1. Lupton Irrigation

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Austin, TX

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Lupton Irrigation

5.0 (4 reviews)

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Go With the Flow Irrigation - Pressure es muy mal :(

Go With the Flow Irrigation

(27 reviews)

I absolutely loved dealing with Eric. He was able to come and check out the irrigation system in my…read morefront yard and back yard (a combination of sprinklers and drip system) that was faulty, give me his assessment and multiple options for resolving the issues, and then he was able to get the work on fixing it all done that same day! And as I was planning to do some landscaping work and lay new sod in the backyard, he gave some advice around how to arrange the irrigation system, and made an easily accessible connection point for a drip system to put into the flower bed, which I ended up taking care of myself later. What I also found very valuable/unique is that I could message Eric asking a question or two about operating the system and send him a video - within 10 minutes he would respond with a helpful answer. All in all, great experience.

BEWARE!!!!!!!!!!!!!! DO NOT CALL THEM!!! HORRIBLE CUSTOMER SERVICE AND BAD…read moreWORKMANSHIP!!!!!!!!!!!!!!!!!!!!! READ MY EXPERIENCE BELOW!!!!! I have no idea why these guys have such good ratings... here is my horrible experience with this horrible company and business owner Eric. It started about almost 4 months ago. My irrigation system was not working at all when turning the timer so I looked on Yelp and found them. So I decided to give them a call, like some other low rating users here state, no answer, voicemail, or returned calls... Eric did not return my call it was one of his employees a week later, forgot his name. That should of been my first sign to stop and not allow them to work on my lawn... however, I was too busy to call someone else which is why when they called me I decided to just go ahead and have them come. Once they came, they charged me for checking the system, replacing some sprinkler heads and suggested I changed some of the backyard control valves which they believe seemed to be the problem. I paid over $550 dollars for the hours of labor and parts and they left. Well, to my surprise I came home that night saw the sprinklers running as they should and was happy, however, I woke up in the morning and noticed they were running. So I went and checked the timer, turned it to off and saw the sprinklers go off in the backyard. I then left to work. Later that day my wife comes home to a FLOODED BACKYARD!!!! even though I turned the sprinkler system off it did not stay off it came back on who knows when during the day and it was on all day, backyard was completely flooded and water was running all the way down my front driveway from backyard onto the street, my water bill was way over $400 dollars that month not including my regular $200 bill so over $600 dollars!!!!!!! I was so pissed I called Eric, who then took his sweet time to come back. Since he took so long to come back to fix the issue I manually turned off the main water line that is in front of my house to the irrigation system so that this would not happen again... Well he finally came back and finds out that the issue was with the parts (Backyard control valves) that him and his employee replaced. He then tells me that he fired the guy that did that like if that takes care of all my problems and my high water bill. I then tell him that he needs to reimburse me for the water wasted and or refund me some of the original money i paid him. He refused and said he could not do that, the only thing he could do is pay me back with labor but he will not do anything until the City of Austin can prove how much water it really wasted and what the bill was. I mean, you call this customer services?????!!!! I then dealt with City of Austin to only find out that they only pay 50% of the water overage since I reported it to them and it takes 3 to 4 billing cycles!!! so I had to wait, in the mean time it has been raining a lot in Austin so I have had no need to use the sprinkler system since he supposedly "Fixed it"... so to my yet again surprise I go to turn it on 3 weeks ago or after the week that stopped raining and IT DOES NOT WORK YET AGAIN!!!! so he never actually fixed the damn problem!!!! So i called him and nothing again.... no text message replys, no returned calls, left several voicemails, nothing. So finally after 4 months of dealing with City of Austin and finding out the correct amount of the overage, I email him the receipts from City of Austin and no reply to my email. I text him asking to please reply or call and nothing. It has been now almost a week since I reached out to him and I am just going to call another irrigation service to come resolve my issue and probably yet again pay another 5 to 600 dollars since this guy will not call me back. So I ended up paying him $560 dollars for nothing plus another $400 to City of Austin for his employees\companys mistake and now I still have a bad irrigation system... Well, this was my experience with these people, I have seen some other unsatisfied clients on here, I hope any others out there voice their concerns so that no one else is a victim of this horrible business and unprofessional business owner Eric. I wish him the best but what goes around comes around. I might even contact the BBB to see if there is something else I can do to get at least some money back from this thief. Dont say I didnt warn you and go with someone else for your own sake....

Lupton Irrigation - irrigation - Updated October 2026

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