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    SEPHORA

    3.7 (48 reviews)
    Open 10:00 am - 9:00 pm
    Updated 3 weeks ago

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    Bottled water was offered to stay hydrated
    Eunice L.

    Solid place. I am an eCommerce Addict but there are some things you should do in-store. I booked here at the Robson location a few months ago and met an awesome beauty advisor who gave me her business card. She treated me like a serious customer, was super friendly and genuinely cared. When I rebooked again with her through email she took care of booking me through their reservation system. There's a beauty lounge on the 2nd floor to get your makeover done and I felt really special as my beauty advisor shuttled back and forth with different products from the floor. While I've had the custom 45 min makeover before I felt like it was nice to splurge on a full 90 mins with the higher minimum spend. This gives more time for them to do skincare to prep your skin as well as play with different makeup products. Then you get personalized front of the line checkout service. There was no pressure to buy and alternatives were offered if I didn't feel like splurging on a certain thing. The new look was awesome! My service was followed up by an email with all the products used and my advisor was very sincere and friendly. Thanks to Maxi for making me believe in Sephora's in-store experience again!

    Denise W.

    Sephora is my favorite store. I like coming here to *caugh *caugh play and browse around. Its like a kid meeting the foam or ball pit. Yes that's me. Love coming here and spending time browsing around if I am in the hood. So I came here to get one of their products razor. Yes their awesome fine razor. They have other cool products too like fake eyelashes etc. I like this store and just going in is already very fun. They also have a reward program. Not sure if you can use it in USA Sephora. I mean I buy most of my stuff from USA Sephora.

    Allison K.

    I am in love with a lipstick #881 from the Dior collection ... But at $42 dare I buy it?! The store is bright and well maintained. They have a lot of really cool things here! The knick knack aisle right where you line up is definitely strategically placed to tempt the buyer with last minute things!! I love the mini stuff and the trial size kits.

    Shannon S.

    Unbelievable response ! Sephora you're in need of better customer service, and, problem solving skills when accidents happen in your store !!!! Response By Email (03/30/2016 05:24 PM) Dear Shannon, Thank you for contacting Sephora.com regarding your recent experience in our Robson Street store. We appreciate the feedback you have provided. As a company, we strive to provide the best service to our clients and your feedback is always welcome. Your information will be forwarded to the appropriate department within our organization and they will do their best to incorporate your feedback in our future endeavors. Thank you again for contacting us. Regards, Cassandra Sephora Client Services Customer By Service Email (03/27/2016 05:18 PM) I was just in your Robson Street store - bottle of liquid makeup placed precariously on a shelf fell to floor shattered spraying all over my pants, and my shoes - left to stand there waiting for assistance, i received none. Despite asking the sales women standing beside me on her ear piece chatting about the glass on the floor, I received no help - managed to locate a kleenex in isle in front of me. Returned to same sales woman who had paper towels in hand - she offered no help. Asked for a bathroom - directed upstairs - no assistance to locate. Cleaned off the liquid makeup as best as i could, returned to floor -asked for business card - told they were out. Never approached by a manager, not one staff inquired or even spoke to me throughout a 20 - 30 min process. First experience with Sephora store on Robson and will not go back again. I spent $70 and walked away feeling disappointed, frustrated ! My pants are ruined!

    Sephora Robson grand opening!

    Largest store in Canada! Sephora had their grand opening today, and I could not believe how big it was. Located central downtown on Robson, it is pretty much a girls dream. Sephora Robson is 8,600 sq ft, with two levels and they have extended hours. Some of the new services they offer: Benefit Brow Bar (opening soon), Bumble & Bumble first Sephora hair studio, Sephora Skincare Studio and VIB Rouge Studio. It was really busy inside, but it felt good because you can see that everything was new, all the aisle were fully stocked and there were lots of employees to help you. (Pretty much two or three in every aisle) It felt different than the other Sephora stores! You can see that the layout of the Robson store is much more spacious and it had a cleaner looked. They have extensive products from lines that you do not see that the other stores. It was pretty much beautiful, and nothing else! Everyone was so helpful, the line up was longer than expected but it was all worth it. To celebrate the opening of Sephora Robson, Beauty Insiders all got a free Vancouver inspired umbrella with a $25 purchase! This definitely made my day and I think I have fallen in love with Sephora even more. HOURS Monday: 10AM - 9PM Tuesday: 10AM - 9PM Wednesday: 10AM - 9PM Thursday: 10AM - 9PM Friday: 10AM - 9PM Saturday: 10AM - 9PM Sunday: 11AM - 8PM

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    1 year ago

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    1 year ago

    Mar was so helpful and gave a great recommendation, loved her service. Would shop there again.

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    3 years ago

    Pretty sizeable so they have a decent selection of products. The online "available at x store" isn't always accurate though.

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    4 years ago

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    8 years ago

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    2 years ago

    Love everything about this store! Carries all the best brands and they have an amazing return policy and great customer service!

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    3 years ago

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    3 years ago

    They are very unreliable. There's always missing items in their shipment and customer service is not helpful.

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    10 years ago

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    12 years ago

    This store is HUGE. They have a lot more products/brands that other stores may not carry. They also have a VIP rouge lounge upstairs.

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    11 years ago

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    9 years ago

    Absolutely adore it there it would be a dream if I could work there! All the brands that they carry are amazing!

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    Page 1 of 2

    Review Highlights - SEPHORA

    I first visited this location with a few friends and tried out the Benefit Brow Bar, which is awesome btw!

    Mentioned in 2 reviews

    Read more highlights

    The Spa by Ivanka Trump - Personal jacuzzi inside the couple room!

    The Spa by Ivanka Trump

    4.3(3 reviews)
    0.3 kmDowntown

    SERVICE: pretty easy to book via email and communication…read morefrom booking through to leaving the spa was wonderful MASSAGE: I'm not one to demand more pressure, I've found the average pressure that rmts use to be enough. It seems that my masseuse was having a hard time massaging me and I could feel their hands quivering. I have a normal bmi and a normal pain tolerance so maybe they're over working their rmts. FACE SCRUB: they used a foreo Luna on me... why??!!! It was ok. BODY SCRUB: The scrub itself left my skin feeling rejuvenated and moisturized which isnt common for scrubs imo. Loved the body scrub. AMBIANCE: UHMMM AMAZING. You have a room that you're massaged in and an attached shower, closet, sink, toilet. Hi, i could legitimately live in here. The black and gold is a bit gaudy imo but the ambient lighting, the plush massage/facial tables were so comfortable that I could have a zen life in that room alone. POOL/HOTTUB: wonderful! It was clean and warm. HIGH TEA: Beautiful presentation. The little salads were good. Why a 3 star rating? I give 3 stars if I wouldnt return without many incentives as I wouldnt pay out of pocket for it. It was overall a nice business day.

    Always exceptional customer service coming to this spa!! Of course just like other Hotel spa it…read moredoes come with a bigger price tag, however from the moment you walk in until the service and after with your personal steam shower inside the room really tops the nearby hotels!

    Photos
    The Spa by Ivanka Trump - Personal steam shower in the spa room!!!

    Personal steam shower in the spa room!!!

    The Spa by Ivanka Trump - High tea

    High tea

    The Spa by Ivanka Trump - Winter Wonderland afternoon tea set

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    Winter Wonderland afternoon tea set

    Coalitionskin - coalitionskin | wellness for body + spirit | vancouver BC

    Coalitionskin

    4.8(27 reviews)
    0.8 kmDowntown
    $$

    I went here about a month ago to get my first Brazilian. Previously, I would do my own waxing but…read morethere are some areas a gal just can't get to on her own! Anyway, I booked my appointment with the founder and owner of the shop, Annik. I chose to come here based on stellar online reviews, that Miley Cyrus came here (she has to know a good waxer, right?), that appointments are offered into the evening and that they have hard wax. Also, the location is convenient for people downtown or taking skytrain. The area is really not sketchy like some others have said. Maybe if you are not used to homeless people or people loitering, but let's be real, that's everywhere these days. I was super happy with the services here. The rooms are private and clean. There is no double dipping and Annik, as well as the woman at the front desk, were very friendly and personable. Annik was a perfectionist with her waxing and made sure everything was symmetrical and all hairs were removed. She checked her work several times during the appointment, which I appreciate. She also worked quite quickly. While waxing is not going to be painless, the pain was very momentary.

    I'm a hairy guy and I've had the odd girlfriend in the past raise that as an issue. It was never a…read moremake it or break it issue though but I was always a bit of a wimp when it comes to waxing. I'm terrified of doing stuff that could be painful. But, after hearing how so many do this I decided to bite the bullet in August 2019 and get my first full manzillian. I had read that if people were scared of waxing they should try say their back or upper arms but I dove right in. I read a lot online, spent hours reading about the experience of other men and women. One thing that helped me was advice online that recommended people getting waxed take a extra strength Tylenol when they get up, and another just before the procedure as it helps the system be a bit numb to the pain. But in terms of narrowing down where I was going to go, I think I visited and read reviews of several places in Vancouver that specialize in just providing waxing services, as CoalitionSkin does. And for me, what made CoalitionSkin (aka the PxssyShop) stand out was a few reviews by men and how they said that the hard wax CoalitionSkin used is easier on delicate areas like your testes, pubic bone and yes, even your face. Also, in reading the bios online, CoalitionSkin has aestheticians who have both the training and years of experience in waxing that I felt they'd be able to do a good job. Which they do. Finally, I even found and read the health inspection reports for CoalitionSkin and they've never had any major infractions - and my own experience confirms that the place has always been spotless when I've been their. Booking appointments is easy to do online, where you can select your aesthetician and times in advance. My first time in August 2019 was with Camille, who unfortunately moved on shortly thereafter but she was great at explaining things and helping to position me during the waxing. She also instructed me to breathe in just before each rip of the wax and that helped prepare me. What actually hurt more was the odd time she had to go over a spot again as not all the hair would come out during my first wax. The hot wax stung the raw skin. But not for long. The first time also took the longest. Since September 2019, I've gone to Olivia, who has been great. Each time it's been easier as the hair doesn't grow in as fast or as thick. Also in September I started getting my beard waxed. Olivia does that too. I have always had a very thick beard since I was a teenager. When I trim and shave it away, stubble grows back quick within hours and that made dating difficult as by the end of the date, kissing me would be like kissing razor blades. So waxing the beard has helped remove the hair and keep it away for a couple of weeks where the skin stays smooth. And after having it done four times now it's easier each time. My last wax only took an hour or so for both the beard and Manzillian whereas the first beard wax took a good hour and the first Manzillian over 90 minutes, maybe close to two hours. Having said this though, even though it now takes less time, nothing ever feels rushed, they take the time that's needed to do things properly. Overall I'm glad I chose CoalitionSkin. It costs a bit more, but their aestheticians are well trained, experienced and very friendly and easy going. And I don't find it that painful at all. It's partly a mindset and taking the Tylenol helps I think. The CoalitionSkin website has lots of tips to help you prepare too. And they give great advice for aftercare too, like taking it easy for 24 hours and using tea tree oil as part of your after-wax regiment. Next summer, in 2020, I might try getting my back done, and having a bit of cleanup on my upper arms and chest although I don't think I'd ever get my full chest done. I think Camille said that the men she had waxed always said the back hurt the most but we will see! Anyway I can't recommend them enough. Especially if other men are curious about this, or ladies want their men to get stuff done don't be afraid to check out CoalitionSkin!

    Photos
    Coalitionskin - Tarot | reiki | infrared-sauna vancouver

    Tarot | reiki | infrared-sauna vancouver

    Coalitionskin - Skin care vancouver

    Skin care vancouver

    Coalitionskin - We formulate + retail a natural version of hand-sanitizer featuring aloe vera to prevent drying of the skin.

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    We formulate + retail a natural version of hand-sanitizer featuring aloe vera to prevent drying of the skin.

    Shifeon

    Shifeon

    3.4(21 reviews)
    0.4 kmWest End
    $$$

    Shifeon has a new shop! No longer a dingy little shop wedged in a crack , but a very shiny new…read moreshop! It's still on Robson, between Jervis and Bute. This is where I come for new collection nail polish. They have every possible shade of OPI available! The collections are so quick to update that I can always find the newest collections of OPI there (in stores) before anywhere else. They carry new collections in all the other brands too. Pretty much if you can't find the nail polish/product you want at your local drug store, you can almost definitely find it here! Buy more, and the price comes down per bottle. It starts off at just under $10. With each extra bottle you buy, the price comes down by a $1 per bottle! It's a pretty sweet deal for a nail polish addict - me!!! The staff... I never want to talk to them because they can be so pushy. Although I have no problem saying no, they are relentless! The trick is to tell them you already know what you want. I still browse the shop sometimes out of curiosity. The rest of the stuff are pretty pricey, so I don't buy anything from them, except nail polish!

    I never knew there was a Shifeon on Robson until they moved to this bigger location. I agree that…read morethe sales in the store do follow you around but when I told them upfront "I'm just browsing" they were pretty chill with it and backed off. After looking around and I wanted some assistance, I turned around trying to catch someone, I got eye contact right away which was nice (she was standing pretty far too). I don't like pushy sales bc it turns me off and I leave the store but knowing that someone acknowledges my presence w/o feeling pressured to purchase is a gold star. I was looking for something to lighten up my break out marks and the sales, Mandy, recommended me this serum from Green Envee (1st time) and Guinot (2nd time). Both worked like a charm and I how they have lots of different products and brands! Plus a bonus Sanrio corner (my favourite)!! Whether if I make a small purchase, big purchase or even no purchase at all, they gave me lots of free samples to try out! I literally got a routine set sample for both my mom and I w/o dropping a penny down one time! What more can I ask for? Another reason why I return to this store is their buy $50 get $10 coupon (for the following quarter mths). Its a way to do business keeping ur customers but if the prices are the same for some of the brands you can find elsewhere ie. The Bay, Sephora, Murale, etc. why not get it here when u can get a $10 coupon for future purchase, gift with purchase (depending on which brands) and lots of free samples? The Bay offers 10% cosmetics and fragrances from time to time only and gift with purchases (certain times for each brands), Sephora offers points... no gift with purchase and sometimes 10-15% off Sephora days and no samples or rarely... Murale offers optimum points - that's it!

    Photos
    Shifeon
    Shifeon - This is what the new Shifeon on Robson looks like!

    This is what the new Shifeon on Robson looks like!

    Shifeon

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    SEPHORA - cosmetics - Updated May 2026

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