I have been shopping in this store for 15 plus years and the service has been amazing. I read…read morethrough the comments and had a suspicion that many of them were fake. I have NEVER had bad service in this store. And I visit it frequently. The product lines are superior and lovely. The owner is very pleasant--always. Who are these people who are so horrible to put in such nasty review. It says much more about them than it does about this gem of a store.

I frequently purchase my Oribe shampoo/conditioners here when I can't get to Holt Renfrew in…read morePacific Centre. Mainly out of convenience! In the past, I purchased many other products from this business. However, the service has never been good, but it has steadily become worse. Were it not for Haley, who has been an employee for a surprisingly length of time, I'd never bother to return to this establishment.

I enjoy visiting Kelly @Rose Cosmetics. She always makes me feel welcome and completely at ease…read more Kelly takes the time to ask about my skin type, concerns and preferences and tailors the visit to suit my needs. Her knowledge of skincare products is amazing, she explains how each product helps my skin, and uses premium, soothing formulas that feel luxurious and relaxing throughout the facial. I often get brow waxing and a lash tint. The brow waxing is flawless, well-shaped and neatly done and the lash tint gave me beautifully lifted lashes without mascara. Overall, I find her services high-quality and worth every penny. I highly recommend Kelly to anyone looking for personalized skincare, flawless brows, or a beautiful lash tint.

I was nearby in the play area and decided to purchase a product I have been meaning to try for…read moreawhile. I was able to locate the product I wanted easily. The person helping me mentioned a loyalty program - 1 point for every $20 spent and 10 points equaled a $10 discount. I decided to sign up in case I was ever in the area. The person also gave my kid a piece of chocolate to keep him busy after asking for my permission. Great customer service. Price for the product was average retail pricing. This store also offered some aesthetic services too.

As a beauty industry expert, I can say with confidence that the Shifeon experience is special…read more Their brand curation is exceptional and the team so so knowledgable. You must come here for an elevated beauty retail experience. It's fun warm and inviting. Today they're having a 23rd "beautiversary" and there are great deals in store and even a prize wheel !!! I won sole deluxe product samples and a really cool hydrating mask. This is an example or retail done right ! So interactive and experiential ! They carry notable, tried and true brand as well as unique luxury products to really take your beauty regimen to the next level!

This little skincare and makeup store has been around for a long time. I find that they have…read moreskincare and makeup lines that other department stores do not carry. Some of the lines are from Europe or Asia that usually private spas would carry. The staff there try their best to help you find the right products and will tell you the special deals that are occurring at that time. Lately, I noticed that they are carrying more and more Korean skincare products like sheet masks which I love to use ! Imagine the surprise when I discovered that when I check in on Yelp at the store I get a gift!!!! I was super excited to discover that the gift was a Korean brand of sheet mask! Yes, it may only be one sheet but it's worth $10! Wow! What a treat! I also found some Sailormoon related makeup too! Too cool!

Shifeon has a new shop! No longer a dingy little shop wedged in a crack , but a very shiny new…read moreshop! It's still on Robson, between Jervis and Bute. This is where I come for new collection nail polish. They have every possible shade of OPI available! The collections are so quick to update that I can always find the newest collections of OPI there (in stores) before anywhere else. They carry new collections in all the other brands too. Pretty much if you can't find the nail polish/product you want at your local drug store, you can almost definitely find it here! Buy more, and the price comes down per bottle. It starts off at just under $10. With each extra bottle you buy, the price comes down by a $1 per bottle! It's a pretty sweet deal for a nail polish addict - me!!! The staff... I never want to talk to them because they can be so pushy. Although I have no problem saying no, they are relentless! The trick is to tell them you already know what you want. I still browse the shop sometimes out of curiosity. The rest of the stuff are pretty pricey, so I don't buy anything from them, except nail polish!

I never knew there was a Shifeon on Robson until they moved to this bigger location. I agree that…read morethe sales in the store do follow you around but when I told them upfront "I'm just browsing" they were pretty chill with it and backed off. After looking around and I wanted some assistance, I turned around trying to catch someone, I got eye contact right away which was nice (she was standing pretty far too). I don't like pushy sales bc it turns me off and I leave the store but knowing that someone acknowledges my presence w/o feeling pressured to purchase is a gold star. I was looking for something to lighten up my break out marks and the sales, Mandy, recommended me this serum from Green Envee (1st time) and Guinot (2nd time). Both worked like a charm and I how they have lots of different products and brands! Plus a bonus Sanrio corner (my favourite)!! Whether if I make a small purchase, big purchase or even no purchase at all, they gave me lots of free samples to try out! I literally got a routine set sample for both my mom and I w/o dropping a penny down one time! What more can I ask for? Another reason why I return to this store is their buy $50 get $10 coupon (for the following quarter mths). Its a way to do business keeping ur customers but if the prices are the same for some of the brands you can find elsewhere ie. The Bay, Sephora, Murale, etc. why not get it here when u can get a $10 coupon for future purchase, gift with purchase (depending on which brands) and lots of free samples? The Bay offers 10% cosmetics and fragrances from time to time only and gift with purchases (certain times for each brands), Sephora offers points... no gift with purchase and sometimes 10-15% off Sephora days and no samples or rarely... Murale offers optimum points - that's it!

I love this place & feel like a kid in a candy store as there is such a big selection of beauty…read moreproducts. They always have great bogo specials and clearance prices are good too. I have found that almost all staff are extremely helpful, knowledgeable and courteous. They recommend products not based on price, but on actual experience of how the product will work for you. I also found that you can read reviews on their website on the products too which I find helpful in making a selection. I returned a couple of items and no questions asked they were happy to provide a refund. The only downside I have found is that their website prices are in U.S. dollars so you can't browse for sale items in Cdn $$ online. But that's okay because going to their store is fun if you like beauty products :)

Do not trust the girls that work there. I went in to get dye to colour match extensions I was…read morehaving installed later in the week which were dark brown. My hair is now black because they gave me the wrong colour. They apologized but now I have to bleach my hair and re dye it which will damage my hair.

I usually come here for purple shampoo & conditioner to maintain my bleached hair. My husband also…read morestarted purchasing shampoo here. We like that they have a wide selection of quality products at a reasonable price. Staff is knowledgeable and willing to answer questions and offer product suggestions. If you're a Sally Beauty Rewards member you get $5 off for every $40 you spend. There's plenty of free parking.

This is a pretty small location. They don't always have everything i need…read more Staff is friendly and they do always offer to help. The prices are decent and they do have a wide variety of different product lines that you can't get in other places. All in all I'll come here if I need something and can't make it to the other locations. Just do yourself a favour and call ahead to verify they have what you need in stock if you are going there for something specific.

I love The Ordinary brand products…read more They're affordable, effective, and long lasting. Id been been using the 2% hyaluronic acid and multi-peptide eye serum. Im 41 and always get compliments on how I do not look my age. I chalk it up to genetics but Im also sure having the right tools to ensure my skin stays hydrated helps. The first time I stumbled upon the Abnormal Beauty company was when they had a storefront on South Granville. And I didn't know why I went in. The lady asked me about my top concerns, which led her to recommend these two products for me. This was about a year and a half ago. And Ive replaced these products once already. Now that that location is closed, Im making the short trek to downtown. It's worth it. Overall if you're looking for something simple for your skin, try The Ordinary. Aside from face wash, the two products I get from them are the only things I use on my skin.

My friend lovest their product and I found out about Deciem from here. The Ordinary products have…read morebeen a hit ever since it came on the market. They have their product sold at Sephora and other place. Their products are inexpensive and works great. Remember to sign up for their newsletter, they offer discount once in awhile.

I came here yesterday and I needed some assistance so I asked an associate for help, a girl with…read moreglasses and dirty blondish hair. She said she would get someone to assist me then went off to go do something else then just started chatting with another associate and completely forgot about me so I asked another associate who was awesome, who I believe his name is Sean and at least made up for the lack of customer service I received from the previous associate. I think it's just hit or miss with who you interact with at this store. The products are always fun to look at, pricey most of the time as most cosmetics, skincare and haircare is so I tend to find better deals at the online store than in store. If you want friendly assistance I would recommend Sean to approach who has black hair and tanned skin. He was just so pleasant to interact with.

This sephora is the WORST in the lower mainland. The employees here either don't even acknowledge…read moreor help you, or are super due and dismissive. Secondly, the store is disgusting (see photos). It's always dirty and doesn't look like it's been cleaned in months. I have walked out of this store many times because i'm so disappointed. I will be taking my business online. Sephora Canada. Get your head office in here ASAP.