I've been a long‑time patient because Dr. Reeves provides excellent care. Unfortunately, the…read morefront‑office experience has changed dramatically. Saturday hours vanished, weekday hours are difficult for anyone with a full‑time job, and the new text‑based communication feels dismissive rather than supportive. Asking about weekend availability shouldn't trigger messages suggesting they "update my records" if I'm no longer interested in being a patient. This practice has strong clinical talent, but the customer service side needs immediate attention. Other reviews on YELP in the last couple of years seem to mirror my disappointment. ALSO, they may wish to remove the snarky, outdated and frankly cringe‑y "...we cater to cowards..." wording in their brochures and on their waiting room tables. It's just unnecessary. No one enjoys going to the dentist, it's a necessary experience. Here's a few examples to consider: "For anyone who prefers kindness over stress." "Perfect for patients who like their dentistry gentle, not scary." "We take the fear out of dental care -- no judgment, just comfort."

Major red flags!! Please read before going to this practice! My husband and two daughters had been…read moreto this practice and things were mediocre ... until their appointment in April and my first appointment with them in June. The new dentists we saw were no longer in-network and we were charged out-of-network costs. Aetna was amazing and did a one-time exception to change those visits to in-network. We had already paid our bill in full, so when First Impressions Dental received the check from Aetna you would think they would reimburse me the amount I had already paid. Nope! Not only did they not get the refund process started (I had to call twice), they claimed we still had a balance. This so-called balance was for "hospitality and in-office write-offs". One was from 2023. Interesting how this popped up out of nowhere two years later... hmm. They cashed the insurance check and instead of paying us back what insurance says we were owed, they're taking back all hospitality and write-offs and returning SOME of the insurance check. Basically being vindictive and taking money from an insurance check to pay themselves back. I've filed an official complaint with Aetna and will update this review once the complaint process with insurance is completed.

Our initial appoint was ok. then they gave pricing for items they thought we needed The prices…read morewere very high. We checked several other dentist and found several Dentist at less that half of what they were asking. When we asked for the X-rays which she was paid we have tried for 3 months to get them to the new dentist with no responses I would Never recommend Rosemary or her staff for anything mush less for dental work

For starters, I felt that this office provided me with excellent care and excellent customer…read moreservice. Upon walking in, I was immediately greeted. Initially, I noticed how nice the office was. After completing all my paperwork, I was immediately directed to my room of service where I noticed how fancy their equipment was. Immediately, Dr. Ahanor walked in with a warm/welcoming demeanor. I truly loved how Dr. Ahanor showed pictures with a thorough explanation for the reasoning of all her recommendations. She was very knowledgeable and seemed very genuine. Definitely would recommend this office/doctor to anyone looking for a new dental provider.

The best! Dr Hall and his assistant work seamlessly together. My teeth are done well, quickly and…read morewithout pain. Dr Hall was recommended by a dentist friend of mine about five years ago. I'm so grateful she told me about this office and dentist. The front office staff picks up the phone on the 1st ring (remember when businesses used to do that?! What a luxury!) They're pleasant, efficient and helpful. There's no signs stating you'll be removed for yelling at the staff. There's no need. One experience and you'll know how ridiculous that would be. And makes you wonder how terrible the other businesses are that do that. It's such a great business and so well run! I wish others would do their businesses so well.

We have been going to this practice for over 10 years . We have been as pleased as you can be with…read morea dental practice . Our family of 5 has put up with a few situations here and there , but today was the final straw. Our son, who is home from college , showed up 2 min late ( 2 min over the 10 min grace period) he was sent away rudely by Lynn, the front desk manager. We book these appointments MONTHS in advance .... 2 min could have been deducted from his visit. Lord knows we have waited longer AND worked with them because it is what it is. Her customer service skills are piss poor and the straw that broke the camels back . We are d.o.n.e. Just need to figure out where else I can warn people , trust me , you dont want to deal with the pompous front desk staff.

Great office, clean and staff are friendly! Best dental cleaning I got! Highly recommendedread more

Place is a sham of a dentist. They try and steal the teeth they remove or any precious metal. Their…read morecleanings are the worst of any dentist I've been to in my entire life. The staff is not knowledgeable. Their fillings fail. Their crowns fail. They don't know what they're doing. All they want is your money. I went back to my old dentist, though out of my network. Not worth jeopardizing your health. My wife had a tooth pulled and they removed part of her jaw bone with it and chipped the tooth next to it and said nothing. They had a great dentist briefly but he was only there for less than 6 months and I see why. Stay away from these people.

Nothing but good things to say about this dentist. The staff is incredibly kind, they're all very…read moreaccommodating when I go in. Very convenient hours (thank you so much for opening so I can get in before work!). They have redone work that I got done at my old dentist office, and every procedure has been a breeze. They make sure you're very comfortable and listen when you tell them that something is bothering you etc. I cannot thank them enough, and really love coming here.

Great staff and gentle work and very accommodating. ! I highly recommend. Convenient location.read more

Dr Zuaitar and his staff are amazing. I had a dental emergency late Friday night. He didn't…read morehesitate to see me. He was kind and gentle and was very knowledgeable about my situation. He made me very comfortable and I felt that I was in good hands. I am so grateful for Dr Zuaitar and his staff. Sue Radloff

I just had my 30 year old root canal retreated with Dr Zuaitar. He and his staff were very…read moreprofessional, friendly and did an amazing job. It was a painless procedure and the doctor was very knowledgeable about the materials that my roots was previously filled in Eastern Europe. He successfully removed very difficult to access old material in my roots and retreated all the root canals on my molar tooth successfully. I highly recommend Dr Zuaitar. You will be in great hands. Regina Evans

Dr Maha - Did a great job for fixing my dentures. I had a very good Dentures. I had a great care…read moretaken by the staff. Old one is loose because of jawbone is less. Currently I'm eating great with new dentures given by Dr Maha and her team. Thank you so much !

I am writing an updated review for this office. I had been a patient of Dr. Amirreza Rafaat, DDS…read morefor the last 3 years found out he sold his practice but that the new dentist is great. Being that I only come for cleanings I decided to keep my appointment and come for my cleaning. Let me share some background of my oral health. I was an Invisalign patient of Dr. Rafatt which made my oral hygiene A+. I had 1 small cavity filled about 4 years ago and when I got that cavity I was not brushing my teeth at night time (guilty). After that, I made sure to brush twice a day and with Invisalign I became a crazy flosser. Since my x-rays are done once a year, I did have anxiety about cavities BECAUSE I had an implant put in for a missing molar and my fabulous prosthodontist warned me about cavities forming in-between the fake tooth and real ones because people don't floss well. I made sure to floss with string, floss with water, and brush with my Phillips sonic care toothbrush twice a day to ensure I keep my teeth as healthy as possible. All of this to say I was SHOCKED when this new woman dentist told me I have 2 cavities. I wish I would have listened to my gut and ran out as soon as I sat in the chair to get them filled. PLEASE LEARN FROM MY MISTAKE, I BEG YOU. I should have known better and I should have WAITED. I am the kind of person that wants to get medical procedures over with so they are not looming over me. When I was walking out of my cleaning with the disbelief that I had 2 cavities in bottom right side molars, I was scheduling my appointment thinking it would be in a couple weeks and they had a following AM available. I SHOULD HAVE LISTENED TO MY GUT AND SCHEDULED FOR LATER. I HAVE SO MANY REGRETS, I want to cry every time I think of this story but I hope that in sharing my experience, it can save someone from unnecessary fillings that are debated to not been good for you to begin with. I was leaving for a trip so I decided to get it over with. I came in the following day and sat in the chair, I asked the dentist photograph the cavities because it's really hard for me to believe I have them. I DIDN'T SEE ANYTHING. As soon as she put a bite block in my mouth I got wicked anxiety and wanted to leave so bad but I thought it was just the block, so I had it taken out and she went ahead with the procedure. Finally, when the dentist was done with me, I was trying on my retainers, she walked out of the room and when I was asking about the photos, the assistants couldn't explain it to me so they went to get her and SHE HAD LEFT. The office offered to schedule me to come speak to the dentist. The more I think about it, the more I feel this is fishy. My trusted dentist sold his practice, a new dentist comes in and first day she meets me all of the sudden I have CAVITIES?! you've got to be kidding me. GET A SECOND OPINION. I DID get a second opinion. I sent my x-rays to my prosthodontist PRAYING that he agreed that I had cavities where they were filled so that I would feel better for getting them. I did not tell him that I had them filled, I just gave him the teeth numbers that this dentist said I had cavities and asked him to look and give me his opinion. His opinion, to my detriment, is that he does not see any cavities ON JUST XRAY REVIEW. Granted, he did not have the ability to do a clinical in person review. I am absolutely heart broken about this, it feels like I was violated in a way I have never experienced before. Now, I have to live with these fillings in my mouth that in my hearts of hearts I believe I did not need.

I came here after hearing consistent, glowing recommendations about this dental clinic. mind you, I…read moredo not live or exist anywhere near this office. I came strictly because of how many patients have spoken so highly about Dr. Han and his staff. making an appointment over the phone with the office manager, Diana, was easy; she made sure the appointment fit my schedule rather than the doctor's. I was able to fill out all my paperwork prior to my visit, so upon arrival, I checked in and was whisked to the back almost immediately. they didn't waste any time getting me set up for X-rays and reviewing my previous dental history. the hygienist took a look around and asked about any concerns I had. she was gentle and always quick to ensure I was comfortable while she was poking and prodding around. afterwards, Dr. Han popped in, and he is definitely unlike any other dentist I have ever met. he jumped right in and made sure to address any issues or topics I wanted to go over. since I didn't have many, he went through a few things he noted. it actually got to the point where he drew out a tooth to explain something to me in depth--which was a bit shocking in the best way. he pointed out a few of my "vintage" dental fillings that are no longer standard practice and made a note to have them updated. he clearly explained his goals for my teeth and what we need to do to achieve them. overall, I was so pleased with my experience here and have already booked several follow-up appointments... including getting my Invisalign set up! the ladies at the front made the scheduling process incredibly easy, and I've already received all my text confirmations. I truly appreciate how communicative Dr. Han is, how friendly and welcoming everyone in this office is, and how you don't feel like "just another new patient" here. I highly recommend this dental clinic for anyone looking for a new dentist!

First of all, thank you so much to the entire team--from the two lovely front desk staff to Dr…read more Kim, Jaqueline, and Emily. Everyone was incredibly kind and welcoming. I recently switched dentists due to painful past experiences, so I feel very lucky to have found this team. I had crowns done on both sides of my molars, and the entire process was smooth and not painful at all. Thank you all for such a great experience. I truly appreciate your professionalism and kindness!