I absolutely loved dealing with Eric. He was able to come and check out the irrigation system in my…read morefront yard and back yard (a combination of sprinklers and drip system) that was faulty, give me his assessment and multiple options for resolving the issues, and then he was able to get the work on fixing it all done that same day! And as I was planning to do some landscaping work and lay new sod in the backyard, he gave some advice around how to arrange the irrigation system, and made an easily accessible connection point for a drip system to put into the flower bed, which I ended up taking care of myself later. What I also found very valuable/unique is that I could message Eric asking a question or two about operating the system and send him a video - within 10 minutes he would respond with a helpful answer. All in all, great experience.

BEWARE!!!!!!!!!!!!!! DO NOT CALL THEM!!! HORRIBLE CUSTOMER SERVICE AND BAD…read moreWORKMANSHIP!!!!!!!!!!!!!!!!!!!!! READ MY EXPERIENCE BELOW!!!!! I have no idea why these guys have such good ratings... here is my horrible experience with this horrible company and business owner Eric. It started about almost 4 months ago. My irrigation system was not working at all when turning the timer so I looked on Yelp and found them. So I decided to give them a call, like some other low rating users here state, no answer, voicemail, or returned calls... Eric did not return my call it was one of his employees a week later, forgot his name. That should of been my first sign to stop and not allow them to work on my lawn... however, I was too busy to call someone else which is why when they called me I decided to just go ahead and have them come. Once they came, they charged me for checking the system, replacing some sprinkler heads and suggested I changed some of the backyard control valves which they believe seemed to be the problem. I paid over $550 dollars for the hours of labor and parts and they left. Well, to my surprise I came home that night saw the sprinklers running as they should and was happy, however, I woke up in the morning and noticed they were running. So I went and checked the timer, turned it to off and saw the sprinklers go off in the backyard. I then left to work. Later that day my wife comes home to a FLOODED BACKYARD!!!! even though I turned the sprinkler system off it did not stay off it came back on who knows when during the day and it was on all day, backyard was completely flooded and water was running all the way down my front driveway from backyard onto the street, my water bill was way over $400 dollars that month not including my regular $200 bill so over $600 dollars!!!!!!! I was so pissed I called Eric, who then took his sweet time to come back. Since he took so long to come back to fix the issue I manually turned off the main water line that is in front of my house to the irrigation system so that this would not happen again... Well he finally came back and finds out that the issue was with the parts (Backyard control valves) that him and his employee replaced. He then tells me that he fired the guy that did that like if that takes care of all my problems and my high water bill. I then tell him that he needs to reimburse me for the water wasted and or refund me some of the original money i paid him. He refused and said he could not do that, the only thing he could do is pay me back with labor but he will not do anything until the City of Austin can prove how much water it really wasted and what the bill was. I mean, you call this customer services?????!!!! I then dealt with City of Austin to only find out that they only pay 50% of the water overage since I reported it to them and it takes 3 to 4 billing cycles!!! so I had to wait, in the mean time it has been raining a lot in Austin so I have had no need to use the sprinkler system since he supposedly "Fixed it"... so to my yet again surprise I go to turn it on 3 weeks ago or after the week that stopped raining and IT DOES NOT WORK YET AGAIN!!!! so he never actually fixed the damn problem!!!! So i called him and nothing again.... no text message replys, no returned calls, left several voicemails, nothing. So finally after 4 months of dealing with City of Austin and finding out the correct amount of the overage, I email him the receipts from City of Austin and no reply to my email. I text him asking to please reply or call and nothing. It has been now almost a week since I reached out to him and I am just going to call another irrigation service to come resolve my issue and probably yet again pay another 5 to 600 dollars since this guy will not call me back. So I ended up paying him $560 dollars for nothing plus another $400 to City of Austin for his employees\companys mistake and now I still have a bad irrigation system... Well, this was my experience with these people, I have seen some other unsatisfied clients on here, I hope any others out there voice their concerns so that no one else is a victim of this horrible business and unprofessional business owner Eric. I wish him the best but what goes around comes around. I might even contact the BBB to see if there is something else I can do to get at least some money back from this thief. Dont say I didnt warn you and go with someone else for your own sake....

I have been using Drippin' Irrigation for my property in the Dripping Springs area since 2021, and…read morethey continue to prove why they are the best in the Hill Country. Most recently, I had a complex situation following a service call in May. Due to some poor workmanship from a previous technician and a transition in tenancy at my property, the system was left with several non-functioning zones and mechanical issues that went unnoticed until I returned to manage the property myself this October. When I reached out to explain the situation, Carl personally came out to handle the follow-up. He spent nearly two hours meticulously inspecting every single zone and head. He was incredibly honest and direct--starting the conversation by apologizing and acknowledging that the previous technician's work had simply failed. Carl didn't just fix the immediate issues in Zones 1, 3, and 4; he ensured the entire system was back in top working condition. He also shared very useful, straightforward observations and recommendations for the system's long-term health. It is rare to find a family-owned business with this much integrity. If you want an irrigation team that is honest, stands behind their warranty, and truly knows their craft, Carl and Stacey are the ones to call. Highly recommended!

TERRIBLE customer service. I have never been spoken to by someone who claimed by the the owner of…read morethe company! This company installed my Rachio sprinkler system back in 2023 which cost me over $1000 and have since come out twice to do repairs on my sprinkler heads due to an armadillo being in the yard. But when they last came out to fix a sprinkler head that was popped up they didn't run a full diagnostic on my entire system and wanted to charge me another labor fee of $175 / hour. I got a "discount" at $125 / hour because the technician was there for 14 minutes (by my ring doorbell calculations) but the "owner" went back and forth with me on the minutes of which he said the service took place. I WOULD NEVER RECOMMEND this company to anyone and I am telling all the people who referred me to switch companies. Bad business.

EXCELLENT SERVICE!…read more Needed some repairs on my sprinkler system and Austin Irrigation Specialists helped me out quickly, cost-effectively, and with no trouble at all. I though I had a burst pipe (water was pouring into the street) but the resolved the issue quickly and turned out that it was just the sprinkler head mechanism so the team fixed right on the spot. Communication was great - I called to schedule, and the had me on the books in less than 48 hrs from the time I called (not an emergency service call). The team actually texted me to ask if they could come about an hour before our scheduled time, and when I couldn't make that work, they confirmed what time would work. Then they updated me on their ETA before arriving. They ran my whole system to review the state of each sprinkler, made suggestions / gave me options and honest pricing. They were in and out (with repair on 4 heads) within about ~30 min. Great work! Thank you Austin (my main tech) for a great experience! I would recommend

Shannon lives close to me so I always try to support local neighbors. I've been using him for…read moreyears and sometimes our schedules align and sometimes they don't. However for the work that he has done in the past for me has been great. Would always recommend him for any of my neighbors needing irrigation and repair.

I am really sad to be writing a negative review- but Innovative Water Solutions hasn't given me…read moremuch choice. IWS completed a $17,000 drainage project for us in December of 2025. Our first significant rain didn't come until April of 2026, when we received 1/2" of rain. Much of the new drainage system did what we paid for, but not all. The southeast corner grass all along our patio still had significant water which collected from the storm runoff. This was an area we had shown them with photos was a problem which needed correction. My reason for the one star rating is for the total lack of communication from the company since I have asked for remediation for this issue. I have emailed photos of the stormwater runoff and where it collected. The first email sent to Chris and Alex on April 13, 2026 was responded to by Alex stating Chris was out of the office but "I will meet with him so we can come up with a plan. We should have a response early-mid next week." I hear nothing. I email again on 4/28/26. No response. I email again on 5/4/26- no response. I call on 5/14/26 and speak with Tricia, who states she will message Alex to call me. No response. I call again on 5/14/26. This time I speak with Heather. Neither Chris or Alex are in the office. She will add our project to tomorrows meeting agenda. 5/15/26, to be discussed. Today is June 1st- and I still have not had a response. I have been cordial in my communication with them and feel I have given them ample time to respond. When we were deciding which company to hire- Chris sent this in an email: " It is our mission to provide a comprehensive and absolute solution to your drainage issues. This proposal ensures that we can accomplish that goal. We want to remove any and all stress that these drainage issues cause you and provide peace of mind. If you are receiving other quotes (we did which were 6K and 7K LESS than IWS) we ask that we are given the opportunity to demonstrate that we have the correct solution to your drainage issue and that we are the best company to implement it." Think twice before you "empty" your wallet and hire IWS. Empty promises may await you too.

Well the rainwater system runs fairly well. I save a lot of water however there are still a lot of…read morelingering issues. The gutters installed are not level so during heavy rains it overflows. The pipes that connect my two tanks were rigid so when the tanks were full and bowed the connector split resulting in flooding my basement. There is one section of the roof that doesn't have any gutters so when it's cold the water drips on my heat pumps and freezes into a block of ice. The tank overflow outlet empties into the middle of my backyard so I can't put any landscaping below it or it will get washed away. I've tried to address these issues with them but they referred me to the gutter installer and said there's nothing they can do with the outlet location.

Incredibly smooth and honest service. George came out, diagnosed the irrigation problem, and…read morerepaired it within a couple of hours. I was shocked at how affordable my invoice was while the level of professionalism and courtesy was admirable and I look forward to a long relationship with Diamond! Highly recommended!! Thanks George!!

Like everyone else, I give George 5 stars! What a great guy and so knowledgeable! George went above…read moreand beyond to help me with my RPZ valve assembly and responded so quickly relative to the issue. I could tell by talking to him on the phone that he was the person I wanted to help me. I was not disappointed but discovered him to be a truly honest man with high integrity and passion for his work. And so wonderfully friendly. His pricing was very reasonable too. I recommend him to anyone needing backflow system help. Thanks to George Jackson!

I can't say enough about their masonry team - we had them in to finish a patio tiling project and…read moreadd limestone around the skirting - they also repaired cracks in a wall and repaired a crack in the foundation. All this hard work for an incredibly low cost - they were so good my neighbor hired them for a job and i will hire them again! Great work and i feel lucky to have found them.

LaRaza was able to fix our sprinkler system and get it functional in rapid time. Great customer…read moreservice and fair pricing. We will definitely use them again for any future needs!

I have used McCutcheon Irrigation several times over the last 9 years when it was run by James and…read morethey have always been great. That is no longer the case. I had them out to repair a sprinkler head mid-May. Hannah said that they now do landscaping, so I had her do a quote for landscaping. It took several weeks to get the quote. When they finally came out, the quote went up by $750. I said fine and paid it, but the work still wasn't completed. They said their "supplier" ran out of the materials. I later found out that the materials are stocked every day at any Lowe's. Texted several times to get the work completed, and the new quote has almost doubled. Still can't get them to come out and finish the job or even reply to texts. Sad that the company is being run this way after James' passing. He was a great dude and super reliable. Do not use this company now. They have no idea how to bid a job, run a business or deal with customers--totally unreliable, unprofessional, and unresponsive.

Incomplete job. Took the money and ran. Definitely not reliable. It is truly a shame that James has…read morepassed away and that his daughter, Hannah, is destroying the reputation of his business. He was a wonderful, honest man.

They come on schedule, explain their work, do their work, and guarantee it. Good crew.read more

Bought a house in the wells branch neighborhood that had a DIY sprinkler system. Home inspection…read moreflagged it since it was not "up to code" and could nasty water back into my drinking line. They did a quick fix, rather than a proper fix. AustinApex quoted me around $4k for a proper sprinkler system covered both front and back yards with 5 zones using a Rainbird computer. Their work was quick with 3 or 4 guys digging the trenches and installing the underground pipes. I opted to get St. Augustine sod installed in the back yard, which was another $2k for 2.5 pallets. Overall I am pleased with everything. AustinApex showed me how to operate and program the system.