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    Mac Cosmetics

    5.0 (3 reviews)
    PriceyBeauty & Spas

    By appointment only

    Mac Cosmetics Photos

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    5 years ago

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    18 years ago

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    Bergamos Spa Retreat - Lounge area

    Bergamos Spa Retreat

    3.4(124 reviews)
    3.1 mi
    $$$

    Consistently friendly staff and clean facilities. Something for everyone here, multiple services to…read morechoose from to relax. Thanks Bergamos.

    I'm extremely disappointed with my experience at this spa. From the moment we arrived, we were…read moregiven a quick, half-hearted tour and weren't shown the upstairs or told how to use the lockers. The entire place felt severely understaffed. One of the biggest reasons we chose this spa was the salt cave, which they promote heavily, yet we were asked to leave because of a "private event." The facilities were also poorly designed. The only showers are located near the heated pool, steam room, and sauna, so you're sweating again immediately after trying to rinse off. Basic amenities were lacking. No brushes or bags were available unless you went searching, and the space lacked the little touches you'd expect from a luxury spa. While my full body massage was the only redeeming part of the visit, my friend had a not so great experience. We booked an additional $300 in foot massages in the salt cave (on top of our $200 full body treatments), only to find out that it was not going to be done by massage therapists, but nail technicians. They were very nice, but there was no real pressure or technique. It felt like a total waste of money. You should really disclose that. We also ordered a bottle of Moscato and weren't allowed to keep it at our table. We had to go find someone just to get a refill. This was a $750 visit that didn't feel luxurious in the slightest. If you're looking for a real spa experience, I highly recommend going to the Houstonian instead. This spa just didn't deliver in service, amenities, or value. ***********Update: The manager was suppose to call us but she never did. I called and spoke to Tracy and she did not understand my frustration about my massage being done by a nail tech. She said she would call me back and never did. Hopefully you never need help from a manager because they don't care!

    Photos
    Bergamos Spa Retreat - Bathroom

    Bathroom

    Bergamos Spa Retreat - Therme

    Therme

    Bergamos Spa Retreat - Black roots not touched up. Horrible gold color

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    Black roots not touched up. Horrible gold color

    Mac Cosmetics - beautysvc - Updated May 2026

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