I came here yesterday and I needed some assistance so I asked an associate for help, a girl with…read moreglasses and dirty blondish hair. She said she would get someone to assist me then went off to go do something else then just started chatting with another associate and completely forgot about me so I asked another associate who was awesome, who I believe his name is Sean and at least made up for the lack of customer service I received from the previous associate. I think it's just hit or miss with who you interact with at this store. The products are always fun to look at, pricey most of the time as most cosmetics, skincare and haircare is so I tend to find better deals at the online store than in store. If you want friendly assistance I would recommend Sean to approach who has black hair and tanned skin. He was just so pleasant to interact with.

This sephora is the WORST in the lower mainland. The employees here either don't even acknowledge…read moreor help you, or are super due and dismissive. Secondly, the store is disgusting (see photos). It's always dirty and doesn't look like it's been cleaned in months. I have walked out of this store many times because i'm so disappointed. I will be taking my business online. Sephora Canada. Get your head office in here ASAP.

Shifeon has a new shop! No longer a dingy little shop wedged in a crack , but a very shiny new…read moreshop! It's still on Robson, between Jervis and Bute. This is where I come for new collection nail polish. They have every possible shade of OPI available! The collections are so quick to update that I can always find the newest collections of OPI there (in stores) before anywhere else. They carry new collections in all the other brands too. Pretty much if you can't find the nail polish/product you want at your local drug store, you can almost definitely find it here! Buy more, and the price comes down per bottle. It starts off at just under $10. With each extra bottle you buy, the price comes down by a $1 per bottle! It's a pretty sweet deal for a nail polish addict - me!!! The staff... I never want to talk to them because they can be so pushy. Although I have no problem saying no, they are relentless! The trick is to tell them you already know what you want. I still browse the shop sometimes out of curiosity. The rest of the stuff are pretty pricey, so I don't buy anything from them, except nail polish!

I never knew there was a Shifeon on Robson until they moved to this bigger location. I agree that…read morethe sales in the store do follow you around but when I told them upfront "I'm just browsing" they were pretty chill with it and backed off. After looking around and I wanted some assistance, I turned around trying to catch someone, I got eye contact right away which was nice (she was standing pretty far too). I don't like pushy sales bc it turns me off and I leave the store but knowing that someone acknowledges my presence w/o feeling pressured to purchase is a gold star. I was looking for something to lighten up my break out marks and the sales, Mandy, recommended me this serum from Green Envee (1st time) and Guinot (2nd time). Both worked like a charm and I how they have lots of different products and brands! Plus a bonus Sanrio corner (my favourite)!! Whether if I make a small purchase, big purchase or even no purchase at all, they gave me lots of free samples to try out! I literally got a routine set sample for both my mom and I w/o dropping a penny down one time! What more can I ask for? Another reason why I return to this store is their buy $50 get $10 coupon (for the following quarter mths). Its a way to do business keeping ur customers but if the prices are the same for some of the brands you can find elsewhere ie. The Bay, Sephora, Murale, etc. why not get it here when u can get a $10 coupon for future purchase, gift with purchase (depending on which brands) and lots of free samples? The Bay offers 10% cosmetics and fragrances from time to time only and gift with purchases (certain times for each brands), Sephora offers points... no gift with purchase and sometimes 10-15% off Sephora days and no samples or rarely... Murale offers optimum points - that's it!

I usually come here for purple shampoo & conditioner to maintain my bleached hair. My husband also…read morestarted purchasing shampoo here. We like that they have a wide selection of quality products at a reasonable price. Staff is knowledgeable and willing to answer questions and offer product suggestions. If you're a Sally Beauty Rewards member you get $5 off for every $40 you spend. There's plenty of free parking.

This is a pretty small location. They don't always have everything i need…read more Staff is friendly and they do always offer to help. The prices are decent and they do have a wide variety of different product lines that you can't get in other places. All in all I'll come here if I need something and can't make it to the other locations. Just do yourself a favour and call ahead to verify they have what you need in stock if you are going there for something specific.

Every big mall needs a Sephora and it is great Brentwood has one. It is located on the newer side…read moreat the outdoor plaza. That means it is a walk from the car park. I ordered online to pick up at the store. Somehow there is no option for curbside pick up. I wish there is some parking spots on the street closest to it for that. As it was, I had to trek from the parking lot by London Drugs (currently still free parking there) to Sephora just to pick up my purchase. The pick up was simple. Just inform the staff (usually there is one standing near the door) you are there for pick up. They will bring your purchase to you. You don't even need to go all the way inside to the cashier for that. Show the bar code on your email purchase notification so they can scan it. Then you're on your way out. I love this option from Sephora online.

I'm so glad there's a Sephora in the brentwood area. I generally spend alot more time in this…read moregeneral area so it's really convenient. They have alot of brands like the other stores which is great and the service is wonderful as well. The only thing I feel is I find the store really cramped with the lack of spaciousness compared to other stores. So walked and maneuvering around is a bit more challenging.

I have been shopping in this store for 15 plus years and the service has been amazing. I read…read morethrough the comments and had a suspicion that many of them were fake. I have NEVER had bad service in this store. And I visit it frequently. The product lines are superior and lovely. The owner is very pleasant--always. Who are these people who are so horrible to put in such nasty review. It says much more about them than it does about this gem of a store.

I frequently purchase my Oribe shampoo/conditioners here when I can't get to Holt Renfrew in…read morePacific Centre. Mainly out of convenience! In the past, I purchased many other products from this business. However, the service has never been good, but it has steadily become worse. Were it not for Haley, who has been an employee for a surprisingly length of time, I'd never bother to return to this establishment.

Nicest employees ever, really went the extra mile to help me despite their brick&mortar store being…read moretemporarily closed due to COVID-19. Still open online, super fun store with lots of variety!

This place is brand spanking new as in only 5 months old. I was on my way to another store,…read morehowever, what encouraged me to stop in was their wall of nail polishes and cupcake bath bombs in the window display. I was actually looking for lavender coloured nail polish. What I did find was 22 different shades of purple literally. Now there's no excuse for not finding that perfect nail polish shade for that outfit. They also carry LA brand make up at reasonable cost, I am a huge fan of their cotton candy pink and blue shades that I am strongly considering for Halloween for my Jem costume. The customer service was a bit of a turn off. They weren't rude but they slightly made me feel like assisting me was an inconvenience even though I was the only one at the store. This is probably why I didn't pick up a lipstick right away and will come back.

Going to SKOAH has become part of my annual birthday tradition. I love the soothing atmosphere,…read morefriendly reception, and the personalized skin assessment/facial that they offer. This particular location is round the side of the TD Canada Trust Branch and ATM, if you're on Nelson walking towards Hamilton. For 2022, I ordered the Facialiscious Facial, which is a 75 minute client-focused facial complete with a skin assessment and rejuvenation, full body massage, and skin education so that you know how to continue maintaining the "skoah glow" that you will inevitable leave with. You receive a lip balm and a welcome note upon entering your room. I had the immense pleasure of being taken care of by Jessica McLay who was well-versed in all skin types, and especially darker skin tones. We had an invigorating conversation about AHAs and skin best practices which, coming from someone who knows NOTHING about skin care, was much appreciated. I especially loved her creative analogies as she explained why certain products were useful and critical to skin health. After my facial, she provided me with a hand-written note of all the things we discussed so that I can be empowered to experiment and figure out which would be best based on my skin's needs. I am making a point to list her name, because when I return (hopefully for my next birthday), I intend on booking my SKOAH facial with her. Speaking of birthdays, I received a 25% birthday discount which was also a nice touch to round off the high level of hospitality that I received. As you can tell, I am a fan of Jessica - and SKOAH (since they are part of my birthday lineup). I highly recommend and will be returning -- maybe sooner, rather than later ;)

This was my first time at Skoah and unfortunately will be the last time…read more The staff were welcoming, environment was calming, products used smelled nice, but the facial was nothing to write home about. The icing on the cake was when my facial was completed on a hot sunny afternoon, they did not have any sunscreen to apply! My jaw dropped when she said "I dont have any sunscreen". I booked/had the power plane facial. I was expecting a proper dermaplaning, the whole process with the 1-min extraction(literally) was so quick, I almost forgot it happened. I could have done my facial at home. I am still stuck at No sunscreen!

I've been shopping here for years!! It has all sorts of nail products and lashes and is like a…read morebeautician's wholesale!!

It's hard for any nail artist to get out of here without spending your budget, and more! Best if…read moreyou know what you're looking for, since the staff are busy. Get an annual membership, and the discount will save you in the long run. You don't need a tax number or graduation certificate from beauty school to shop here, and the prices are reasonable. Besides nail supplies, they also have supplies and furniture for all esthetic services. Note: they're an authorized dealer for Aprés brand nail products, and their generic brand, GNC, is of the highest quality. Discount prices, also an online store.