Great Team at the Auburn, Ma Location. AJ and Kaiya went above and beyond with explaining the…read morebattery keep alive process and procedure for registering the new battery with the date, battery amperage rating and CCA (cold cranking Amps) rating. Thank you!

I've been here a few times to this location. Usually the employees here are very helpful. Tonight…read morethis guy was more interested in talking to his friend on the other side of the counter. Wasn't exactly sure what I was buying so I asked him if he could look up what I purchased last time which he did and then just flipped the computer around at me & told what aisle. I really don't know anything about cars so I was asking for help. I'm sitting out here doing this review and two cars with like five kids just drove in and they're all handing around eating pizza with the worker and his friend. I won't come here at night anymore. I'll come during the day when the people that are actually nice and helpful will be here.

I have been coming here for many many years for all of my battery needs. They have a very friendly…read moreand knowledgeable staff that will get you going quickly. They have quality products but if you have an issue they are quick to resolve it.

Extremely disappointing. I bought a car battery from them a little over three years ago…read more Suddenly, the battery was going dead over night so I went back to them to have it checked. A young man hooked a small meter to my battery and assured me that both the battery and alternator were good so I spent a several hours looking for a bad circuit (after all, they're battery experts, right?). When I couldn't find anything, I took my car to the dealership where it took a mechanic less than 2 minutes to determine, and show me, that the battery was bad. So, thinking the young man just needed a little training, I sent a friendly FYI to them. Their answer from a Sydney: "We are sorry to hear about your troubles with your battery. Unfortunately, there are multiple testers and diagnostic, and not everyone uses the same information". So, Interstate batteries lost the sale of a car battery and a customer.

Very knowledgeable staff. Always kind and willing to help…read more ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~

Great customer service and parts awesome warranty and return policiesread more

I've had nothing but positive experiences with everyone here. I brought my first bike here for…read moreservice and when I decided to upgrade, I went to a few different dealers and ended up buying a new bike and exhaust from them last year. The service department has always taken care of what I've needed and never tries to get me to pay for services or parts I don't want or need (unlike most car dealerships I've encountered) I go out of my way to get my bike inspected here just because I like the people so much. Jeremy and Jessica are awesome and knowledgeable owners. Chris, in parts knows his stuff and always finds what I want at a reasonable price. Aside from being fair, the people here are really kind, and generous. They have charity events throughout the year to benefit the community, like Christmas photos with Santa in a ural! I took my dog, and they always welcome him when I bring him in :)

Used their website form to setup a service for my motorcycle and never heard back. Called their…read moreservice department on a weekday during business hours, it went to voicemail, I left a message and never got a call back. I guess they either aren't in business anymore or don't want to do business?

I sent an inquiry about possible work for some cars i have. I was told that they only do…read morecommercial. I guess the website didn't get the memo. No-one is professional anymore i guess

I called at 10:40am and asked if they could repair a trailer tire as I was about 30 minutes away…read moreand they said they would see what they could do when I arrived...... I arrived at 11;15am and they had repair people working on other trucks and I was told it may be a while....... I had been approached by Tim who put a guy right on my trailer. Tim could not have been any nicer or more helpful. They tried to repair my tire but the hole was too big, so they replaced my tire with a very good quality used tire for a very reasonable price........ long story short I was leaving completely pleased and satisfied with the service that was provided to me. I was there for 45 minutes total...... they respected my time and got me back on the road quickly. Thank you to Tim and his entire staff for great service and a good price and quick service

Small yard did not have what I was looking for no inventory posted online decided to try it…read morebecause I was in the area

worth the ride have always found what we needed to get the repair done at a fair priceread more

Had a great experience buying a tonneau cover today for my Silverado. They had what I was looking…read morefor in-stock, and the staff was extremely helpful on the phone and at the shop. Highly recommended!

Nancy at Rock N Road knows her stuff. She's always been a pleasure to work with and will make sure…read moreany issue is addressed. I love the new plows she carries a lot better than the Fisher plows. The Automatixx Plows are so much easier. These people love jeeps. My Jeep is gorgeous sitting on 33's with a 4" suspension lift. I highly recommend this place.

The sales team at Diamond Chevrolet are amazing!…read more The service team leaves SO MUCH to be desired! It boggles my mind that if you make an appointment for an oil change that it takes over an hour to complete. My appointment was for 7am it is now 8:25am and I am still waiting. I could likely look up a video on YouTube.com on how to do and oil change, watch it 5 times and still get it done faster! What is more alarming is this is not the first time this has happened. It happens every single time! If my lease didn't provide oil changes I would never come to this service department. EVER! I will consider the service team when I am looking to release. BEWARNED: Take the day off of work, get here early and just maybe you'll make it home for dinner!

I am a very disappointed Diamond auto group service customer, I wouldn't recommend them for service…read morework to anyone. I purchased a 2021 GMC Acadia Denali from an Arkansas Chevy/GMC dealer and had it shipped to Massachusetts where I live. The car has 45k miles on it in very nice condition and no NE winters. Upon receiving the car the backup/surround vision camera was working intermittently, maybe 50% of the time. Looking the up problem there is a recall for this exact problem. I have purchased a number of cars this way and accept that risk. I made an appointment to have the car looked at to see if it would be covered by the recall. Providing the VIN I was told the recall has already been performed. I still wanted to get the camera repaired so I made the appointment to have the problem diagnosed. The day before the car was to be taken to the dealer I was called to cancel because the service advisor was not going to be available. I misunderstand and thought that the person performing the work was not available, so the appointment was rescheduled. The service advisor is the person that checks the vehicle in, why did my appointment get cancel for that reason? I was quoted $199 to diagnose the problem, (the symptoms are exactly the same as the manufacture recall) so not something totally unique to my car's problem. The car was in the diamond shop for a couple of days and I was informed that the rear camera was the problem and needed to be replaced (quote $521). The repair was approved and the service performed. I picked up the car and the problem was still the same, replacing the rear camera did not resolve the problem. I left the car again for about another 10 days and was called to inform me that they wanted another $600 to continue the diagnostics of the camera system. I declined and picked up the car. I then looked up the parts that were to be replaced as part of the recall repair (GM 86775887 and 86775888). Thinking that those would be a dealer only part and difficult to acquire. To my surprise they are easily available from a number of online vendors, seems that maybe this is not such a unique problem. Next I purchased the two parts from RockAuto and with a few hours of my time fixed the problem for $92.32 (tax and shipping included) by replacing the two cables that were replaced as part of the recall. Seems GM still has quality issues on these cables so replacing them for a 2nd time resolved the problem. I was charged $199 for diags, $521 for a camera that did not need to be replaced, and $17.61 in shop fees and I still had the same problem I brought the car in for and I fixed it myself for less than $93. I am not a mechanic (retired IT) the dealership should have been able to better diagnose this reoccurring problem with this make and model.