebrows or not and if there was more work to be done. Very fast service, would come by again :) read more

Having been in the beauty biz for many years, I would say that this is the best Sephora location to shop in the city in terms of assortment and cleanliness. It's much less crowded than Pacific Centre and there are always many beauty consultants available to help. The brand assortment is great too because there are some more niche brands available here also being a flagship location. The number one factor for me is always the availability and cleanliness of the testers. Keep in mind you should always, always disinfect the tester and apply with disposable applicators, doesn't matter what you are trying on, but nothing gross me out more than testers with hair(yuck) in it and sometimes the quality of the testers all depend on how busy the locations are and therefore how much time they can spend on ensuring cleanliness. Their beauty studio has good lighting as well due to the windows which is a must for trying on complexion products. I don't usually get makeovers in stores but most of consultants do have to go through certification to perform services so the consistency is usually good. I love the layout of the store as well with lots of space to shop between gondolas. If I need to go into a Sephora store I would always prefer the Robson location over Pacific Centre because of the shopability and selection. read more

The main reason I love this specific location is that it's always adequately staffed, so you can easily find someone to help you! I stopped by here today as I was hoping to return or exchange something I bought quite awhile ago. I actually didn't know if they would take my item back, but to my surprise they did! The sales girl and her manager were super nice and understanding, and they were happy to do an exchange for me. They were also really helpful in offering to help me find other products that I would like. Top notch customer service! read more

Unbelievable response ! Sephora you're in need of better customer service, and, problem solving skills when accidents happen in your store !!!! Response By Email (03/30/2016 05:24 PM) Dear Shannon, Thank you for contacting Sephora.com regarding your recent experience in our Robson Street store. We appreciate the feedback you have provided. As a company, we strive to provide the best service to our clients and your feedback is always welcome. Your information will be forwarded to the appropriate department within our organization and they will do their best to incorporate your feedback in our future endeavors. Thank you again for contacting us. Regards, Cassandra Sephora Client Services Customer By Service Email (03/27/2016 05:18 PM) I was just in your Robson Street store - bottle of liquid makeup placed precariously on a shelf fell to floor shattered spraying all over my pants, and my shoes - left to stand there waiting for assistance, i received none. Despite asking the sales women standing beside me on her ear piece chatting about the glass on the floor, I received no help - managed to locate a kleenex in isle in front of me. Returned to same sales woman who had paper towels in hand - she offered no help. Asked for a bathroom - directed upstairs - no assistance to locate. Cleaned off the liquid makeup as best as i could, returned to floor -asked for business card - told they were out. Never approached by a manager, not one staff inquired or even spoke to me throughout a 20 - 30 min process. First experience with Sephora store on Robson and will not go back again. I spent $70 and walked away feeling disappointed, frustrated ! My pants are ruined! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

Largest store in Canada! Sephora had their grand opening today, and I could not believe how big it was. Located central downtown on Robson, it is pretty much a girls dream. Sephora Robson is 8,600 sq ft, with two levels and they have extended hours. Some of the new services they offer: Benefit Brow Bar (opening soon), Bumble & Bumble first Sephora hair studio, Sephora Skincare Studio and VIB Rouge Studio. It was really busy inside, but it felt good because you can see that everything was new, all the aisle were fully stocked and there were lots of employees to help you. (Pretty much two or three in every aisle) It felt different than the other Sephora stores! You can see that the layout of the Robson store is much more spacious and it had a cleaner looked. They have extensive products from lines that you do not see that the other stores. It was pretty much beautiful, and nothing else! Everyone was so helpful, the line up was longer than expected but it was all worth it. To celebrate the opening of Sephora Robson, Beauty Insiders all got a free Vancouver inspired umbrella with a $25 purchase! This definitely made my day and I think I have fallen in love with Sephora even more. HOURS Monday: 10AM - 9PM Tuesday: 10AM - 9PM Wednesday: 10AM - 9PM Thursday: 10AM - 9PM Friday: 10AM - 9PM Saturday: 10AM - 9PM Sunday: 11AM - 8PM read more

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I used to love this store. It's big and was friendly, had eager help and well stocked. No more. Over the last year I have experienced constant stock shortages and am told each time it is ordered and will be back in stock "next week". I go back again and again only to find the product is still not there and I'm told the same story by a different Sephora employee. Also, the store is mysteriously no longer stocking my favourite Tatcha serum and some Dior faves. Today I had to track down an employee and ask if I could try on an eye shadow. She asked me "do you want to do it yourself or do you want someone to do it for you"? I explained that I had to applicator to apply it. She acted like I was a complete bother. I remember her from the last time I was in, she was just as unenthusiastic then when I wanted to try a lipstick on. I told her I would like help. She said she would have to call someone over. After several minutes of waiting (the store was not busy) I finally received help. WARNING: I bought a box of Dior Capture Totale moisturizer a week ago for $195.00. Today I opened the plastic cover, then the box. The security band was missing from the top of the jar and when I opened it it was almost all used up!!!! There were fingerprints all over the shiny sliver cap. WTF?? I immediately took it to the store and asked to see a manager thinking 1. no one will believe me and 2. They have a serious problem that a mngr should be aware of. The woman who helped immediately said I didn't need a mngr, she would exchange it, no questions asked. She tried to convince it came from the factory that way and they have no control over it. That's BS, someone is stealing from them in a very crafty way. OPEN your products before you leave the store. Another reviewer discovered a used pencil of another brand in her package. I've been a mngr in retail for most of my life. This store has the feel of a store that is going to be closed soon; not spending money to stock product or staff properly, displays are messy/dirty, many sample colours/products are missing, employees that don't care anymore. Not where I want to shop any longer. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Vancouver, British Columbia

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I first visited this location with a few friends and tried out the Benefit Brow Bar, which is awesome btw! (especially the Benefit Brow rep Jen!) She did all our brows (all 5 of us) and shared many tips and techniques. It was an eye(brow) opening experience! The store itself is huge and very brightly lit! So it looks really clean. But it does get really warm because of these same lights. I'm always too warm if I spend too long in here (which isn't actually bad for me, less likely to spend as much!) I have yet to visit the VIP Rouge Lounge upstairs since I don't come Downtown all that often. The beauty reps are all very attentive and have been very helpful with my questions. If they couldn't answer a specific product question, they made sure to ask someone who does have experience with that particular product to comment (instead of making up something to tell me). read more

Definitely the most beautiful Sephora I've been to in both Canada & US. This store is HUGE. It has 2 floors with the salon being on the second floor. I love to come here even when I'm not looking for anything in particular. Every time I come here the staff is SUPER helpful and always takes the time to help you find the perfect shade or brand! Coming here is also great because it's surrounded by other great store read more

my favourite location out of all the sephoras in vancouver. the robson store has the most brands available, and most of the advisors/ sales seem eager to help! also, robson seems to have the most events by brands, which i do enjoy a lot! took one star off because of a recent visit- the cashier was quite rude about the display price being wrong (she explicitly told me "you're wrong because the computer says it's $x"), before asking a supervisor (who was also rude) to come over and honour the shelf pricing BEFORE lying to me saying my beauty insider membership has already been entered when she's never entered it. that left a terrrrrrible impression in my mind, but thankfully never saw said cashier again so all is good! read more

I went in to replace my blush and found the product did not exist anymore! I explained what I wanted and they found a w-a-a-y better product for me to use! It is the sheer blush by Milk. Really happy with this! read more

Good Sephora, good attitude and service. Usually a bit of a line but not too bad. Quite big so decent amount of items and brands. Bus stops and skytrain stations at walking distances. Parking lots at walking distance too if you drive. Not hard to find and pretty nice interior and clean and organized store. Very friendly and helpful staffs! read more

Obsessed with this store wish it was cheaper and I count afford everything in it Too easy to spend money here read more

OMG I love this place. It's the adult version of a candy store. Virtually every high-end make up brand can be found here and the staff are knowledgeable and helpful. It can get crazy busy so pick your visiting times carefully. It loses a star because the samples and give-aways are seriously lacking compared to the American stores. read more

This is the 2nd time I came to visit this location. There's one girl who was such a sweetheart, I think her name is Punya, she wanted to show me the different foundations that were more natural but at the time I was waiting for another girl to come back with a sample of something so I didn't want to just leave, so after she came back with the sample Punya offered to grab me a sample of a concealer from cover fx for me, and showed me products from tarte, and also grabbed a sample from urban decay for me. read more

I was very happy with two staff at this location today. I went in at around 1pm looking to find the TF Jasmin Rouge blend for my wedding next week! The girls were SO nice and tried everything to solve my concerns. Super sweet, friendly and professional staff that cares about their customers. Too bad I didn't get their names! I would definitely come back to this location if I need anything else in the future. read more

Least favourite location, rude staff/ managers. I love Sephora and Their return policy is great, if you make a purchase and the product doesn't work out for you within 30 days you get a refund. Went to this location to return some peter Roth eye patches that was about I would say half full, the cashier took it and showed about 2 other cashiers.. then they got the manager and left and came back and said they counted and it's less than 50% left. She made up her own percentage that was left. At this time there were 4 staff members crowding around listening and just staring at me which kind of made a scene. I didn't argue once I just asked what percentage it was and said I thought it looked about half but ok I guess I will keep it. I was confused and Took to a different location and was able to get a full refund back since it hasn't even been a month since purchase without the hassle and embarrassment. Never will I go back to this location and I am a loyal customer and never had received this type of treatment from any other Sephora read more

This store is HUGE. They have a lot more products/brands that other stores may not carry. They also have a VIP rouge lounge upstairs.

This sephora is exceptional! They always have great suggestions based on my requests and they always send me home with samples! Whats not to love! read more

Absolutely adore it there it would be a dream if I could work there! All the brands that they carry are amazing!

Very helpful to have someone help me find what I want in the endless rows of stuff. Plus she was knowledgeable in comparing other similar products. When I was hesitant she offered me a small sample to try. Then was happy to convert the price to US$. Appreciate the great customer service! read more

I walked into Sephora hoping to get some neon make-up. I didn't find any lipsticks or eye shadow that "popped" out at me for someone who likes bold colors. I am obsessed lately with neon and if it doesn't glow under a black light at a Coldplay concert...it's not for me. I just bought neon orange eyeshadow.....yes this does exist. read more

This location is my favourite sephora . The employees are such a big help, I love everything about it! I love how the cashier always explains everything to me so thoroughly. read more

I usually dont do reviews but my past experience w this location recently was extremely horrible! I bought a laurier spf moisturizer on Nov 9th and had to bring it back for an exchange because the pump was not working. I bought it back on the 10th and talked to one of the cashier about the problem. She passed the bottle to another lady behind her ( i dont remember their names). She then, went and looked for another bottle but they were all the same (pumps dont work). She came back and told me that she could use the tester's pump to switch it w a new bottle if that "WORKS "! She didn't offer me a discount or anything but instead she offered to give a pump that had been used my many people. I was very confused and frustrated by the way the store dealt w this situation. I live around this area but definitely not going back due to this terrible experience. read more