Spoke with the new owner for my alteration…read more The time frame he initially stated was the same as the time the service was rendered. Him and his staff are extremely personable and nice. I appreciate the assistance to get my wedding dress back in time altered and dry cleaned for my wedding.

This is my first time going to them. On site staff was nice. I had several blazers cleaned and one…read morerepair on jacket-no complaints. The issue was miscommunication with a slacks to be altered. I wanted waistband to be altered (add inch with elastic). I provided fabric to be used if needed. They couldn't find my pants when picked up blazers (not in system). I was waiting for response on if they could do it and to give me quote. Staff called manager, quoted $45 and I said pass, please return slacks. Came back from vacation to pick up pants- they were altered. Elastic was not used and neither was my fabric (which is fine, but they kept it). I was upset with whole ordeal. Staff called manager again. Heard exchange and she asked him to speak to me- he declined. She offered a 20% discount. I said 25% because they kept fabric ( it was pricey fabric). I realized when I got home they didn't even add the elastic. I asked manager to call me back. This is the 3rd week day and nothing. I should have asked to put it in writing. The work was done well ( but missed elastic), the problem was disorganization, miscommunication, and lack of ownership from owner/ manager- he personally has not called to apologize.

They always do a great job on my husbands suits. Very kind and they do great job Dry Cleaning…read more Thank you

Anthony, You're…read moremistaken. I did not inspect the garment--I trusted you did a professional job, paid, and left. Had I looked closely, I would have asked for a refund right then. I took the suit to another tailor, and she was shocked at the quality. She said it looked like a dry cleaner's work, not a professional tailor's. You offered to redo it--but after seeing your work, I was not comfortable letting you touch it again. I asked for a refund, and you refused. I also requested my other suit back, which shows I had already lost confidence in your services. At the end of the day, I paid for professional tailoring and did not receive it. Now I have to pay someone else to fix it. Next time, if you're not capable of doing the job correctly, just say so. Don't take on work you know you can't properly complete.

On a scale from one to 10 this is definitely a 10 I never have one complaint and my wife is…read moreextremely fussy They always have a great attitude very fair pricing.

Wonderful service, I have been coming here for years. The only place I come, just about every other…read moreweek.

I have had several alterations. Consistent great service. I will continue to use them in the future.read more

Just finally stopped by to pick up my item that I was unable to retrieve Saturday due to their…read morewrong advertising of working hours. Here are the numerous wrong responses after I asked what time they open and let them know I was there at 9 due to their door and yelp / google page hours. And that I even hung around and went to the super market next door to kill time and came back and ultimately left at 9:30! "We open at 9:30-3PM" "Oh, I'll have to let my boss change it" "Why didn't you wait" "We're open for 6 hours" "I was here at 9:30" "Sorry, well"

Excellent dry cleaning service. Turn around time is decent. Cleaning is done on site. Owner is very…read morefriendly Unfortunately there are no dry cleaners in the area that offer same day or next day service, even at premium cost. All offer 3 day turn around.

I needed a quote for dry cleaning a king-size comforter. I called three local dry cleaners--two…read moreprovided reasonable estimates over the phone (around $40-$70). This one was the only place that insisted I bring it in to 'see the size and weight.' I drove over with the comforter in a plastic bag. While I waited at the door with the bag in my hand, the guy glanced at it and quoted $85 on the spot. It felt like a waste of my time, especially since the other quotes were significantly lower and given remotely. I ended up going elsewhere for less than half the cost. It would be helpful if he could've asked the right questions and quoted over the phone.

The nicest people, who happen to be the best cleaner/alteration shop around. Hands down. Very…read moreaffordable and fast.

I brought in my Army uniform to have a unit patch and rank added. When I dropped it off, I was told…read morethey had done many Army uniforms before, so I trusted that they knew the regulations. When I picked it up, the unit patch was placed incorrectly and was out of regulation. I brought it back and was told they could fix it. Two days later, I picked it up again, and they had made the exact same mistake. If you say that you have experience with military uniforms, you should know the proper regulations or at least verify them before altering someone's uniform. Very disappointing experience, especially after giving them a second opportunity to fix the issue.

My washer broke down a few days after I got my new puppy. With a puppy to take care of and train I…read morehad no time to go to the laundromat. So I decided to try pick up /delivery wash and fold service. The first company I hired cancelled on my at the day of the pickup stating I was just too far even though they told me they could go to my location with an extra $15.00 charge. I did a last minute search for another company and found Lucy's. I spoke with Seranna on the phone and even though I was located outside their delivery range , she asked her boss for approval which was granted. My order was picked up promptly and returned clean and neatly packaged. I was very pleased with the efficient and professional service .

Lucy's laundry was awesome ! They picked up my laundry from my house each week. It was brought back…read moretwo days later washed and folded neatly. The pricing was very reasonable for the work that was done. It was brought promptly back by their very kind and accommodating drivers. Customer service overall was great! I always tell everyone about this great service. Lucys Laundry service really helped simplify my life.

I was thoroughly impressed from start to finish with my impossible request…read more Let me start with... this wasn't your regular bed spread. I was stressed beyond belief to put my mother's velvet duvet or whatever it is. We're talking custom drapes woven with three different fabrics and accent borders.... As a comforter It was 40 pounds of velvet Kona was magical. They were able to clean it, and here's the important part... clean it, and not damage it. They could've charged me double and I still would've been overjoyed Not just shirts and dresses at Kona

My $200 dress was returned damaged. When I picked it up, there were random smudges on the fabric…read morethat were not there before. Even worse, someone attached a thick safety pin to the front/top of the dress, which left two noticeable holes in the fabric. The dress was in excellent condition when I dropped it off, and it has now been damaged. Please see the attached photo for reference. Also, there's someone's random hair on the dress which is not mine

Everyone here is so friendly. The equipment is state of the rut and turn around is so quick. They…read morehave a new customer in me!

I HIGHLY DO NOT RECOMMEND THIS BUSINESS. My experience was absolutely awful from beginning to end…read more The customer service is terrible, no one seems willing to help, and when there is a problem with your clothing, you are basically left to deal with the damage yourself. I brought clothing here to be hemmed and expected it to be returned to me professionally altered and in good condition. Instead, the clothing was damaged and even returned to me STAINED. You trust a business like this with your clothes--sometimes expensive or important pieces--and you should not receive them back in worse condition than when you dropped them off. What made the situation even worse was the complete lack of help afterward. Once there was an issue, no one wanted to take responsibility or properly resolve it. I was left stuck with a damaged piece of clothing. Based on my experiences, I would not trust either the Archibald location or the Limonite location. I cannot recommend either one. Please save yourself the frustration and take your clothing somewhere else, especially if it is something important, expensive, or needed for a special occasion. Extremely disappointing experience. I would not bring my clothing back here.

I took a pair of slacks from a suit I wore for a funeral from the previous week. I had pricked my…read moreknee on a rose thorn bush and a fair amount of both fluid and blood soaked the knee part of the pants. I checked Yelp and found this highly rated dry cleaner. The first time they ran it through, the stain was still there. They ran it through again, and the stain was completely gone. I was very happy as this is my favorite suit and I didn't want to throw it out. Thank you Lucy Cleaners for taking such good care of me.

They are so fast!!! I have a wedding and needed dresses and suits steamed and they literally did a…read moresame day turn around!!!