I had a very disappointing experience with AAA on March 25, 2026, in Austin, TX…read more I initially requested a tow truck due to a dead battery in my diesel truck but instead, AAA dispatched a battery technician. During the service, the technician attempted to jump-start the vehicle using a high-amperage jumper, which resulted in multiple blown fuses. As a result, the vehicle developed electrical issues and error codes. I ended up purchasing two batteries from AAA just to get the truck running, but the underlying damage required additional diagnosis and repairs. The dealership service findings confirmed that fuses in the battery junction box and body control module had shorted and needed replacement before the system could be restored and codes cleared. After contacting AAA and requesting that they cover the repair costs caused during the service visit, my claim was denied. I have been a AAA member for 18 years and this experience has seriously made me question the reliability of their service, especially when the dealership provided a report proving the damage occurred during the AAA service call AAA arranged. I strongly believe AAA needs to review dispatch accuracy (tow vs. battery service), and how customer claims are handled in situations like this. I hope AAA will reconsider their position and make this right.

I went there and got a renters policy. It was cheaper than what my apartment complex was charging…read morefor the liability only. I was able to also insure my contents. I got the AAA membership which included towing, travel discounts and information about fun things to do in the area since I just moved here. Everyone was very friendly and helpful. They also had appointments to get the TSA precheck and many other things.

Shelley planned the perfect trip for us to Playa Mujeres. From booking to the end of the trip, she…read morewas there with professional and courteous help, advice, and tips. Would definitely use her services again

Shelley is a rockstar! Our first time to Cancun and I cannot express how easy she made it. Quick…read moreand easy purchase process. Excellent follow through with details.

Fast service, reasonable price, really nice people. Saved my ass actually. I would have been in…read moreDEEP trouble with my friend in Portugal who sent me my airline ticket to come visit her if I had missed the trip due to procrastinating on getting a new passport.

They do quality work, have good knowledge of the details for particular country's visa…read more I'll go to them again the next time I need this kind of work.

After seeing the movie "The Embrace of the Serpent", we wanted to see the place where it was…read morefilmed: the Mavecure Hills in Colombia. Amazon Adventures was able to arrange a 5-day tour for us, it went really well - even when we missed our flight out of the jungle (no cell coverage and they moved the flight earlier!!) we had a hotel arranged and a flight the next day. Spectacular trip. Would definitely use this company again!

I contacted Jim at Amazon Adventures to arrange a trip to the Pantanal in Brazil. I had tried to…read moremake a few arrangements on my own and was completely frustrated. I shouldn't have wasted my time and just emailed Jim right from the start. He was immediately responsive. Through a series of emails over the course of a week, he offered a couple of options at different price points. I should mention that I was trying to arrange our trip for peak season and was a bit late for booking travel at that time. Unfortunately, our trip was cancelled due to the pandemic. But Jim came through again, helping us to obtain a refund. Through all our interactions, Jim was helpful, informative and pleasant. Perhaps most impressively, he always responded promptly -- I think always within 24 hours. I highly recommend Amazon Adventures and will contact Jim again when we are able to travel once more.

A few months ago I booked rooms for the Miami Grand Prix through the official F1 website and was…read moredirected to Quintrooms. I booked the rooms under the impression I would have access to pre-sale tickets for the event. Before the pre-sale started, I was emailed and told there were no tickets available. I even waited two months to see if something would change. Absolutely no communication occurred. As you can imagine, evebrusllu this made the entire trip pointless. When canceling I was told I have to pay an administrative fee. However, I asked why I would have to pay a fee when I am not able to attend the event through no fault of my own? Especially when this was all done through the official sponsors and their partners. Seems rather devious and makes me question the integrity of this organization, F1, the associated promoters and the hotel group. So far, Quintrooms has not been helpful in reclaiming a full refund. They only blame their partners and insist that everything is out of their control. I wouldn't ever book hotels if this corrupt organization is involved, go direct. And for hotels and event promoters, stay away from working with this organization. They seem to enjoy throwing their partners under the bus.

Neil at Austin Hospitality is my savior! I spent a few days calling around to local hotels trying…read moreto book rooms for a large group. I hadn't had much luck and was getting very frustrated with the process. Luckily for me, the Hampton Suites returned my call, and even though they had no rooms available, they referred me to Neil at Austin Hospitality. Austin Hospitality started about a year ago, helping us regular joe schmos, wedding planners, event coordinators, etc; book hotels rooms for large groups and special events, at no charge to us. Having never done this before, I didn't know where to start. After quick conversation, he knew exactly what I was looking for and gave me tons of advice, then did all the leg work for me. I got to kick back, enjoy my weekend, then when I got back to work, Neil followed up with me with rates (which he negotiated for me) and contracts. Not only does he have tons of Austin hotel experience, he also knows about what is happening in this city, so he could really be an asset for someone that lives outside of Austin looking for help booking something here. He even gave me advice on where to go on the 4th of July. I'm kind of sad that I don't have any more rooms to book, because I really enjoyed working with him.

I reached out to them and the phone says"all circuits are busy" So I send a letter while traveling…read moreoverseas only to find out it was returned with no forwarding address. How can American Express not have a forwarding address? I asked post office supervisor and they said call them(Amex).Called the phone number listed online at same address and get Ameriprise! The receptionist SHE CONFIRMED SAME THING I SAW ONLINE and says "we are kinda associated but not-call the card/Headquarters number"-Headquarters in NY doesn't even know if they have offices in Austin after 20 minutes of being bounced between people-WOW!!!! This affected both my credit and travel plans."Don't Live life without it!-Yes-your other credit cards!" Capital One cafe was very helpful in Austin and they actually see you, read your mail, and when you call get a real person in the USA. I asked for the fax to complain and a bosses name "the said email chairmansoffice@aexp.com,NO Fax,No bosses name except the Chairman is Steve Squeri and "someone will respond in 7-10 days" NO wonder millions are getting there ID stolen!!!

I got a great deal on group travel. These guys are really professional.read more

The Quintessential Texas Hill Country Day Out!…read more If you're looking for the perfect blend of Texas hospitality, smoky BBQ, and scenic vineyard views, look no further than the Austin Detours Hill Country BBQ & Wine Shuttle. I recently took this tour in February, and it was the highlight of my weekend (as I'm a local). Whether you are a local hosting out-of-towners or looking for a professional team-building outing, Austin Detours provides a seamless, stress-free way to experience the best of Central Texas. 5/5 recommend! Our day started at the Austin Visitor Center where we met our driver, Luke, who was fantastic throughout the trip. We hopped into a comfortable Mercedes Sprinter van for a smooth 40-minute drive out to the hills. One of the best parts of these tours is the people you meet. Our group included travelers from Ontario and Brazil, and it was wonderful swapping stories about their first impressions of Texas while we cruised toward our first stop. We started strong at this legendary BBQ spot - The Salt Lick. After placing our orders for some of that famous fall-off-the-bone brisket, we took a quick walk over to Salt Lick Cellars to grab some wine. Pro tip: Salt Lick is BYO, so being able to grab a bottle right there to pair with the BBQ is a game changer. Next up was Driftwood Estate Winery which was pure relaxation. We grabbed a bottle, found a spot under a massive oak tree, and just took in the incredible Hill Country views. Our new international friends joined us after their tasting, and the conversation was just as good as the wine. Our final stop at Fall Creek Vineyards was originally meant for a formal tasting, but the interior was buzzing and a bit loud. Since the Texas weather was doing us a massive favor -- sunny and nearly 80°F in February! -- the group opted to buy a few bottles and head outside to the fire pit. It was the perfect way to wind down. The drive back to the Austin Visitor Center flew by. We were all chatting, sharing snacks, and enjoying a final beverage in the van. A few things to keep in mind: The $69 price is for the expert guide and transport. You'll want to budget about $35 for BBQ and $10-$25+ for wine tastings/bottles. The Vibe was incredibly flexible. Whether you want to do a formal tasting or just split a bottle by a firepit with new friends, the pace is up to you.

A must when visiting Austin. This tour was truly delightful but amazingly informative! Joey Z was…read moreour tour guide and he is absolutely fantastic! The perfect personality for the job. We were all quite impressed by his knowledge of the city and the experience he provided us.