It cost $1000 for ONE brake line to be replaced. The brake line is around $60 so $940 in labor for…read morewhat around an hours worth of work. Total rip off!!!!

This company did come out for the service call but 15 min before they arrived someone else helped…read moremy driver and fixed the issue! They arrive I tried to cancel since it was fixed and pay the 25.00 service fee and the miles to the call 52.00 and it should have been 52.00 for miles to get them back. But they charged me 210.00 EXTRA because they are $175.00 an hour from the time they leave the office to the time they get back to office which is really greedy @ a time like covid 19 ! I spoke to manager to try and negotiate and he gave me 25.00 off but I was still to pay for their time even if I did NOT get anything fixed! Just very unfair this company policies should be undated like everyone else in Covid 19 .... anyway my total bill was 277.00 -25.00 the manager gave off smh! I paid because I didn't want them to report my MC or DOT as bad credit and possible lower my credit rate for my company. And I am a GOD fearing women so .... yeah this company is bizarre ‍ no heart when it comes to business but hey Business is Business just some ppl and companies really DON'T GIVE A F about you PERIOD!

I had a pretty good experience with ricke brothers. Two things that I did not like was the lack of…read morecommunication when signing off on a deposit to hold the vehicle while awaiting loan approval. He did not inform me of what I was signing and I assumed it was simply to authorize the hold on the vehicle and not a binding contract saying that I was going to purchase the vehicle, even if my loan was not approved. That could have devastating consequences. The other thing I did not like was one salesman/mechanic who I had limited interactions with did not seem at all interested in the satisfaction of the customer, but preferred a quick fix on the surface to give the vehicle the appearance of being fully repaired. I purchased a jeep liberty and when I test drove it, I noticed something smoking under the hood. They of course assured me thy would fix it. Through my two day process of purchasing the vehicle they fixed that as well as a ball joint and a-arm which sounded good to me. Finally when I was approved and drove the vehicle home, it seemed like neither problem had been repaired and in fact, the ball joint seemed worse than when I originally drove it. I promptly called them and they said they would fix it immediately. After a day and a half they had both issues resolved and the vehicle was back in my possession. Overall a good experience and a good selection of vehicles. Definitely ask what you're signing before you sign and don't be afraid to ask questions.

I called to ask about a cars carfax. i was talking to Joe who turned out to be the manager. I was…read moreasking where I could find it on their website as I couldn't find it. Joe was very insistent that it's there and even pulled it up when I couldn't. the entire time while he pulled it up I looked and couldn't find it. He showed no concern for me not being able to find it and just annoyed I called him to ask about it. He answered my question and I hung up because I was annoyed and I thought staying on the line would do more harm. I apologize for hanging up on u Joe that was rude of me. Then I called back later to tell the manager of this interaction and got Joe the manager. i tried to explain how he came off rude and how his lack of understanding to my situation and pure insistance to that it was on the website and I missed it was rude. He did not see it that way and instead said I was the rude one for hanging up. I explained to him I was hanging up because it was no longer productive to this conversation and hung up. I would not recommend buying from them if this is how the managers act when a customer has a question. I wonder how they would treat you if you tried to buy from them.

Every time I go to this place, I always think they will be honest and charge their customers fair…read more It doesn't matter when you go, you will be ripped off. Don't take my word for it. Call other dealers outside of PA and you will see they mark up there parts 2-3 times without even blinking. The labor, and parts are ridiculous. I guess people that don't know about this place, pays those overpriced parts, and labor which keeps them in business. I suggest you look someplace else for repairs, and parts. The service techs have no clue what their doing. Save yourself a lot of time, and money and order your parts on "any" border of PA!! Stay away from this place. We work too hard for our money to just hand it over to people that are dishonest.

I recommend going somewhere outside of Pennsylvania since their all owned by the same person…read more Carlisle location in particular tries to double charge on labor rates. Experience from my last visit there. Now today I wanted something specific done, but they want to do diagnostic which is normally fine "IF" I didn't already know what the problem was. Since I didn't want them to hook my truck up to the machine, my wait time went from 2 hrs to whenever they could fit me in. This was told to me by Michelle in service. Just pass on all the Pennsylvania locations unless it's a safety issue and you have no other choice.

Drove down from upstate New York to check out a couple big trucks to haul an RV 5th wheel. What a…read morepleasant experience! Had lengthy discussions with both the manager, Shawn Hiller and sales person, Lisa Brabson. They were both extremely knowledgeable and friendly with endless patience for our many questions. Looking forward to continuing the discussion of possibilities.

Hands down best location for any vehicle but especially for commercial trucks. If you want a…read morecommercial trucks contact my guy Justin Donovan.

Werleys is always friendly and helpful. Being right off the interstate they sometimes get busy but…read morestill manage to make everyone happy

I purchased a 2015 International Prostar back in November 2018. I had several issues with the truck…read moreand each time I needed them, they came through. Now I must admit, the NTP Warranty they sold me was some trash; however, it was a part of a National Program with Navistar. John Kindley, my salesman, is very knowledgeable and honest. I will definitely purchase from him again. Brian Benicewicz and Sean Schneider are definitely Men of Integrity

Was sold a 2014 in 2018 that was supposed to be a "diamond renewed" unit. IMMEDIATELY began having…read moreissues and the warranty meant absolutely nothing. The salesperson did nothing, the sales manager disappeared. The UTC uses fraudulent practices and the Beltway repair shops aren't much better. Stay away from this sales center and the Beltway system of repair shops as well.

I initially came in to Baltimore Freightliner on 12/13/23 for brake shoes. I got home and realized…read morethat I purchased the wrong set of shoes and had to return and swap them out for the right set. Luckily another mechanic that works at my company was closer to Freightliner than I was, so he just made a purchase. I had planned to return them the next day but once the tractor was back on road I soon forgot. On 1/22/2024, I decided to finally return the brake shoes. I had the pleasure of being assisted my an employee named Hollice #442. He was extremely patient while we called my company (bc I didn't have the credit card, we had to verify over the phone). Hollice is very professional and stepped me through the whole process. Today I called the store and requested to speak to a member of management. I spoke with a gentlemen named Bruce who also was very nice. I wanted someone to know just what an amazing job Hollice had done.

For a moment I thought I was going to buy a plane ticket home because initially I was told it was…read moregoing to be at least 2 days before they can get to me. I don't know how Ashley was able to get it worked out, but my truck was done in less than three hours. They will have a repeat customer from me. Thanks all (especially Ashley.)