Overall, I really enjoy my neighborhood Ace. The majority of the staff is helpful and…read moreknowledgeable. However, there is one employee (a male with long-ish wavy hair, likely in his mid-30s) who clearly knows his products but often delivers suggestions in a tone that comes across as condescending and judgmental. I'm sharing this only as constructive feedback, as I otherwise have had very positive experiences and appreciate the store and team.

Owner Dave has seen to it that his entire staff, including the young ones, knows the stock, and…read morewhat will do what.

Great service, lovely atmosphere. I feel like I'm stepping into the '50s when I walk through the…read moredoor (that's a compliment). The little guy behind the counter was very helpful and knowledgable, if not a little odd, he pointed me directly to what I needed and gave me some real solid advice to help me with my project. Guse Hardware has a great selection of parts and pieces for any repair project that you may have. The value is also outstanding. Great little neighborhood hardware store.

Wonderful service to get the things you need to fix those home projects. I love how they are…read morelistening and willing to help you every step of the way even if that means ordering it for you if they don't have it. So glad they are part of the fabric of the neighborhood and have parking in the back for their customers. Very biker friendly if you want to go on Bryant Ave and not drive. Also I didn't realize they have services on their website and referrals to other home businesses that can help if they can't. Thanks Guse! Will save all my hardware needs for you!

Solved my problem in 1 minute! I spent HOURS at Home Depot and Menards looking for a bidet tee…read moreadapter and couldn't find the right part. Settergren's manager looked at what I was trying to do and brought the correct part to the front of the store in ONE MINUTE!!! Priceless. I will always come her for plumbing questions in the future. I wish I could give 6 stars!

BEWARE!!! Poor customer service. I just purchased an $800…read moreEGO battery operated mower. I charged the battery and started it up but it did not cut. I brought it back to Settergren they took one look at it and said I need to bring it to an approved EGO repair shop. There was no concern or empathy just an attitude of it's now my problem. I asked if I could return it. He just said, "No there's nothing wrong with the mower it was assembled incorrectly". Now I have a new lawnmower I have to wait 2-3 weeks for it to be. l will let all my friends and neighbors know how poorly I as treated.

I love this store! I actually get excited to go there! They have a great selection of everything I…read morehave ever needed, and their staff is incredibly friendly and helpful. I am greeted by someone every time I enter the store. I am very grateful to have Nicollet Hardware near our home.

Amazing staff - Darnell was outstanding in helping me today. I was trying to back into my driveway…read moreand got my car stuck in the alley ice ruts - Minneapolis plowing was not top rate this winter. Darnell delivered bags of salt and traction grit. He brought an ice pick and worked on the ruts, then spent time pushing the car to get me out. He was amazing and delivered outstanding customer service support today!! He was absolutely fantastic!!!

Walked in and immediately had great service from the man working. He asked what I needed and found…read moreit for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's…read morea UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything. I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS." Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.

The Home Depot, Richfield, Minnesota…read more CHEATED BY HOME DEPOT: After my (very successful) back-fusion-surgery, I have limited bending down. So we ordered a GE bottom freezer fridge with ice maker from Home Depot. The fresh food shelves are at eye level. Very nice. But no ice maker. The fridge was delivered with the ice maker in a box. The Home Depot installation team did NOT install the ice maker. I called Home Depot many times, hours on the phone. "Can you send someone to install the ice maker?" No. "Can you recommend someone to install the ice maker?" No. "Can I hire The Home Depot to install the ice maker?" No. So I contacted local Nicollet Appliance. They are always honest and reliable. The person from Nicollet Appliance came out, looked things over, checked his phone. "They sold you the wrong ice maker!" "No you can't order the correct ice maker. GE does not make an ice maker for this refrigerator!" No charge. Nicollet Appliance is always honest. Not Home Depot! BTW, our new GE fridge from Home Depot is noisy. Day and night. I cannot set the correct temperature in the fresh food compartment and the freezer at the same time. One is always off correct temperature. The crisper drawers are weird. They have an indent in the plastic walls cutting their capacity in half. Just wasted space for no reason. Weird.

Always helpful sales people; excellent selection of merchandise (I can find what I need) & usually…read moregood values (altho' the equivalent window boxes were cheaper at Menards).

Well I go to a big box store when you can go to your local Settergrens?! this is by far my…read morefavorite hardware store in the Twin Cities. They have an excellent selection and the best customer service ever. When the staff recommends a product, you know that they stand behind it, they've tried using it and it is a high-quality. I bought a new ice scraper today that is by far the best ice scraper ever. I had at least 1 inch of ice on my driveway and it got right underneath it without killing my back. PLEASE BUY LOCAL! AND PLEASE STOP IN AND MEET MARK AND THE CREW!

Fantastic hardware store!…read more Mark has probably saved our family thousands of dollars over the years ($1,300 in plumbing quotes alone) with his advice to solve problems backed by knowhow and knowledge of the problems his products help solve! This month the shower faucet was leaking. $3.99 kit of washers combined with Mark telling me which ones to try first. In 30 minutes, the leaking was fixed. He has done this multiple times. I literally search the internet for how tos and Amazon for products to fix a problem, then look at Mark's site online to see what they have in stock and buy it Settergren's of Linden Hills instead. When I don't know I ask... and he doesn't charge me for the advice... Mark is also great with referring service providers. I have a beloved ~30-year-old Toro lawnmower that was taking 12+ pulls to start. I thought I was going to have to replace it for $500. Mark referred me to Glen Rud, a fantastic, honest, and reasonable small engine repair expert in located in Richfield. Glen fixed the problem and I had it back in 1.5 days. It just needed an adjustment to the choke... Fantastic hardware store!

The store has been closed and cleaned out for a couple months, No notice on the door when they may…read morereopen again. Poor management !

As a long-time resident and frequent shopper for a small and always helpful business that I could…read morecount on when I needed guidance, I will never be back now that it is under new ownership. The female owner was short, unpleasant, and directive and knew nothing about the products. My mom had the same experience a few weeks ago. If you are looking for a helpful place, this is no longer the place.

I love the Midwest Menards phenomena. Our own regional Home Depot, just a bit different. Menards…read morehas a magical escalator ramp to a fun-filled second floor. I came in to this location for some lighting supplies, pet friendly rock salt, and a car window scraper/brush. I got all 3 things in less than 10 minutes. Most of it was due to the helpful staff. One woman was really nice and walked me to 2 of the items, one at a time. Very patient. The other was stocking shelves and deep in the thick of it, but still smiled and waved me over to the next isle for what I needed. You bag your own stuff at checkout, but their plastic bags are really durable and great for reuse at home.

I frequent this store because it's close to my house. I was there around 6ish last night...bought…read morea newspaper and a throw rug. As I was checking out I automatically talked with the cashier...as she's telling me about something or other I notice her glance and briefly smile. I turned and saw this exchange between her and another woman who I've spoken with before...have no idea who she is or what her actual job might be but she sits behind the counter at the front of the store. This exchange turned my blood cold...in an instant I learned exactly what this woman thought of me. He expression was one of amusement...like I was someone ro be tolerated and perhaps laughed about. When she saw me glance her way she quickly turned and walked away. I do make the effort to address all employees because it us a thankless job and thar is hiw I would want to be treated...as if I matter not as if I'm invisible. I always assume others would want acknowledgement as well. But my experience made me feel as if im a customer who.is to be tolerated....a joke to this woman. I will say something to her when i next need something....convenience is everything to me. No matter how often im there or how much i spend or who i talk to or what inane conversation i have I AM A PAYING CUSTOMER. Again...convience matters so i will be there again but my attitude has drastically changed toward the type of employees Menards has.

Jerry's for the win, again! They have now helped me with TWO seasonal needs…read more First, they are where I found the cheesecloth that I desperately needed for my Halloween costume. It was exactly right for my purposes. I am absolutely going to use it again the next time that I need to see out of a mask. Ten/ten recommend. Second, they are my go-to for winter insulation. I love my louvered porch windows in the summer--they are great for getting the air flowing. In winter? Somewhat less enamored. My porch gets cold, which means my living room can be a bit more invigorating than ideal. I always know that I can go to Jerry's to pick up window insulating kits that will help seal the cracks and keep me cozy. Good prices and some of the most helpful and courteous staff in town--this is a truly awesome neighborhood resource.

It was a quick stop to get some drain cleaner. The Bathtub decided that it wanted to hold onto the…read morewater, and the previous attempt to get rid of the problem didn't work. So, we knew that we needed something more powerful. We were greeted by a friendly guy when we entered the store and he directed us to the section where we'd peruse the drain cleaner options. We decided on the "professional strength crystals" and headed out. The young man who rung us up was also friendly and asked if we'd found everything that we needed. We did. Will be back if we have a need and are in the area. We were on our way back home from a movie at AMC Southdale.