Visited MAC to find some lipsticks that I intended to give to a couple of teachers that I coach who are always commenting on my lip color choices. Even though Christmas was only a week away, the store wasn't busy and so it was the ideal time for Sam ( the lovely associate who helped me) and I to be intentional about the items I was choosing. I expressed the purpose of the purchase and gave her some insight into each of the recipients and shared how I wanted to choose shades with names that matched their temperaments or roles. For an one educator whose son is both autistic and has Down syndrome we chose Heroine - a beautiful shade of purple, her favorite color. For another whose tech obsessed we chose a deep shade of purple called Cyber. For another who has a big personality we chose " Flat out fabulous" and another who always leave work late we chose " werk werk werk". Sam, thank you for taking the time to reply lean into what I needed and for being so patient while we found the ideal gifts. Your expertise is valued and your kindness made a difference. Happy holidays read more

MAC Cosmetics - Sam is the absolute sweetest salesperson. Thanks Sam - Cosmetics & Beauty Supply Near Me - Garden City, New York

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Well the manager (Jessica) is a total Bitch... For the first time today we actually found someone real nice, her name is Shirley, very helpful, knowledgable and is the only one that know what she is doing!! Great makeup artist! Shirley really should be the manager in this store, super nice girl made us feel very welcome in the store and happy - we had a great time. And the manager I don't know what's up with her, always with an angry face - rude - she is ridiculous! Will be back to see Shirley anytime! :D read more

MAC Cosmetics - Shirley in the back!! She is great!!! - Cosmetics & Beauty Supply Near Me - Garden City, New York

If you're ever in need of someone patient, kind, and filled with suggestions ask for Nikita. She color matched my foundation and took her time recommending great lip shades. I've always had a hard time walking out of MAC with the wrong shade or just looking cakey but she was awesome and right on the mark. She made me feel confident with my purchase Thanks for your help! :) read more

MAC Cosmetics - Studio Sculpt foundation, Cork lip pencil, mahogany lip pencil, mascara, concealer, stay curious powder kiss lipstick - Cosmetics & Beauty Supply Near Me - Garden City, New York

Marilyn at M.A.C. was wonderful! I came in to look for a good foundation and she took the time to find and make the best look for me! I've been having a hard time finding the right foundation and makeup for me. I work in a field where I have to be in front of people all the time. Having great makeup on makes such a big difference in my interaction with my customers. I came in during a Saturday and Marilyn greeted me right away. Her makeup looked amazing! She asked me what I needed and began to get foundation that she thought would be great for me. Not only did she give me suggestions for other makeup, she also fixed my look, and taught me how to apply everything the right way. I was thrilled with the results! The makeup looked natural and just made my skin glow. I ended up buying a lot of different pieces. It wasn't cheap but it was totally worth it considering the amount I've spent on makeup from CVS or Rite Aid just to get things right! I highly recommend Marilyn at M.A.C. She was very warm, pleasant, and took the time to listen to me and tell me what my options were. She really made sure the products she suggested looked good on me. I never felt like she was just trying to make a sale. She didn't try to rush through everything. I really felt like she cared that I was happy with how I looked. She did an excellent job! So glad I came to M.A.C. today! read more

(MUST READ) I came here on Saturday 12/10/16 and let me tell you about my amazing experience !!!! 1) I had a makeup appointment with a local artist who cancelled on me last minute!! So now I had to go to the mall to try and find someone to do my birthday make up. First stop was Sephora who told me they were unable to help me! This was around 6-630 they were booked for today, which is understandable because of the holiday season. Then I went to the mac in Macy's who also told me they stopped taking appointments and wouldn't be able to help me. Even tho there were artist sitting around not doing a damn thing and they didn't seem packed or busy. At this point I think my night is ruined. Went into nordstroms and was told no again .. By this time it was 745p. I was depressed and hopeless but still decided to try the Mac location on the upper level of the mall. They're always crazy busy in there so I thought I was going to be told no, especially because of how late it was. 2. I spoke to the manager, I believe is name was Alfonzo. AMAZING! I told him it was an emergency, he checked for me and even though they don't usually take makeovers that late he was able to help me. Great management and customer service all around. And honey! His face was beatttttt okayyyy. 3. Make up artist Infinity did my make up and it was amazing !! I came last minute and she still did an amazing job and did not cut corners!! The staff really made my night. They could've told me no and slacked off (I was expecting a average makeover but it was amazing) especially because of the time .. But they helped me and provided an amazing service... I'm so done with packed crazy Sephora who doesn't even listen to what you want done... This Mac location is def my new spot !!!! 4. Infinity and Alfonzo are customer service Gods! And the vibe in there is fun, energetic and just pure good vibes even tho they are probably working like crazy for the holiday season... Thank you guys!!!! Recommending them to everyone.. Ask for Alfonzo! (I hope i got his name right) thank you again ! read more

MAC Cosmetics - One of the best makeovers I've ever had!! Thanks again to Infinity and Alfonzo! - Cosmetics & Beauty Supply Near Me - Garden City, New York

I've been here a couple of times but my most recent visit warrants a reviews fo' sho! So it's a Monday evening and my mother and I walk in to kill some time before her surprise birthday party. When we get there it was like one or two other people in there which is rare because MAC is always crowded. So we got all excited and got the attention of one of the two ladies working that evening and her name was Daniella. Daniella was super sweet from start to finish. Truly a doll like she was extremely helpful and very attentive. It started to get crowded and everytime she had to step away to help someone else or ring someone up she always returned with an apology. Idk why MAC would ever schedule just 2 employees on any day but they made it work. She ended up giving my mom a full face makeover once she overheard it was her birthday. That was awesome and the end result was absolutely beautiful. She did the same for me and I loved it. Literally went in there for one or two items and ended up walking out with about 6-7 items between my mom and I and I spent over $140 lol so not them plan but she did her job so well. Now the thing with MAC and getting your make up done here is watching them glam you up and having the expectation that if you buy everything they used then you'll be able to recreate what they've done. Lmao I'm sorry but I hope everyone knows it doesn't work that way because these trained make up artists know all they tricks and they do this everyday. Daniella did mention that for $90, you can schedule a 1 on 1 make up class with them so they can teach you step by step how to do make up for 90 minutes. After the class you get 20% off on MAC products for an entire month. I'm definitely going to look into this. All in all, this experience was one to brag about because we left happy girls and our faces were "beat for the gawds" yassss hunty! read more

MAC Cosmetics - Couple of my goodies :) - Cosmetics & Beauty Supply Near Me - Garden City, New York

By far the best Mac store in the area. I go at least once a month to restock essentials for my kit. Everyone is not only extremely helpful and knowledgeable but also extraordinarily talented. I want to personally thank Nikita, I saw on their Instagram they were offering an in store holiday glam class. As a working makeup artist myself, I jump at opportunity's like this. Were in a business of forever learning and improving and it's a wonderful thing. Nikita could not have been more amazing. I could see her being a Mac trainer in the future, she was that talented and knowledgeable . It was such a great morning learning about new and old products and different ways of using them. Keep an eye out for when they offer these classes, it's truly a great experience ! Next time you're buying some new products ask when they're offering classes! read more

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Little make up section inside Nordstroms.. Slow down and let them sell you some super mascara... or do what they do in LA... let them put fake eyelashes on you for a day... I tried it... I liked it! Haven't worn them since... The mascara is powerful! Also was sold some super gloss. All these glamour tricks are fun. Good if your going somewhere and would like make up done for you with super mascara, etc. read more

** Best Makeover Ever By MakeUp Artist Marissa ** I recently came to MAC and had my makeup done for an event. I was nervous at first, as I had never had my makeup done professionally before. I walked in and was greeted by Marissa, my make up artist, who was very sweet, and made me feel very comfortable. She asked me what kind of look I was going for, asked me questions about my skin and she made suggestions on products that we should use based on my answers. She explained every step that she was doing. The end result was AMAZING. My skin looked flawless, and my eyes looked incredible !!! I will definitely be returning to her for any makeovers I may need in the future !! Excellent Service Five Stars ! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Garden City, New York

This is not my preferred MAC location for various reasons.. The top reason being the service. They used to have a great staff of makeup artists that would answer any and all of your questions as well as actually demonstrate how to use their new releases. The new staff is usually just sitting around, chatting, and unwilling to help. Last night, however, I was lucky and had an MUA that was more than willing to assist. The one thing I love about this location is the layout. The new releases are front and center and eye makeup is with eye makeup, unlike some locations where eyes are with cheeks. I do try to stop by here when I'm in Roosevelt Field if I need some goodies or refills. read more

This place is a pain to get to, but well worth it once you get here - a lot great shops in this mall, plus they have MAC here. The place is clean and well kept. I forget the manager's name here, but she can come off as cold on first impression...she's just misunderstood. read more

After visiting this Store for a few times I have to put this review to do the place justice. It's an excellent place to shop at if you are a MAC lover and use its products on a regular basis. Store is always clean well stocked and products are easy to find. Above all the sales associates provide excellent customer service .. very cheerful .. full of knowledge and advice .. which brings me to ERIK who is a sales associate there and he always goes above and beyond to help me with my purchases and answers all my questions and query on new products or what's good or not for my cosmetic needs. Thank you ERIK for providing me with excellent customer service and making it always a pleasant shopping experience ...and became of that I will be coming back again and again to this location. read more

I've been using MAC cosmetics for about ten years now. I decided to go back yesterday because I had just about reached the bottom of my blushes. On the way over I thought about asking if they have a foundation that would cover the "sun spots" that have been popping up the last few years (my present foundation was just not covering them). When I arrived Andrea approached me to see if she could help. She was AWESOME. ----When I first started using MAC I was intimidated that I would be pushed to purchase things I didn't want, but thankfully that never happened. Andrea was no different. She got my blush refills (I actually named the three different blushes and asked her to let me know if these shades were still good for my skin. She said "Oh, I know those shades and they absolutely are still good for your coloring!") I then discussed my "sun spot" issue; she listened, looked carefully at my skin (after asking me if it was normal, dry, oily, or combination) and applied a foundation with a brush that was a PERFECT color match and covered my sun spots. At no time did she push me to buy anything extra. Thank you, MAC and special thanks to Andrea! read more

I came in with my Back-to-MAC items. The stores was empty with the exception on one other customer and myself and 5 employees who all seemed too busy chatting to pay attention to anyone (this was early morning on a Saturday) The one girl that was answering questions for the other customer also asked what i needed help with, when i told her it was B2MAC suddenly she became indifferent. She asked what I wanted and I told her a specific name of a standard always available eye shadow, according to her (after checking on the shelf) they didn't have anymore, she didn't didn't even bother to look in the stock room. Then she kept insisting that I buy something in addition to what I was getting. I really do not understand why every time an employee from MAC hears that you have Back to MAC they treat you so rudely and suddenly the amount of effort and energy drops!, You guys know that this is a perk your company offers! Just help the customer quickly and move on! Not sure why they make it so uncomfortable for the customers. The employee ended up taking a whole lot of time to look around, then decided that she wants to go back to helping the other customer then took her time getting back to me about a different eye shadow option ( I asked for something as close in color as possible to the one I was originally looking for) and it turned out to be totally different then what I wanted. SO I'm left with an eyeshadow color I didn't really want and a bitter taste in my mouth after stopping by their store. awesome service. read more

How do I give NEGATIVE stars? I've always loved using MAC products, and when I came to this MAC location to find my favorite eyeliner, I was very disappointed. In fact, I was so pissed off that I have not bought one single MAC product since the incident (which was a good 2-3 years ago). I went in, and you feel as if you've walked into Chanel - haughty, snobby, unfriendly air. The "you can't afford it" attitude is all over that I am almost suffocating in it, even though I surely can afford it!!! I mean, HS students can afford MAC, geez. I waited a GOOD 20 minutes in front of the eyeliner counter, where there were at least 2-3 salespeople walked past me and totally ignored me. It must be 'cause I was in a t-shirt and shorts. Finally, with my temper rising, I flagged down a woman, who gave me a "I have no time for you" look and asked her for a specific color, to which she replied "We've discontinued that" and walked away, without even trying to recommend something else. I have never been treated as rudely in my life, and I made sure MAC headquarters heard me. I wrote a scathing letter about how disgusting their employees at MAC in the Roosevelt Field mall was, and they sent a letter back apologizing, along with a cheap tube of mascara. Hello, I TOLD you I was buying EYELINER. Geez. Can't even get their apology right! read more

Grr...seems this MAC is the least pleasant to shop in! I wonder if MAC has done studies on its consumers and found that the decibel of music is directly correlated to sales? Always crowded and staff is too busy to help or can't be bothered, I dread coming in here since I know I'm going to have to fight for assistance. I'd gladly shop the drawers below the counter to get what I need, but I think that's against MAC's policy. :/ The store itself may be handicapped accessible, but with all the unfriendly customers, I doubt they'll accomodate you and move! read more

I had the best experience Marissa did my make up and she literally did everything I wanted and more!!! I will only go to her now!!!! I asked her to pop my eyes and she sure did. She is the nicest and explains everything and just knows how to do make up so well!!!!! Thank you Marissa read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - Garden City, New York

Boooooooo! Their employees suck! I'm not going to kiss ass to receive assistance in the store! You shouldn't have to look a certain way in order to be helped. I buy no more than lipstick bc I won't waste my time waiting for snobs to actually do their job and assist. They are more interested in chatting with associates while you stand there in the store looking lost for 15 or so minutes. Take your money to Sephora people! read more

Store manager Shirley is amazing! My daughter Jayda stopped by during her bday weekend and Shirley made her feel like a princess. Thank you!

I went to both the MAC inside the mall & inside of Macys. I went to the one in macys first since I entered the mall through Macys. There was a lot of customers trying to get lipsticks and in my coat, none of the sales women even looked at me. Hell, they looked happy when I walked away. I then went to the MAC Store in the mall minus my old coat, looking like the girly girl I truly am *sarcasm*. They helped me find the lipsticks I wanted, except for one. I also should have been more careful because the sales girl gave me a color I didnt want buying (I had a list of colors on my phone) but it was still a great shade. The fault really was on my part. Left with a foundation and 4 lipsticks read more

Just hung up with Tuttle mall Location, spoke with charie/shar? Requested I have eyelashes applied with some eye make up for this evening. She told me besides the eyelashes there is a minimum 3 item purchase. Ive been doing this for almost 10 yrs now, even told her I have about 15 empty eyelash cases to return and never had a minimum of 3 items required. Charie/shar stated it was a new policy enforced this year throughout all the stores, clearly not, as I called another location and it was a minimum $30 purchase in which cost of eyelashes are included in that grand total. Too bad for her, I usually equally tip mua. I am in need of new eyeliner, congrats girlfriend you just lost 2 sales for that obnoxious attitude read more

I went to Mac in RF hoping to pick up lipstick, it was incredibly crowded so I went to the Mac counter in Macy's. A young man walked in my direction to help me but saw a white woman approach, and made an painfully obvious bee line to her. So I tried on the lipstick I wanted, unassisted. Then stood around and waited for someone to help me. I had to finally say, "how long do I have to stand here to get help." So the same man who had dismissed his attempt to help me for the other woman and afterwards continued to avoid assisting, though in very close proximity to me, finally said "oh I thought you were being helped" I kindly said, "No you didn't" and I calmly proceeded to inform him of his earlier obvious actions.Needless to say, I didn't get my lipstick. Racism at its most blatant. read more

Had an Amazing experience with Shirley, the manager at MAC Roosevelt Field!!! Her work, level of service, and professionalism are amazing. My sister and I went to get our makeup done at this location, and we were blown away by the results. Shirley really listened to what we wanted and guided us through the whole experience. She made sure we were comfortable with what she was applying and helped us make specific makeup decisions along the way....without any kind of pressure! She catered to us, was very personable, and KNOWS her products. I didn't know what to expect since I know this location can get very busy, but despite how busy this store was on a Saturday, Shirley impressed us as she had everything under control and gave us her time. Also, our makeup lasted alllll day and allll night. read more

I was there last Saturday to look for something. The sales person that helped me was Nancy. I m writing this review about her. She was very pleasant, professional and extremely helpful exactly a sales person should be but I think she was more than that. She is definitely an asset to the company. I wish her all the best and hoping the company will appreciate her too. Thanks. read more

I have a history of MAC employees clearly ignoring me. Mostly, I am not covered in makeup when I go shopping but some how every MAC location I have visited employs MUA's who have their head's up their arse at all times! BUT it changed 2 weeks ago at Macy's MAC location at Roosevelt field mall. I was with a friend and we were both acknowledged and helped. I ended up buying more than what I originally planned to buy, because the MUA was super duper nice to us. She answered our questions, helped us check and match shades of products we were interested in. We couldn't find her name but she looked a lot like Nicki minaj (resemblance, may not seem so to everyone). If anyone knows her name please let me know. And if she's reading this, You are Awesome! read more

I have to say that the idea of going to get my make up done at a MAC store was very intimidating to me. Everyone I know who wears make lays it on real heavy and I was hoping I didn't leave looking over done! Let me say I was pleasantly surprised! My friend and I purchased the make up service for $60 (also comes with a free mascara) where they do your make up in the store. As someone who only wears eyeliner and mascara I didn't really know what to expect, but the makeup artist, Andrea, was extremely knowledgable and helpful. I told her I was going to a work related party and I just wanted my make up to look a touch above normal, not too crazy because I did have to see all these people the next day with just eyeliner. Overall I loved my final look, very natural looking, and my advice to anyone making an appointment here is to make sure you are very vocal about what you like and what you don't like. The first time she put a cat eye on it was very exaggerated and too much for me so I kept on having to ask if we could take it down a notch. And what makes a great makeup artist is that they listen to their client no matter who the client is. The only reason I gave 4 stars instead of 5 was at the beginning on the process my friend and I were unsure what was going on/ who was doing our make up because we had different employees come up to us to ask us questions, but then we would see them go behind the register and start ringing people up and it wasn't clear if our appointment would start on time or not. Also when we arrived our appointment was for two people, but then my friend heard one of the employees say "there's two of them?" So that made us a little weary before the appointment even started. I highly recommend Andrea if you are making an appointment at this MAC! read more

I recently went into MAC to get a gift for my mother. I walked in not really knowing what I was looking for as it is always a little weird walking into a make up store. The girls that work there asked me questions and gave many suggestions of different products to get. They made my shopping experience very easy and successful. Now I know I can go into the Mac store at Roosevelt Field mall for a quick, easy, and great shopping experience. I will definitely recommend that everyone goes there. THANK YOU!!! read more

I just have to share my experience today. I live in Georgia and my mom is in Long Island and I wanted to get her something to make her feel special. Since she loves MAC, I knew I wanted to get her some cosmetics. I couldn't select the perfect options for her online so I wanted to get her a gift card so she can pick her fav colors. I called the store and spoke with Eric over the phone and he was super helpful and professional. I purchased an e-gift card and sent my mom over there and Eric made her feel extra special and she is so excited about all the goodies she was able to get. Thank you Eric for helping me make my mom feel special and for the attention you gave her. You provided exceptional service and exceeded my expectations. You now have a customer for life! read more

Love all the makeovers I've had here! Staff is really helpful in matching me and giving me good tips! Their makeup products are still great quality and have such a good finish. read more

The customer service at Mac stores is usually horrible, but that wasn't the case here. We were assisted by Carrie who was incredibly warm and sweet and helpful. She didn't even object when we told her we were there to back to Mac... usually you are met with some opposition or sales associates who lie to you because they don't want to ruin their sales numbers. Carrie was a professional every step of the way. This is someone who clearly enjoys her job and loves helping people; she demonstrates exemplary customer service and product knowledge. For the most part I stopped shopping at Mac a while ago but if I do need something; I'll be sure to return to this location. read more

I went to MAC for the first time last week, and was immediately hooked. Anna did my make up for my bridal shower that morning and was INCREDIBLY helpful. My birthday was a few days later and I got a make up lesson in the Times Square MAC. The level of artistry was nothing in comparison to Anna's. If I had known, I would have come back here! I'm now hooked on MAC! read more

I went to Mac for a simple exchange and return . . Shirley was extremely helpful and did everything to help me. After that was handled , she took her time to answer all of my questions about make up and the difference between certain products so that I would understand what I am purchasing. This is the first time I was treated so kindly at any Mac store.There are many times where I have gotten push back and treated poorly because of this . read more

Experienced great customer service. Chanel was fantastic. She was patient ,attentive, and extremely knowledgeable. She was able to answer all my questions and provide the appropriate products. So happy with my purchases. read more

Coming into MAC is never a good experience. Almost every girl in there feels like they're the sugar honey iced tea. Well, at least all the MACs in Roosevelt Field Mall. Anywhere else I go, I am welcomed and encouraged to learn about makeup. I specifically went into the MAC Macy's location in RF. I just stood there waiting for help for 10 minutes until I finally had to go up to someone. The girl kept rushing me, she didn't answer any of my questions. She was like "yes yes that's good trust me" didn't even offer to apply it on my skin or test my skin tone. It wasn't until another associate decided to help me, if it wasn't for her I wouldn't of bought a single thing. I'll never shop in another MAC in Macy's again, most of the associates need to come back down to earth. read more

Cassie and Ken at this location are awesome. They are both real assets for the company and that location. I told Cassie the look I was going for and she gave me exactly that. It was perfect and lasted all day. They are both the sweetest. Normally I hate going to MAC for anything but these two made the trip worthwhile. read more

Well, they lost a sale today, walked around and around the Mac makeup counter, the girls working there were chatting amongst themselves and never acknowledged me or asked if I needed help in the 10 minutes I was there. So, Urban Decay made a nice healthy profit for being friendly and helpful!!! read more

I always have a horrible experience at the MAC store in Macys. I know what I want all I need is for you to get it charge me and I pay. But instead I wait 30 min to give up and go to the wonderful MAC STORE upstairs. OK yes you had a bridal party but does that mean that every associate has to help them. What about the little people who need help too. This store is not my cup of tea... one more complaint before I go.... Why would you tell me Im busy and I will get someone to help you if your not going to do it. Just horrible. Ladys and Gents go to the MAC store on the second level of the roosevelt field mall. read more

Will NEVER shop in this MAC location again. All of the underdressed and over made up employyees make you feel some unwelcomed. The employees conversed amongst themselves, while your standing right there looking for some assistance. Id rather go to the MAC set up in Macys. read more

The MAC counter in Macy's Roosevelt field mall is the best makeup purchasing experience I've ever had! I had an incredible girl named Bren help me today and had such a fun experience! I bought 9 products including lip gloss, lip pencils, eye shadow, blush, a lip scrub, and this cool cheek highlighter. Bren was so helpful and got me to try some colors I never would have thought to try on my own and of course I ended up loving them! I definitely recommend making a trip to this MAC counter for anyone wanting to try some fun new makeup, I'll definitely be back! read more

The first thing I noticed was a MESS! Make up was everywhere. This is the only Mac store that I've been to that looks like a hurricane ran through it! Completely unacceptable. As a consumer I want to be greeted [which I was not] and I want to be able to find products. They need to get someone in here ASAP to get this store in order and clean!! read more