Beware of Hidden Charges and Unsanitary Practices I've given this place three chances now, hoping things would improve, but today was the last straw. Each visit, I go in asking for a basic pedicure with gel -- nothing fancy. In my head, I'm expecting to pay maybe $50-$55 max, understanding that gel costs a bit more. But every single time, I somehow end up paying close to $100. This time was no different. I politely asked for a basic pedicure, and the tech immediately gave me a look of annoyance. They made me wait quite a while before even starting. Once they finally began, they removed my nail polish and trimmed my nails, but didn't bother removing any dead skin around my toes -- which is basic pedicure 101. When it came to the callus treatment, it felt like they were barely even touching my feet -- more like petting than scrubbing. I let it slide and figured I'd just get in and out. Toward the end, I asked if I could also get a quick manicure, and they agreed. The woman doing it was actually doing a good job -- she cleaned up around my nails, polished them well, added wax, and gave a nice hand massage. But again -- I never asked for any extras, no deluxe anything, no special add-ons. Then came the bill. $95. Absolutely insane. No clear breakdown of charges, no price list available -- and I noticed they've taken down their price board completely. Probably because more and more people are catching on to their shady pricing tactics. When I asked to see a price list, they couldn't (or wouldn't) provide one. I truly believe they're adding charges for services you didn't ask for, and banking on you not speaking up. And honestly -- if the place was sparkling clean and professional, maybe it would be worth the premium. But they reuse tools without sanitizing them, which I personally witnessed. That is not only unprofessional -- it's a health risk. Bottom line: This place is overpriced, unsanitary, and dishonest with their pricing. They throw in extras without asking, then act surprised when you question the bill. I will not be going back, and I strongly recommend others think twice before stepping in. read more

Luxury Nails - Luxury Nail Bar Prices - Nail Salons Near Me - Tacoma, Washington

Wow .. even after these reviews I thought I'd give this place a chance because the inside looks nice. A lady asked what pedicure I want, I said the $60 one, she proceeded to try to change my mind to get the $75 or $85+ pedicure (which is absurd for a pedicure) .. after she didn't take no for an answer I had to embarrass myself and say "I can't do the more expensive ones, I can only afford the $60 one". My pedicure was soo painful, the drill caught my skin multiple times, my eyes teared up from pain. They spent more time massaging than an actual pedicure service, obviously nobody doesn't like a massage but that's not what I'm paying for. I got a basic solid gel color with no add ons or designs, once I got up to pay I was changed $70, I have no idea why the up-charged me and added 10 random dollars but at this point I was too upset and didn't want to argue so I paid and left a $5 tip, I was given a dirty look for leaving a small tip, I decided the $10 they added on for no reason can count as the rest of my tip. 0/10 will never be coming back when there's SOOO many other salons around. read more

the nail techs were so rude and argumentative. made me bleed and ripped off half of my nails. after we tried to leave they insisted we stay and made it seem like they were making up for the mistake and then at the end charged me and my friend $70 for things we kept telling them no too which they continuously insisted and then tried to make it seem like we couldn't afford or pay. super frustrating and very disappointing. would not recommend at all. read more

Luxury Nails - Nail Salons Near Me - Tacoma, Washington

I had went in for a gel fill along with a pedicure treatment. The first lady tried too up sale me the Spa treatment for $150.. I told her no I just wanted the spa treatment with the hot wax etc. She then started massaging my neck and shoulders( never had this done or asked for it plus she asked me too unbutten my shirt more so she could massage my neck better) I wasn't sure if that was part of the spa pac. Then 2 more lady's came over one on my feet the other doing my hands.The one massaging kept talking in their language ( I was the only customer in there then). Next thing I know the one massaging me stopped and a man came over too finish my nails. At this timeI all 3 of the women started talking again in their language. and looking at my Breast. Next thing I know the one doing my feet stands up and touches my Breast 3 times and squeesrs the left one saying I wish I had those. I've never felt so violated. Not only that she cut me my toe was bleeding and they use the rasor blades too take dead off your feet. This ended up costing me $135. This place looks nice but something Fishy is going on there. The guy did a good job on my nails. But I will not be going back! UNPROFESSIONAL AND THEY DO NOT STERILZE THEIR EQUIPMENT read more

Sign outside said $25 spa pedicure. Beautiful inside. Walked in was led to chair asked to pick a color and then handed a basket to pick a scent? I asked what for just wanted basic pedicure. She got someone else who said a pedicure was $45? Said I just wanted a basic she said ok $30 ‍ Then someone started looking at my hands and said manicure. I declined. Said $10 for a manicure so said ok. Then someone starts massaging my shoulders and thought just part of deal as that happens at other places. She says $50 for all toes,nails,massage. I was so overwhelmed. I really just wanted my toes done for $25 as per the sign. I declined neck rub/massage. Even pedicure wasn't spa like at all. The icing on the cake was when another gal came over and took the foot scraper she just used on my feet and used it on the client a few chairs down! No rinsing sterilizing straight to her feet. Is that sanitary? Then my feet were barely painted she put my sandal on and ruined 2 toes. She fixed them. No disposable flip flops no offer to put them under a dryer. It was so odd. DONT GO! read more

Luxury Nails - Nail Salons Near Me - Tacoma, Washington

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Very aggressive up charging, deceptive selling, unsanitary pedicure bowls, unprofessional comments/cross chatter. Manicure itself was decent but not worth it for the negative overall experience. The ladies were nice but felt like a chop shop. read more

Not a trustworthy business at all. We were charged $255 for 3 people for pedicures. We were given a manicure which my husband said was a special. We were charged full price for things we did not ask for. A massage they snuck in for extra fees. My husband and son's toes were cut. 4 nail designs I did not ask for the nail tech added and then charged me. Absolutely unacceptable for a business to sneak in extra charges like that. We will not be back and we would not recommend a shady business like this. read more

I left with both of my feet bleeding halfway through a pedicure and still expected me to pay full price ($55) even though I did not receive majority of the extras for the pedicure (wax, hot stones, etc). I don't know how many times I had to say that hurts before they stopped. Putting hot wax on an open cut would be been horrible. read more

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I wish I had read these reviews before I went. The prices outside are not what they will charge you and they will add a bunch of services without asking you or discussing price. Services are fine but not worth the premium prices I paid. read more

Do not come here genuinely the worst experience I have ever had at a salon. They electric filed my toe nails so much that multiple layers of skin came off and were stinging the whole time my cuticle was also cut too deep and bled. My finger nails were filed down so harshly that at least 6 have multiple cuts. I had also been growing out my nails and had them very long and healthy, I asked for a coffin shape and they were cut down all the way without asking and used the wrong color. On top of that the up charge was absolutely insane! When massaging and exfoliating my legs the woman blew out the tea light and threw the hot wax on my legs immediately, which obviously burned me. There was also a cockroach spotted and you would think with how much effort went into the interior the service would've good but no. My polish was rushed and looks very poor and my manicure is not even close to what I asked for and looks horrendous. WILL NEVER RETURN. This place not only has a service issue but a cleanliness one as well; this establishment should not be allowed to operate absolutely disgusting. read more

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they do good work, but they up charge for fun. if you want water , to use the bathroom, or if they ask if you want anything, it'll be a charge. was quoted 50$, spent 70. Go to V nails on pearl; they will never mess you up read more

I got my nails done 1/4/26 around 3pm, charged 70$. Around 8pm my nail popped off while washing dishes. I went back in 1/5/26 at 9:03am was immediately met with attitude after telling them the situation and being told I need to come another day because they appointments. I let them know this wasn't possible for me and I just got them done yesterday? A lady reluctantly sat down and started to fix the nail, she applied the acrylic so thing the nail could bend!! I told her and another woman added more acrylic and left the area. I sat there about 30ish minutes until the woman who did my nails yesterday walked in she spoke to her colleagues and comes over to me and sternly said " WHAT DID YOU DO? I SPPENT ALOT OF TIME ON YOUR NAILS HOW DID YOU DO THIS? I replied calmly with "I was wondering the sam thing because I shouldn't have nails popping off less than 24 hours later. She sat down snatched my hand and started drilling my nails but was cutting me so I asked her to be lighter and she got upset aggressively set down her equipment and immediately starts painting the nail without shaping it? She was trying to use a different color than the other nails and I said hey I don't think that's the same and she said it's done ? I will NEVER return here!!! read more

Probably the worst nail service experience I have ever had in my life. I have lived in several states in my life and been to many nail salons, Luxury nails in Tacoma, I would rate poorly. I tried giving them a second chance because my first experience was so bad. I am one to understand off days, low staff, etc., and thought maybe one of which had been the case during my first visit. I attempted a second visit...dip manicure. The woman treating me was so rough and sloppy. Throwing my hands around and filing my nails so poor. I had to tell her several times to "slow down and pay attention"...she was getting side tracked and looking at other work going on beside us...the grinder was running off my nail onto my skin, causing abrasions and bleeding. I finally said, "You need to be careful! Slow down and please pay attention, please" She was so rushed, stressed and distracted, the filing and shape she did on my nails were so poorly done. It looked absolutely awful...uneven...lopsided? She kept leaving me every 10 minutes to jump into another chair and work on someone else... Clearly a low staffing issue as well. In this case, they should either turn customers away or tell them to come back at a certain time to be able to properly manage and serve customers appropriately and thoroughly. The work done on my hands was rushed yet took an exhaustive amount of time to complete. At one point, I grabbed the nail file myself and made efforts to file my own nails to correct the mistakes and unevenness of my nails she had done.. Very rough, sloppy, throwing my hands around very aggressively. This angered me to be quite honest. I know my body language was showcasing my displeasure. It was unpleasant. I had to turn down the "complimentary" massage because it was so awful. Just rubbing up and down on my arm? That's not a massage... it's just weird. I hope they can train better for the future and staff appropriately. Otherwise, this business is not going to flourish. read more

I asked for the regular pedicure $25.00, and the girl did a good job and was pretty fast. However, the gentleman that greeted and seated me when I arrived charged me $30.00 when I checked out. I told him the board said $25.00 but he insisted it was $30.00. I did not want to argue and I paid $30.00 but will not be returning. read more

By reading the sign 2 spa mani/pedi's should be $74 total. At the register the bill was $130, apparently we requested deluxe manicures, not even knowing there was such a thing. This place is a racket! I will never return. Nails look like crud. read more

I have not been here in a few years. But the brand new remodel and the amazing pedicure and manicure I received was one of the best I have had in a really long time. read more

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Cut my ankle and terrible paint job, they smudged it, gave me a manicure and massage without requesting it. Cut my cuticles to bleed on hands. read more

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They advertise one price but once you become an established customer they raise the prices by over 50%. They push massages on you, even when you say no, but then charge extra for the service. This is not noted anywhere. But just added to your bill. They use tea lights for wax, which they light when you come in and then use on your legs. I have no issue with paying a decent amount for a pedicure that do not appreciate the bait and switch. read more

I love luxury nails. They do an awesome job every time. Wife variety of services and the ladies that do back massages are amazing. read more

Luxury Nails - I love Luxery nails! I'm a usual here - Nail Salons Near Me - Tacoma, Washington

This was by far the worst nail salon experience I've ever had. First off, the prices are ridiculously high for what you get. The tools didn't look properly sanitized. The staff was rude and dismissive when I asked simple questions about the service. To make things worse, they started giving me a massage I never asked for--then tried to charge me extra for it! Total scam. I left feeling frustrated, overcharged, and honestly a little grossed out. Save your money and go somewhere that actually values customers and cleanliness read more

I've driven past this nail salon plenty of times and never gave it a second look until recently when my sister saw a sign outside saying full set $22 and fill in $15, which I thought and knew was too good to be true but... We walked in with no appointment for a fill in on my sisters nails. She had an inspiration picture (brown nails with French tip on two fingers) on her already medium length almond shaped nails. I knew to ask for a price before they started based on reviews (first red flag) but she's headed back home tomorrow morning and wanted her nails done before she left. The ladies spoke in length and came up with a price, $45. I asked if a fill is $15 where is the other $30 coming from and she replied "based on length and gel color"... I conceded because I didn't have time to go shop to shop looking for better prices. About 10 minutes into being there the lady doing my sisters nails swaps places with her other employee and does another customers nails and a third lady comes over to me asking if I want my nails done, to which I say no and then offers a massage as if it's complimentary, which it's not. I decline the massage and she goes to my sister and says "I massage you," my sister being naive says ok and then the lady starts and says "I charge you $10 for massage". $10 isn't a big deal at the end of the day but it's the pushiness and insistence that they put upon you. You walk into a nail salon and the last thing you want is to feel uncomfortable and obligated to say yes to add ons or additional services in fear they'll purposely give little effort to what you're actually there for. So she's getting her nails done and getting a massage and the ladies are getting too friendly... telling her how pretty she is, asking how old, where's she from, where we live, etc. I put a stop to it because it felt overly invasive and wasn't just normal small talk. They continued complimenting her clothes, makeup, jewelry while speaking in their native language in between. Between the three ladies she interacted with, they all at some point took it upon themselves to touch/play with her hair when there was absolutely no need to. I've been to many nail salons over the years and never felt as uncomfortable as I did here and my sister agreed she felt the same after the fact, when she should've spoken up in the moment. Personally, I don't recommend this business based on their pushiness and overly personal demeanor. Not everyone is comfortable with you being in the personal business or space and I don't believe these ladies know how to take no for an answer. Additionally, they took a long time doing a basic fill and the final product did not look like the inspo picture. read more

This establishment is false advertising. The menu on the outside of the building is not accurate . ( No menu on inside) . I did not want a massage and had to force the lady to stop . I was uncomfortable and it hurt more then anything. My husband was scraped during his pedicure , he was bleeding told the lady and she just put his feet back in water to try to cover it up. We were charged for a back massage I did not want and verbally said no. The pedicures ended up being way higher then the menu prices outside... Also the grand opening sign is misleading as well. 0 stars read more

Luxury Nails - Scraped his feet during pedicure. No apology or any sort of accommodation. - Nail Salons Near Me - Tacoma, Washington

Incredible experience, three different gals worked on my acrylic nails and pedicure and they all did an amazing job. They did a very thorough job on my toes and my nails were perfection. I'm loving the fall red nails. I hope to be back soon!!10/10 read more

I had a gift certificate for a $50 mani/pedi but the owner said she didn't remember the transaction and refused to honor the prepaid service. I showed her the receipt she gave for the prepaid service AND showed her the visa bank statement showing the transaction made to her business. She knows me but said she couldn't remember giving the gift card, ignoring evidence showing the charges She was rude and disrespectful. I was a longtime client surprised by her response. I will not trust her and will not return. My bank is now contacting this business to return my money. poor pathetic customer service. Rude to customer. lots of nail salons in Tacoma. I would not return to this one . read more

The pricing sign outside IS NOT ACCURATE!!! I called in and asked what the cost is for 3 BASIC pedicures, they said $25 each, so we come in and tell them basic pedicure, we are sitting down and they give us a basket of scents and tell us to pick one, nothing more nothing less, well guess what that just more than doubled the price so now we are $55 each, they cut my daughters toe pretty bad, other than that did an ok job but the lady that was doing mine as soon as she started I told her I hate gel nail so no gel nail, guess what I got.... Gel nail!!!! Then this lady walks up and starts giving me a massage, she said is this ok I said yes if it's included in pedicure and doesn't cost extra, she assured me no it doesn't cost extra, then 2 more women come up and start giving my daughters massages so I'm thinking ok then it's not too bad for $55 even though they missed some steps during the pedicure, so whole time she's giving me the massage she's talking so loud in my ear that I couldn't finish a conversation I started with my daughter because they are just too loud and I couldn't hear my daughter, We go to pay and the lady says $200 they charged us for the massages, long story short they are scam artists and will make you pay as much as they can without asking if you want all these extra things or letting you know the extra will cost you big! Will not be going back ever I honestly don't even know how they are still in business, I seriously doubt any of their customers are returning customers! read more

Went to get a pedi with the fam. They did service that was not talked about and charged us for them. We did not want all the services but they did them anyway. They cut the nails too short on my toe and also my son's toe not bleeding but sore. Probably won't go back. read more

If you get a pedicure, bring bandaids! I've had about 5 pedicures elsewhere, that were fun, not so here. My toes do look great, but my heal was scraped too hard. As I walked out the door my heel was slippery with blood! The next day, two nails of gel polish came off in the shower! read more

Horrible! It smells...they were singing I a microphone loudly & badly! Charged $70.00 for a full set!!! Vert deceptive on pricing... DONT GO! read more

this is my second time in the Washington area due to me getting ready to attend college this fall. Well me and my cousin decided to make a quick stop to go get my nails done just for some fun. Well when we got there I guess they were having a party because there was a lot of food and durian as well as some of the people setting something up. I didn't think too much of it at first but they tried get me to do a ManiPedi. Outside it said $22 for a full set and I only wanted that. Well they seated me and i waited about 15 or so minutes before someone came over just to give me my color. By the time they started the women randomly cut my nails crooked and filled down my nails which was painful! She left and then another women walked over and to apply the nails as well as fill them down and it hurt so much... I was getting a little aggravated but let them do it. As a THIRD women walked over and started applying the monomer to my nails they started to do karaoke. Very loud karaoke. They sung and it was so loud and uncomfortable as I was sitting right next to them. We were already here for almost 40 minutes by this time. When she got done putting the layer on someone's else walked up and began to do my nails. The filing was painful and each time I winced or tried to move my hand they were like I needed to relax. I spent 1:25 minutes at this place when it shouldve only been 45. Please for your money stay away; They also up charge you and don't have any CORRECR pricing anywhere!!! read more

Absolutely ridiculous. I went in for a basic pedicure and french set. Sign outside says $22 for a full set, $25 for a spa pedicure. The signs inside says "$35 for pink and white" (french tip). They did the pedicure, and asked me what color, and then did it in gel. I was very clear that I wanted the $22 pedicure. Then, when they started my nails, the lady came up from behind and gave me a massage. Didn't ask, just started doing it. $115 total. For a botched pedicure and the most BASIC nails. My friend got the same pedicure and a gel manicure (not acrylics), $100 total. This is a great place to go to get scammed. We have reported them to the Better Business Bureau. read more

Luxury Nails - $115 for THIS - Nail Salons Near Me - Tacoma, Washington

Should've read reviews before going in... Not unhappy with my set as they are short and one solid color and the tech did awesome in making them "thin". I didn't care for the relatively small assortment of dipping powders and when asking for more choices the staff did not understand me and kept offering the same colors... there is a definite language barrier which is fine, but I think they use this to not be upfront about pricing and services. While one tech started working on my nails another asked if I wanted a massage. I said no and they said "don't worry you just relax and get massage." So I thought it was complimentary. Not only was it an extra 10 dlls but it was the most lackluster uncomfortable neck and back massage I've ever received. I had to eventually tell her to stop once I noticed her wipe her runny nose bare handed and then proceed to try and continue rubbing my neck.... I also have issue with the "grand opening" signage stating 22 dollar sets, which is why I went in and what I requested. I was never told taking the gel off was an additional price, parrafin was added without being asked if I wanted it so I thought it was part of the service... My 22 dollar nails ended up being 50 dollars, tip not included. As nice as the women seemed, I don't think I will be returning to this nail salon. read more

General sanitation is not up to code. Nail Tools used were reused on the next guest. Long wait time, rushed process, very aggressive, and overpriced. Asked over four times if I wanted to upgrade a pedicure service. Got sent out the door without the opportunity to dry nails. read more

This happened to be my favorite shop yes the rumors are true the price fluctuates and it isn't what they advertise on the board. On top of them tipping them selves 10 from what they guy worker said when I went to tip with cash not sure if that was just for me as my nails tend to be extra (not done at nail shop). I left out in tears from the rushed service I am asking for stuff and saying no to other services (ie:massage) the lady went in on a nail removal with a drill and that bad boy had my finger hot I had to stop her. Now my pedicure I had to ask for her to cut my cuticles and ingrown after She had already started painting and wrapping up. I am unsure what is going on with them but the service and hidden fees are not worth it read more

It's a beautiful salon but I was charged $40 instead of the $25 that's on the billboard. They charge $15 for the massage you don't ask for. I won't be back. read more

Price gouging for sure! I have two sores on two fingers on my right hand due to using the filer and beating down my nail and fingers. As well as trying to yank off the broken portion of the nail. I needed one repair on my pointer finger and the nail is as flat as a board there's no shape, no curve to it. The staff was very nice though I will not return there for more than one reason. I had acrylics with gel polish and one nail repair and was charged $45, my friend that I was with received acrylic with gel polish and a design on her nail and it was $40 so the balance in what they were charging was clearly wrong and they were just trying to make up for themselves because they're probably struggling with covid just as I am which is why I do not appreciate being gouged the way that I was I will go to another salon where they will be more gentle with my hands and the price of the service. read more

Luxury Nails - You can clearly see where they file down my cuticle way too far. - Nail Salons Near Me - Tacoma, Washington

The prices they quote and the prices they charge seem to fluctuate. It has happened to me and then after year I went back and gave them another shot. I watch the same thing happened to another girl and I felt so bad for, it was totally awkward. read more

First off, I arrived at 9:40am. i didn't leave until 12:30pm and none of this is what i wanted. anyone who knows me knows i HATE curved nails. they're atrocious literally. then this is supposed to be TAPERED SQUARE SHAPED. this looks like blocks. i got a french tip pedicure and asked for a flower on the big toes. i did not get that. pam literally did the french tip & said "yea LATER." girl what !? i'm so pissed they charged me $130 for bulls**t. i literally haven't had my nails done in over a year and i hate everything about them. go at your own risk. read more

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I went in with my mom today and the nail technician cut my elderly mom's big toe and profusely bled because she was rushing . The nail technician apologized and tried to half-heartedly perform first aid. However, she just wanted to get things done even the toe was still bleeding, I had to tell her to stop the bleeding first. I was worried about infection because they didn't have a disposable spa pedicure liner. Also, I am not sure they sanitize the pedicure tools because she used the same set on me and my mom. Needless to say, I am never going back. read more

Be careful no price list.. The workers have a slick way to charge you high prices. IE: I do deluxe pedi for you very fast broken English. I had to ask her to repeat herself. She proceed to ask me why not. I only wanted the basic. Basic equals poor work... read more

On Wednesday, April 26, 2023 at about 4:30pm I dropped in to Luxury Nails on Center Street for a pedicure. My first and last time. I got an older lady with glasses who didn't speak any English and she did a hurting on me. Every time I would flinch, she would just look up and giggle. It was a most unpleasant experience and I will not be going back. Because I only go in to nail salons for a regular manicure or pedicure, I always get the worst employee. One of them at V nails actually cut me once cuz she was so vigorous on her filing. However, a salon is only as good as their worst employee. read more