I had a really good experience when I bought a new Fit here. The salesman and everyone else we…read moredealt with was friendly and professional. I never felt pressured, and everything went smoothly. They beat my bank's interest rate. When I returned a week or so later for a minor adjustment to my tire pressure, everybody was nice, and the issue was fixed quickly. Would definitely go back the next time I need a new car.

This review outlines my severe disappointment and loss of trust in Lundgren, a dealership I've…read moreconsistently chosen for vehicle purchases and service since 2006. The decline in service quality and integrity is deeply concerning. My negative experiences began a little over 2 years ago with my wife's Honda CRV. Lundgren advised a rear bushing replacement and a sway bar replacement, claiming the latter was cracked. However, a second opinion from another mechanic revealed the sway bar was not cracked, directly contradicting Lundgren's assessment. This incident immediately raised doubts about the accuracy of Lundgren's diagnoses. The most significant issue involves my 2016 Honda Civic's recurring AC problems. Since I have purchased the car from Lundgren I have not had a reliably working AC. Despite multiple attempts by Lundgren to fix it, it consistently failed not long after repair. On the fourth and final visit (see attached work order 05/02/2022), Lundgren's diagnosis, based on "specialized Honda AC diagnostic equipment," was a leaking evaporator core. This diagnosis cost me over $400, with an estimated repair bill of an additional $2,000. Due to the car's ongoing AC issues, I sought assistance from Lundgren and Honda for coverage, but was denied because I already used Hondas "Goodwill" program for a paint issue I had with the car. Due to personal reasons I have gone 3 summers without a working AC in the car. Recently, I took the Civic to an independent, certified mechanic to address this issue. This mechanic found no issue with the evaporator core. Instead, they identified that the lines going into the condenser appeared to be improperly connected or damaged (possibly intentionally cut) and also located leaks in the lines leading to the firewall. After replacing these lines, the AC has been fully functional for over four weeks, at a significantly lower cost than Lundgren's estimate. This experience clearly demonstrates a serious misdiagnosis by Lundgren, leading to an unwarranted $400 charge and a proposed $2,000 repair for a problem that didn't exist. Beyond these critical mechanical failures, I've observed a noticeable decline in Lundgren's overall customer service. A minor yet irritating example is the high-mileage oil change discount. Previously, this discount was proactively offered; now, (at least in my experience) customers must specifically request it. Even when requested, I've been incorrectly charged and forced to seek refunds for the difference. These accumulated issues, from significant misdiagnoses to a general decline in customer service, have completely eroded my trust in Lundgren. The dealership no longer upholds the standards I've come to expect over my nearly two decades as a customer. I am deeply disappointed by these experiences and the financial implications they've caused.

Thank you Alyssa Moran for helping me to make my Toyota a Toyota again. She listened well and did…read moreexactly what was needed (or the technicians did) and even told me to start thinking about new tires in the future along with checking the tire pressure sensors. I like that because I can now start saving for that. I always get good service and I like the way my car runs after service. Toyotas are the best!

absolutely horrible!! they sold me a defective car and won't do anything about it !!!!! they know…read moreit has problems...... do not buy from them, you will regret it

The sales team at Diamond Chevrolet are amazing!…read more The service team leaves SO MUCH to be desired! It boggles my mind that if you make an appointment for an oil change that it takes over an hour to complete. My appointment was for 7am it is now 8:25am and I am still waiting. I could likely look up a video on YouTube.com on how to do and oil change, watch it 5 times and still get it done faster! What is more alarming is this is not the first time this has happened. It happens every single time! If my lease didn't provide oil changes I would never come to this service department. EVER! I will consider the service team when I am looking to release. BEWARNED: Take the day off of work, get here early and just maybe you'll make it home for dinner!

I am a very disappointed Diamond auto group service customer, I wouldn't recommend them for service…read morework to anyone. I purchased a 2021 GMC Acadia Denali from an Arkansas Chevy/GMC dealer and had it shipped to Massachusetts where I live. The car has 45k miles on it in very nice condition and no NE winters. Upon receiving the car the backup/surround vision camera was working intermittently, maybe 50% of the time. Looking the up problem there is a recall for this exact problem. I have purchased a number of cars this way and accept that risk. I made an appointment to have the car looked at to see if it would be covered by the recall. Providing the VIN I was told the recall has already been performed. I still wanted to get the camera repaired so I made the appointment to have the problem diagnosed. The day before the car was to be taken to the dealer I was called to cancel because the service advisor was not going to be available. I misunderstand and thought that the person performing the work was not available, so the appointment was rescheduled. The service advisor is the person that checks the vehicle in, why did my appointment get cancel for that reason? I was quoted $199 to diagnose the problem, (the symptoms are exactly the same as the manufacture recall) so not something totally unique to my car's problem. The car was in the diamond shop for a couple of days and I was informed that the rear camera was the problem and needed to be replaced (quote $521). The repair was approved and the service performed. I picked up the car and the problem was still the same, replacing the rear camera did not resolve the problem. I left the car again for about another 10 days and was called to inform me that they wanted another $600 to continue the diagnostics of the camera system. I declined and picked up the car. I then looked up the parts that were to be replaced as part of the recall repair (GM 86775887 and 86775888). Thinking that those would be a dealer only part and difficult to acquire. To my surprise they are easily available from a number of online vendors, seems that maybe this is not such a unique problem. Next I purchased the two parts from RockAuto and with a few hours of my time fixed the problem for $92.32 (tax and shipping included) by replacing the two cables that were replaced as part of the recall. Seems GM still has quality issues on these cables so replacing them for a 2nd time resolved the problem. I was charged $199 for diags, $521 for a camera that did not need to be replaced, and $17.61 in shop fees and I still had the same problem I brought the car in for and I fixed it myself for less than $93. I am not a mechanic (retired IT) the dealership should have been able to better diagnose this reoccurring problem with this make and model.

We had a bad experience at Herb's Chambers Hyundai. My son leases a 2024 SEL that includes a…read morenavigation system, GPS, and a Bluetooth to start the car. They tried to switch him into a lower-end 2026 SE model with no navigation, GPS, or Bluetooth start. We wanted to keep his payments at $275 a month, but they first offered $327, then $282, and finally $275 as we were leaving. We still said no, as they were pushing a downgrade for more money. We won't be returning.

I'm always apprehensive when I go to a car dealership but that went away quickly when I got to Herb…read moreChambers Hyundai. The people were extremely friendly and VERY helpful. It was just a great experience from start to finish. I dealt with Nah (spelling?) and I think he went above and beyond with helping me. I would definitely do business with this company again. I can't thank them enough. Mike

Such a mixed experience we had at Prime. David, the salesman, was everything you could ask for. He…read morewas friendly, knowledgeable and eager to help us out. We already knew what car we wanted to test drive so he had it brought inside so we could check it out on a very cold day. Took it for a ride and came back to start our negotiations. Now the bad part. Ian. Ian the sales manager started to insert himself into the picture every time David got up from his seat. If you could picture a slimy, slick, condescending used car salesman....You'd have Ian. After the third time Ian inserted himself into the process we told David that if Ian did so again we were walking out the door. Ian stayed in the back room for 2 more offers while we were negotiating, but just couldn't help himself and came back again. So we got up and left. We would have purchased the car if not for Ian's insistence on butting into the process with his slimy tactics and smarmy demeanor. I feel bad for David and any other salesmen who have their deals ruined by Ian.

First off Jake and Zak are awesome but, first time i brought my care there it was 3 hrs for oil…read morechange half way thru i asked for update older woman came back and said they were half way thru inspection i said i dont want that just oil change she went off on me and said i could go elsewhere today went for oil change nothing else drove off and the service person fiddled with my screen and left this information screen up, why is he in my car other than drive in and out stop going in my car and changing my settings i am very upset over this,

I had a great experience, buying a new RDX at Acura of Auburn…read more Connie, Nate, Zach & Denny, all did a spectacular job and I'm not the easiest customer in the world. I haven't yet had the opportunity to deal with their service department, but I suspect they subscribe to the same standard of excellence, the Sales Department displayed.

This dealership Acura Auburn took my car on the highway to get it ready for emissions and damaged…read morethe exhaust. And now they're saying it's not their fault. I will not be using them and I would be very careful using this dealership especially service

I've worked with Mitsubishi in the past. After being in a Bronco for a couple of years, I decided…read moreto come back to Mitsubishi. After doing some research and reaching out for more info, I got a call from Ryan to set up an appointment. I was able to get in the same day. Ryan made the process very seamless from start to finish. I'm super appreciative of his customer service as well as all of the others at Midstate who helped, including Brianna, Alexis, Alice, Stephane, and Jake. Midstate will continue to have me as a customer!

after buying 3 cars from them, the last one being not even two years ago, this is the estimate for…read morerepairs and told there is nothing they can do, I will never ever deal with them again and this is after over 2,000 spent on repairs already, stay clear of them Hello, this is Ashley over at Midstate Mitsubishi. Just reaching out through text so that you can see everything written out and can look it all over. So the driver side mirror does need to be replaced and the cost would be $532.96 with parts, tax, and labor. Also the tpms light is on because the left rear tpms sensor is not reading and should be replaced along with 4 tires. The tread on all 4 tires is low. The ost to replace all 4 tires with the tpms sensor would be $624.50. Next, as for the horn not working it does need to be replaced and that would be $350. with parts, tax, and labor. The tech found the right front inner and outer tie rods need replacing as they have alot of play, the cost to replace these would be $767 with an alignment afterward. And last the check engine light is on for 2 issues. First is for the mass air flow sensor would need to be replaced $454.47. And lastly, there is a "code of death" for the transmission meaning that the transmission would need to be replaced and the cost of that would be $6365. Please let me know what you'd like to do. And if you'd like to speak to someone from sales to see if trading in the vehicle is an option please let me know that as well! Reply STOP to cancel.

Man hearing about Bertera Nissan has changed my life and their salesman Kyle Huynh is one of the…read moremost helpful and caring workers I've met. Being recommended to buy cars from him helped me so much because of his good deals! I would recommend buying from him for help on buying good cars with low prices if you're on a budget. And his Instagram helped me show this place and to my friends.

I see some negative reviews on here, and I just cant understand them. Ive been buying cars for 55…read moreyears, and I've never had a better experience than what I've had at Bertera in Auburn. In my dealings with Bertera, I've never walked away confused, or unhappy. Amazingly enough, I have never felt ripped off, unlike some other dealerships I've dealt with. No fake promises, no hidden agenda. I'll continue to do business with Bertera as long as they keep this practice of honesty going. Note to other dealers, CUSTOMER SERVICE MEANS SOMETHING, TRY HAVING SOME.