Shout out to Adam, Jennifer, and Caleb at A Team Transmissions. When I ran into an issue with a new…read moreto me car I pulled into their shop for help. Although they only handle transmission work they all jumped in to see if they could diagnose. Caleb figured out that it wasn't a catastrophic issue. Jennifer put findings in an email so I could forward to the dealership and Adam pointed me to a repair shop and gave me a referral so I would be taken quickly. AND they didn't charge me for anything!! Good people!! If you need transmission work I am positive that the work will be done quickly and right the first time and the price will be fair!!!

Adam at A-Team was extremely helpful! I had a snapped shift lever for my drive gear and his team…read morewas able to diagnose and fix my issue within 24 hours. He was very personable and provided his services for a reasonable price. Great business and if I ever have issues with my Jeep's transmission, I know where to go.

I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

The issues started some time ago when Luke recommended power steering service to my vehicle. The…read morecost was over $4,000. It was so high that whenever I went in there for additional service later, the customer service rep would remark about how much they had charged me for the work. However, despite the high price, the power steering system there after failed. Since the repair was still under warranty, it did not cost anything other than my time to get it repaired, but the concern was they admitted that they had used non-OEM parts, which was surprising given how much they had charged. After the power steering system was repaired, I took my car in for a brake job. Once again, I noticed issues. I took it back and discovered that the rotors had warped because they again used non-OEM parts. Shortly after getting that issue resolved, the power steering system failed yet again and once more it was due to using non-OEM parts. During one of the many conversations about these issues, the customer service manager told me they fired the original customer service representative who arranged the initial power steering system. I was surprised they would fire a customer service representative over the wrong parts being used. Then it occurred to me that they might be paying their customer service representatives a commission, which would encourage them to upsell price while reducing cost. That would explain why they kept using non-OEM parts on my repairs even though their policy called for manufacturer parts to be used. I then decided to do a little online digging and found that it does seem that Luke's pays a sales incentive to their customer service representatives. Job postings indicate a wage range from $50,000 to $125,000 and state that job skills must include overcoming objections. This would imply that the polite and energetic customer service representatives are paid to inflate price, reduce cost, and sell customers repairs that may not be needed. That certainly appears to be what happened in my case with multiple repairs. After bringing these issues to the attention of management, the service level I received decreased markedly. Twice I reached out to the owner himself via LinkedIn and was told each time he would personally look into it and get back to me. I never heard from him again in either situation. The customer service manager at the location I use promised to arrange a rideshare to pick me up from my office after the car had to be towed after the last breakdown, but the arrangement was never made, leaving me stranded at the office after hours. I arranged my own rideshare to get to the facility and retrieve the keys to a loaner car that was to be on site for me only to find that no keys had been left, thus leaving me stranded at their garage after hours. I had to hire another rideshare to get home and then return to the garage the next day to get the loaner vehicle that was supposed to have been arranged for me the day before. I have since called Luke's twice and left messages on their voicemail, inquiring about my service records so I could understand what other maintenance might be due on the vehicle. My calls were never returned. Certainly, being greeted with a smile, having a nice lounge to wait in while cars are being repaired, and having loaner vehicles available for those who do not have the time or desire to wait on premises are all great! It seems that the clients appreciate it. But at the end of the day, what we all want is a car that is repaired correctly, using the right parts, and at a fair rate of labor. We pay tens of thousands of dollars for a vehicle and must trust that a mechanic will do the right job without taking advantage of us. By apparently paying their customer service reps to inflate pricing and use cheap parts, Luke's has violated this trust. All the customer service hypein the world will not change that fact, and as I can no longer trust them, I will no longer be a customer.

Great service! Honest and quick turnaround! I've been back since for other issues. Highly recommend!read more

Repair was excellent and timely, like the accident never even happened. Team was professional as…read morewell in the office. My one gripe is communication; during the repair process itself it was extremely difficult to get into contact with the actual repair team; phones were answered by front office staff who would promise to get any message back to the garage staff, then a call back wouldn't come. Despite this, I'd definitely still recommend; they took great care of the car.

Ive been a customer for over 10 years and have never had a bad experience. Matt and Trace are so…read morekind and take the time and care to ensure I know exactly what work needs to be done. They are quick and so reasonably priced. Highly recommend!

Just from getting a quote, I could tell the lead mechanic was mouthy and pushy. Condescending and…read morerude. He kept telling me about his years of experience instead of using his costumer service skills and listening for at least 30 seconds. Don't spend money here. Can't trust my car with unprofessional people.

Thomas has now taken care of my car repairs twice. Both times absolutely amazing. Would and do…read morerecommend.

Thomas did an amazing repair on my A/C and gave me a better quote than any other mechanic I asked…read more One mechanic wanted to charge me $1300 for the repair and Thomas explained how much the parts cost (which was less than 1/3 of the quote the other shops gave me) . He was quick with it and honest about it. He even said I could use his quote to get a better deal elsewhere if I didn't want to drive it to him. He got my business right away instead of the other shops. He will forever be the mechanic I go to.

Finding a mechanic you can actually trust feels like winning the lottery, and that's exactly how I…read morefelt at Aamco. After the check engine light popped up on our recently purchased used car, we took it to Jay and his nephew, Dylan. They were incredibly efficient, kind, and professional throughout the whole process. Dylan, in particular, provides fantastic customer service both over the phone and in person. It turned out we just needed a new O2 sensor; the price was very economical and the entire experience felt honest and trustworthy. We'll definitely be back!

Yet another five star, for good reasons…read more Sent here by Firestone for a problem bigger than they wanted to handle. Noted the great reviews. And they are accurate. Honest, patient, professional. Explained what I need, and it ain't cheap, but a fair price for what all needs done. No fancy waiting area: a few chairs, and bathrooms and water fountain. But if you come here you probably have a fairly big problem and will want to just drop the car off. I waited because they were doing diagnostics this time. Northern Lights is nearby with shopping and restaurants, but nothing interesting open at 8am. They were able to schedule me for the check and the service we'll need pretty flexibly. And: no charge for diagnostics. Wow! Yes, you have to pay for the service (if you bring it back here) but still, that's unusual.

When you call the shop they are very professional the phone. Construction of the building is very…read moreimmaculate, But seems way too Expensive for just a diagnostic fee. This place charges twenty percent more than a dealership. I was hoping to give them business. Since they are a faith based business, But some of the pricing father services as well it's way too expensive. I assume they Do good work and they advertise A friendly war today on their website but it's nothing different better regular dealership. Not really seeing The value most people are trying to save money on auto-repair in my opinion., You would think there would be better specials for a new business in town that's Surrounded by other shops

I had Christian Brothers take a look at a used car we were considering for our 16-year-old new…read moredriver, and I couldn't be more impressed. Kevin and his team genuinely CARE -- and I could feel it right away. He was incredibly knowledgeable, honest, and took the time to walk me through a detailed assessment of the vehicle without any pressure. It's rare to find that kind of integrity and care these days. As a parent, I really appreciated the peace of mind. I left feeling confident in our decision -- and even more confident that we've found the shop we'll trust with our vehicles moving forward.

Excellent service. Extremely quick also. Ask for Orlando he knows what he's doing. He flawlessly…read moretook care of a wiring issue I had that prevented me from using door switches. Was in and out in under an hour. I initially went to Firestone because well, big name & they seem reputable. I left my car with them for a day for the diagnostic & the next day they told me they couldn't do it. That it was un-doable. Still had to pay the $140 diagnostic charge of course at Firestone. But while I was there A GOOD MAN working the desk at Firestone recommended me to come to this place (sort of secretly) & said to ask for Orlando. I called & came straight over. I was greeted by Orlando right away. Good man. He took a look at it & said he could fix it. Within the hour. No, in less than an hour! Fixed! Not only did he fix my window issue but also the other issues the wires had malfunctioned over time too. Good value, good service, good quality overall. Anytime going forth if I'm in Columbus & have more car issues I'm obviously coming here again.

Worst car shop dont Go I regret going waste of time an money they took my money and didn't fix my…read morecar

They did a great job on my Audi. They charge me a very reasonable price much lower than others…read more Their service and communication were good ad well.

They ignore requests for quotes. I asked for one 3 weeks ago and they never even bothered to…read morerespond to me. Why would they bother to even offer quotes on yelp if they just ignore them? I can't say I would recommend them from what I have seen so far.