I initially came in to Baltimore Freightliner on 12/13/23 for brake shoes. I got home and realized that I purchased the wrong set of shoes and had to return and swap them out for the right set. Luckily another mechanic that works at my company was closer to Freightliner than I was, so he just made a purchase. I had planned to return them the next day but once the tractor was back on road I soon forgot. On 1/22/2024, I decided to finally return the brake shoes. I had the pleasure of being assisted my an employee named Hollice #442. He was extremely patient while we called my company (bc I didn't have the credit card, we had to verify over the phone). Hollice is very professional and stepped me through the whole process. Today I called the store and requested to speak to a member of management. I spoke with a gentlemen named Bruce who also was very nice. I wanted someone to know just what an amazing job Hollice had done. read more

For a moment I thought I was going to buy a plane ticket home because initially I was told it was going to be at least 2 days before they can get to me. I don't know how Ashley was able to get it worked out, but my truck was done in less than three hours. They will have a repeat customer from me. Thanks all (especially Ashley.) read more

One of the best parts places around; great selection and prices, friendly folks, although extremely slow. The Service Department is not only extremely unethical, dishonest, and crooks, but the services take forever and not of high quality. I highly recommend the Parts Department, but absolutely detest the Service Department. read more

One star is truly too much to give these horrible people. They have the absolute worse customer service. Zero sense of urgency. My 2017 m2 has spent the last 2 weeks in shop waiting on a water pump that has already failed once before. In addition to that - a broken rear diff lock control in which they're denying warranty claim and fighting me on. Also, air condition has been broke for the majority of the ownership since buying the truck brand new. They have cost me thousands of dollars by just taking there good ole time. The first time last year it spent 3-4 days in shop to have AC and rear diff lock looked at. The rear diff was ok supposedly and they claimed to fix the AC and 20 minutes after picking back up it failed again. Spent 3 hours in waiting room that night just to be sent back away and told I would have to come back another day but Eric would make me a priority for the hard time I was given. Eric pretended to never have said that when I took it back a month later and so I dealt with sitting in my own sweat for the entire summer of 17 because I didn't hav the time or money to wait for them to service it again even tho it's covered under warranty.. This time around they claim rear diff lock is actually broke (although nothing changed since the first time it was there). Now they're denying the claim for warranty for rear diff lock and they haven't even started on AC yet because they're waiting for Cummins to manufacture a new water pump as they've been out of stock for 2 weeks apparently. Did I mention this is a 2017 Freightliner M2 106? 2017. I pay $2000 a month to deal with nothing but problems. Eric and the rest of the staff at Baltimore Freightliner are the most careless, horrible people to deal with. They're down right rude and truly do not care or value their customers. Eric completely lacks any and all knowledge about trucks and I've been unable to figure out why he's even in the position of handling customer accounts that he's in. They're liar and they're theives. UPDATE: 3 weeks and 1 day after being in shop I finally pick up truck. In the mean time I have sat down with the service manager and local Freightliner rep who both claim they're doing everything they can to help. They're kind but in a "they have to be professional" kind of matter. I don't feel its in a matter that they actually have sympathy or understanding for my case. I've emailed a section pulled from my drivers manual that fights claims their technicians have made. The rear has been shipped out to Detroit for warranty evaluation. I have been told that if its denied the local Freightliner rep is going to do as much as he can to reprimand or ease the financial and emotional hardship suffered over the last few weeks. The amount lost from the truck being out of service far surpasses even the ridiculous bill they gave me. There's an item line on my almost $7,000 bill for 9 and half hours of labor with description of services performed and I quote "CALL DETROIT." When I asked what this was that cost me $900 in labor, I was told it was the combined communications from the first moment they reached out to Detroit until service was complete. This was described to me as them taking pictures, sending emails, and making phone calls. 9.5 Hours! Really?! Initially, Freightliner/Detroit sent the wrong rear which delayed the truck being finished even longer. I was informed by Erik that part of the associated "CALL DETROIT" labor cost for them to call and let Detroit know they sent the wrong rear.. that was included in my cost. So they made the error and I had to pay extra for it. This all being on top of the thousands of dollars of lost revenue my business suffered from the truck being out of service for the extreme length amount of time it was. They charged me 1.5 hours to increase the cruise and top speed from 75mph to 85mph while they were already replacing the ICU/Gauge cluster with an updated one due to recall. I realize these two things do not link, but honestly 1.5 hours to connect to truck and hit a few buttons? On top of everything else and all the BS I've already had to go through with this truck and shop. Throw me a bone here? There was not a single phone call or any type of contact prior to make me aware of this overpriced cost. What I understand at Baltimore-Freightliner is that their time is very valuable and your time means absolutely nothing. A perfect example would be a year ago when the AC was "repaired," but went out 20 minutes down the road. 3-4 Days in the shop and they couldn't successfully fix the AC. So Erik has me come back immediately and I spent 3 hours in the waiting room just to be told I'd have to come back another day (basically, "sorry about your luck"). I didn't receive any compensation for the time I sat there, definitely not the 3-4 days it spent in shop. This time around I didn't receive any compensation for the 22 days it spent in shop. However, these folks want compensation for A-Z. Funny how that works. read more

I would advise not taking your vehicle to this place. They failed to give us an initial estimate when we dropped off and then proceeded to over charge us a ridiculous amount. They called us to let us know that we would be charged $140/hr for parts plus labor! Please save your money and take your vehicle else where. Thanks! read more

We took our fairly new 2012 Fleetwood Class A motorhome with Frieghtliner chassis to Baltimore Freightliner for some warranty service. We called ahead for an appointment, which was easy to obtain and the Customer Service representative, Jake, was very gracious. When we arrived, he greeted us warmly and took care of getting the vehicle registered and arranging for warranty coverage with Freightliner. We left the RV with them, knowing that it would take at least a week to determine the cause of the problems and to solve them. Jake and his co-worker Linda were always available to answer our questions as we checked on their progress. We also spoke a number of times to Ron, the shop foreman, who always took the time it required to explain the situation to us. When we went to pick up the RV, we were greeted by the Service Manager, John Blottenberger, who was also very pleasant and accommodating. He recommended to us several ways that we could save money on future scheduled maintenance. We were very impressed by the customer waiting facility and how modern and well stocked their parts department is. One other thing that impressed us was that they have the use of a secure, guarded parking area for motorhomes and bus sized vehicles at an adjoining trucking company facility. If you have a Freightliner, I would strongly recommend that you contact Baltimore Freightliner for your service work. You won't be disappointed. read more