I really wanted to give this new salon a chance, but unfortunately this was one of the worst nail experiences I've had.
When I called to make my appointment, I was VERY specific about what I wanted: long, sharply pointed stiletto nails. I know this is a more difficult shape to do well, which is exactly why I asked BEFORE booking whether they had someone who could do them. I was told, "Yep, no problem." Based on that, I booked my appointment for 3:00.
I actually arrived early hoping they might be able to get me in sooner. They couldn't, which was completely fine--I waited for my scheduled appointment.
I also showed the technician a picture of exactly what I wanted. Unfortunately, what I received looked absolutely nothing like the photo or the long, pointed stiletto shape I had specifically asked about when booking. There was essentially no shape to them. They looked like Chiclets sitting on my nails, not long, sharp stilettos.
The application was also extremely rough. While filing, the technician caught my nail several times and hurt me badly enough that I physically pulled my hand away three separate times. One of my natural nails is now peeled back and damaged from how aggressively it was filed and caught.
At that point I should have gotten up and walked out, but because this is a new salon, I tried to give them the benefit of the doubt and let her finish.
As soon as I left, I tried calling the salon because I was so unhappy and wanted to discuss getting my money back. Nobody answered, so I left a voicemail. After being hurt multiple times during the service, I absolutely did not feel comfortable going back and having the same technician touch my hands again.
Instead, I literally drove straight from this salon to another nail salon and had the entire brand-new set soaked off immediately. They were that bad.
What is especially frustrating is that I specifically asked BEFORE making the appointment whether they could do this particular shape because I know not every nail technician can. If they had simply told me they weren't comfortable doing long, pointed stilettos, I would have completely understood and booked somewhere else.
The entire experience gave me the impression that the priority was volume over quality. I paid for a set I couldn't even leave on my hands, immediately had to pay another salon to remove it, and was left with damage to my natural nail in the process.
I tried to handle this directly with the business before posting a review, but I couldn't get anyone on the phone and left a voicemail.
Unfortunately, based on the quality of the work, the painful service, and the fact that I specifically confirmed beforehand that they could provide what I was requesting, I cannot recommend this salon and I will not be returning. read more