We dropped by this Sephora for an under eye mask but they didn't sell single item. My friend wanted…read moreonly 2 not a pack for the lack of sleep from our trip causing dark circles. It's always fun to look around and see what Sephora is offering between their US and Canada stores. Not surprisingly, it's pretty much the same.

one of the associates was a little rude. the girl with tattoos on her legs and black hair m rolled…read moreher eyes when I came to pick up my order and came back and dropped it in my hands without saying anything and turned back to her friend to chat. maybe coach her on better customer service went in a sales building position

It was not so busy I liked the atmosphere and you could pay faster if you wanted you could ask…read moreevery time something.

Purchased a $50.00 hair gel which they did not have samples of. They promised we could always try…read moreit and return it if it didn't work but failed to mention we had to do it within thirty days to do so. Once we got it home and opened it we noticed it was heavily scented and never used it. Went to return it at day thirty three and was flatly denied. Not impressed, be careful of the timelines on their products

Shifeon has a new shop! No longer a dingy little shop wedged in a crack , but a very shiny new…read moreshop! It's still on Robson, between Jervis and Bute. This is where I come for new collection nail polish. They have every possible shade of OPI available! The collections are so quick to update that I can always find the newest collections of OPI there (in stores) before anywhere else. They carry new collections in all the other brands too. Pretty much if you can't find the nail polish/product you want at your local drug store, you can almost definitely find it here! Buy more, and the price comes down per bottle. It starts off at just under $10. With each extra bottle you buy, the price comes down by a $1 per bottle! It's a pretty sweet deal for a nail polish addict - me!!! The staff... I never want to talk to them because they can be so pushy. Although I have no problem saying no, they are relentless! The trick is to tell them you already know what you want. I still browse the shop sometimes out of curiosity. The rest of the stuff are pretty pricey, so I don't buy anything from them, except nail polish!

I never knew there was a Shifeon on Robson until they moved to this bigger location. I agree that…read morethe sales in the store do follow you around but when I told them upfront "I'm just browsing" they were pretty chill with it and backed off. After looking around and I wanted some assistance, I turned around trying to catch someone, I got eye contact right away which was nice (she was standing pretty far too). I don't like pushy sales bc it turns me off and I leave the store but knowing that someone acknowledges my presence w/o feeling pressured to purchase is a gold star. I was looking for something to lighten up my break out marks and the sales, Mandy, recommended me this serum from Green Envee (1st time) and Guinot (2nd time). Both worked like a charm and I how they have lots of different products and brands! Plus a bonus Sanrio corner (my favourite)!! Whether if I make a small purchase, big purchase or even no purchase at all, they gave me lots of free samples to try out! I literally got a routine set sample for both my mom and I w/o dropping a penny down one time! What more can I ask for? Another reason why I return to this store is their buy $50 get $10 coupon (for the following quarter mths). Its a way to do business keeping ur customers but if the prices are the same for some of the brands you can find elsewhere ie. The Bay, Sephora, Murale, etc. why not get it here when u can get a $10 coupon for future purchase, gift with purchase (depending on which brands) and lots of free samples? The Bay offers 10% cosmetics and fragrances from time to time only and gift with purchases (certain times for each brands), Sephora offers points... no gift with purchase and sometimes 10-15% off Sephora days and no samples or rarely... Murale offers optimum points - that's it!

I've been shopping here for years!! It has all sorts of nail products and lashes and is like a…read morebeautician's wholesale!!

It's hard for any nail artist to get out of here without spending your budget, and more! Best if…read moreyou know what you're looking for, since the staff are busy. Get an annual membership, and the discount will save you in the long run. You don't need a tax number or graduation certificate from beauty school to shop here, and the prices are reasonable. Besides nail supplies, they also have supplies and furniture for all esthetic services. Note: they're an authorized dealer for Aprés brand nail products, and their generic brand, GNC, is of the highest quality. Discount prices, also an online store.

I have been shopping in this store for 15 plus years and the service has been amazing. I read…read morethrough the comments and had a suspicion that many of them were fake. I have NEVER had bad service in this store. And I visit it frequently. The product lines are superior and lovely. The owner is very pleasant--always. Who are these people who are so horrible to put in such nasty review. It says much more about them than it does about this gem of a store.

I frequently purchase my Oribe shampoo/conditioners here when I can't get to Holt Renfrew in…read morePacific Centre. Mainly out of convenience! In the past, I purchased many other products from this business. However, the service has never been good, but it has steadily become worse. Were it not for Haley, who has been an employee for a surprisingly length of time, I'd never bother to return to this establishment.

I usually come here for purple shampoo & conditioner to maintain my bleached hair. My husband also…read morestarted purchasing shampoo here. We like that they have a wide selection of quality products at a reasonable price. Staff is knowledgeable and willing to answer questions and offer product suggestions. If you're a Sally Beauty Rewards member you get $5 off for every $40 you spend. There's plenty of free parking.

This is a pretty small location. They don't always have everything i need…read more Staff is friendly and they do always offer to help. The prices are decent and they do have a wide variety of different product lines that you can't get in other places. All in all I'll come here if I need something and can't make it to the other locations. Just do yourself a favour and call ahead to verify they have what you need in stock if you are going there for something specific.

I've never had a shopping experience like this before, and unfortunately it was extremely…read moreuncomfortable. My boyfriend and I were browsing and watching hairstyling demos because he was looking for curling products. We were calm, respectful, and not doing anything disruptive. Yes, we were carrying shopping bags from other stores since we had already been shopping at the mall -- which is completely normal. However, instead of speaking to us or handling things discreetly, a staff member hovered around us and then brought a security guard directly into our personal space, positioning him right behind us. I literally said out loud, "No way they brought a security guard," and only then did the guard step away slightly. That alone shows how unnecessarily close and uncomfortable the situation had become. I also used to work in retail when I was younger, and I understand loss prevention. When there is a concern, it is always handled subtly and respectfully -- not in a way that makes customers feel watched, embarrassed, or targeted. This approach was the opposite of that. If carrying shopping bags is enough to warrant this level of surveillance, that is very concerning. The entire interaction felt intrusive and humiliating and completely ruined what should have been a relaxed shopping experience. I expect better from Sephora, especially at a major mall location. This situation should be addressed.

I went into Sephora looking for some items to level up my makeup for an upcoming wedding. I…read moreapproached a staff member- Paris, who helped me find what I needed and made great recommendations with kindness and efficiency. so pleased with the results! thank you.

As a beauty industry expert, I can say with confidence that the Shifeon experience is special…read more Their brand curation is exceptional and the team so so knowledgable. You must come here for an elevated beauty retail experience. It's fun warm and inviting. Today they're having a 23rd "beautiversary" and there are great deals in store and even a prize wheel !!! I won sole deluxe product samples and a really cool hydrating mask. This is an example or retail done right ! So interactive and experiential ! They carry notable, tried and true brand as well as unique luxury products to really take your beauty regimen to the next level!

This little skincare and makeup store has been around for a long time. I find that they have…read moreskincare and makeup lines that other department stores do not carry. Some of the lines are from Europe or Asia that usually private spas would carry. The staff there try their best to help you find the right products and will tell you the special deals that are occurring at that time. Lately, I noticed that they are carrying more and more Korean skincare products like sheet masks which I love to use ! Imagine the surprise when I discovered that when I check in on Yelp at the store I get a gift!!!! I was super excited to discover that the gift was a Korean brand of sheet mask! Yes, it may only be one sheet but it's worth $10! Wow! What a treat! I also found some Sailormoon related makeup too! Too cool!