I recently visited luxe nail bar , and I must say it was the most horrendous experience I have ever had at a nail salon. The service I received was nothing short of appalling, and the lady who attended to me displayed an astonishing level of rudeness and incompetence throughout my visit.
From the moment I showed her a picture of the design I wanted, I explicitly mentioned that I liked the design but desired longer nails. However, instead of listening to my request, she proceeded to make my nails unbelievably short. When I politely asked her to make them longer, she got super annoyed, yelling at me and insisting that she was following the length from the picture. I had already explained to her that the picture was not what I wanted, making her behavior even more unjustifiable. The way she spoke to me in such a disrespectful manner was utterly embarrassing and distressing.
Despite enduring her that behavior, I agreed to let her start over and fix my nails. However, the mistreatment didn't end there. When it came time to shape the nails into an almond shape, she once again disregarded my preferences and made them overly pointy. When I kindly requested a more rounded top, she shouted at me yet again, asserting that the picture showed the same shape she was doing (which was literally not true ). This public humiliation left me on the verge of tears, but I continued because I didn't want to endure further berating.
To make matters worse, when it was time to apply the nail polish and the design, she completely ignored the colors I had chosen beforehand. She selected different shades of blue, white, and yellow, claiming that they were the closest match to the picture. However, I had already explained to her that those were not the colors I preferred, as she herself had instructed me to choose the colors I liked when I arrived. Her complete disregard for my choices and personal preferences was deeply upsetting, and I felt helpless as she once again raised her voice at me for speaking up. She also told me that since I knew so much I could do it myself and so I literally did more than half of the nails MYSELF!
At that point, I just wanted to pay and leave, but I was trapped in the middle of the process. When she took pictures of "her work" on my nails, even after I explicitly asked her not to, I was absolutely upset. It was clear that she had done a subpar job, as I had to fix and do half of the work myself. Yet, she had the audacity to demand a tip from me and caused a scene when the amount didn't meet her expectations.
Overall, my visit to luxe nail bar was a complete nightmare. The staff demonstrated an alarming lack of kindness, professionalism, and respect towards customers. I left feeling humiliated, upset, and deeply regretful of choosing this establishment for my self-care. Needless to say, I will never set foot in this salon again, and I strongly advise others to steer clear. I was also charged an extra $10 for "changing what I wanted" which is absolutely absurd. read more