This location feels off. As soon as I arrived someone (I assume a manager) was scolding the…read morereceptionists while they were doing my intake, about getting peoples insurance which felt odd to do in front of me. The assistant doing my exam was nice but not very communicative, I felt like I was burden for them. The doctor was kind but extremely soft spoken and almost seemed scared? There were a lot of people waiting around, it would take a while to address them, there were papers all over the desk and no one seemed to really know what was going on. They had issues processing my insurance but the assistant who helped me fix everything was nice and clearly was also frustrated with how disorganized and confused everyone else seemed to be. I originally visited the Matthews location and opted to try this one after moving to Mint Hill but in the future I'll make the commute to a different location.

The overall rude undercurrent at this Visionworks location has a customer on edge from the…read morebeginning. The ignorant hubris of the customer service workers show their disdain for a paying customer through their negative facial expressions, body language, and consistent sarcasm. The ineptitude that stood in the way of getting a pair of glasses was a herculean feat for me as the agent spent the better half of 30 minutes trying to 'adjust' my frames while droning on and on and on ad-nausea about his self-importance. The virtual optometry visit was the cherry on top of making me feel like I wasted my money.

I CAN SEE! I CAN SEE! Thank you Dr Nichlolas Graham, OD, MS . Let me tell you folks that he is the…read moreBest at what he does Bar None. Great customer service. Awesome experience! When it comes to your vision! Diversified Eye-care is an easy decision! God Bless all my fellow yelpers always

Dr. Graham is a great Optometrist, very personable, great service & very thorough. The staff is…read moreefficient and appointments are timely with very little waiting. There is also a good selection of frames styles to try. Highly recommend!

Very friendly and proficient. I highly recommend Premier family Eye Care for their excellence.read more

Dr. Young is excellent. Very thorough and takes the time to explain everything . Received excellent…read morecare. Staff was excellent highly recommend.

Great place with nice variety of frames. Service was very through great glasses my second pair. I…read morewill be back.

I am a young professional that has been seeing Dr. Zawilinski for three years and I have…read moreexperienced nothing but the utmost professionalism and courtesy from her and her staff. When I have contacted the office regarding my eye related inquiries they have always been prompt to address my needs. Based upon Dr. Z's years of experience in the optometry field, I have referred numerous friends to her and they have echoed their five-star experience with Dr. Z as well.

I had a first visit with Dr. Michael Sicard last week at the Matthews, NC office. I got registered…read morequickly and efficiently upon arrival and after I got my co-pay paid, the secretary came and told me he was 'still in surgery' at the hospital across the street (Presby Matthews). I got to choose to wait, reschedule, or see the Nurse Practitoner and I chose to wait to see him as I have a long history and chronic allergy/sinus/teeth problems. In less than 5 mins a 'tech' person, I guess a MOA, came and got me to 'get things started to see the RN NP. I have to admit I was wondering IF I should get up and leave and reschedule, as in the past I find relaying information, via the EMR and now a MOA, PLUS another person, often leaves MUCH to be desired. (my own PCP is at the same hospital and the problems with the EMRs there are never ending). I stayed, reluctantly at first. When the RN NP came in I felt that she actually listened to what I was telling her, and without having to consult the Doctor, she put in my order for a CT scan of my sinuses! My whole trust level changed from here on! I waited maybe 10 minutes for the scan and by the time it was finished, Dr.Sicard was ready to see me and WITH THE CT SCAN on the monitor in the room to go over WITH ME (I am a retired ER RN, so that is something I hoped would be done). All good news from Dr.Sicard! I was out and in my car in less than one hour, total...shock and awe! I chose Dr.Sicard when a MD in the same practice had retired. I looked on YouTube to see IF by any chance, there was anything about him there and sure-as- sunshine there he was! It was a short, to the point, interview with him speaking on WHY he had chosen to do EENT as his specialty and a bit about himself. I was SOLD on using him from there, for my own reasons, mostly medical. He's been a MD for a while and that is important to me. He is personable, VERY important to me, too. I am my own advocate and in Medicine today you MUST be that and more! He had a strong, non-sweaty handshake (as do I) and it may not mean a thing in 2015, but it is a good way for me to get an 'energy feel' for another person ( I do Reiki some now). By the looks of my CT he told me the BEST news that I could hear for his specialty. My main issues now are allergic, so now I will proceed seeking a good Allergist MD. The only slight difficulty I had was locating the office, even using Google Maps. It is 'behind' a main brown brick office AT the address listed....WAAAY at the end of the parking lot in a fairly new, BIG while office building. It only required a call to the office and being redirected by the girl on the phone, and in no way reflects on my visit to see Dr. Sicard. I absolutely would return to see him again and if you, too, need an EENT specialty MD I'd say you would be in great hands using him!

The service was top notch. From the moment I walked in until the time I walked out the door. The…read moreyoung lady that helped me pick out the options i requested for my eyeglasses (ie progressive lenses, etc) was on point and honest. Cindy made sure I was aware that I had astigmatism. Although it had always been on my prescription I never paid attention. She then offered me the Neverglare option to be added to my prescription which will significantly help issues with nighttime glare. The other lens and frame options price point Cindy spoke of was very competitive or less than other competitors. The technology they used is advanced compared to other eye doctor offices I had attended previously. It's a breath of fresh air when you know you can trust the providers and staff! They have eye frame options for just about everyone . They live up to the name America's Best!

I'm I could leave no stars I would!…read more I made an appointment and saw a virtual doctor in office. My prescription was totally wrong when I received my glasses and trial contacts. I had to reschedule in order to come again to see a doctor and the prescription was still wrong. Once I received my glasses and contacts at this point I just wanted to refund. it was a waste of my time and I still don't have glasses or contacts. And they are refusing to refund me the $119 it is for exam even though I've already wasted my time there twice with no results.

I've been going here for years, always exceptional service. The Optometrist is proactive and…read morecurrent.

I paid $437.00 out of pocket for my new glasses. 4 times the .lenses came back and I had a problem…read moretrying to read with them. On the 5th visit they gave me another eye exam to send to the lab. this time the glasses were good. I am now being billed $142.00 for the eye exam. I should not have to pay extra since the eye exam would not have been necessary if the lab had sent the correct lenses. I said I wasn't going to pay this and was told they have a collection agency. I am still not going to pay and am sorry I will have to find a new eye dr. I was happy with the employees but after this experience will not go back to them.

Great experience getting EVO ICL here. Got me in quickly for a consultation and got my procedure…read moredone the same month! Great customer service from all staff!

I highly recommend Providence Eye & Laser Specialist to everyone…read more The facility is very clean. The staff is wonderful and Dr. Nunnery is honest and a true professional that cares about the patients well being. I will be back each year moving forward. Thank you!

they are so helpful and sweet, especially Jennifer. I moved to uptown and still travel back because…read moreit's such a great experience buying glasses.

I was there for the first time today…read more The whole staff is great! Susan in particular patient and helpful in every way. While we were there she helped me with my toddler gave her sticky notes for her to draw and we could talk without interruption. After my daughter gave all the staff one of her drawings and they have a wall they put them at very sweet. Please keep in mind they do not take care of kids under 7 for eye care. Nonetheless they are very attentive to those like me who have to come in for their own eye exam with their 4 year old. Clean and organized good selection of brands for frames. Accommodating and flexible with rescheduling also, open during weekends. Huge plus. I would've liked to know the cost of my eye exam ater insurance beforehand instead of after... because I might've been able to check w my insurance the reason for the unfamiliar charge.... that is my only feedback. So if you're like me, I suggest you ask. I am waiting for my frames, I was informed I will receive a text (I chose text over email) in one week. I am also going to have a couple trail contact lenses since I have astigmatism, I will hear from them also within a week. Please keep in my this review sis my first impression and the service isn't complete until done. However from the experience I had today, I will be returning and recommend you come here to your eye care services.

I'm a welder in a race shop in Monroe, and I had a small piece of metal in my left eye. I was…read morelooking to see if I could get it out myself, so i tried to flush it out at our eye wash station at work and thought I got it out, that was a big negative. Called to make an appointment, walked in, gotvall the tests done and they found that small piece of metal and used a Qtip to get it out. I was in and out in less then an hour. Hopefully it won't happen again, but if it does I know where I'm going.

My son and I visited and received new glasses from Dr. Hahn. But, when it came time to pay our…read morebill, there was a difference of $25 from what my insurance paid. I had to call their office 3 different times in order for them to accept my payment. The first time I called their computer was down. The second time I returned a call and since it routed to their Matthews office, they wouldn't take my credit card. The third time I called they told me there was a $10 fee on top of the $25 because it hadn't been paid when I'd been trying to pay it. This business needs to come into 2024 and have online payments. Also, they could have staff who will take a payment instead of giving reasons why they can't. Totally unprofessional.