Called ADT and was sent, unknowingly, to this company LVD concepts do have my system put in. I thought I was dealing with ADT. I really only wanted cameras, but of course you get the whole security system. Nearing one month, The batteries on the cameras started dying , rendering the cameras useless. . Because the cameras are in a high location and I am 60 years old and have vertigo, I cannot reach and get up there on ladders and I didn't want something. You have to take down snd service. I was told no, they will charge and the battery is for backup. It should also be noted that LVD left my cameras with no face plate, no weatherproofing and a big hole where the wiring went in that was exposed to the elements and we were in monsoon season. This left me no choice then to try to weatherproof them. LVD laugh saying that if anyone touches those cameras, then I will have to pay if they have to come back out. I advised the guy before he left. I have no choice because I've got a weatherproof them. I had to call the person that wired my house for cameras to fix the fact that they were no longer weatherproof.ed. Once the cameras started dying I called ADT only to discover that this sometimes happens where they farm the work out to vendor subcontractors and this is what happened to me. My house is prewired for cameras, When the guy initially came to install the cameras he left all the cameras with exposed holes in the wall and no weatherproofing and we were in monsoon season. This is a crap company who are selling a bad bill of goods. I asked them to come get their things and they told me it would cost me an additional $1600 on top of the 1300+ that I'd already paid to have them take everything back and end the service. I think these people do this on purpose just to make the money and they could care less about the customer, product, workmanship or if the product is any good. Upsets me even more is I called ADT sent them pictures to show them how they were initially installed. ADT corporate and an ADT technician said they would never install the cameras that way, that is not how they should be installed. A supervisor with LVD concepts was supposed to call me within 48 hours however this never happened. I've been getting the runaround and my cameras are dying rendering them useless! Today I get a call from scheduling and they can't come out for a few weeks to fix the problem. Reading all the others I'm not sure the problem will be fixed. I am so upset and I can honestly say I am traumatized from this experience and what it has cost me. The fact that ADT/LVD will charge me an additional $1,600 to cancel the contract for services that are subpar and not actually rendered! I do not want anyone else to be victimized by this companies scam. I cannot honestly believe that ADT allows and backs this company and it's substandard product and installation. Also, it's not made very clear nor do you have an option as to whether or not ADT does the work or a subcontractor does the work. At no time was this explained to me nor was I given an option. I was simply told that ADT did not install directly in my area, but I found out differently after talking to a neighbor and then ADT. . ADT told me I'm under contract with LVD so there's nothing they can do. I am absolutely beside myself and appalled at the entire matter and lack of service $1,300 + 100 and $60 +a month. Then another $1,600 if I cancel the contract for services I have not gotten! read more

was a scam from the start. cameras were set up with Velcro. Miguel came out 4 times but records indicate twice. Installation at end of August on a Sunday night. Burgulary by 10:00 am on Tuesday. instead of helping me out they stole my phones erased contacts files and text. read more

I received my system in April. I've been paying monthly fees and it doesn't work. It took them three times to come out and install it. The batteries went bad within a week afterwards. They told me they'd send me batteries. They never came so I bought my own. I have another problem that the wall charger isn't working. I can't get anybody to come out to service it. Huge mistake working with us outfit read more

I also did not receive the $100 rebate for the install as promised. They also take out payments before the next month's invoice is even generated! When I called to cancel autopay, I was not "allowed to" as I was only a secondary on the account; as a homeowner, that is unacceptable. I will be taking my business elsewhere. DO NOT WORK WITH THEM. read more

Worst customer service and business practice I have ever experienced. They charged me for items I never received. Then they took the approach of not letting me out of the contract. Never use this company as their main objective seems to be to exploit folks for $$$. ADT should be avoided as well since they choose to do business with this entity. Please ask before you sign on with ADT as to which company is handling the install and contract. read more

Aggressive and promised a sign-on rebate- which was never received. I would never use these folks again. Phone just rings and rings- not even ADT could get them in the phone. read more

Junk company. Forced by ADT to use LVD Concepts in April, 2017. Never worked longer than a few days at a time. Each time they sent some young technician that did little more than try and tell us we needed a new system. After the second time I was promised a rebate of $200. Never received it. After the third failure we were told they had nobody but the same incompetent technician to send so we said forget it. Cancel everything. Paid for an entire year of no service. Finally tried to cancel with ADT and they again forced me to first cancel with LVD Concepts, who then charged me a $776 cancellation fee. DO NOT DO BUSINESS WITH LVD CONCEPTS. read more

This place is beyond a joke. You receive so many "offers" from authorized ADT dealers-barely even affiliated with ADT themselves. After being convinced this is the best provider for services requested, and being swayed with the $100 rebate, I obliged. We are going on 6 weeks and have yet to receive anything. Update, confirmation, tracking information, nothing. I contacted ADT directly and of course have been given the run around and found out today the company handling the rebate is LVD Concepts. I get a phone number from an "ADT" representative, I call and it's Bank of America? Seriously? I call "ADT" back, am provided multiple numbers for LVD and am transferred. Lo and behold-I'm hung up on. I contact the number again: 866-203-7387 and speak to Ariel, who is less than enthused about her job. All I can be informed is that the rebates are handled through the Accounting Department and I am notated to "receive the rebate." When? Now it's a check and not a gift card as promised. I asked for Accounting Department's phone number-not able to. Email? Refused. Please, if you choose "ADT" and are swayed by the "promotion", think again! read more