Manager and all staff were extremely helpful. Great, efficient oil change PLUS trouble shooting of…read morepossible coolant leak! Explained what next steps should be (get diagnostic reading). Instructed how to monitor coolant level. A fantastic customer service experience!

I was moving cross country and needed an oil change. Service took more that hour and half and then…read morewhen i paid cash they didnt have change for 20 minutes. Kept worrying remainder of the trip that they messed something up and if i should stop at another shop for a check

I have a 4 cylinder malibu and my oil change and filter was 145 bucks. This was the most expensive…read moreoil change I've ever had and this was after the coupon. I wouldn't recommend this place to anyone.

They include oil top offs for free! Not aware of anyone else that does that. They had coupons right…read moreon their website, so be sure it check that out before you get there. Staff was knowledgeable and friendly. Good value for the price.

I was recommended here by my favorite local body shop and I wasn't disappointed. When I called to…read moremake an appointment, the gentleman on the phone was friendly, kind, and helpful. He got me in as soon as they opened on a Saturday! So convenient and considerate. Working with them was easy and I recommend this place to anyone!

Came in for a tire repair, I was in and out in less than 30 minutes. John did a phenomenal job in…read morekeeping me well informed. Id recommend to my neighbor and I will be back when it's time for my breaks to get repaired.

Great service and great prices. Slightly sketchy hours but they do great work. Highly support!read more

My best friend referred me to Charlie Hand. She calls him her "car dad" and he really is like a…read moreloving father who always fixes your car. His prices are fair and he doesn't fix what isn't broken.

There are 16 auto repair shops within a 3 mile radius of my residence, but I make the 30 mile round…read moretrip through the worst rush hour traffic in Columbus to bring my car to John's Tire & Brake Service. It all started several years ago when my son told me about this great auto shop where they worked within his budget, and treated him in a kind and respectful manner not often seen in an industry where too many mechanics take advantage of their customers. So when I needed a repair, I went to John's Tire & Brake Service, and have been going there ever since. My son and I have both referred friends to them as well. This isn't a large facility, and it doesn't have a luxurious waiting room with a Keurig and scones like the big Dealers have. But you will probably save some money, and your vehicle will be in skilled hands. John and Jason are men of integrity; I trust them completely. In today's world, it is uncommon to find proprietors or associates of any business, whose priority is the satisfaction of their customers, and in giving honest service that they can be proud of. That is why I go out of my way to take my car to them, and not to the Toyota dealer down the street.

I'm extremely disappointed writing this…read more Over the years, I've been recommended by several people to John's Tires & Brakes because they were always friendly and made customers feel like family. They would offer rides, snacks, and made the experience feel personal. Because of that, there was a lot of trust built. Unfortunately, someone very close to me recently discovered that multiple repairs done here were either poorly completed or failed far sooner than they should have. Spark plugs that were replaced last May (with only about 5,000 miles driven since) were already completely fried, despite typically lasting much longer. Wiring that was replaced just last month also needs to be redone because it's damaged. On top of that, another mechanic showed that the welding work done on the muffler/exhaust was poorly done and may have contributed to further damage, including the catalytic converter needing replacement. I strongly encourage anyone getting major repairs here to seek a second opinion.

I stopped in the other day and asked for some help with my car and AJ helped me and took a test…read moredrive and he figured out the problem for me. I appreciated what he did for me and he's great. Great attitude and great service. Thank you, also great employees.

The repair technician and manager are very honest thank you so much I will be back againread more

After a recent auto accident, my car was in need of tow - tough to drive with those darned…read moreside-curtain airbags down. The tortfeasor's insurance company was only able to tell me that B&J would be there within the hour. The dispatcher called about 30 minutes later when the driver was about 10-15 minutes out - great service! When the driver arrived he was polite and very friendly. We chatted for awhile about the accident and airbags, it was enjoyable. I offered to move the car to make it easier for him to load, but he stepped up and did it himself. Great service from start to finish!

Very Efficient, professional,and hospitable. Special shoutout to Ty in the tow truck for helping me…read moreget my belongings out and making a bad day not so bad.

Since moving to Columbus in mid-2017, I hadn't taken my car to an actual garage, preferring to just…read moreget my regular oil changes at the usual drive-thru chains. But with an aging car that is starting to get leaks and other wear and tear, I knew it was high time to finally get an inspection. Fortunately, Yelp recommended Tom & Jerry's, and after taking it in and getting some substantial service done, I couldn't be happier with my experience. One of the great things about T&J's is that they text you a link to your inspection report, which lists urgent, not-so-urgent, and recommended items to address...and pictures of all of the problem areas. I was actually quite relieved that my car's main leak was from cracked transmission lines and not an actual failing transmission. Even if I didn't have some basic mechanical knowledge, it would have been obvious from the pictures that the lines needed to be replaced. Likewise, images of battery life, ride quality, and other factors all helped me opt to fix the more urgent service items. When talking to the technician over the phone, he never tried to sell me on the less urgent items (such as a loose sway bar), and the prices quoted were very reasonable. Ultimately, I spent $1200 on four tires, a new battery, a replaced passenger mirror (labor only -- I'd brought in the part), an oil change, the inspection itself, and the replacement transmission lines. It would be an exaggeration to say my car feels new, but there's something to be said for the peace of mind that it's been thoroughly inspected, and the key issues have been addressed. Given that I was dreading having to potentially shop for a new car, I'm especially glad for T&J's service. One minor negative that is nonetheless worth mentioning is that they don't have much of a waiting area, and there aren't any decent places to sit for awhile nearby (the Starbucks, five blocks away, is drive-thru only!). After wandering around the area for awhile, I wound up just getting a Lyft home. Not a big deal at all, but just be prepared to drop off your car and have a pick-up option ready.

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

He has done work on 2 different vehicles of mine and not one time has he ever been rude or…read moredisrespectful, his work is super and is very knowledgeable. and very affordable, if you need work done and not trying to break the bank give Mike a call.

Avoid this place.Very rude right from the start of the conversation. I ask if they use the…read more costumers parts and it went down hill from there very rude . I was a potential customer but not now.