Replaced my radiator but didn't put any fluid in it fuck this place ruined my damn carread more

This business used to be respectable, but since the owners stepped aside and new mechanic, they are…read morea scam shop. I took a vehicle there for a state inspection, but to first look at a wheel that had an intermittent squeak. Without even removing the wheel the diagnosis was a dragging caliper, an excessive repair charge (not paid) and a fail sticker for the inspection. After the taking the vehicle to a different repair shop the only issue was an imbalance in the pads and still with specs. Don't trust this shop for any reason.

We custom ordered a 2022 X5 and paid a deposit on it, but when we went to make the purchase the…read moredealership low-balled us on our trade to the tune of over $6k. We sold our trade to CarMax the next business day and then they refused to honor our deal while still holding our deposit. I wouldn't recommend anyone even consider this dealership, avoid if at all possible. We are still waiting to see if they are going to refund us our deposit or not. So far all we have is a verbal promise to do so, but they've already proven they will not honor those. Update: they did refund us the deposit. Sadly, we have been their customer for over 5 years until this experience. That franchise has evidently been negatively impacted by the current market pressures.

Purchased a x3 m40i from here a few months ago. Great service, knowledgeable staff, willing to be…read moreflexible in negotiations. Definitely recommend

Great quick and easy service at a good price! Definitely going to continue services with them!read more

My daughters lr4 threw a serpentine belt. it was a result of an unforeseen problem. Dave and the…read moreguys at endurance had to order the parts during a snow storm. They kept us informed and updated us all along the way. Good communication is everything when work is done with honesty and professionalism. They are not the cheap fly by night guys and they are not Crazy expensive. They charged a fair price for a company that will exist for years to come. Complete trust in the guys. David Milburn...GOFLAMES Dad

Marissa, Volvo rep, is truly knowledgeable and very patient to senior owners. Always attentive ,…read moretruthful, and helpful, I give her a 5 of 5 ! Parham Fox,MD

Easily the worst customer service experience I have ever had…read more My daughter's Volvo XC 90 (2008) would not start one morning, so she had it towed to Berglund Volvo. Every time the tech tried it, it started. They kept it for two weeks, and never figured out the problem. So she picked it up and drove it for four days. Friday evening, after work it would not start. Saturday morning we call Berglund Service at 9:00 and Service did not pick up, so we left a message, saying we would be towning the car over and please make arrangements for a loaner. I placed three more calls over three hours, all went straight to voicemail and I never received a call back. I made one final call and asked the receptionist if she could tell whether there was a loaner reserved for us. She said she could not tell and that was done by Scheduling and Appointments, and transferred me. The woman at Scheduling said that loaners were arranged by Service and she would get Lisa a message. So we went over to the dealership to get a loaner. When we arrived, shortly after noon, I asked the service person if she had gotten my messages or the internal message from Scheduling. "No, I have not listened to any of my voicemails today." She also proceeded to tell us there were no loaners. I asked about a rental car. "Well, I'd have to ask my boss about that" and then just sat there. I had to ask her if she please would. Looking like she was being put out, she went and asked her boss, who in no time at all, got us a loaner from the Mercedes side of the dealership, thank you. So we take the loaner over to meet the tow truck. The tow truck pulls in, the driver has my daughter pop the hood. In about 30 seconds he says "Try it now." Starts right up. "Loose battery lead. But I don't have the proper wrench here, so ask the dealer to tighten it up as best a possible" So we drive it to the dealership, after they have closed for the weekend, and leave a voicemail describing what happened and could they please tighten up the connection as best as possible. Monday afternoon my daughter gets a text message asking her to text or call. Since Service has literally never picked up when she (or I) call, she texts them explaining the background and requesting they tighten the connection as best as possible. Service texts back "Your vehicle has started on several occasions, no codes are present." Of course not, the tow truck guy (Nelson's Towing) fixed it!! You're just supposed to tighten it as best as possible!!! I could go off on several other issues, but can't take the time. The summary conclusion is customer service training is lacking in the most basic things.

English's is the most honest car repair shop in this area. They don't overcharge for work. They do…read morequality work at a quality price.

So, driving to Lynchburg earlier there was a large rock in the road. It looked like a paper bag at…read more1st. I had the choice of hit it, slam on brakes and get run into from the close driver behind me, or swerve into the other lane into a car beside me. So I hit it with a super loud thump. I was freaking out bc I thought I had damaged my car, I just knew it. I called English Auto Alignment on my way back to see if they could look at it (I looked at the front etc. no visible body type damage). They were able to squeeze me in, they put it on the lift and no damage or scratch! They were super friendly and helpful. This is the 2nd vehicle we've taken there and will definitely be back!!!

This place is like the icing on the cake! I brought in my 2017 Hyundai Elantra with a couple of…read moresmall dents with a small gouge and some rust on the lower door panel and it looks like nothing ever happened. Simply amazing! The dent repair/paint person knows their stuff! And not to mention, excellent customer service! Hallelujah children!!! Hallelujah!!!!!!!

I was having issues with my truck intermittently not starting. I was not sure if it was the starter…read moreor the battery. I took this to Ed's to have them diagnose and repair the issue. They did a lot of testing and found that the starter was bad but to compound the issue there was one bad cell in the battery. Michelle kept me up to date with what was going on and where things stood through the entire process. When all was said and done I have had no issues and was very pleased with the treatment and personal attention everyone at Ed's gives their customers. I have another issue now that is totally unrelated and going right back to a place I trust, Ed's!

They were super helpful in working with my schedule and helping my wife and I get new tires and…read moresome maintenance done on her SUV. The overnight drop off service is a huge help and really helped us out. I work everyday and am never home in time to make it to the shop before closing so the drop off option really made the process easy and hassle free. Plan on taking both our vehicles here for all future repairs.

i highly recommen this small business. They always take care of my vehicles from tires, oil…read morechanges, to general maintenance. I have found Jen to be honest and reliable. 5+ stars.

Popped in for a needed wash on my black car and left with a shiny gem! My car has gotten bombed by…read moresome sap droppings and now looks like new. The guys were very nice the price is definitely in line with the quality of work. I accidentally overpaid and they were honest enough to return my cash as I was driving away!!!! Will definitely come back!