Ashley Ferrell was so great to deal with. She was always ready to help and answer any questions…read more She listened to what we were looking for and made it happen! She helped us get the best deal offered. It was a very easy and quick process. She explained everything about my new vehicle. She walked me through the vehicle information and set up my preferences. I highly recommend Ashley Ferrell with CMA Lynchburg. She was a delight to deal with and very informative!

Leo Rosales is awesome. He went above and beyond to help me buy a new car at age 82…read more Rachael

If you are looking for a Toyota, I would highly recommend Berglund Toyota in Lynchburg, Virginia. I…read morewould also highly recommend Thomas Talbert salesman. He is a straight shooter. He is very easy to work with. He put forth 110% effort to find what we wanted. He is a Man of honesty and integrity . I have bought two vehicles from them and always enjoy working with Thomas Talbert. D.M. 2026

From the purchase of the new vehicle to today the service has been terrible. This is a brand-new…read morevehicle there have been so many issues with the vehicle. The service department has handled the service issues poorly or not at all. I would never recommend Berglund for sales and most certainly not for service. The manager and the staff are unprofessional and sometimes downright rude. Today is the very last time I will ever have any contact with Berglund, what a poor representation of Toyota and auto service. If you are a single woman do not purchase and especially do not have service with Berglund

consumer beware I bought a car from in 2024 and I asked them if had had an accident and they…read moretold me no and now I find out that there was an accident. They did not do certification of the they did not certify it. I would not buy another car from this dealer, consumer beware

Great sales experience, accommodating and professional. Purchased a new Subaru Outback Base model…read morein December of 2024. The day before while discussing the sale on the phone with the salesman, Adam, I asked if he could bring the vehicle inside the service building as rain was forecasted on the day of purchase and it would make it difficult for me to evaluate the condition of the vehicle. He was happy to assist. Smooth and predictable with no upsell, including the finance department. Thank You!

The best people giving the best service. They can fix things that the dealer can't fix, fairly…read morepriced, fixed right the first time.

Great service, honest people, upfront pricing. Would recommend Hammersley and Joe to anyone!read more

We custom ordered a 2022 X5 and paid a deposit on it, but when we went to make the purchase the…read moredealership low-balled us on our trade to the tune of over $6k. We sold our trade to CarMax the next business day and then they refused to honor our deal while still holding our deposit. I wouldn't recommend anyone even consider this dealership, avoid if at all possible. We are still waiting to see if they are going to refund us our deposit or not. So far all we have is a verbal promise to do so, but they've already proven they will not honor those. Update: they did refund us the deposit. Sadly, we have been their customer for over 5 years until this experience. That franchise has evidently been negatively impacted by the current market pressures.

Purchased a x3 m40i from here a few months ago. Great service, knowledgeable staff, willing to be…read moreflexible in negotiations. Definitely recommend

My 2014 Volvo S60 wouldn't start 3 weeks ago. My husband had it towed to Berglund because they are…read morecertified (so we thought) to fix this type of car and not only do they sell them, but also Mercedes, BMWs, & several other luxury foreign cars. However, after attempting to contact them for days they wasn't able to give us a definite answer. We only got that there may be some bent valves and the only way to find out was to remove the engine and the starting cost was $2000, but he wasn't sure if that would solve the problem. We called back and left messages for several days so that we could pay the diagnostics and get it towed to someone who would give us a definite answer. When my husband finally talked to the service guy he said they were able to fully diagnose the car and required that we get a new engine that would end being $4700 for engine only and not labor. We did find out he had called another mechanic to ask questions about purchasing an engine and repairing it. This was 2 weeks of run around and we were very disappointed with the service we received from Berglund and had to have it towed to another place. I do not recommend Berglund for service.

Brought our car in for a State vehicle inspection and to repair a tire with a screw stuck in it…read more Was told the tire could not be repaired and that a new one has to be ordered to pass inspection. So we ordered it and we're told it would take at least 3 days to arrive, so scheduled a follow up appointment 5 days later. In the meantime, the next day we took the damaged tire to a local tire shop for a second opinion, and they repaired it promptly. So we call Terry VW to cancel the tire order, and are told that it somehow arrived in only one day, was now in stock and since it was a special order would require paying a restocking fee, basically for a tire we didn't need in the first place. While not a huge deal financially, it wasted our time with unnecessary runaround and was a poor way to treat a new customer with a one year old car purchased at their dealership

I bought a 2009 volkswagon routan for 12k dollars. It…read morelasted me 6 months and the motor failed after 14k miles. It.originally had 70k on it....it failed at 84k 5 months later. After a lot of back and forth I was asked to bring it in to "discuss my options" after I found that it was not covered by the 3 month limited warranty I got with it. I didn't take it to them for its annual oil changes, and because of this they told me basically someone else could have messed it up and it's not their fault. Basically I am left with 11k left on the loan, and no vehicle to get back n forth to work. The only help I was offered was for me to "bring it in" so they could look at it for free for an hour to tell me what I already know. It needs a new motor. How can I bring in a van that doesn't drive, just so you can tell me I need to pay you another 1800 to 2500 to replace the motor. I simply don't have it. So I am left at fault.....Holding the bag. The van was a mistake to buy and I was told that basically it's my responsibility to have brought it back to them for service instead of my regular oil change guy. Otherwise they would have caught it and addressed the issue. Awesome.....Thanks for the help. They told me i had to have the van towed back to their dealership just so they can look at it and tell me I need a new motor....then pay to have it towed back to my house, because I don't have the money to replace the motor. That's not help.....that's trying to get the work to replace the motor. Sorry guys.....I don't have 2k dollars. If I did I sure as hell wouldn't let you do the work after this experience. I dont have the money to bail myself out of thus mess and I definitely will NEVER buy another so called "certified" used vehicle again. I got absolutely screwed. My business. My home. My life. Its all upside down. All because I made the mistake of trusting a dealership. Some people cant win. I guess I am one of them. This is just one of a series of nightmares I have been living this year. This was just the icing on the cake. My advice. Don't buy used vehicles from this dealership. Its obvious they can't be trusted to ensure their vehicles are sound. But then again I made the mistake of not buying a warranty because I couldn't afford it. So ...I guess this is all my fault. I cussed them out, and have since apologized for yelling at them....but it still doesnt solve my problem. Sorry for yelling but I'm damn sure not sorry for sharing my experience. The experience and problem of buying a piece of shit that is now a 12 thousand dollars lawn orniment. Thanks for the sweet ride assholes. -Pissed off, screwed, and feeling pretty lousy

The buying experience went fine, the problem started in July when my 2017 Tucson with 60k miles…read moreengine blew out. It took a month to diagnose, then after that they told me it would be ready in September. After hearing nothing back from them I reached out to them three weeks ago and the associate told me it would be another 3-6 months before I got my vehicle back. I called back the following week and another lady told me hopefully the engine would be on the next truck and I would have my vehicle back this week. Just left the dealership and now they're telling me there is no engine anywhere in America and the only option is to put in a used one or wait god knows how long on one that is in back order. Every time I communicate with them I'm being given the runaround and told a different story. Needless to say I would never recommend buying from here again, because Hyundai is obviously not a reliable vehicle and they can't service them when things go wrong. Never again.

From the owner: We at CMA's Hyundai of Lynchburg pride ourselves on providing a no-pressure atmosphere to make car…read morebuying simple and easy. The quality of our customer service is matched by the unsurpassed value and reliability of our Hyundai cars for sale. That's why we implore you to discover the extensive selection of Hyundai cars for sale in our inventory. We carry all of Hyundai's best-selling models, including the Palisade, Tucson Hybrid, Elantra Hybrid, and more. We also carry a large lineup of used vehicles in our pre-owned inventory if you need more options. Get in touch with our team in Lynchburg to learn more or to schedule a test drive.

Marissa, Volvo rep, is truly knowledgeable and very patient to senior owners. Always attentive ,…read moretruthful, and helpful, I give her a 5 of 5 ! Parham Fox,MD

Easily the worst customer service experience I have ever had…read more My daughter's Volvo XC 90 (2008) would not start one morning, so she had it towed to Berglund Volvo. Every time the tech tried it, it started. They kept it for two weeks, and never figured out the problem. So she picked it up and drove it for four days. Friday evening, after work it would not start. Saturday morning we call Berglund Service at 9:00 and Service did not pick up, so we left a message, saying we would be towning the car over and please make arrangements for a loaner. I placed three more calls over three hours, all went straight to voicemail and I never received a call back. I made one final call and asked the receptionist if she could tell whether there was a loaner reserved for us. She said she could not tell and that was done by Scheduling and Appointments, and transferred me. The woman at Scheduling said that loaners were arranged by Service and she would get Lisa a message. So we went over to the dealership to get a loaner. When we arrived, shortly after noon, I asked the service person if she had gotten my messages or the internal message from Scheduling. "No, I have not listened to any of my voicemails today." She also proceeded to tell us there were no loaners. I asked about a rental car. "Well, I'd have to ask my boss about that" and then just sat there. I had to ask her if she please would. Looking like she was being put out, she went and asked her boss, who in no time at all, got us a loaner from the Mercedes side of the dealership, thank you. So we take the loaner over to meet the tow truck. The tow truck pulls in, the driver has my daughter pop the hood. In about 30 seconds he says "Try it now." Starts right up. "Loose battery lead. But I don't have the proper wrench here, so ask the dealer to tighten it up as best a possible" So we drive it to the dealership, after they have closed for the weekend, and leave a voicemail describing what happened and could they please tighten up the connection as best as possible. Monday afternoon my daughter gets a text message asking her to text or call. Since Service has literally never picked up when she (or I) call, she texts them explaining the background and requesting they tighten the connection as best as possible. Service texts back "Your vehicle has started on several occasions, no codes are present." Of course not, the tow truck guy (Nelson's Towing) fixed it!! You're just supposed to tighten it as best as possible!!! I could go off on several other issues, but can't take the time. The summary conclusion is customer service training is lacking in the most basic things.