I want to be clear that I'm not bashing anyone, just sharing my experience.
1) I had an 11:30 appointment time. I got there at 11:15 since I wasn't sure what their check in process was like. It took a few minutes for someone to check me in and they told me that they would see me at my appointment time. By this point I was booked from 11:30-12 for just the tinsel. However, I had decided that I did want to cut my bangs (I was told I could just tell them the day of) so I figured my appointment might take longer.
2) While I was waiting. I could hear two of the workers talking. One of them asked what color tinsel I was getting and if I had an inspo picture. The answer to both these questions was "idk" because no one had even asked me these questions. Then a stylist walked over and handed me several packets of tinsel and told me to pick a color. I was a little let down because I was hoping to be able to have a consultation with the stylist about what color would look best in my hair or get her opinion. But I didn't get that, instead I was handed the plastic packets of tinsel and told to set apart the color I wanted.
3) Someone came in after me as a walk-in. A stylist came over and asked what they were wanting. After hearing what the girl was wanting, the stylist pointed at me and said something along the lines of "okay I have her first but that should only take me 20-30 minutes so I can get you in soon after that." Maybe I'm being too picky but that comment rubbed me the wrong way a little bit because how would she know exactly how much time she would take with me? She didn't know how much tinsel I wanted and she didn't know whether or not I wanted my bangs cut.
4) Once I was seated and was able to tell someone that I also wanted my bangs cut, I was told that I would have a consultation to discuss all of that. However, that never really happened. Again, they were busy so the stylist was jumping back and forth between different clients. So my "consultation" looked mainly like her asking me a quick question in between doing other things. I was hoping for a more personal one on one consultation because I was really hoping for her professional opinion. Instead I felt like I had to rush my responses.
5) She started with cutting my bangs first. I just wanted my bangs cut with a few face framing pieces. My hair was clean bc I had washed it the night before so she did a dry cut. Personally, it felt a little weird cutting my hair dry, however I'm not a professional so I did not question it. However, I did notice that she did not even my part before cutting my bangs. The bang cut was fine, it wasn't anything complicated.
6) Once it came time for the tinsel installation, she let me know that each strand was $5. I was surprised because during the booking, I assumed the "chunk" meant like 3-4 strands at least. That was not the case. Each bead of tinsel has about 2 strands and those were $5 each. She asked how much tinsel I wanted and I decided on doing 9 beads throughout my hair. The tinsel itself is pretty and I like it.
7) The stylist told me that they would blow dry my bangs and style them before I left. Considering my hair was not wet in any way, I assumed they just did this for everyone. I didn't ask for them to do this.
8) When it came time to pay, I was shocked to see my total was $110. The tinsel was $45 bc I only did 9 beads. So that meant that the small cut of my bangs and the "blow dry style" on my already dry hair was $65. Maybe I'm not aware of prices because I typically cut my hair every 2 years but that seemed overly expensive to me. All they did was cut my bangs and a few face framing pieces, I didn't even get a trim on the rest of my hair.
Overall, I just feel so sad about this experience. I NEVER do anything with my hair and I was so excited to do this thing that seemed so fun and pretty. However, I just felt rushed, overlooked, and not taken care of. I understand they were busy and had other girls getting color in their hair so that might take priority, but for me, this was supposed to be a luxury to indulge in. And unfortunately, I did not feel like it was worth it. read more