Unfortunately, I did not have a good experience with Royce. "Table 18"
When I sat down, he didn't greet me and immediately asked what color I wanted. Throughout the appointment, he handled my hands and arms very roughly. He repeatedly grabbed and repositioned my arm without asking, which made me feel uncomfortable. I understand everyone has a different technique, so I politely asked if he could be more gentle. Instead of apologizing, he simply said "okay" and continued.
Toward the end of the service, I noticed what looked like dust or debris under the top coat. I asked a simple question about whether it would create a bump and wanted to make sure it wouldn't affect the final result. The conversation quickly became tense, and I felt like my concerns were being dismissed.
As the appointment continued, he was still being rough, so I politely asked if someone else could finish my nails. Rather than trying to resolve the situation, he told me I was the one being rude and accused me of having an attitude because I was on a phone call, even though I wasn't using my phone and was still cooperating throughout the service.
I never raised my voice or intended to be disrespectful. I simply wanted a gentler experience and to feel comfortable during my appointment. Unfortunately, I left feeling uncomfortable and disappointed with how the situation was handled. I hope this feedback helps improve the customer experience in the future. read more