seriously, if it were possible to leave zero stars i would.
i originally came to queen nail spa being that it was close and convenient, only to soak off the gel and acrylic off of my nails. when i walked into the building i expressed what i wanted and was quickly convinced to get a pedicure. it was a monday and i wanted to relax so i figured, why not? there was only one other person in a pedicure chair.
from the moment i sat down i felt like i was making a mistake but i just wanted to give this ghost town nail salon the benefit of the doubt. the technician individual wrapped my fingers with foil and what's supposed to be cotton soaked acetone inside of the foil. she skimped oh the acetone i knew this was not going to result to anything. she then put my hands in gloves and let me sit as she proceeded to do the pedicure.
this pedicure i received from beginning to end lasted all of 15 mins. the only reason why I know this specific time is because i made a phone call in the beginning of service, and quickly got off because i thought i was going to be enjoying a pedicure. she's soaked my feet very briefly, did what she was supposed to do before pulling out what i would describe as a cheese grater and skimping on the solution that was on the grater. I expressed that I do not want to use the grater on my feet because I never do, so she pulls out the other tool, which is bar of some sort, and she transfers the product that she puts on the cheese grater. OK fine let no product go to waste... but she spent 30 seconds on my left foot then without any more product going to my right foot for about the same amount of time and then rinses my feet. I asked her if this is it, and she pretends to not hear me. she proceeds to put some oil on my legs and my feet and then it's over. fine, whatever (but no it's not), am really annoyed at this point and just really want to get whatever I originally came to the establishment for.
she brings the attention back to my hands. She is struggling to get this gel off due to her lack of product. She wants to drill my nails and I asked her to please don't because my nails are really sensitive right now. This is not my first rodeo I have had my gel and acrylic taken off without drilling a lot on the nails before. It takes a little bit of time, but it works. she then bring me a bowl with acetone to soak my fingers in. this bowl has white flakes in it stuck around the signs and a few particles floating in it. She asked me to put my hands in there, so I ask her "what is this?" she keeps repeating "acetone, acetone, put your hands in the acetone." I told her that I was not going to put my hands in that bowl. She came back with a bowl lined with a bag of acetone. I just really wanted to get out of there and move along with the process. I am completely aware that everyone does things differently, so I did not want to ask her. Where is the hot water that she should put this bowl in to make this more effective. Why didn't she even cover the bowl with a towel? There was another woman there, she look like the manager or the owner, and she had come to speak to me earlier on in the service. I tried to explain to her what it is that I wanted, and she just wanted to go around what I was saying, trying to convince me to let them drill my nails. this can easily be done by filing by the way. there was so much back-and-forth going on to the point where I had to ask for a specific tool that I've seen previous nail technicians using to help get the process going because at this point, no one seems to know what they are doing at this establishment. after I get the gel and acrylic off of my nails myself, the technician then brings out the file and files the rest away. she doesn't get all of it... But at this point, I do not want to be there at all anymore. I pay and I leave.
I came here for a simple service... It was not that complicated. The entire time I was there, I was never even offered a simple bottle of water. I'm totally dissatisfied with their professionalism, their lack of knowledge and skills, and their uncleanliness at this establishment. tdlr needs to visit this establishment asap!!!!!!!!!!!! read more