EXCELLENT CUSTOMER SERVICE! Traveling in our RV on I-5…read more When we heard an explosion, pulled over our battery exploded googled nearest Ford dealership in this location came up. Was able to purchase a battery for the RV and install it ourselves saving us some money. They even came out to help. Fast and friendly service, highly recommend

I like the car. I disliked the people. They didn't listen to my needs. They abandoned me after…read moreselling me the car. They didn't give me a fair trade in according to blue book. They didn't help me concerning my age and disability situations.

Kris Smith was amazing at getting us through the process and got us back on the road with a great…read moretruck

I was helped by a nice man, named Mike. There is more than one Mike. I'm talking about the older…read moreman who does gorgeous woodwork. Mike listened to what I was looking for, took my requests seriously, and quickly delivered the used truck that was perfect for my needs. It has been two years, and the truck hasn't failed me. After having previously purchased a lemon from another dealer, I practically begged Mike not to be a crook--I know, it sounds weird, but it's true--and he wasn't. He didn't rip me off. I won't say it was a perfect experience. There were a few snags along the way, but it was the Christmas season, and we should all expect some delays during the holidays. The complaint I want to make is for the parts department. They asked if I would be willing to take a used swaybar, and I said yes. What they did not explain is that it would completely fall apart in my mechanic's hands a year later. Trust me when I say that I didn't drive a lot during the first year. It was a simply bad part. Still, I think the business deserves a thumbs up overall. The fact that I was sold a good truck is the most important detail. It will be the last truck I own in this lifetime. I'm happy with it. Thank you, Mike. You kept your word.

Normally I hate dealerships and hate service departments even more but the new people in the…read moreservice department seem to have it together. I bought my ram in Oregon 2 years ago and it came with 7 free oil changes. I've used 3 so far and was unaware they all expire after 35,000. I have 37,000 yet these guys didn't charge me. Thank you.

I went in by myself with a trade in. Jessica and Isaiah were personable and very patient. I can…read moretell a big difference between this local business vs anything up north. I left feeling like I was taken care of. It was an excellent experience that I was not anticipating!

We are a family of multiple CFAC purchases over the last 12-15 years. We have been very pleased…read morewith every single purchase. Family owned and run business which is very heavily involved in supporting community events, especially those involving children and their livestock projects. Highly recommend this business.

We just purchased our 3rd vehicle from this dealer. Each time we have walked away feeling very…read moregood about our buying experience. Talking with our salesman was like talking to someone you've known for a while and we did not feel like we were being coerced into anything we didn't want to do. Positives: Friendly No pressure Up front and no nonsense Inventory is viewable online They provide a Carfax report for each vehicle free of charge They recognize and honor repeat customers Negatives: Limited inventory Limited guest parking For a used car lot this has to be among the best there is and they are among the first we look to when needing a vehicle. I highly recommend giving them a try.

Do not take your car here for repairs. We took our car there for a timing chain repair. All we…read moreneeded was a timing chain job. No damage was done to the engine but they only wanted to do a complete engine replacement. Now we have to have our car towed somewhere else. Not willing to just fix what broke. Complete engine or nothing. Greedy

I've spent years buying vehicles from the I-5 Motors group, including Awesome Chevrolet, and giving…read morethem business out of loyalty. We've purchased several rigs, done all our maintenance through them, and even stuck with them after they sold us a lemon. To their credit, they made that one right by letting us exchange the truck. But that was the exception, not the rule, and that goodwill is now gone for good. This last visit sealed it. I walked in, cash in hand, ready to buy again--like I do every couple of years. That used to mean something. Now? It's like I was invisible. The salesman couldn't be bothered, and Brandon, the "manager," acted like I was wasting his time. Apparently, if you're not financing through them (where they can pad your interest rate and milk you in the back office), they don't want your business. And it gets worse. I brought in a rig I bought from them just last year, and they had the audacity to offer me nearly half of what wholesale is worth, a full $25,000 less than what I paid them for it. That's not depreciation. That's straight-up theft in disguise. This isn't just a bad day at a single dealership. This is how the entire I-5 Motors group does business now; disrespectful, dismissive, and dishonest. I decided to keep my trade and walked out. And I won't be walking back in. I'll never spend another dollar with these people, and I'll make damn sure nobody I care about does either. They didn't just lose a sale, they lost a lifelong customer, and a loud one at that.

Shady finance and closing practices! The Dealer contacted…read moreme to purchase a newer vehicle I advertised for sale. We negotiated that sale over the phone without issue as they were going to just pay off the lease. While dropping off that vehicle at the dealership, I found a 2025 pickup on the lot that I was interested in. In negotiation I was going to trade in my 2017 pickup. They offer came to me showing monthly payments. Digging through the math to find out how they got to the payments, I found the trade-in value was $21,500. I turned down the offer to purchase as the trade in was too low. They came back increasing the trade-in to $23,3xx and showing that # on the offer paperwork with the payment options. I agreed and proceeded with the deal. After some time waiting, we completed the pile of paperwork for signing and left. At home I noticed in the final contract they had changed the trade-in back to the $21,500 trade-in value. I inquired with the sales and finance staff about the discrepancy. The Finance person never got back to me on this issue. The salesperson argued that "the $23,3xx was actually the $21,500 plus the tax savings I was getting by trading in the vehicle, which comes to the $23,3xx". I argued that they had told me in word and then showed me on the negotiation paperwork that they were giving me the $23,3xx trade-in! Sales guy repeated his argument above and tried to muddy the water more by adding other arguments. Salesperson never escalated to finance or management to address this issue. I should have spent more time reviewing the paperwork! I thought they were a reputable dealership and could be trusted. I wouldn't do business with them again!

Professional and knowledgeable staff on par with other Honda Dealerships. Unfortunately the…read moredealership does not offer competitive pricing on the Passport. We saved several thousands buying from their closest competitor. The dealership also continues to send automated text messages asking how our experience was. If you want to buy local and don't mind paying more $$ - I would recommend this dealership.

Called this man on a sunday afternoon and he was @ my house in less than 30 mins to diagnose the…read moreproblem with our van , I ordered the parts and he picked them up Wednesday installed within 3 hours!!! Totally bailed my family out and he charged a very very reasonable price definitely get your moneys worth with this guy!!! highly recommend

Jason is the kind of mechanic that fathers want working on their daughter's car and the kind you go…read moreto when you're not quite sure about what someone else told you is wrong with your car. If you want someone honest, go to Jason. If you want someone knowledgeable, go to Jason. If you want someone personable, go to Jason. I texted him at like 7:30 the other night, and I figured he would get back to me the next day. Nope. He texted right back that night and did the work I needed the next day. He looked at the car when I got it to him and informed me I only needed part of the work done that another repair shop told me I needed. I paid for parts and reasonable labor and was out of there in no time. He could have insisted that more needed to be done. But, he was honest. He is who I will call whenever my family needs car repairs. Thanks, Jason!

Worst car lot I have ever seen in centralia, Wa. His cars are mostly junk and they break down soon…read moreafter you pay way to much for a pos. So sad do not buy a car from this crook!!!!!

We just got done going here to look at their Mini Cooper for sale. My BF saw that the brakes and…read morerotors were going out and he brought it to their attention, we were told "oh we can fix that for ya for $200"! So on top of paying $7000.00 cash we're going to have to pay to get the brakes & rotors fixed too? My BF noticed a leak on the undercarriage and brought it to his attention... He said "its because when a vehicle sits on a lot for a bit you'll see that"... We walked after that

Bought a car from a dealer who had the carfax stating that Centralia did:…read morepre-delivery inspection completed front brakes replaced oil and filter changed tire condition and pressure checked (had to buy 4 new tires, they were rotted) timing chain replaced brake pads replaced Needed a manifold which he didn't state!!! Nothing was done! Had a Ford mechanic look at it and had to do everything that Centrailia said was done. He blamed the dealership but we bought it with the understanding that he did what he stated. Lost $4,000. SOLD THE TRUCK!!!!

We were on a 1200+ mile trip (pulling a travel trailer) from California. The afternoon of Halloween…read morewe left our RV park to make our way back home and our check engine light began flashing, cylinder 4 miss fire. We made it to the Walmart parking lot and attempted to repair it ourself but was unable without the right tools. I called and spoke to the Chehalis Auto Center who said he'd see what he could do and call me back. He called back shortly and said that his tech at the Centralia location could get to it the next day (since it was so late in the day) my husband went and chatted with the tech he took our number, texted us the next day (Sunday, even though they were closed) and had us up and running in a little over an hour. I'm an Automotive Service Manager myself and appreciate the level of customer service. Thanks! Highly recommend

This is a message to the ownership. You have plenty of…read moreemployees, but they stand around and talk. The word Jiffy should be taken out of your vocabulary saw several cars drive away because got tired of waiting for your lack of days ago employees to get to them. If you managed your business better, you would likely increase your revenue by double.

Outrageous pricing!!!!! I get paying for convenience. Been to busy to do it myself but 200$ for a…read moresimple oil change and oil filter replacement??? Maybe 50$ in material all together. Don't see the need to charge 150$ for 10 minutes of easy labor. Won't be going back.