For the past 2 years I've been taking my cars to Snappy's. The offer great service at a fair price…read more Most people think if repair shops as a go in for a service and walk out needing a ton of work done, that's not the case with Snappy's. They keep the owner up to speed on what is going on ie brakes needing replaced on next visit or what service they performed. They're also fairly cheaper than dealerships. This is definitely my go to for any services on my cars.

I wanted them to confirm that my problem with my vehicle was the actual part, not just the hoses…read moreattached. Instead they did a full inspection of the vehicle and charged me over $150! They didn't tell me up front what the price would be...I thought it would be free or nominal like other shops in the area.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Very quick response on a Sunday afternoon. First, they answered the phone (!) and quickly…read moredispatched a driver my way. The driver called to confirm exactly where I was, and arrived less than 30 minutes after I called. He took care loading and unloading my car from the flat bed. The price was very fair (being Sunday I thought it would be much higher).

My car was stranded about 45 minutes from home. I called about 4:20 P.M. about needing a tow -…read morerush hour, of course, but Jim arrived about 5:45. He was able to load my car onto the truck quickly and efficiently. He was polite and friendly. The long drive and heat could have made anyone grouchy, but he maintained a good attitude. The cost of the tow was a little less than expected, so that was a plus. I would not hesitate to call them again, if needed!

Got a quote and came back $3,000 less than what the dealers would've done on repairs. Really nice…read moreguys and communicated with me and my family

I took my car to The WOT shop for brakes. The guys there were Very knowledgeable and quick!!! Thank…read moreyou for doing such a great job!! I will definitely be back for my car needs!!

The manager Don is top notch! Takes care of all our vehicles and my friends vehicles. Gives you…read moreoptions to work within your budget and lets you know the things that can wait and can't. Highly recommend!

Don, & Staff Thank you for taking time out of your day to…read moretake a look at my vehicle after the recent frigid temps. My tires had lost pressure on several tires and you and your great crew took the time to get me back on the road. Tell Matt, Mike and the entire crew how much I appreciate taking time out of your busy schedule to attend to my auto needs.

Im extremely greatful to have found Wrench N Roll! Im currently living out of state and my (non…read moretechsavy) parents called me broke down at a gas station(suspected alternator). I wanted to avoid the cost of a town and trip to the shop so I called some local mobile mechanics and Wrench N Roll answered and said he was willing to get it done. His communication was excellent, price was amazing, and showed up, verified the problem, replaced the alternation and had my folks back on the road in no time! They couldn't be happier with his price and professionalism!

I have been taking my car to Paul and his team for a number of years. They are honest, dependable,…read moreand always giving me excellent service on my 5 speed 2008 Hyundai Tuscon. They have replaced the clutch, the brakes, the AC over the years and recently replaced the catalytic converter. Paul has also given me suggestions about newer cars for me to get in the future. I highly recommend Paul and his team!

Service was great. I highly recommend you take your car there! Always fairly priced and honest.read more

first time customer. the service was great. they kept me updated and the price was affordable. I…read morewill be coming here moving forward.

Honest workmanship, fair pricing. You can trust what these guys say. Will always use J&Pread more

Not sure why the high reviews. This place, on my first visit, the 'owner'? would not answer the…read morebuzzer when I showed up for my appointment. After several minutes, I poked my head into the service area and say this tall Indian man on his phone. He finally came to the desk only to tell me there was no mechanic. He may arrive later that morning. There were several pairs of keys on the desk of cars to be worked on. He still wanted me to leave my car but could not assure me my car would be worked on. It felt odd and I ended up going someplace else for service. Wasted my time. Do not go there....